Communicating and

Competence

Communication Competence

Integrating the model: Awareness=Intelligence=Competence

Creating Competence

Awareness – Being aware of how what you say and do impacts others

Intelligence – Build intelligence by critically thinking and contemplating other viewpoints

Competence – Utilizing intelligence in an effective way

Communication Competence

Competence consists of your ability to alter your communication to fit:

Person/audience-who are you talking to?

Situation-why are they gathered there?

Context-purpose of the gathering?

Goal-what do you hope to accomplish?

Outcome-did you accomplish your goals effectively?

Cognitive Complexity

Being able to look at information and/or a situation from another person’s point of view

Every time you consider someone else’s point of view it makes you smarter

Listening

Listening

Importance of Listening

60% of communicating on the job

Found to be most important job skill

Career success, productivity, upward mobility, organizational effectiveness

Fundamental to sense of well-being

Types of Listening

Hearing vs. listening

Mindful listening

Mindless listening

Components of Listening

Receiving

What is said, what is omitted

Understanding

Thoughts and emotions

Remembering

Short term and long term memory

Evaluating

Judging after understanding

Responding

Supportive responses

Listening Barriers

Distractions

Biases and Prejudices

Lack of Appropriate Focus

Premature Judgment

Listening and Interpretation

Language and Speech

Nonverbal Behaviors

Feedback

Rapport vs. Report

Listening Cues

Amount and Purposes of Listening

Perception

Awareness and Perception

How we see ourselves is not always how others see us

Ask yourself about yourself

Listen to others

Actively seek information about yourself

See your different selves

Increase competence

Goals and Strategies

Impression Management

Credibility

Self-Handicapping

Self-Depreciating

Self-Monitoring

Influencing

Image Confirming

Self-Monitoring Inventory

1. I find it hard to imitate the behavior of other people.

2. I guess I put on a show to impress or entertain people.

3. I would probably make a good actor.

4. I sometimes appear to others to be experiencing deeper emotions than I actually am.

5. In a group of people I am rarely the center of attention.

Self-Monitoring Inventory

6. In different situations and with different people, I act differently.

7. I can argue only for ideas I already believe.

8. In order to get along and be liked, I tend to be what people expect me to be rather than anything else.

9. I may deceive people by being friendly when I really dislike them.

10. I’m not always the person I appear to be.

Self-Monitoring Inventory

One point each if you answered False to numbers 1, 5, 7

One point each if you answered True to numbers 2, 3, 4, 6, 8, 9, 10

Add your points

Self-Monitoring Inventory

7 or above = high self-monitor Smooth social interactions Adapt to changing environments Identity changes

3 or below = low self-monitor Awkward social interactions Clear sense of self

4-6 = average self-monitor Moderate changes to environment Flexible yet stable identity

Nonverbal Communication

s

Nonverbal Messages

Body Communication

Body Appearance

Eye Communication

Eye Contact

Monitor Feedback

Secure Attention

Regulate Conversation

Signal Nature of Relationship

Signal Status

Compensate for Physical Distance

Touch

Touch Communication

Positive emotions

Playfulness

Control

Ritualistic

Task Related

Appropriateness

Paralanguage

Paralanguage

Stress

Rate

Volume

Vocalizations

People Perceptions

Persuasion

Silence

Questions