Communication SkillsCommon Core Standard

9.ICR.1 Understand healthy and effective interpersonal communication and

relationships. 9.ICR.1.2

Classify negotiation and collaboration skills as helpful or harmful in solving problems or

resolving conflicts. boration skills as helpful or harmful in solving problems or resolving conflicts. 9.ICR.1.3

Illustrate strategies for resolving interpersonal conflict without harming

self or others

9.ICR.1.1 Illustrate the ability to respond

to others with empathy

Think about it…

Why should I care about other people who might be going through a tough situation? What does empathy mean?

Which negotiation and collaboration skills are helpful for solving problems?

How will refusal skills help me resolve conflicts and protect my health?

Responding with Empathy

• Active listening-Listen and restate what the person is saying.

• Put yourself in the other person's shoes-It is easier to understand a situation, when you pretend you are that person.

• Do the right thing- If a person is contemplating suicide, get them the help they need. (Counseling of some kind)

Empathy is being sensitive to another persons needs, situations or emotions. Here is how you

can help someone who needs help:

Collaboration

• Separate the people from the problem

• Focus on interests, not positions

• Create options for mutual gain

• Produce a fair end result

When you have a disagreement with someone, it is a good idea to negotiate and collaborate your way through the problem. Here are some tips for collaboration:

Negotiation

•Make it a win-win situation

•Don’t take it personally

• Educate yourself•Have a plan•Don’t bluff•Don’t be emotional

Here are some tips for negotiating your way through a problem:

Communication and Injury Prevention

Violence Accidents Drugs Alcohol Risky Ideas

Intentional/Unintentional Injuries often occur due to a lack of communication. Here are some examples:

Having confidence in yourself and standing up for your beliefs, while communicating in an effective manner can prevent injuries.

Nonverbal Communication The majority of communication comes from non-verbal cues.

Eye Contact

Posture

Tone of Voice

Facial Expressions

Personal Space

Touch/Gestures

Refusal Skills

HumorGive ReasonsMake an ExcuseNO!Suggest an AlternativeIgnoreRepeat YourselfThanks but no thanksNumbers-Friends who support

youLeave

When someone tries to force you to do something that will harm your health, use these skills to prevent them:

Sources

• http://at-risk-youth-support.suite101.com/article.cfm/top_ten_refusal_skills_for_teens

• http://www.enotalone.com/article/2830.html

• http://money.howstuffworks.com/personal-finance/budgeting/negotiation4.htm

• http://www.drphil.com/articles/article/112