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Communication during fieldwork
The Health Survey for England
Internal communication
Health Survey for England Team
ResearchInterviewers
NursesTeam
leaders
Operations
Programming
Office In field
Health Survey for England Geography
• HSE field work areas 0-9
• Research in London
• Operations in Brentwood
Communicating internally (1)
• Research convey messages about:
• Survey structure and content• Response targets• Progress of data and any associated problems
Research Operations
Programming
Communicating internally (2)
• Operations convey messages about:
• Allocation of work • Fieldwork progress and deadlines• Stationery & equipment needs • Training and briefing requirements
Research Operations Team leaders
Communicating internally (3)
• Team leaders convey messages about:
• Allocation of work within areas• Progress of work and QC• Fieldwork problems and possible solutions
• Also, supervision role
Interviewers
NursesTeam
leaders
Operations
Communicating internally (4)
• Interviewers and nurses convey messages about:
• Any concerns or queries they have • How they’re getting on with their work• Any household specific issues
Interviewers
Nurses
Area team leaders
360o communication tools
• Board meetings
• FAS updates
• Quarterly newsletter
• Area mangers conference and area meetings
• Face-to-face briefings
• Suggestion sheet
• Interviewer/nurse accompaniment
What we have learnt…
• Regular and constant
• Formal and informal
• Face-to-face and remote
External communication
Communicating externally (1)
• Informing client and sponsors about the HSE
• Monthly progress meetings
• Monthly progress reports
• Quarterly steering group for stakeholders
Communicating externally (2)
• Informing local organisations about the HSE
• PCTs and constabularies receive:
• Quarterly information pack• Copies of report summary booklets
• GPs also receive information with result letters
Communicating externally (3)
• Informing the public about the HSE
• NatCen website www.natcen.ac.uk• IC website www.ic.nhs.uk • DH website (prior to 1994) www.dh.gov.uk
• Survey leaflet
• Stage 1 and stage 2 leaflets
• Report publication and associated media coverage
Communicating externally (4)
• Informing professionals about the HSE
• Circulation of report summary booklets• Report launch seminars• Archive• User group meetings• DH workshops• Poster presentations• Journal articles
What we have learnt…
• Appetite for information
• Any impact and dissemination effort worthwhile
• Added value
