Common Front Office Formulae

1. Percentage of No-Shows = Number of Rooms No-Shows_ Number of Room reservations

2. Percentage of Walk-Ins = Number of room Walk-Ins____

Total Number of Room arrivals

3. Percentage of Overstays = Number of overstay rooms____ Number of Expected Checkouts

4. Percentage of Understays = Number of Understays rooms__

Number of Expected Checkouts

5. Forecast Formula = Total number of guest rooms Number of OOO rooms Number of rooms stayovers Number of room reservations

+ Number of room reservations X % of No-Shows. + Number of room Understays

- Number of room overstays

Number of Rooms available for sale

6. Occupancy Percentage = Number of Rooms Occupied Number of Rooms Available

7. Multiple Occupancy Percentage = Number of Rooms Occupied by more than one guest __________________________

Number of Rooms Occupied

8. Average guests per room sold = Number of Guests_____ Number of Rooms Sold

9. Average Daily Rate = Rooms Revenue______ Number of Rooms Sold

10. Average Rate per guest = Rooms Revenue__ Number of guests

11. Yield = Actual Rooms Revenue Potential Rooms Revenue

12. RevPar = Actual Rooms Revenue Number of Available Rooms Occupancy Percentage X Average Daily Rate