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Communication pack – August 2021NSW Fair Trading
Communication packThis communication pack is for your organisation to share information with your members and wider networks about the launch of Strata Building Bond and Inspections Scheme (SBBIS) on the Strata Hub*.
The NSW Department of Customer Service has digitised SBBIS to streamline and strengthen administration of the scheme in NSW, which protects home buyers when making one of the single biggest investments in their lives.
Moving the SBBIS online makes it easier for everyone involved to know what is happening to identify and fix defective building work on newly constructed strata developments in NSW. The new platform also delivers a range of benefits for building inspectors, developers and others involved in the scheme which covers all new apartment buildings four storeys or higher (i.e. class 2 residential apartments).
This communication pack contains:• overview about the change• approved content for your newsletters, website and social media channels to help raise awareness• FAQs.
For more information, visit the NSW Fair Trading website https://www.fairtrading.nsw.gov.au/housing-and-property/strata-building-bond-and-inspections-scheme or contact us at [email protected]
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*This is the first phase of the new Strata Hub which will be built in phases and will ultimately become a central access point for NSW strata information.
About SBBIS on the Strata HubThe Strata Building Bond and Inspections Scheme (SBBIS) will now be managed online via the Strata Hub. Developers, building inspectors, owners corporations and others will now be guided through the stages of the scheme via the digital SBBIS platform.
Introduced in 2018, the scheme protects consumers making one of the biggest purchases of their life – ensuring the right building bond amount is collected from developers to pay for any early building defects identified in newly constructed strata apartments.
Key benefits of digitising the scheme include:• connecting with the NSW Planning Portal (where the bond is lodged), so
customers can ‘Tell us Once’• email prompts and a tailored online experience to keep everyone on track
with their tasks and informed of progress through the scheme• range of functionality such as arranging building inspector appointments,
online reporting (including a free app for Building inspectors’ on-site reports) and making online claims of strata bond money.
Short-form (e)news copy Strata building bond management is now smarter and more easier
Staying on track and on task with your strata building bond has never been easier thanks to the newly digitised Strata Building Bond and Inspections Scheme.
Applying to newly constructed residential apartments in NSW, the fully digitised scheme will update and guide building inspectors, developers, owners corporations and others through the scheme’s stages. The scheme is now also integrated with the NSW Planning Portal where the building bond is lodged by developers.
Digitising the scheme will complement NSW building industry reforms currently underway to boost confidence in the building sector and protect consumers buying a strata apartment by providing money to cover the cost of fixing early defects identified as part of the mandatory inspections.
Visit the NSW Fair Trading website for more information.
(e)News copy for owners corporations Digitised strata building bond - a game changer for owners corporationsIt is now easier than ever before for owners corporations to stay on track and on task thanks to the newly digitised Strata Building Bond and Inspections Scheme. This important innovation strengthens consumers’ protection from early defective building work identified through mandatory inspections in newly constructed apartment buildings (class 2 residential strata developments, four storeys or higher).
Together with developers and building inspectors, owners corporations will now have access to an online platform that will guide them through the scheme’s stages to make it easier to keep on track and on task. Owners corporations will benefit from using the new online platform, which delivers:
• a customised digital workflow to guide owners corporations through the scheme together with email prompts on any tasks due
• ready access to contact details and key information (e.g. visibility of defects found in building inspection reports)
• online efficiencies, including when sharing information with lot owners, approving a building inspector’s appointment, determining defect costs, and claiming from the bond to pay for the cost of fixing building defects.
People who have existing strata building bond cases will be contacted by NSW Fair Trading and supported through the transition once their building bond has been migrated online.
Visit the NSW Fair Trading website for more information.
Website and/or (e)news contentDigital management of NSW strata building bonds is now smarter and easier
Strata building bonds in NSW, which are required for newly constructed class 2 residential developments (four storeys or higher), will now be managed online as part of the first phase of the new Strata Hub.
The Strata Building Bond and Inspections Scheme (SBBIS) protects consumers when they make one of the biggest purchases of their life. The scheme ensures a building bond (equal to 2 per cent of construction costs) is collected from developers to pay for any early building defects identified in new strata apartments. Delivering the scheme online provides digital workflows to guide building inspectors, developers, owners corporations and others involved through its various stages. The benefits of the new digital platform include:
• removing manual forms and integrating with the NSW Planning Portal (where the building bond is lodged), reflecting the NSW government’s ‘Tell us Once’ commitment to customers.
• digital efficiencies when completing key tasks online, whether you are appointing a building inspector; completing, amending or viewing inspection reports; monitoring a building bond’s progress; or claiming strata building bond money.
• the new ‘SBBIS Inspect’ app that makes the job of building inspectors easier. The ‘SBBIS Inspect’ is a free custom-built app designed to support SBBIS inspectors who are registered on the Strata Hub, with the critical task of identifying early defective building work in new strata developments to better protect home buyers in NSW.
• digital navigation and emails to help all parties stay ‘on track’ and updated on the progress of their strata building bond through the scheme.
Complemented by NSW building industry reforms, the scheme’s digitisation is an important innovation that makes it easier for industry to comply with their requirements while strengthening government oversight to protect home buyers investing in new strata developments. Learn more on the NSW Fair Trading website.
6NSW Fair Trading | August 2021
Social media contentYou can use this content to create your own social media posts.
• The online Strata Building Bond and Inspections Scheme is now live! This important scheme protects consumers when they make one of the biggest purchases of their life – ensuring a building bond is collected from developers to pay for early building defects identified in newly constructed strata apartments.
Bringing the scheme online connects it with the NSW Planning Portal, where the building bond is lodged, so customers avoid repeating data already provided. It means owners corporations, developers, building inspectors and others under the scheme can now easily stay on track and on task with the progress of their building bond. https://www.fairtrading.nsw.gov.au/housing-and-property/strata-building-bond-and-inspections-scheme
• By 2040, over 50 per cent of Sydney’s population is expected to live in strata. To meet this growing demand, the Strata Building Bond and Inspections Scheme has been fully digitised! It provides a smarter and more efficient online service for all parties involved in the scheme, which covers newly constructed apartments in NSW. The scheme helps protect home buyers making one of the single biggest investments in their lives by providing money to cover the cost of fixing early defects that are identified. Find out more https://www.fairtrading.nsw.gov.au/housing-and-property/strata-building-bond-and-inspections-scheme
FAQsWhat is the Strata Building Bond and Inspections Scheme (SBBIS) ?A structured, proactive process to identify early building defects in newly constructed residential strata developments. The scheme requires the developer to lodge building bond money that can be used to pay for the costs of fixing defective building work identified by authorised building inspectors. The scheme started in 2018 and has now been digitised as part of the initial phase of the Strata Hub.
What is the Strata Hub? The Strata Hub will consolidate core information about NSW’s 83,000 strata schemes in one place. It will be developed in phases to make it easier to get the strata information you need whether you live, own, rent or work in the strata sector.
What are the benefits of using SBBIS on the Strata Hub? Formerly administered via a paper based manual process, the new online platform makes it easier for customers to manage their strata building bond and stay updated on progress and tasks. Key benefits are:
• removing manual forms• integration with the NSW Planning Portal (where the bond is lodged), reflecting the NSW
Government’s ‘Tell us Once’ commitment to customers • creating digital efficiencies for key tasks now completed online, whether appointing a
building inspector; completing, amending or viewing inspection reports; monitoring a bond’s progress; or claiming strata bond money
• digital navigation and emails help all parties to the bond to stay ‘on track’ and informed of relevant updates.
FAQs (continued)What is the size of the Scheme at the moment? There is currently more than $66.5 million of strata building bonds in progress through the scheme. The building bond, which is paid to NSW Fair Trading by the developer, is equal to two percent of the total of all contracts for the building.
How do I register onto SBBIS on the Strata Hub?If you are an authorised representative (such as a developer, owners corporation or building inspector) associated with a particular strata development bond case you will be invited to register for SBBIS on the Strata Hub. To find out how to register, including handy instruction guides and registration guides, visit the NSW Fair Trading website. It includes step-by-step instructions, tips and a process map to guide you through the stages from registration through to completion. Visit: https://www.fairtrading.nsw.gov.au/housing-and-property/strata-building-bond-and-inspections-scheme
How can I access the free ‘SBBIS Inspect’ app?‘SBBIS Inspect’ is a custom built app for building inspectors that are registered users of the Strata Hub. It uses the same login and password provided for SBBIS on the Strata Hub. You can download ‘SBBIS Inspect’ from the iOS App Store or Google Play Store (for Android).
Who can I contact if I have more questions?We’d love to hear from you! Please contact us at [email protected]
Tips for using creative materialsWhen sharing messages about SBBIS on the Strata Hub, it's important to ensure the messaging is appropriate and subject to the audience.
Here are some tips to get you started:
Use the https://www.fairtrading.nsw.gov.au/housing-and-property/strata-building-bond-and-inspections-scheme web address to support the promotion of SBBIS on the Strata Hub wherever possible.
Refer to ‘NSW Fair Trading’. Please contact us if you have any questions [email protected]
NSW Fair Trading | August 2021 10
