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COMMUNICATION SKILLS
Dr. Tran, Van Hoai
Faculty of Computer Science and Engineering HCMC Uni. of Technology
Dr. Tran, Van Hoai2007-2008
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What is COMMUNICATION ?
communicate (English) = Latin: communicare = make common + share Merriam-Webster: to transmit information, thought, or
feeling so that it is satisfactorily received or understood
Powerful skill for students, engineers, business man
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Oral
PresentationAudience Awareness
Critical ListeningBody Language
Written
Academic WritingRevision and Editing
Critical ReadingPresentation of Data
Non-Verbal
Audience AwarenessPersonal Presentation
Body Language
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Mind map
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Why communication skills needed? If no communication skills
Damaging professional growth Limiting movement to top management positions
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Listening: heart of communication About 80% of each day listening About 40% of professional salary earned
by listening Increasing as you climb the professional ladder
Issues Reflective listening Physical listening
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Reflective listening
Focusing on listen for prevailing emotion put yourself in the speaker shoes
How to do indicate your interest Don't interrupt speaker Involve your whole body (e.g., good eye contact) Make speaker pay attention (e.g., "Hmmm", "Really",
"That's interesting")
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Physical listening
Giving physical attention to speaker eyes shoulder arms legs and …
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How to say vs. What to say
How is often more important than What Non-verbal components:
Eye contact Body posture (tư thế) Distance contact Facial expressions Gestures (điệu bộ) Vocal tone Fluency Timing Clothing
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Public speaking (1)
Purposes To entertain To inform To inspire To convince To persuade
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Public speaking (2)
3 parts Introduction: to attract the listener Body: organized logically in order to be rememberd by
listener Speeches should not contain more than 4 major points
Conclusion: to review main points and challenges
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Principles of poor writing
Ignore the reader Be verbose (dài dòng), vague (mơ hồ),
pompous (khoa trương) Do not revise (xem lại)
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Writing
The more you know, the easier and more effective your writing
Can you explain in your own words to someone knowing less than you do ? If not, research more
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Systematic approach for writing
Research the topic Plan
Do I know my subject? Do I know my reader? Is this writing necessary?
Draft Eliminate useless words/sentences Polish Proofread
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Assertive yourself
Human behavour Passive Aggressive Assertive
Assertiveness = foundation of effective communication
Basic formula of assertive statements = "When you (feeling nonjudgmentally), I feel (disclose feelings) because (clarify effect). I prefer (discrete desire)"
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More tips
Learn from mistakes Reflect personal style Paragraph power
topic sentence transition sentence
Sentence savvy (khôn khéo) Sentence is 15-22 words long Breaking long sentences to shorter ones …
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