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Communication and Speaking
Peter Masters
Pattamol Kanjanakan
Lecturers at KKUIC
04/19/23
Objectives
• I speak as little as possible
• You speak as much as possible
• comments, questions….
• Videos and ‘hands on’ activities
• Prepare you for these activities• You do the talking
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What is Communication?
Sharing of information between two or more individuals or groups to reach a common understanding.
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Factors in Communication we need to consider
Mass: The number of people receiving the message. • One, two or many
Audience: The person or people receiving the message can also affect the message.
• 5 year olds or university students• Native speakers or not• Friends, associates or public
Method/Channel: How the communicator shares his or her message has an important effect on the message itself.
• person-to-person, telephone, e-mail, blog, youtube, facebook, public presentation, television
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How Do We Communicate?
We communicate in three major ways:
• Spoken: There are two components to spoken communication.
• Verbal: This is what you are saying (content)• Para-verbal: This is how you say it
– your tone, speed, pitch, and volume.
• Non-Verbal: the gestures and body language that accompany your words.
• Written: Communication can also take place via fax, e-mail, or written word/symbol
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Video – ‘I have a dream’ speech
http://www.youtube.com/watch?v=V57lotnKGF8
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What does this “say” to you?
Barriers to Effective Communication
• Language
• Culture
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Video
http://www.youtube.com/watch?v=wWHuFSQqLHo
Cultural Barriers
• People may speak the same language, but are from a different culture, where different words or gestures can mean different things.– Slang is part of Australian vocabulary
• Perhaps the person you are communicating with has a very different lifestyle.
• All of these things can effect your ability to get your message across the way you intended.
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Para-verbal Communication Skills
Try saying these three sentences out loud to the person next to you. Place the emphasis on the underlined word.
•“I didn’t say you were wrong.” (mono-tone)
•“I didn’t say you were wrong.” • (Implying it wasn’t me)
•“I didn’t say you were wrong.” • (Implying I communicated it in another way)
•“I didn’t say you were wrong.” • (Implying I said something else)
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The Strength of Speed
• The pace at which you speak also has an important effect on your communication ability.
• Speed also has an effect on the tone and emotional quality of your message.
• One easy way to check your pitch, tone, and speed is to record yourself speaking.
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Communicating with Body Language
Think about the way that you stand and sit
•Sitting hunched over typically indicates stress or discomfort.
•Leaning back when standing or sitting indicates a casual and relaxed demeanor.
•Standing ramrod straight typically indicates stiffness and being nervous.
The position of you hands, arms, legs and feet•Crossed arms often indicate a closed mind.•Fidgeting is usually a sign of boredom or nervousness.
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Facial Expressions
•Smiles and frowns speak a million words– 1st impression
•A raised eyebrow can mean curiosity, or disbelief.
The most important thing in communication is to hear what isn't being said.
Peter Drucker04/19/23
Interpreting Gestures
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Coffee Break!!
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Format for the activities
• Pete/Fa ask a question• Everyone has 1 – 2 minutes to prepare an
answer• Check the number on your desk• A number is taken from the hat• Person speaks for 1 – 2 minutes • Pete/Fa ask the next question …….
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Important points
• You do not have to give out any private information if you don’t want – Make it up, if you want
• You should answer using complete sentences• The only wrong answers in speaking tests are,
“I don’t know”, or silence.
Video – Talking about food
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Activity 1
Tell us about yourself.
For example,– Where are you from? – Do you have a family? – How big is your family? – Where do you work? – Why are you attending today’s seminar? – What are your future aims?
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Describe a beautiful place to visit in Thailand
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• How do you see tourism changing in Thailand in the next 10 years?
• Who can add to this answer?
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Describe your favorite shop.
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• What can shops do to make shopping more pleasant for their customers?
• Do you think that in the future people will do most of their shopping using the Internet? Why?/ Why not?
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Eating and food
Describe a special occasion when you had a really enjoyable meal.
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Attitudes to food
• What do you think a healthy diet consists of?
• Do you think children should be taught about healthy diets and cooking at school? Why (not)?
Video – Speaking Coherently
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Travelling
Describe a memorable journey you have made.
You should say:
• where you were going• how you were travelling• why you were making the journey
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• How has tourism changed the way people in Thailand during the last 15 years?
• What do you think is the best way for a tourist to travel if they want to learn about Thailand?
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Education
Describe a school which you went to.
You should say:
•when you went there•how many people studied there•how long you spent there•explain what you liked and disliked about it.
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• How has education changed in your country in the last ten years?
• How well do you think schools prepare young people for working life?
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Adventure
Describe an exciting experience in your life.
You should say:
•when the experience took place•where the experience took place•what happened exactly
•explain why the experience was so exciting
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• How important is it to have adventure in our lives?
• What do you think people learn about themselves from having adventures?
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Newspapers and Magazines
Describe a newspaper or magazine you enjoy reading.
You should say:
•what kind of newspaper or magazine it is, e.g. fashion•how often you buy it•what articles and information it contains•explain why you enjoy reading it.
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• In what ways are newspapers better for learning about the news than listening to the radio or watching television?
• What sort of stories do newspapers and magazines publish about well-known or famous people in your country?– Do you think the media should be allowed to
publish stories about the private lives of public figures?
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