Communication and Information Technology-prince Dudhatra-9724949948

8/7/2019 Communication and Information Technology-prince Dudhatra-9724949948

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COMMUNICATION

AND

INFORMATION

TECHNOLOGY

prince dudhatra-9724949948


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WHAT IS COMMUNICATION??

COMMUNICATION is the process by

which people exchange and assign

meanings to messages.OR

COMMUNICATION is the transfer and

understanding of the meaning.



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FUNCTIONS OF

COMMUNICATION??Communication serves 4 major functions:-

Control

Motivation

Emotional expression

Information



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Receiver

DecodeDecode

messagemessage

EncodeEncodefeedbackfeedback

FormFormfeedbackfeedback

Sender

FormForm

messagemessage

EncodeEncode

messagemessage

DecodeDecodefeedbackfeedback

TransmitMessage

Transmit

Feedback

ReceiveReceive

encodedencoded

messagemessage

ReceiveReceivefeedbackfeedback

Noise

COMMUNICATION PROCESS

MODEL



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WHAT ARE THE MOST COMMON

WAYSWE COMMUNICATE??



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METHODS OF COMMUNICATING

INTERPERSONALLY

Oralcommunications Face-to-face Telephone

Meetings Presentations Voice mail Teleconference videoconference

Writtencommunications

Memos

Letters Reports

Bulletin boards

Posters

Computers/e-mail

Fax

Publications



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METHODS OF COMMUNICATING

INTERPERSONALLY

Nonverbalcommunications Facial expressions Vocal qualities

Gestures Posture Time Space Environmental

Personalappearance Interpersonal

distance

Pictorialcommunications

Pictures

Graphs Diagrams

Charts

Blueprints

Maps



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WHAT IS COMPUTERNETWORK?

A network is A vertical and Horizontal flows of

organizational communication can be

combined into a variety of patterns called as

communication network.



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TYPES OF COMMUNICATION

NETWORK.

There are three types of communication

Network i.e.

Chain

Wheel

All channel



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WHEEL NETWORK.

Speed is Fast

Accuracy is High

Emergence of leader is High.

Members satisfaction is low.



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ALL CHANNEL NETWORK.

Speed is Fast

Accuracy is Moderate.

Emergence of leader is none.

Members satisfaction is high.



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GRAPEVINE NETWORK.

Single strand

Gossip

Probability

Cluster



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ORGANIZATIONAL

COMMUNICATION.

Organizational communication is include

various aspects of communication i.e.

as under: -

Formal Vs. Informal communication. Direction of communication flows.

Downward communication.

Upward communication.

Lateral communication.

Diagonal communication.



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FORMAL Vs. INFORMAL

COMMUNICATION

Formal communication:-

Communication that follows the

official chin of command or is required to

do ones job

Informal Communication:-

Communication that is not defined bythe organizations structural hierarchy.



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DIRECTION OF

COMMUNICATION FLOWS.

Downward

communication.

Communication that

flows downward from amanage to employees

Upward

communication.Communication that

flows upward from a

employees to manager

Ex u D

V P

A.G. .

Sup



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DIRECTION OF

COMMUNICATION FLOWS(cont.) Lateral communication.

Communication that takes place among

any employees on the same organizational

level.

Diagonal communication.

Communication that cuts across workareas and organizational level.

Supervisor 3Supervisor

1

Supervisor 2

Manager



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BARRIERS TO EFFECTIVE

COMMUNICATION.

Filtering.

Emotions.

Information overload.

Defensiveness.

Language.

National Culture.



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COMMUNICATION SYMBOL

Oral Communication

Written Communication

Non Verbal Communication

Pictorial Communication



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MERITS OF ORAL

COMMUNICATION

Easy Communication

Effective

Instant Feedback

Facility for Informal Communication



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MERITS OFWRITTEN

COMMUNICATION

Authenticity

Proof for Future Reference

Communication to Distance Places



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DEMERITS OFWRITTEN

COMMUNICATION

Costly

Overemphasis on Formalization

Lack of Secrecy



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NON-VERBAL

COMMUNICATION

Body position should not be universal

or precise

Receiver should be alert what sender

want to say



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COMPUTER BASED

COMMUNICATION

Electronic Mail

Intranet and Extranet Links

Video Conferencing



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COMMUNICATION PATTERN

IN INDIAN ORGANIZATION

Lack of Participation in Decision

Making

Tendency to Centralized Authority

Tend to be Impersonal andBureaucratic



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HOW TECHNOLOGY AFFECTS

MANAGERIAL COMMUNICATION

Technology, and more specifically

information technology, has radically

changed the way organization

members communicate. Two developments in information

technology seem to be most

significant for managerial

communication: Network Computer Systems.

Wireless capabilities.



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NETWORK COMPUTER

SYSTEMS

E-mail

Instant messaging (IM)

Blog

Voice-mail

Fax

Electronic data interchange (EDI) Videoconferencing

Web conferencing



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NETWORKED COMPUTER

SYSTEMS (CONT..) Intranet:- An intranet is an

organizational communication networkthat uses Intranets as ways foremployees to share information and

collaborate on documents and projectsfrom different locations.

Extranet:- An Extranet is anorganization communication networkthat uses Intranet technology andallows authorized users inside theorganization to communicate withcertain outsiders such as customers orvendors.



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WIRELESS CAPABILITIES

Wireless communication depends on

signals sent through air or space

without the radio antennas, or infrared

light rays.



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HOW INFORMATION

TECHNOLOGY AFFECTS

ORGANIZATIONS Collaborative work efforts among

widely dispersed individuals and

teams, sharing of information, and

integration of decision and work

throughout an entire organization have

the potential to increase organizational

efficiency and effectiveness.



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COMMUNICATION ISSUES IN

TODAYS ORGANIZATIONS

Being an effective communication in

todays organization means being

connected-most importantly to

employee and customers, but actuallyto any of the organizations

stakeholders.



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COMMUNICATION ISSUES IN

TODAYS ORGANIZATIONS

Managing Communication in an

Internet world

Managing the Organizations

Knowledge Resources The Role of Communication in

Customer Service

Politically Correct Communication.



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MANAGING COMMUNICATION

IN AN INTERNETWORLD

The two main challenges are:

Legal and security issues

Lack of personal interaction



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MANAGING THE

ORGANIZATIONS KNOWLEDGE

RESOURCES



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THE ROLE COMMUNICATION

IN CUSTOMER SERVICE



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POLITICALLY CORRECTCOMMUNICATION



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BIBLIOGRAPHY

REFERENCE BOOKS:-

Robbins Stephen P., Mary Coulter-Management, ninth edition, Prentice-Hall ofIndia Private Limited, New Delhi-110 001,2008

Shah B. S.- Principle of Management, ninthedition, Prentice-Hall of India Private Limited,New Delhi-110 001, 2008

Prasad L. M.- Principles and Practice ofManagement,

WEBSITES:- http://www.abacon.com/commstudies/interpe

rsonal/infunctions.html

www.managementparadise.com

www.bized.co.ukprince dudhatra-9724949948


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Communication and Information Technology-prince Dudhatra-9724949948