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Communication Enhancements for Success

Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

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Page 1: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Communication

Enhancements for

Success

Page 2: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Problem Solver

Excellent Communication

Success

SUCCESS IN OUR ROLES

- Listening

- Writing for the

Digital Age

- Public Speaking

Page 3: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Listening

Page 4: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Listening- What most of us think

84% of people think they are “Above

average listeners”

Not talking when others are speaking

Letting others know you are listening through

facial expressions and sounds

Being able to repeat back

Page 5: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

The Art of ListeningLISTENING

TO

RESPOND

Page 6: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Bad Habits: Interrupting

Page 7: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Bad

Habits:

Stage

Hogging

Page 8: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Bad Habits:

Pseudo-

Listening

Page 9: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Bad Habits:

Insensitive

Listening

Page 10: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Bad Habits: Distracted Listening

Page 11: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Listening is the “other side” of

CRUCIAL CONVERSATIONS

Page 12: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

PREPARE LIKE IT

IS A RACE-because big important

conversations are like

races….We need to WIN

and WINNING is getting

the most from the

conversation/walking

away with insight and

learning!

Page 13: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

EXERCISE:

A role- Talker

• Talk for 3 minutes about something that happened to you in the last year that was interesting.

• Convey 3 to 5 key points

B role- Listener

Page 14: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

RESULTS

Page 15: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Four Steps to Better Listening:

Listening

Prepare Physically

Page 16: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

PREPARE

Physically

Remove your computer

Get out paper and pen

Get comfortable

Take a few deep breathes

Remove your phone

Page 17: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Bad Habits:

Page 18: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Impact of Cell Phones

Page 19: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Four Steps to Better Listening:

Listening

Prepare Physically

Prepare Mentally

Page 20: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

PREPARE

Mentally

Clear your mind from

distractions- consciously put

other issues “in a box with a

lid”

Arrive early

Go over in your head how

you are going to be focused

on “listening and learning”

Page 21: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Four Steps to Better Listening:

Listening

Prepare Physically

Prepare Mentally

Create Synergy

Page 22: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Create Synergy:

Listen patiently

Be curious

Don’t interrupt

Take notes

Make eye contact

Nod and smile

Watch for emotions

Make the talker know you are invested in the conversation

Page 23: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Four Steps to Better Listening:

Listening

Prepare Physically

Prepare Mentally

Create Synergy

Ask Questions

Page 24: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

• Gently Challenge assumptions, but in a constructive way

• Make the talker feel supported

• Don’t try to jump in and solve

• Ask for more information in open ended questions• “Can you tell me

more about XX”

• “Can you elaborate on XX”

• Why do you think XX”

Page 25: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Active Listening

Being an active

listener will provide

energy,

acceleration,

height and

amplification for

the conversation

Page 26: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Sources:

• Jack Zenger & Joseph Folkman, “What Great Listeners Actually Do”,

Harvard Business Review

• Melissa Daimler, “Listening is an Overlooked Leadership Tool “ Harvard

Business Review

• Ralph G Nichols and Leonard A. Stevens, “Listening to People”, Harvard

Business Review

• Mindful Listening- Harvard Business Review Emotional Intelligence Series

Page 27: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most
Page 28: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Writing for the Digital Age

Page 29: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

E-mails our favorite part of the day

o 269,000,000,000average number of e-mails

sent per day

➢ 121 average number of e-mails an

individual receives each day

28% of an individual’s day is spent

on e-mails

Page 30: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

You might respond to these stats by

grabbing a venti sitting at your

computer and, ‘attacking’ your

inbox each morning, sending e-mails as quickly

as you can…

Page 31: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

As of 2018, 67% of emails

are read on a

mobile device.

On average, people

spend 8 to11 seconds

reading an e-mail.

Page 32: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

And, your e-mail is 1 of the 121 your recipient has to read that day.

Your audience also has an 8-second attention span.

If you’re not intentional with how you write that e-mail and make your point

quickly…

Page 33: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most
Page 34: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

PART by PART- SUBJECT LINE

• SUBJECT LINE- Best way to ensure your e-mail is read

GOOD- Brief Summary of the e-mail point

“Client Report- Send revisions by 5PM”

“Need dates to schedule client meeting”

BAD-

“Important”

“For your Review”

“ Question”

Page 35: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

PART by PART- INTRODUCTION

• GETTING STARTED- Introduction

GREETING

- By name if you can, people spend 5 more seconds with name

- Otherwise generic

PLEASANTRY-

- you can skip if you e-mail frequently

- otherwise- one sentence (“I hope this note finds you well”)

Page 36: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

PART by PART-BODY

• BODY- Main PURPOSE

ONE PURPOSE ONLY

That

sounds

easy. I will

do it NOW!

BLOT- “Bottom Line on Top”

BLOT right after pleasantry

Don’t bury it or it can be overlooked•

CALL TO ACTION-

- Briefly describe how and when to respond

Bad example- “Can you take care of this”

“Let me know what you think”

Good Examples- “Please respond with your changes to this document by 10

AM on Friday Dec 1”

Page 37: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

PART by PART- CLOSING

• CLOSING-

Brief polite Phrase

- “Thank You”

- “ I look forward to your response”

Is it “8

second”

ready??

Final Check-

- Proof read

- Check for attachments

Sign-Off

- formal or informal

- include all your contract information

Page 38: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

ADDITIONAL TIPS- “8 second ready”

KEEP BODY CLEAN AND CONCISE-

Incorporate the hyperlink into a word

THIS: You may find this technical writing resource useful in preparing the report.

NOT THIS: You may find this resource useful in preparing the report:

http://www.instructionalsolutions.com/blog/technical-writing-engineers

Use color (only one color)

Use

Bullets vwru

italics

underlining to draw attention to important parts

Page 39: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Exercise

Page 40: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most
Page 41: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most
Page 42: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Which e-mail is likely to stay in your inbox for two weeks?

Page 43: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

MOBILE NOTES

Images that you clip

may not show up

Color may not show

up

Attachments may

not be viewable

Page 44: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most
Page 45: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Effective Speaking to Groups

Page 46: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Glossophobia-

most common Social Anxiety Disorder

“from slight nervousness

to paralyzing fear and panic”

Page 47: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Effective Speaking to GroupsMost of us are reluctant

Page 48: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Mindset

Page 49: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

MINDSET

STOP THE NEGATIVE SELF TALK

FACE YOUR FEAR

LEARN TO CONTROL THE FEAR

WHAT IS THE WORSE THING THAT

CAN HAPPEN

Page 50: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Mindset

Shift Focus

Page 51: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

NO: I am being tested or judged

YES: I am communicating something that

will benefit people

Page 52: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Mindset

Shift Focus

Professional Help

Page 53: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Professionals are worth the investment

• Expensive but worth it

• You might not need much time

• If cost is an issue, consider trading time

Page 54: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Mindset

Shift Focus

Professional Help

Content/

Storytelling

Page 55: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

WHEN TO SPEAK/WHAT TO SPEAK ABOUT

Content ExpertPassionate

Page 56: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

CONTENT DEVELOPMENT

Intro

•Common Ground

•Hook/why should they listen

STORY

STORIES

STORY

Close

•Bring it all together

•End strong

Support

•Truths

•Application

Page 57: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

STORY

SPREADSHEET

Page 58: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Share some trivia/little known facts/data[If it works into your presentation]

Page 59: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most
Page 60: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Mindset

Shift Focus

Professional Help

Content/

Storytelling

Repetition

Page 61: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

• Say Yes

• Tell people you are available

Practicethe

craft

• Lock down 1 month before

• Practice 3 times per day

• Video

• Practice audience

Practicethe

piece

Page 62: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

Be prepared. (Practice).

Page 63: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most

CALMING TECHNIQUES

FIGURE OUT WHAT WORKS FOR YOU

o SONG

o Focus on a success

o BREATHING

CRANK

CONFIDENCECRUSH

DOUBTS

Page 64: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most
Page 65: Communication Enhancements for Success...Glossophobia-most common Social Anxiety Disorder “from slight nervousness to paralyzing fear and panic” Effective Speaking to Groups Most