COMMUNICATION IN NURSING

PRESENTED BY:HONEY THOMAS, RN,MSN

Outline •Definition of communication•Communication process •Types/modes of communication•Verbal communication•Non-verbal communication•Tips of effective

(nurse-patient) communication•Importance of communication in dealing with co-

workers

Definition of Communication

Greek word“communis”

‘to make common.’

•DEFINITION•Communication is “an interaction

between 2 or more persons that involves the exchange of information

between a sender and a receiver.”•Communication is the art of

transmitting information, ideas and attitudes from one person to other by

speech, signals, writing or behavior.

A critical component of nursing practice

Good communication

oGenerate trust between nurse and clients.

o  Provides professional satisfaction.

o Is a means for bringing about change, i.e. nurse listens, speaks and acts to negotiate changes that promotes client’s well-being.

IMPORTANCE OF COMMUNICATION IN NURSING

o Is the foundation of the relationship between the nurse and other members of the health team.

o Helps to promote managerial efficiency.

o Provides basis for leadership action.

o Provides means of co-ordination.

CONT>>>>>>

Communication process

TYPES/MODES OF COMMUNICATION

Communication Channels

UsedBased on Based on

Purpose & Style

Based On The Communication Channels

Used Verbal

CommunicationNon-verbal

Communication

VerbalCommunication Oral

Written

Clear and Swift

More Precision

Highest Acceptability

Advantages Of Verbal Communication

smaller chance of objective record

possibility of miscommunications

Disdvantages Of Verbal Communication

TYPES OF COMMUNICATION

Purpose & StyleBased on

Based On Purpose & Style

FORMAL INFORMAL

Non-Verbal Communication•Nonverbal communication is the

sending or receiving of wordless messages .

Chief Elements Of Non Verbal Communication

Appearance Body Language

Sounds

Be mindful of these components of communication

Choice of words Tone of voice

Non-verbal cues Relationship between sender & receiver

TIPS OF EFFECTIVE (nurse-patient) COMMUNICATION

•Be Polite…•Maintain Patience…•Use names•Provide Privacy/ confidentiality…•Speak Clearly, Not Loudly•Show Empathy •Language @ listener’s level…

•Avoid Using Slang•Use Body Language•Be Confident…•Provide Encouragement•Help to orient•Accept the agony…•Recognize limits•Give an answer!!.…

Importance of communication in dealing with co-workers

•When we have communication breakdowns at work, we spend time and

energy trying to make amends.

Work Efficiency

Misunderstandings Among Colleagues

REMEMBER,,,,,

Communicate effectively with your superiors

Be an active listener

Communicate clearly and frequently with your colleagues

CONCLUSION •It is very important that all Healthcare Professionals ( every discipline)

who is participating in the care of the patient communicate.Many fatal mistakes are being made because of lack of

Communication.We must also remember the a Regulatory bodies like Joint

Communication is enforcing communication.