COMMUNICATION SKILLS cdc

8/7/2019 COMMUNICATION SKILLS cdc

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COMMUNICATION SKILLS

Do You Have What It Takes To

Be Successful?



Overview

� Importance of Communication

� Communication Model

� Barriers� Hints

� Skills



DefineCommunication?

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Communication

Webster¶s Dictionary:

A process by whichA process by which

information is exchangedinformation is exchangedbetween individuals throughbetween individuals through

a common system of a common system of

symbols, signs, or behavior.symbols, signs, or behavior.



Skills Graduate Recruiters Seek

� Career Management Skills� Self - Awareness

� Self - Promotion

� Self - Confidence

� Networking� Negotiation

� Communication Skills

� Initiative

� Decision Making� Team-Building



Things Necessary for

Communication to Occur

It is estimated that there is usually a 40-60% lossof meaning in the transmission of messages from

sender to receiver.

Sender

Receiver Receive

Message

Encode

MessageMessage Send

Message

Decode

Message

Provide

Feedback

Communication Cycle



Message

Feedback

Sender Receiver

The Communication Process

Intent Perception



Types of communication

Verbal Non-verbal



Did you know ?

Communication is:

Words(Verbal):

Vocal (Tone):

Body Language:

(Facial, Posture,

Gestures)

7%

38%

55%



Verbal Methods (spoken word)

� Questioning

� Facilitation� Empathic statements

� Clarification

� Summarising



Non verbal communication

� 93% of all Comm.. is non verbal± Eye contact

± Facial expressions

± Body language

± Tone of voice± Emphasis

± Deliberate silence

± Timing

± Appearance± Touch

± Hand movements



Barriers to Communication

� Misinterpretation

� Evaluation of

sender

� Projection� Stereotyping

� Arrogance and

superiority

� Defensiveness

� Inarticulateness

� Hidden agendas

� Status

� Environment� Emotions

� Differences inbackgrounds

� Poor timing� Personality

conflicts



Hints for More Effective

Communication

� Who is the receiver?

� What is your objective?

� How is the climate?� Practice in advance - from their viewpoint

� Communicate in their language

� Ensure message is understood� Don¶t get defensive



TwoTwo--way Streetway Street

� Be prepared to listen

� Be interested

� Keep an open mind

� Listen for the main ideas

� Listen critically

� Resist distractions

� Help the speaker



Summary

� Good communicators«.± Know what they want to say

± Establish and maintain relationships

± Understand others perspective

± Active listeners

± Understand and clarify messages

Documents

COMMUNICATION SKILLS cdc