Communication at Work – Following Directions Business Information Management I

Communication at Work – Following Directions

Business Information Management I

Goals for this Lesson

•Students will understand the meaning of “hard” and “soft” skills in the workplace

•Students will identify different “hard” and “soft” skills

•Students will understand the rewards and consequences of effective business communications

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Hard Skills – Easily Measurable

•Procedural Steps•Administrative Tasks•Machine Operation•Financial Skills•Typing Skills•Language Skills•Computer Skills

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Soft Skills – “People Skills”

• Communication– Oral– Written

• Teamwork– Diversity – Goals

• Leadership• Customer Service• Decision-Making

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Following Directions – a “Soft” Skill•Types of Directions

▫Employment Policies▫Training Manuals (How-to)▫Product User Guides

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Rewards (of following directions)•Increased employee morale•Increased productivity•Increased customer base•Increased revenue

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Consequences (of not following directions)

•Loss of business•Employee termination•Defective products•Possible injury

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Documents

Communication at Work – Following Directions Business Information Management I