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Importance for Business Every part of Business need communication Your message will get lost if it is not clear Professionalism can be indentified through the communication policy Many forms ◦ Oral ◦ Written ◦ Electronic ( or SMS)
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Communication in the Workplace
Teacher – Shahed Rahman Chapter – One Business Communication
Importance of Communication Business needs good
communicationGood CommunicatorsMost of the people do
not communicate well Improving
communication skills you basically improving your skills – later chances for success
Importance for BusinessEvery part of Business need
communicationYour message will get lost if it is
not clearProfessionalism can be
indentified through the communication policy
Many forms ◦Oral ◦Written ◦Electronic ( Email or SMS)
Current Challenges for Business CommunicationOngoing development of new
Information TechnologiesThe Increasingly Global Nature of
BusinessGrowing diversity in the
Workplace
Several Kinds of Literacy !!Verbal Literacy
◦Ability to use words to get things doneInformation Literacy
◦Ability to find, evaluate, select, and use information
Technological Literacy◦The ability to learn use computer
applicationsVisual literacy
◦Ability to interpret and assess visuals and create visual components for your message
Main forms of Communication in Business
Three forms ◦Internal Operational
Communication ◦External Operational
Communication ◦Personal
Communication
Communication Network in OrganizationThe Formal Network The Informal Network
The Process of Human Communication
The Beginning – A message Sent
Entry in the sensory world
Detection by senses
The Filtering Process
Formation and Sending the Response
The Process of Communication1. Sensing a Communication Need 2. Defining the situation3. Considering possible
Communication Strategies4. Selecting a Course of Action5. Composing the message 6. Sending the Message
The Process of Communication7. Receiving the message8. Interpreting the message 9. Deciding on a response 10. Replying to the message
What do you think about this ?
Perception is Not Always Reality
Some Basic Truth Meanings Sent Are Not Always Received
◦Because our mental filter differ, meanings sent may differ from meanings received
Meaning is in the Mind ◦Meanings are in the mind not in symbol
The symbols of communication are imperfect ◦Symbols are imperfect and people differ in
their ability to communicate, communication is far from perfect
◦Communication across cultures is especially difficult
Discussion QuestionMake a list of the jobs requiring
extensive communication Make a list of the jobs requiring
little communication Give an example of a simple
statement that could be misunderstood. Explain why?