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Communication Skills

Communication Skills. Building Servants for the future ! Skills knowledge Attitude

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Communication Skills

Building Servants for the future !

SkillsSkills knowledge

knowledge

AttitudeAttitude

Communication Skills

Communication and Service !

Service members

Avoiding Conflicts

Preaching

Transferring Visions

Local cultures

Call to action !

Learning

Our Lord is our Role model

Communication Model

Mr. Sender

Idea /

Info

Encoding

Choose media Send

Decoding

?

Mr. Receiver

Feedback

What I would like to say

What I say

What he hears

What he listens to

What he understands

What he remembers

What he interprets

What he can do

What he wants to do

Residual message=10%

The funnel syndrome

Receiving +Sending +message + avoiding Noise

The Golden communication equation

Active Listening

© BLI Consulting & Training - www.bli-group.com

Covey’s Listening Levels

IgnoringIgnoringNot really listening at all

PretendingPretending Yeah! Huh.. Right

SelectiveSelectiveListeningListening

Hearing certain parts of the conversation

AttentiveAttentiveListeningListening

Paying attention and efforts on the words that are being said

EmpathicEmpathicListeningListening Listening with the intent to understand

Do Listen quietly, arms &legs uncrossed, body

forwardDon’t

Interrupt, try to finish a sentence for the customer

Active Listening Continue

Do Maintain eye contact

Don’t Bite nails, smoke, chew pens

Active Listening Continue

Do Reinforce a statement; Rephrase it to insure

agreement Don’t

Tap fingers or feet, when listening

Active Listening Continue

Do Use terms like, “yes” & “certainly”

Don’tOpenly Disagree like “no” and don’t show hostility

Active Listening Continue

Confirm Receiving

Question techniqueOpen ended question

Closed ended question

Providing feedback

Check your understanding by 1-As you see it …2-Sounds like…3-If I understand correctly ,you…4-Is that what you mean?5-Is that right?6-Is that close to what you mean?

Simplify the language Organize the content Understand the audience

What is the direction of the communication ?

Does the receiver have any expectations concerning this communication?

Is the communication formal or informal?

Improving CommunicationSending Skills

Is it the right channel ?

Content 7%

Verbal 38%

Non Verbal 55%

Impact of a message on an audience

The Ritual

s

We remember: 20% of what we HEAR

We remember: 30% of what we SEE

We remember: 50% of what we HEAR& SEE

Impact of a message on an audience

Breaking Down the communication

Noise

A Supermarket Game

Body language Face Arms Hands Legs Posture and body movement

Non-Verbal Communication

1.Body Moves Towards you (Agreement; interest, approval)2. Body moves away from you (Disagreement, boredom)3. Body crosses arms, legs (Some Disagreement or you are getting too

personal)

How To Read Body Language

4. Legs open; arms open (Willing to agree)

5. Shifting eyes or Body (Uncomfortable; willing to disagree, but doesn’t)6. Draws, scribbles (Lack of interest)

How To Read Body Language,

Continue

7. Tapping pencil, fingers, feet (Wishes interview is over) Needs probing ask interesting

questions

How To Read Body Language, Continue

Bad communcationcan lead to

RUMORS

الكرازية الخدمات جميع ايقاف الخدمة عن المسئولين قررالقارات بعض في

رقم القرار المقدس المجمع اصدر عنه و 2013لسنة 1769وعلى ينص الذى و الرسمية الجرائد و الكرازة بمجلة الوارد

التالي :

االول : البند

اال- افريقيا الى كرازة خادم اى بسفر الموافقة عدم , : ابونا سوريال حبيب ابونا هم و كهنة ثالثة من بموافقة. ميخائيل فيليمون ابونا اخيرا و روفائيل اناسطاسيوس

: الثاني البند

افريقيا- قارة الى الذهاب علي المصر الخادم علىالمقر, من المحاذير و الشروط استمارة يسحب ان للكرازة

االماكن و المحذورات بكل دراية على يكون لكي البابويالستالمها , مفتوح المكتب و يتجنبها ان يجب التي الخطرة

من الثالثاء من 7-5ايام االحد و .11-8مساءا صباحا

: الثالث البند

الى- يتقدم ان السفر فى الراغب علىاقرار إلمضاء بفنوتيوس االنبا نيافة مكتب

ان و كاملة مسؤولية نفسه عن مسؤول انهعدم فى النصح كل له قدمت الكنيسة

السفر.

: الرابع البند

يؤمن- ان السفر فى الراغب على يجبالتأمين شركات احدى فى حياته علىالى التامين مبلغ يعود ان و الحكومية

في عضه تم الذى الخادم هو و المستفيد. له التعويض من كنوع و لعالجه ذلك و اذنه

. السكان من خالية تكون قد التي و مربع

البركه . عليه تحل الطاعه ابن و

Appearance:

age, gender, language, clothing

Association:

work, education, home, club

Levels of misunderstanding

Interests:

hobbies, friends

Thoughts

Values and believes:

Levels of misunderstanding

Receiving +Sending +message + avoiding Noise

The Golden communication equation

My dear brothers and sisters, take note of this: Everyone should be quick to listen, slow to speak and slow to become angry (James1 :19)

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Spiritual DayA Spiritual Day with Abouna Daoud Saturday February 8th & 15th

At the Theatre Hall 11:00 – 3:00

We will attend the Holy Liturgy Together 9:00- 11:00

Homework 13

Communication Skills analysis:John 8:30-59 – Jesus with the

JewsJohn 3: 1-18 - Jesus with

Nicodemus

Decide your plan for the country and put a

complete strategic plan with vision, mission, objectives & action

plan

Send soft copy by mail including

the names of the group

There will be a Jury to discuss the projects On the day of presentation you will present one soft copy and 5 hard copies to the Jury

There will be a Jury to discuss the projects On the day of presentation you will present one soft copy and 5 hard copies to the Jury