Committed to People, Committed to the Future. · 2013-10-03 · TOSHIBA l AMERICAS SUSTAINABILITY REPORT 2013 Contents 1 About This Report 2 Corporate Overview 4 Executive Message

A M E R I C A S S U S TA I N A B I L I T Y R E P O R T 2 0 1 3

Committed to People,

Committed to the Future.

TOSHIBA l AMERICAS SUSTAINABILITY REPORT 2013

Contents

1 About This Report

2 Corporate Overview

4 Executive Message

6 Year in Review

8 Success Stories

10 Business Highlights

12 Caring About Our Environment

14 Environmental Data

16 Connecting With Communities

20 GRI Index

credits: Copy and photography for Toshiba Americas Sustainability Report 2013 provided by Toshiba Corporation and/or Toshiba Americas’ Environmental and CSR team

cover image: Toshiba Corporationthis page from top: 1) TANE tree planting event in Charlotte, North Carolina 2) Toshiba Aquilion® ONE 3) President Obama with Toshiba/NSTA ExploraVision winners at White House Science Fair

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AMERICAS SUSTAINABILITY REPORT 2013 l TOSHIBA

The Toshiba Americas Sustainability Report 2013 high-

lights the Environmental and Corporate Social Respon-

sibility (CSR) initiatives of Toshiba America, Inc. (TAI),

its five major consolidated companies and five major

affiliated companies listed below for FY 2012 (April 2012

through March 2013).

Toshiba America, Inc.’s Consolidated Companies

• Toshiba America Electronic Components, Inc. (TAEC)

• Toshiba America Information Systems, Inc.* (TAIS)

*Toshiba de Mexico, S.A. de C.V. (TDM, subsidiary of TAIS)

• Toshiba America Medical Systems, Inc. (TAMS)

• Toshiba America Nuclear Energy Corp. (TANE)

• Toshiba International Corp. (TIC)

Toshiba Group’s Major Affiliate Companies

in the Americas

• Toshiba America Business Solutions, Inc.* (TABS)

*Toshiba Business Solutions Inc. (TBS, subsidiary of TABS)

• Toshiba of Canada, Ltd. (TCL)

• Toshiba Infrastructure Systems South America, Ltd. (TIC-SA)

• Toshiba Medical do Brasile, Ltd. (TMB)

• Westinghouse Electric Company, LLC (WEC)

We studied stakeholder feedback regarding last year’s

report and have incorporated that feedback into our

2013 report. Here, we have continued our focus on pro-

grams like the ACHE (American College of Healthcare

Executives) Fund and Toshiba/NSTA ExploraVision, and

have added others, such as Helping the Helpers, and

efforts after superstorm Sandy, where our employees

are making a real difference in the communities they

serve. Also, in response to those comments, we are

paying additional attention to our four pillars—Greening

of Technology, Greening of Process, Greening of Product

and CSR management. We continue to compare our envi-

ronmental data against 2007 and 2008 benchmarks, and

are expounding on the Global Reporting Initiative’s (GRI’s)

G3 Guidelines.

We are grateful for our stakeholders’ support and proud

of the many accomplishments of our companies as they

save energy, reduce waste and help preserve our natural

resources for future generations.

The Americas Sustainability Report 2013 follows the

GRI’s G3 Guidelines and is a self-declared Level C report,

which requires reporting on at least 10 performance

indicators. This internationally recognized set of indica-

tors, used by the majority of Fortune 500 companies,

establishes standards for how organizations report on

their economic, environmental and social sustainability

efforts. It sets standards for the quality of that informa-

tion and improves transparency and accountability by

ensuring information is balanced, accurate, timely and

reliable. Toshiba America’s purpose in participating in

GRI is to make information clear and consistent for easy

understanding by stakeholders and the public at large.

About This Report

For an overview of Toshiba’s sustainability performance, visit these Toshiba global reports:

CSR report [www.toshiba.co.jp/csr/en/engagement/report/index.htm]Annual report [www.toshiba.co.jp/about/ir/en/finance/ar/ar.htm]Environmental report [www.toshiba.co.jp/env/en/report/index.htm]Social Contributions Activities report [www.toshiba.co.jp/social/en/report/index.htm]Corporate website [www.toshiba.co.jp/worldwide/index.htm]

Notes: “Toshiba” refers to the companies and people in Japan and throughout the world who stand behind the name

“Toshiba.” The “Toshiba Group” of companies consists of Toshiba Corporation of Japan and its subsidiaries around the

world. “Toshiba Americas” refers to Toshiba America, Inc. and other selected Toshiba Group companies that are based in the

Americas. This report is for Toshiba Americas. This report does not include some of the companies that report to the major

consolidated companies listed above and affiliated companies that report to their parent Toshiba companies in Japan.

Disclaimer: This report contains plans and strategies for Toshiba’s future, as well as prospects regarding our performance.

Such information is based on information currently available to us.

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Toshiba Group was established in 1875 and today consists

of 591 consolidated subsidiaries and 206,087 employees

worldwide. Toshiba Americas began operations in 1965

and currently consists of 101 consolidated subsidiaries

(US and Canada: 74 / Central and South America: 27)

employing 29,058 (US and Canada: 22,347 / Central and

South America: 6,711) people. Toshiba’s consolidated net

sales for FY 2012 totaled $61.705 billion, and the North

American sales were $11.253 billion,* or 18%, of the com-

pany’s global net sales.

* Data and exchange rate on this page: US$1 = 94 yen as

of end of March 2013 (Toshiba Corporation Annual Report

2013); Excludes Mexico.

Toshiba Americas

Toshiba Americas operates in three primary domains:

digital products, electronic devices, and social and in-

dustrial infrastructure systems. As with every Toshiba

operation around the globe, our vision is always to find

new ways to improve the world for future generations,

whether through advanced and more convenient com-

munication, cleaner and more efficient manufacturing,

or safer and more reliable medical technologies.

Digital Products

Toshiba’s digital products are changing the way we live

today, providing the world’s most advanced technolo-

gies to help people build better, more productive lives.

Toshiba’s release of the world’s first laptop back in 1985

made computing truly personal. At Toshiba America

Information Systems, Inc. (TAIS), we continue to help

people navigate the info-ocean, both professionally

and personally, by offering thin, lightweight laptops and

tablets with breathtaking performance. And Toshiba’s

suite of smart high-end technologies take the brainwork

out of great home theater—providing stunning picture

quality, superior sound and energy-efficient engineering

in a sleek, space-saving design.

Offering the most sophisticated printers, copiers and mul-

tifunction products, Toshiba America Business Solutions,

Inc. (TABS) is making document management easier, more

secure and even greener. The e-STUDIO306LP/RD30 pro-

duces printed pages that can be erased and reused up to

five times, while reducing CO2 emissions by up to 57%.*

* British Standard Institute

Electronic Devices

Since Toshiba invented NAND flash memory 25 years

ago, our innovation has continued to sustain and grow

this market-leading position. Toshiba America Electron-

ic Components, Inc.’s (TAEC’s) semiconductors and

storage products are included in today’s latest smart

phones, tablets, e-books and digital cameras. These

devices make music, photos, data and other content

readily portable in a variety of robust products address-

ing customers’ critical needs for capacity, performance

and energy efficiency—whether for enterprise, personal

computing, consumer electronics or personal storage.

Toshiba also continues to concentrate on products where

we have a technological edge. CMOS image sensors,

analog ICs, wireless ICs, wireless charging and Transfer-

Jet® technology and advanced custom chip design and

manufacturing are just a few examples. Our family of

discrete devices includes optoelectronics, power semi-

conductors, RF, microwave, logic and small devices.

Social and Industrial Infrastructure Systems

Toshiba’s infrastructure systems make the world work

better. We’re achieving higher performance of tradition-

al technologies by developing high-efficiency thermal

power generation systems incorporating carbon capture

and storage. And we are equally at home in the bright

new world of renewables.

Toshiba’s pursuit of patient-friendly medical systems

is strikingly evident in low-dose imaging solutions and

MRI technology that requires no contrast agents devel-

oped by Toshiba America Medical Systems, Inc. (TAMS).

Toshiba International Corporation (TIC) provides mo-

tors, batteries, instrumentation and process control

Corporate Overview


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systems for transportation systems around the world.

Our electric locomotives haul iron ore to the coast in South

Africa. Our rechargeable batteries power many of the

latest electric vehicles on the road. And we’re producing

some of the fastest elevators in the world. Toshiba America

Nuclear Energy (TANE) brings power to the people through

safer nuclear power plant design and engineering.

Toshiba LED Lighting

Toshiba’s expertise in lighting, the culmination of many

years of dedicated research, offers excellent energy

efficiency and distinctive, delightful illumination. This

sophisticated lighting technology and outstanding reli-

ability prompted the Louvre Museum to select Toshiba

as its partner in developing LED lighting and fixtures

that bring a new dimension of beauty to the world-

famous Louvre. On December 6, 2011, in the presence

of numerous guests from across Europe, new LED light-

ing was switched on to light up the Pyramid, the three

pyramidions and part of the facade of the Colbert Pavilion

in the Napoleon Court.

Phase two of the Toshiba LED lighting renovation for

the displays of the Mona Lisa and Red Room was com-

pleted in June 2013. A unique lamp created specially for

the Mona Lisa uses 34 LEDs that compensate for color

shift due to the protective glazing and ambient lighting

and includes optical systems to frame the painting and

to maintain lighting uniformity across the masterpiece.

Together, these renovations at the Louvre have resulted

in reduced power consumption including a 73% reduction

in external lighting.

opposite page: Toshiba Vision screen in Times Square, New York City this page from left: 1) Toshiba’s wind power generation 2) Toshiba’s steam turbine 3) TAIS and the National Environmental Education Foundation (NEEF) students tech environmental video contest 4) Toshiba LED lighting on display at the Louvre


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As Chairman and CEO of Toshiba America, Inc. (TAI)

and as Corporate Representative for the Americas, I am

pleased to present this overview of the sustainability

activities being undertaken at our companies through-

out the Americas and our progress in ensuring a more

sustainable environment and better quality of life for our

employees and the communities they serve.

Our communities and the world are facing very import-

ant environmental issues, but I am confident that Toshiba

can help meet these critical issues head-on. For example,

we can partner with utilities and state and federal govern-

ments to reduce CO2 emissions by utilizing our efficient

and low-carbon technologies and solutions. This could

include expansion of the Smart Community and contin-

ued growth in our newer LED lighting, solar and wind

businesses, as well as in our traditional nuclear, thermal,

hydro and geothermal power generation businesses

where Toshiba maintains global leadership. Toshiba’s

diverse portfolio of energy and technical solutions

enables us to offer our customers numerous options to

meet their requirements and affords them the ability to

capitalize on new trends and regulation. A few examples

are the shale gas revolution and expected greenhouse

gas regulations for power plants, which will accelerate

a shift toward highly efficient combined cycle power

plants—also included in Toshiba’s product line-up. We

hope our current and future customers will join us in

building a more sustainable future.

In FY 2011, we created the Environmental Grand Design

to deal with global environmental problems—including

climate change—and developed four strategies to

establish Toshiba as one of the world’s foremost eco-

companies by FY 2015. In FY 2012, we formulated the

Fifth Environmental Action Plan—a specific plan to

implement these strategies.

Through Green Management practices, we are enhancing

our overall environmental management system, including

compliance and human resources development, strength-

ening environmental communications activities and

expanding biodiversity protection programs. Through

Greening of Products, we are on-task to achieve the

world’s highest level of environmental performance for

all the products that we develop and to reduce envi-

ronmental impact throughout their life cycles. Greening

by Technology aims to ensure a stable supply of elec-

tricity through low-carbon energy technologies and

mitigating climate change. As part of our strategy to

promote high-efficiency manufacturing, we are advanc-

ing Greening of Process to reduce resource inputs—

such as materials and energy—in all our production

processes to curb the discharge of industrial waste and

chemical substances and minimize growth of environ-

mental impacts, even if production increases.

As a result of these efforts, by 2015, Toshiba companies

in the Americas are working to achieve our global goal of

reducing CO2 emissions by 490 million tons through our

technologies and 15 million tons through our products.

We are also working to reduce greenhouse gases from

production processes to 65% of FY 1990 levels, manu-

facturing waste to 71% of FY 2000 levels and chemicals

discharged to 77% of FY 2000 levels.

Toshiba Group promotes CSR management based

on global standards as we work to meet the expec-

tations of all our stakeholders—customers, employees,

shareholders, suppliers and local communities. As a

Executive Message


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signatory to the United Nations Global Compact, we

share its commitment to human rights, labor standards

and the environment.

As part of that CSR management, I would like to see our

companies centralize governance to increase efficien-

cy, improve transparency and improve communications

between our employees and operations. This is partic-

ularly important in regard to individual contributions to

local communities that contribute to growth through

creativity and innovation. In addition, our operations

should work to combine technologies and intellectu-

al property across Toshiba Group to improve quality,

efficiency and productivity, especially in our strategic

energy and storage businesses. These steps will help

ensure that Toshiba’s revenue meets our stakeholders’

expectations while we continue to protect the environ-

ment and benefit society.

Toshiba’s CSR commitment extends to our local com-

munities, and we applaud our employees’ commitment

to the communities where they live and work. Last fall,

Toshiba Americas employees and companies raised

more than $130,000 to help those affected by super-

storm Sandy. More than that, individual employees went

out of their way to help their neighbors, disregarding

their own discomfort. Seeing these men and women

give so selflessly to assist others illustrated the sense of

responsibility our employees have for their communities.

These employee-led grassroots initiatives are vital to our

local communities, and Toshiba Americas will continue

to support and encourage them.

Superstorm Sandy reminded us of how fragile our

power and communications infrastructure can be and

confirmed the wisdom of our recent focus on Smart

Communities. These highly efficient communities are

essential to controlling energy costs, optimizing con-

sumption and ensuring ready power supplies in the case

of natural disasters or other emergency situations. Toshi-

ba is working on two Smart Community demonstration

projects in New Mexico, where teams are forecasting

need and balancing power to meet fluctuating demands

at sites in Albuquerque and Los Alamos. Our 700-panel

charging system in Irvine, California is expected to pro-

duce about 155 megawatts of clean energy and reduce

carbon dioxide emissions by nearly 89 tons annually.

Our retrofit of 1251 Avenue of the Americas in New York

to Toshiba LED lighting is expected to save 12,119 MWh

annually. We will continue to explore new opportunities

to invest in these valuable alternative energy projects.

Future solutions that improve lives around the world will

come from young minds, and once again, Toshiba/NSTA

ExploraVision highlighted our long-standing commitment

to improving science, technology, engineering and math

(STEM) education for K-12 students. As the world’s larg-

est science competition, Toshiba/NSTA ExploraVision

hosted 24 students whose projects demonstrated ad-

vanced thinking and strategic problem-solving. Toshiba/

NSTA ExploraVision is one of our core CSR activities.

More than 330,000 students have participated over the

past 21 years, a tribute of its importance to the education

of our youth in the U.S. and Canada.

Through research, technology, environmental protection

initiatives and CSR management, Toshiba Americas is

reducing the impact we have on our natural resources

while improving products and increasing opportunities

for future generations. Our careful efforts in this regard

are led by our belief in according the highest priorities to

human life and safety. We will do our utmost to maximize

corporate value through the promotion of CSR manage-

ment as a trusted corporate citizen of Planet Earth.

Masaaki Osumi, Chairman and CEO of Toshiba America, Inc.

Superstorm Sandy reminded us of how fragile our power and communications infrastructure can be and confirmed the wisdom of our recent focus on Smart Communities. These highly efficient communities are essential to controlling energy costs, optimizing consumption and ensuring ready power supplies in the case of natural disasters or other emergency situations.” —Masaaki Osumi, Chairman and CEO of Toshiba America, Inc.

‘‘


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FY 2012 witnessed remarkable successes for Toshiba

Americas. New acquisitions significantly increased our

capabilities in hardware, software and energy sectors.

Exciting new environmental products and projects are

helping reduce emissions and waste. And we invested

millions of dollars and thousands of project hours in

communities across the Americas as we worked to im-

prove environmental awareness and protection, provide

new educational opportunities to our youth and improve

quality of life.

This is the third year Toshiba Americas has report-

ed benchmarked environmental data independent of

Toshiba Group regarding water use, waste generation,

waste-to-landfill, CO2

emissions and recycling. We are

excited to continue this policy of transparency regard-

ing our environmental footprint for the benefit of our

stakeholders as we showcase our teams’ impressive

efforts in sustainability practices.

In our continued commitment to global CSR man-

agement standards, we worked with customers,

employees, shareholders, suppliers and local commu-

nities to ensure adherence to labor standards, use of

conflict-free minerals, and respect for human rights

and the environment. We achieved these standards

in accordance with ISO 26000: 2010 guidance on

social responsibility.

Recent investments have expanded Toshiba Americas’

capabilities in the fields of Smart Communities, point-of-

sale solutions and nuclear energy. Our recent acquisition

of energy management company Consert, Inc., expands

our investment in Smart Communities and positions

us to deliver state-of-the-art load-management soft-

ware for utilities. Toshiba TEC’s purchase of IBM’s Retail

Store Solutions business will make Toshiba the world’s

largest retail point-of-sale systems company in the

growing e-commerce marketplace. Acquisition of the

Shaw Group’s stake in Westinghouse Electric and ad-

ditional agreements to develop thermal power systems

substantially increased our leadership in the energy

market, in addition to alternative energy.

Through greener products, processes and technologies,

Toshiba innovation allowed for the reduction of waste

and resource consumption. We Introduced the world’s

first multifunction product with erasable toner. The

e-STUDIO306LP/RD30 allows paper to be printed and

reused multiple times, minimizing paper waste, and re-

ducing CO2 emissions by 57% (by 20% in the production

process.)* Through energy-saving projects with New

York’s 1251 Avenue of the Americas property and TIC’s

Power Systems Division Milwaukee Service Center,

retrofits with high-efficiency LED lighting cut annual

electricity costs by $89,135 and $57,389 respectively.

* British Standards Institute

Year In Review


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Because of a partnership between Toshiba, Duke Energy,

Simon Property Group and Itochu Corporation, one of

the world’s first plug-in car-charging stations opened at a

Carmel, Indiana mall, allowing customers to charge their

cars while they shop. The charging station is integrated

with solar power and a Toshiba battery storage system.

Also working to reduce auto emissions, TAMS’ use of

hybrid and fuel-efficient vehicles reduced CO2 fleet emis-

sions by 550,302 pounds, while Toshiba Canada saved

$424,000 Canadian dollars and reduced its CO2 emissions

by improving its product-to-customer supply chain.

Working in partnership with our local communities

continued to be a major focus of our Toshiba Americas

companies. In 2013, TABS, TAIS, TAEC and TIC donat-

ed more than $225,000 in technology to winners of

the Toshiba Helping the Helpers Technology Makeover

event. TIC earned the 2013 Mayors Award for its multi-

year project to replant drought-stricken area parks with

native species. Employees at TIC, TIC-SA (Brazil) and

the Westinghouse Specialty Metals Plant in Blairsville,

Pennsylvania celebrated Earth Day, World Tree Day and

Arbor Day by improving gardens, donating plants, planting

native trees and hosting used e-waste collection drives.

Working with the Association for Medical Imaging

Management through the AHRA Putting Patients First

program, TAMS awarded six grants of up to $7,500 to

hospitals and imaging centers and one grant of up to

$20,000 to an integrated delivery network to improve

patient care through improved diagnostic imaging.

As a sponsor of the American College of Healthcare

Executive’s (ACHE’s) Fund for Innovation in Health-

care Leadership, TAMS continued to provide mid-level

healthcare executives with opportunities to improve their

leadership skills and explore complex medical issues

and innovations in healthcare management.

As a reflection of our deep belief in the importance of

education for future generations, we celebrated the

20th anniversary of our Toshiba/NSTA ExploraVision

STEM competition in 2012. Since inception, Toshiba

has awarded more than $4.4 million in savings bonds

(at maturity) to U.S. and Canadian K-12 students. The

Toshiba America Foundation (TAF) also continued to

provide funding for STEM projects designed by teach-

ers for the classroom and has awarded $11 million to

dedicated K-12 teachers since 1990.

Toshiba remains committed to the universal principals set

out by the UN Global Compact regarding human rights, la-

bor standards, the environment and anti-corruption. Under

the Toshiba Group Standards of Conduct, each employee

and each action must adhere to codes regarding respect

for life and individual vales and freedoms, respect for

relevant laws and regulations. Toshiba Group expects our

suppliers to promote CSR through our Procurement Policy.

In 2010, Toshiba Group began training on conflict

minerals. We developed the Toshiba Group Conflict

Mineral Policy prohibiting use of minerals whose ex-

traction or trade supports conflict or contributes to

inhumane treatment and war crimes in the Republic of

Congo region. In 2011 and 2012, we surveyed more than

10,000 suppliers to determine the actions they are under-

taking to prevent conflict minerals use. And in early 2012,

we began working with the U.S. NGO Enough Project and

A SEED JAPAN to avoid use of those minerals. Toshiba

conducts supplier audits to determine compliance with

Toshiba’s supplier procurement policy.

opposite page: 2013 ExploraVision K-3 category winners from Evanston, Illinois this page: 1) Toshiba HEV motor 2) e-STUDIO306LP/RD30 3) Toshiba Aquilion® ONE


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Smart Communities for More Efficient Use of

Our Energy Resources

Toshiba’s commitment to conserving energy, using low-

carbon technologies and safeguarding cities against

future natural disasters and extreme weather events can

be seen in our numerous projects exploring new, more

efficient technologies.

In partnership with the Japanese New Energy and In-

dustrial Technology Development Organisation (NEDO),

Toshiba is conducting smart-grid demonstration

projects in both Albuquerque and Los Alamos, New

Mexico. In Albuquerque, a three-story commercial build-

ing was equipped with a 50 kW photovoltaic (PV)

system, a 240 kW gas-engine generator, 80 kW of

fuel cells and a 90 kW battery system as a micro grid.

Teams are studying energy and heat demand and

balancing power output fluctuations in the PV power

generation system that will assist in developing future

Smart Community infrastructure. At Los Alamos, Toshiba is

leading a demonstration of advanced generation control

(demand forecasting and scheduling, system monitoring

and supervisory control) using a 1.8 MW battery and 1 MW

PV module. A micro EMS controls the equipment based on

the information relayed by the onsite system—a demand-

response operation also is being used for Smart House,

the project’s demonstration facility.

In the Indianapolis, Indiana, metro area Toshiba is

participating in Project Plug-IN, a first-of-its-kind pilot

project for plug-in electric vehicles and smart-grid tech-

nologies. The project was designed to develop, deploy,

demonstrate, market and evaluate a range of plug-in

electric vehicles powered by an integrated charging

infrastructure located at homes, businesses and parking

facilities. Toshiba is working to improve the lifespan of

the rechargeable auto batteries to establish an indus-

try standard for smart-grids. We are also exploring

options for establishing smart-grid hubs at sites such as

shopping malls and for deploying an advanced smart

power grid that can support electric vehicles and other

clean-tech innovations.

Responsibility and Compassion After

Superstorm Sandy

On October 25, 2012, superstorm Sandy slammed into the

U.S. eastern seaboard, killing 72 people and causing an

estimated $50 billion in damage.* Toshiba employees in

New York, Connecticut and New Jersey—where much

of the worst damage occured—selflessly left their own

affected homes to attend to others.

TAMS’ customer engineers worked through the night to

change an Aquilion® ONE tube in an emergency room

scanner because the site had been down for two days

due to the storm. Another employee, after a night of

no power, waited patiently all day to make sure that the

local hospital would secure three pieces of needed

equipment. And some TAMS service employees waited

in gas lines more than three hours in the evening to en-

sure they could respond to customer calls the next day.

The TAIS Digital Products Division donated 1% of sales to

the American Red Cross (ARC) from ToshibaDirect.com

from November 16th through 19th for superstorm Sandy

relief. Employee and company donations totaled nearly

$130,000 for ARC superstorm Sandy relief. Many more

volunteered to help support relief efforts.

Success Stories

‘‘The people of this region are highly interested in renewable energy because they depend on coal for nearly half of their electricity. This project is attracting public attention as an opportunity to provide renewable energy to the local community, as well as test smart grid technology and its various applications. Researchers from NEDO and U.S. national laboratories are hoping that the data obtained from this experiment will lead to wider use of renewable energy worldwide.” —John E Arrowsmith, Utility Manager Department of Public Utilities County of Los Alamos, New Mexico


9

On April 22, 2013, John McAhren from TIC and CNN

and NPR reporter Mario Armstrong led a discussion

and Q&A session highlighting new ideas to safeguard

our cities against future natural disasters and extreme

weather events. Toshiba’s Smart Community was fea-

tured as an example of how we can help minimize the

damage and maintain the power grid during another

catastrophic event.

* “Tropical Cyclone Report, Hurricane Sandy (AL182012)

October 22–29, 2012.” National Hurricane Center, Febru-

ary 12, 2013. (http://www.nhc.noaa.gov/data/tcr/AL182012_

Sandy.pdf)

this page from top: 1) John McAhren from TIC (left) and CNN and NPR reporter Mario Armstrong (right). 2) Clay Terrance Plug-In Ecosystem in Carmel, Indiana


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Selected business highlights announced by Toshiba*

in FY 2012.

Toshiba’s commitment to sustainability and techno-

logical innovation in our businesses is reflected in the

examples below. More detailed information is available

in this report, Toshiba Corporation Corporate Profile

2013 and Toshiba’s corporate press releases.**

New Eco-Friendly Printer Unveiled

On Earth Day in April, Toshiba announced the world’s

first eco-friendly multifunction product (MFP) system

that can erase images and text on the prints with an

integrated scan-to-network function. This process al-

lows users to dramatically minimize paper usage while

reducing CO2 emissions.

Five Ground-Mounted Solar Projects

Near Completion in Massachusetts

Toshiba is in the final phase of construction of a port-

folio of five photovoltaic projects in Massachusetts.

These projects represent a total of 9.3 MW, and were

conducted in partnership with the non-profit Citizens

Energy Corporation. Three of the solar installations

were completed in the first quarter of 2013.

First-of-its-Kind Energy Storage and

Vehicle Charging System

Working with Indiana’s clean tech initiative Energy Sys-

tems Network (ESN), Toshiba and partners developed

one of the world’s most advanced charging stations for

plug-in cars, which debuted in January 2013. The new

vehicle-charging station at Clay Terrace shopping center

in Carmel, Indiana is integrated with solar panels and a

battery-storage system, creating a “plug-in ecosystem”

for customers that uses renewable energy and a battery

system to store surplus power for evenings and cloudy

days using Toshiba’s 75-kilowatt lithium ion battery.

Landis+Gyr/Consert Expands

Smart Community Investment

In February, Toshiba acquired privately held Consert, Inc.,

an intelligent energy-management company providing

fully-integrated, intelligent load-management software

for utilities. Its Virtual Peak PlantTM (VPP) improves fore-

casting and capacity management, real-time outage

management information and remote service connec-

tions, as well as significantly improving customer service,

end-consumer communications and energy efficiency.

Consert’s North America operations will be integrated

with the energy management company Landis+Gyr, a

Business Highlights


11

Toshiba Group company, to produce systems to help

major utilities generate and deliver a stable power sup-

ply, optimize energy use and maximize energy savings.

Toshiba TEC Acquires IBM’s Retail Store

Point-of-Sale Solutions Business

In late 2012, Toshiba TEC acquired IBM’s Retail Store

Solutions (RSS) business, which offers retail point-of-

sale (POS) solutions worldwide. The purchase makes

Toshiba the world’s foremost retail point-of-sale systems

company, offering hardware, software and integrated in-

store solutions. As part of the agreement, Toshiba TEC

also will team with IBM to bring the Smarter Commerce

experience to retailers and their customers worldwide to

meet the growing demand for multi-channel commerce.

Agreement to Develop Next Generation

Thermal Power System

Toshiba will develop a next-generation thermal power

system with NET Power, Shaw Group and Exelon. By

commissioning a 25MW natural gas plant in 2014 and

a 250MW full-scale natural gas commercial plant by

2017, the companies plan to demonstrate NET Power’s

low-cost, high-efficiency power generation cycle that

produces little to no air emissions.

Toshiba Acquires Shaw Group’s

Stake in Westinghouse

In October 2012, Toshiba acquired Shaw Group’s 20% stake

in Westinghouse, which is constructing four AP1000®

nuclear reactors in the U.S. and another four in China. The

company has been successful in promoting and expand-

ing its business and expanding its business operations in

the U.S., Asia, Europe and the Middle East. The acquisition

brings Toshiba’s ownership in Westinghouse to 87%.

* “Toshiba” refers to collective Toshiba and features articles

carried out by Toshiba in the Americas.

**For more information, go to www.Toshiba.co.jp/about/

press/index.htm.

opposite page: Toshiba Smart Community rendition this page from left: 1) Toshiba Carbon Capture Storage project plant 2) One of five solar energy projects in Massachusetts 3) TIC motor fabrication facility in Houston, Texas


12

As part of our commitment to protecting Earth’s

environment and resources worldwide, Toshiba has set

goals for “greening” our processes, products and tech-

nology by 2015. Through improving our processes, we

expect to:

• reduce greenhouse gases to 65% (4.39 million tons)

of FY 1990 levels;

• reduce manufacturing waste to 71% (0.117 million

tons) of FY 2000 levels; and

• reduce chemicals discharged to 77% (1,967 tons) of

FY 2000 levels.

In creating our products, we are working to:

• reduce CO2 emissions by 15 million tons;

• remove polyvinyl chloride and brominated flame

retardants from all of our products;

• increase product resource savings to 50% through

such efforts as reducing weight and size; and

• increase sales of Excellent ECPs* to approximately

$22 billion (expected).

In addition, our technologies are on track to:

• reduce CO2 emissions by 490 million tons in FY 2015;

and

• increase sales of our low-carbon technologies to

approximately $23 billion** in FY 2015.

The employees in our Americas operations have shown

true leadership in realizing those goals.

*Excellent ECP is Toshiba’s term for products that have

been found to meet the industry’s highest level of environ-

mental performance.

**Exchange rate used: 82 yen/dollars as of end of March 2012.

Greening of Process

When New York’s prestigious 1251 Avenue of the Amer-

icas office building sought help to become ENERGY

STAR-qualified, TAI’s corporate office in New York over-

saw installation of nearly 1,923 Toshiba LED lamps

in its most used common areas, such as the lobby,

elevator banks, management offices and concourse. The

retrofit resulted in an exceptional savings of 445,192.60

kWh and $80,135 annually over the former incandescent

lighting —paying for itself in a single year. In addition to

the LED lighting, the building installed 46 new Toshiba

motors and 17 Toshiba variable frequency drives to

replace most of the outdated motor controllers for

its HVAC fan systems to reduce the building’s overall

energy consumption. As a result of these improvements,

the building was awarded its LEED Silver certification.

TIC’s Power Systems Division’s Milwaukee Service

Center reduced CO2 emissions by 180.8 tons annually

by replacing 124 overhead halide lights with high-

efficiency LED lighting. Likewise, the Westinghouse

Specialty Metals Plant is reducing annual electricity

consumption by 573,889 kWh and cutting costs by

$57,389 per year by upgrading lighting in eight areas of

its Blairsville, Pennsylvania facility.

In other energy-saving initiatives, from FY 2011 to FY

2012, Toshiba Americas Medical Systems, Inc. (TAMS)

reduced fleet CO2 emissions by 550,302 pounds using a

mix of hybrid and fuel-efficient vehicles in its corporate

fleet. North of the border, our employees in the Greater

Caring About Our Environment

‘‘At Toshiba, dedication to environmental conservation and protection is inherent in our corporate culture. This philosophy was clearly in mind while developing our e-STUDIO306LP/RD30. By allowing the mul-tiple use of a sheet of paper, our latest prod-uct enables organizations to dramatically reduce carbon dioxide emissions to further their respective environmental leadership.”—Thomas H. Walter, Director of Aftermarket Sales, Marketing & Operations Toshiba Americas Business Solutions, Inc.

Thomas Walter from TABS demonstrating e-STUDIO306LP/RD30 at the Toshiba exhibit during Earth Day in New York


13

Toronto and Hamilton area also are working to ease

traffic gridlock, improve air quality and reduce green-

house gas emissions through carpooling. As a result,

Toshiba received a Special Recognition certificate at

the 2012 Smart Commute Awards for being among

area employers with the most carpoolers (workplace

category size 200-500 employees).

During FY 2012, Toshiba Canada both reduced its

carbon footprint and saved an astounding $424,000

Canadian dollars by making changes to product-to-

customer transportation. Consolidating small-package

carrier shipments conserved fuel, reduced transportation

costs and improved supply chain efficiency. Reducing the

number of China-to-customer air cargo carriers and using

more efficient cargo freighters saved fuel and reduced

carbon dioxide emissions. In addition, consolidating U.S.

trucking carriers and incorporating rail transportation

lowered costs, reduced carbon dioxide emissions and

made it easier to manage the supply chain.

In other efforts to reduce our environmental impact,

our facilities continued to focus on reducing hazardous

waste. In Houston, TIC eliminated one hazardous waste

stream by purchasing red insulator paint in recyclable

one-gallon pails, instead of 55-gallon drums. Previously

the drums had to be disposed of as hazardous waste

because several inches of unusable paint remained at

the bottom of the drum; whereas all of the paint from

the pails can be used. In addition, because paint no

longer needs to be transferred to small containers, the

possibility of spills is minimized. TIC also reduced invert-

er packaging material weight by 24% in FY 2012. The

company celebrated Earth Day 2012 with a community

e-waste collection event to encourage recycling of used

electronics. As a result, a total of 52 employees and 31

community members diverted 10,203 pounds of e-waste

from our landfills.

Greening of Products

During the April Earth Day event in New York, Toshiba

Americas Business Solutions (TABS) unveiled the world’s

first multifunction copier with erasable toner. The

e-STUDIO306LP/RD30 produces printed pages that can

be erased up to five times. Reusable paper is returned

to the unit’s upper drawer; pages that cannot be fully

erased are sent to the bottom drawer to be recycled.

This process allows users to dramatically minimize pa-

per usage while reducing CO2 emissions by up to 57%.*

To further minimize our customers’ carbon footprint, the

e-STUDIO306LP/RD30 integrates bio-based plastics,

which produce 20% less CO2 emissions during produc-

tion, compared to traditional petroleum-based versions.

Greening by Technology

Today, Toshiba technology is making it possible to reach

out to new sources of clean energy. This year, residents

of Carmel, Indiana welcomed one of the most advanced

plug-in car-charging stations in the world at their local

mall, thanks to a partnership between Toshiba, Simon

Property Group, Duke Energy, the Itochu Corporation

and Energy Systems Networks. The Plug-In Ecosystem

reduces the major impact that fast-charging cars can

have on the electric grid. Cars get power from the grid,

but the solar panels generate electricity to be stored in

the 42-kilowatt-hour Toshiba battery, which can then be

withdrawn by Duke Energy to offset the charger’s load.

Five additional solar energy projects underway in Massa-

chusetts will be capable of generating 9.3 MW of power

for local use in conjunction with Citizens Energy.

Green Management

Toshiba Group’s Green Management initiative encom-

passes biodiversity, environmental education, human

resources development and environmental communi-

cation. In the U.S., several facilities have taken steps

to evaluate and enhance the wide range of animal and

plant species at their sites. Restoring native plants,

controlling invasive species and transforming storm

water ponds into wetland habitat are just a few of

the many activities they are undertaking to improve

conditions for local wildlife while raising environmental

awareness among their employees.

Preserving the environment is a point of pride among

Toshiba employees, and we encourage environmen-

tal stewardship globally through our website, Toshiba

Baton. Through this environmental engagement portal,

employees share stories and photos about their projects

with coworkers around the world, celebrating accom-

plishments and inspiring others to find new ways to

conserve and protect our precious resources.

*British Standards Institute


14

Toshiba Americas’ environmental sustainability performance is represented on pages 14 and 15 of this report. Data for

FY 2007 through FY 2012 is provided for generated waste, waste to landfill, water usage, and CO2 emissions. Data for

FY 2008 through FY 2012 is provided for recycled e-waste and on-site recycling. Starting in FY 2011, performance has

been reported on direct and indirect energy consumption, hazardous and non-hazardous waste, water withdrawn by

source and direct and indirect CO2 emissions by weight. This is the second year Toshiba has provided this benchmarked

environmental data, and we will continue to provide these measurable statistics to our stakeholders.

Note: Boundary adjustments are made annually to edit past environmental data to reflect new business acquisitions and

sales of Toshiba businesses and facilities. This adjustment is required to maintain data accuracy.

Environmental Data: FY 2012

25,000

20,000

15,000

10,000

5,000

02007 2008 2009 2010 2011 2012

Generated Waste (metric-t)

t

Fiscal Year

20,30822,462

16,939 17,029 19,363 19,014

20,000

16,000

12,000

8,000

4,000

02008 2009 2010 2011 2012

On-site Recycling (metric-t)

t

Fiscal Year

7,087

10,2919,975

14,074 14,298

1,500,000

1,000,000

950,000

900,000

850,000

800,0002007 2008 2009 2010 2011 2012

Water Withdrawal (m3)

m3

Fiscal Year

965,359 953,218 951,998 1,006,801 1,028,591 999,866

Unit: metric ton

Unit: metric ton

Unit: cubic meters

10,000

9,000

8,000

7,000

6,000

5,000

4,000

3,000

2,000

1,000

02007 2008 2009 2010 2011 2012

Waste to Landfill (metric-t)

t

Fiscal Year

8,891

9,782

6,459

4,287 4,146 3,338

Unit: metric ton

250,000

200,000

150,000

100,000

50,000

02007 2008 2009 2010 2011 2012

CO2 Emissions (metric-t)

t-C

O2

Fiscal Year

64, 481

178,320 170,955 196,601 197,655

Unit: metric ton

202,512

8,000

7,000

6,000

5,000

4,000

3,000

2,000

1,000

02008 2009 2010 2011 2012

Recycled e-waste (metric-t)

t

Fiscal Year

1,690

3,973

5,412 5,726

7,488

Unit: metric ton

Environmental: Historical Data

TOSHIBASR13.3_Joanna 10/1/13 5:01 AM Page 14

Environmental Data: Historical


15

Direct & Indirect CO2 Emissions by Weight

5,000

10,000

15,000

20,000

� TOTAL FY 2011/2012 � INDIRECT FY 2011/2012 � DIRECT FY 2011/2012

0 25,000 50,000 75,000 100,000 125,000 150,000 175,000 200,000

3,000

Water Withdrawn by Source

MUNICIPAL WATER939,583 m3

TOTAL WATERWITHDRAWN:1,029,855 m3

FY 2011

3,500,000

3,000,000

2,500,000

2,000,000

1,500,000

1,000,000

500,000

400,000

300,000

200,000

100,000

0

ELECTRICITY

3,080,827 GJ 3,095,440 GJ

TOTAL INDIRECTENERGY CONSUMPTION:2011: 3,080,827 GJ2012: 3,095,440 GJ

TOTAL DIRECT ENERGY CONSUMPTION:2011: 547,439 GJ2012: 616,455 GJ� INIRECT� DIRECT

Unit: cubic meters

Unit: gigajoule

Unit: metric ton

Unit: metric ton

WELL WATER89,008 m3

MUNICIPAL WATER917,539 m3

TOTAL WATERWITHDRAWN:999,866 m3

FY 2012

Direct and Indirect Energy Consumption

FY 2011 FY 2012

TOWN GAS

540,612 GJ 605,005 GJ

FY 2011 FY 2012

GAS OIL

3,193 GJ 4,688 GJ

FY 2011 FY 2012

LIQUID PETROLEUM GAS

3,440 GJ 5,578 GJ

FY 2011 FY 2012

BUNKER A

142 GJ 755 GJ

FY 2011 FY 2012

GASOLINE

52 GJ 429 GJ

FY 2011 FY 2012

2011 197,655 t

*Weight reduction process is a treatment to reduce the amount of Landfill, for example, dry off water from generated waste.

2012 202,512 t

2011 170,381 t

2012 171,175 t

2011 27,274 t

2012 31,337 t

WASTE FY

2011 2012RECYCLE

FY

2011 2012LANDFILL

FY

2011 2012

WEIGHT REDUCTIONPROCESS FY

2011 2012

19,363t 19,014t

14,074t 14,298t

4,146t3,338t

1,143t1,378t

Hazardous & Non-Hazardous Wasteby Weight & Disposal

WELL WATER82,327 m3


16

As a leading diversified technology manufacturer, Toshiba

supports environmental protection, improved health-

care and Science, Technology, Engineering and Math

(STEM) education. Toshiba has 344 Social Contributions

Coordinators around the globe, with 16 in North America

actively promoting our community involvement programs.

In FY 2012, Toshiba contributed about $308.511 million

to initiatives worldwide, $3.839 million* provided by

Toshiba Americas.

* Exchange rate $1 – 94 yen as of end of March 2012. This

includes disaster relief efforts, major sports events and in-

kind donations, and excludes Westinghouse.

Helping the Helpers

The Toshiba Helping the Helpers Technology Makeover

is one of our favorite events, because it allows our com-

pany to give back to deserving nonprofit organizations

that are improving lives in communities across the

nation. In 2013, TABS, TAIS (Digital Product Division

and Telecommunications Systems Division), TAEC and

TIC donated more than $225,000 of Toshiba’s latest

technology to five outstanding nonprofit organizations.

Nearly 80 diverse applicants sent in brief video entries

explaining their missions while articulating how new

technology could help them continue their work. Five

finalists were chosen, then the public was invited to vote

for the grand prizewinner via TABS’ Facebook portal,

Toshiba for Good.

Save-A-Pet, a Chicago-area animal rescue and adoption

center, took grand prize, receiving $102,000 in new

Toshiba equipment and services. Four runners-ups earned

$31,000 prize packages to help them break the cycle of

homelessness; support victims of crime and disaster;

provide a fresh start for people battling substance

abuse; and offer quality care and services for those

with developmental disabilities. Out of 78 activities from

Toshiba companies in North America, the Helping the

Helpers Technology Makeover was selected as the 2013

TAI Chairman’s Award winner.

ENVIRONMENTAL PROTECTION

1.5 Million Trees by 2025

As part of a global Toshiba effort to plant 1.5 million trees

by 2025, employees at TIC, TIC-BHZ and Westinghouse

Blairsville held events to green up their communities.

TIC earned the Mayors Award for 2013 for its work with

Trees for Houston since 2009 to plant native species

annually at area parks devastated by recent droughts. They

celebrated Environmental Month 2012 with a tree-planting

and park clean up. Forty-four TIC volunteers, their families

and friends helped plant 120 loblolly pine, sweet gum, red

oak and other native species in such venues as Candlelight

Park in northwest Houston, which lost more than 40% of

its trees to drought. In addition, TIC received an honor-

able mention Mayor’s award for their continued efforts to

reduce the volume of used electronics destined to area

landfills. Since 2012, TIC has hosted a used electronics

collection event to celebrate Earth Day. The collected

e-waste is diverted from the landfill and responsibly

recycled by a certified third-party vendor.

Approximately 1,000 TIC-Brazil employees and 200

members of the community celebrated World Tree Day

in September 2012 by renovating and improving the TIC-

BHZ gardens and donating plants to employees in an

effort to build awareness of the importance of caring for

the environment.

To celebrate Earth Day and Arbor Day 2013, for the

second year, all employees at the Specialty Metals Plant

in Blairsville, Pennsylvania were presented with a choice

Connecting with Communities

Helping the Helpers’ grand prize winner, Save-A-Pet


17

of a local native tree species—Norway Spruce, Eastern

Red Bud or White Flowering Dogwood—from a near-

by nursery. A total of 244 trees were planted as a result

of this celebration in support of the local environment.

Since the tree giveaway program began in 2012, more

than 515 trees have been planted in this community.

Each of these extraordinary initiatives is helping clean

the air, beautify our neighborhoods, provide homes for

wildlife, conserve energy and topsoil and keep the atmo-

sphere in balance.

Mega Bin Recycling Station

In April 2012, TIC continued its work teaching Houston

children the importance of recycling by donating a

third Mega Bin recycling station to Houston’s Rummel

Creek Elementary. TIC volunteers helped the school’s

fifth-grade Green Team assemble the station, walked the

school campus with students to pick up trash and recy-

cling and taught students how to weigh their recycling

collections to earn credits for the school. TIC donated and

helped assemble the first two Mega Bins to the school in

December 2011.

HEALTHCARE

AHRA Putting Patients First Grant Program

Successful healthcare begins with proper diagnostics,

and TAMS demonstrates its commitment to better pa-

tient care for children and adults through its Putting

Patients First grant program, which emphasizes safety

in diagnostic imaging.

Working in partnership with the Association for Medical

Imaging Management (AHRA), the TAMS-supported

grants are awarded to facilities that implement programs

to improve patient care and best practices for diagnos-

tic imaging in the areas of CT, MR, ultrasound and x-ray.

Six grants of up to $7,500 each are awarded to hospitals

and imaging centers, with an additional grant of up to

$20,000 awarded to an integrated delivery network (IDN).

ACHE Fund for Innovation In Healthcare Leadership

Because today’s healthcare community faces many ex-

traordinary challenges, TAMS supports the development

of our future healthcare leaders. TAMS is a sponsor of the

American College of Healthcare Executives’ (ACHE’s)

Fund for Innovation in Healthcare Leadership, promot-

ing diversity and inclusion in healthcare leadership, the

exploration of complex ethical issues and innovations in

healthcare management. The fund provides mid-level

executives with leadership skills that help them address

healthcare’s complex issues.

EDUCATION

Toshiba/NSTA ExploraVision

In 2012, Toshiba/NSTA ExploraVision STEM competition

celebrated its 20th anniversary of inspiring students to

seek careers in science and technology by envisioning

the technologies of the future. ExploraVision lets stu-

dents engage in hands-on learning, problem-solving,

critical thinking and collaboration. The competition is

Toshiba’s core North American CSR initiative for STEM

education and the world’s largest K-12 science and

technology competition in partnership with the National

Science Teachers Association (NSTA).

One grade-school team created “COOL pads” to help

keep athletes cool and maintain safe body temperatures

on hot game days, just one of the ExploraVision winners

that were exhibited at the White House Science Fair and

admired by President Barack Obama. Over the past 20

years, more than 330,000 students have participated in

the Toshiba/NSTA ExploraVision program. Each year, the

program awards Toshiba products and up to $240,000

in savings bonds (at maturity)—with more than $4.4

million awarded since the program’s inception. In 2012,

TAF grant recipient at High School

of Environmental Studies in New York

TIC receiving Houston Mayor’s Award

TAEC’s beach clean up at Catalina Island, California


18

Toshiba received a CSR PR Award honorable mention

for its 20-year partnership with NSTA.

Toshiba America Foundation

The Toshiba America Foundation (TAF) provides fund-

ing for innovative, hands-on STEM projects designed

by teachers to improve instruction in K-12 classrooms

throughout the U.S. The foundation strongly encourages

projects planned and led by individual teachers or teams

of teachers for their own classrooms. One purpose of the

grants is to encourage more students to pursue careers

in math and science. Since its inception in 1990, TAF has

awarded approximately $11 million to deserving teachers.

TAF Grant Recipient: W.J. Keenan High School,

Columbia, South Carolina

The Genes and Genealogy Project challenges biology and

biotechnical engineering students to extract and analyze

sequences of their own mitochondrial DNA to determine

their maternal origins. The project is designed to increase

student involvement and success by providing a clearer

understanding of how modern biotechnology can be ap-

plied to solve pertinent questions of human anthropology.

TAF Grand Recipient: High School of Environ-

mental Studies, New York, New York

A TAF grant to New York City’s High School of Environ-

mental Studies (HSES) supports the expansion of their

molecular research laboratory where students conduct

research using new techniques for DNA barcoding that

address issues of biodiversity. Students have designed

projects that look at the biodiversity of beetles, moss

and insects.

TAF Grand Recipient: Trinity Episcopal School,

Charlotte, North Carolina

Toshiba established a relationship with the Trinity Episcopal

School following TAF funding to further encourage

STEM education. During National Engineering Week in

February 2013, Dale Paul, Senior Electrical Engineer at

Toshiba America Nuclear Energy (TANE), visited the

school and spoke with more than 200 STEM students

about his work, various career options and the excite-

ment of working in the field of engineering.

CORPORATE SOCIAL RESPONSIBILITY

Toshiba takes a strong stance on human rights, protecting

workers’ rights and employing fair operating practices.

Human Rights and Fair Labor Practices

Toshiba has adopted strict standards to guide our

actions so that we can operate under the principles of

fairness, integrity and transparency and contribute to

the formation of a sustainable society.

Toshiba is a member of the United Nations Global Compact

and has pledged to adhere to universal principles cover-

ing human rights, labor and the environment. The Global

Compact is a voluntary corporate citizenship initiative

that encourages companies to comply with internationally

recognized principles concerning human rights, labor,

the environment and anti-corruption as a testament to

good CSR.

In addition, we developed the “Toshiba Group Standards

of Conduct,” our personal pledge to adhere to all

relevant laws and regulations, respect fundamental

human rights and prohibit discriminatory treatment,

child labor and forced labor. We pledge to respect

diverse values, individuality and individual privacy and

promise to forbid discriminatory behaviors based on

race, religion, gender, nationality, physical disability,

age or sexual orientation. Finally, we pledge to prohib-

it physical abuse, sexual harassment, abuse of power

‘‘I credit ExploraVision for my choosing a healthcare career and forever being fascinated with science. Programs like ExploraVision provide critical opportunities for our future leaders to creatively use what they have learned to solve real-world issues by thinking around obstacles, by leveraging the power of a team and by confronting open-ended problems without simple answers.” —Dr. Betsy Bush, 1993 ExploraVision winner


19

and any other actions that disregard the dignity and

individuality of others.

Fair Operating Practices

Toshiba has implemented policies to ensure that our

supply chain partners around the world share our com-

mitment to these standards. In our supplier code of

conduct, “Supplier Expectations,” we make our human

rights policy clear, including the right to associate freely

and the right to collective bargaining. We verify our

suppliers’ compliance through CSR surveys.

Toshiba Group Conflict Mineral Policy

Toshiba Group’s Conflict Mineral Policy, established in

2011, prohibits the use of cassiterite (tin ore), wolframite

(tungsten ore), coltan (tantalum ore) and gold or their

derivatives, whose extraction or trade supports conflict

in the Democratic Republic of Congo (DRC) or adjoining

countries, and/or that contributes to inhumane treat-

ment including human trafficking, slavery, forced labor,

child labor, torture and war crimes in the region.

As part of this effort, in 2011 and 2012 alone, we surveyed

over 10,000 suppliers regarding their understanding of

the conflict minerals issue and what initiatives they had

in place to prevent trading in these minerals.

Toshiba also participates in the Public-Private Alliance

for Responsible Minerals Trade (PPA), a project advo-

cated by the U.S. Government, with the goal of elimi-

nating funding sources for armed groups and providing

economic support to the DRC and adjoining countries.

In February 2012, we exchanged opinions with a U.S.

NGO (Enough Project) and A SEED JAPAN, which work

to avoid the use of these minerals.

From 2013 on, Toshiba Group continues surveying sup-

pliers about the use of conflict minerals and the smelter

verification using the EICC-GeSI* reporting templates.

For more information about Toshiba Group’s Conflict

Minerals Initiatives, visit http://www.toshiba.co.jpcsr/en/

human_rights/pdf/Toshiba_Group_Conflict_Minerals_

Initiatives.pdf

*Global e-Sustainability Initiative

Employee Education

Toshiba employees receive regular opportunities to

increase their knowledge and grow professionally, and

many take 20 to 40 hours of training per year. Our

variety of educational classes and seminars are designed

to further develop employee knowledge in the areas

of customer service, sales and marketing, professional

development, management skills and cultural and envi-

ronmental awareness.

Teaching CSR is another important element of Toshiba’s

employee education program. Whether an executive

officer or a new recruit, each of our employees has ac-

cess to year-round education via e-learning on CSR-

related topics such as human rights and environmental

issues. For example, in each year since 1992, employees

at Toshiba North America companies have been offered

ethics and legal compliance seminars in a live, interac-

tive format that includes anti-corruption training. More

than 1,000 employees have participated. Other develop-

ment programs include:

• Toshiba Americas Anti-Bribery and Foreign

Corrupt Practices Act training

• Toshiba Innovation training

• Toshiba America Information Systems, Inc.

(TAIS) University

Employee Occupational Health and Safety

Toshiba Group’s corporate philosophy is “Committed

to People, Committed to the Future.” By keeping our

operations and facilities clean and safe, we protect our

most important resource, the employees that make

Toshiba successful. Our workers’ health and safety are

our highest priority, and we go beyond legal require-

ments to maintain outstanding workplace environments.

Toshiba Americas’ own standards for occupational health

and safety are designed to mitigate risk, eradicate work-

related accidents and exposure to disease and promote

good physical and mental health. As our partners in

business, our suppliers and subcontractors are expected

to be diligent about occupational health and safety as

well. We support their efforts to ensure that no one

involved in Toshiba’s business is exposed to unhealthy

work conditions.


20

GRI INDEX

Profile Disclosure Description Reported Cross Reference/Direct Answer

GRI APPLICATION LEVEL C: PROFILE DISCLOSURES

1.1 Statement from the most senior decision-maker of the organization. Fully TA pgs. 4, 5; CSR pgs. 4,5; TCP pg. 3

2.1 Name of the organization.

2.2 Primary brands, products and/or services.

2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries and joint ventures.

2.4 Location of organization’s headquarters.

2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.

2.6 Nature of ownership and legal form.

2.7 Markets served (including geographic breakdown, sectors served, and types of customers/ beneficiaries).

2.8 Scale of the reporting organization.

2.9 Significant changes during the reporting period regarding size structure or ownership.

2.10 Awards received in the reporting period.

Fully

Fully

Fully

Fully

Fully

Fully

Fully

Fully

Fully

Fully

TA pg. 1

TA pgs. 2, 3; CSR pgs. 22, 26; TCP pgs. 7-16

TA pg. 1; CSR pg. 22; TCP pgs. 7-15, 21, 22

TA pgs. 1, 2; CSR pgs. 21, 22; TCP pg. 5

TA back cover; CSR pg. 21; TCP pg. 5

TA pg. 2; CSR pg. 21, 22; TCP pgs. 5, 6

TA pgs. 4, 5, 6, 7, 10, 11; TCP pgs. 7-16

TA pgs. 16, 17; CSR pgs. 187-191

CSR pg. 21; TCP pg. 5

3.1 Reporting period (e.g., fiscal/calendar year) for information provided.

3.2 Date of most recent previous report (if any).

3.3 Reporting cycle (annual, biennial, etc.)

3.4 Contact point for questions regarding the report or its contents.

3.5 Process for defining report content.

3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance.

3.7 State any specific limitations on the scope or boundary of the report (see completeness principle for explanation of scope).

3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations.

3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/acquisitions, change of base years/periods, nature of business, measurement methods).

3.11 Significant changes from previous reporting periods in the scope, boundary or measurement methods applied in the report.

3.12 Table identifying the location of the Standard Disclosures in the report.

Fully

Fully

Fully

Fully

Fully

Fully

Fully

Yes

Fully

Fully

Fully

TA pg. 1

FY2011 (April 1, 2011 - March 31, 2012)

TA pg. 1

TA back cover

TA pg. 1

TA pg. 1

TA pg. 1

TA pg. 1; TCP pgs. 7-16

TA pgs. 14, 15 boundary adjustments to past envi-ronmental data. Adjustment to Water Withdrawn by Source FY 2011: “Other Sources” 0m3 withdrawn

Including Brazil and benchmarking for environmental historical data. Incorporated extended corp. overview

TA pgs. 20, 21

4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight.

Fully TCP pg. 24; CSR pg. 90

2. ORGANIZATIONAL PROFILE

1. STRATEGIES AND ANALYSIS

3. REPORT PARAMETERS

4. GOVERNANCE COMMITMENT AND ENGAGEMENT


21

Profile Disclosure Description Reported Cross Reference/Direct Answer

INDEXTA: Toshiba Americas Sustainability Report 2013CSR: Toshiba Group CSR Report 2013TCP: Toshiba Corporation Corporate Profile 2013TSC: Toshiba Corporation Social Contributions Report 2012

4.2 Indicate whether the Chair of the highest governance body is also an executive officer.

4.3 For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members.

4.4 Mechanisms for shareholders and employees to provide recommedations or direction to the highest governance body.

4.14 List of stakeholder groups engaged by the organization.

4.15 Basis for identification and selection of stakeholders with whom to engage.

Fully

Fully

Fully

Fully

Fully



TA back cover; CSR backcover, pgs. 61, 99

When preparing this report CSR management and environmental management followed the process recommended by GRI.

CSR pg. 19, 20

EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.

Fully TA pgs. 2, 16; TCP pgs. 5, 6; CSR pgs. 21,56,65,154; TSC pg. 3

LA8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.

LA10 Average hours of training per year per employee by employee category.

Fully

Fully

TA pg. 19

TA pg. 19

SO3 Percentage of employees trained in organization’s anti-corruption policies and procedures.

Fully TA pg. 19

PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.

Fully TA pgs. 4, 14Labeling on consumer products include Energy Star and EPEAT.®

HR5 Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights.

Fully TA pgs. 7, 18; http://www.toshiba.co.jp/csr/en/policy/organization.htm#global

HR6 Operations and significant suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor.

Fully TA pgs. 7, 18; http://www.toshiba.co.jp/csr/en/policy/organization.htm#global

HR7 Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor.

Fully TA pgs. 7, 18;http://www.toshiba.co.jp/csr/en/policy/organi-zation.htm#global

The G3 Content Index within this report lists performance indicators that have been fully reported. A complete listing of all GRI indicators can be found online: www.toshiba.com/csr/gri-index.jsp

EN3 Direct energy consumption by primary energy source.

EN4 Indirect energy consumption by primary source.

EN8 Total water withdrawal by source.

EN16 Total direct and indirect greenhouse gas emissions by weight.

Fully

Fully

Fully

TA pg. 15; http://www.toshiba.co.jp/env/en/company/region.htm



TA pg. 15;http://www.toshiba.co.jp/env/en/company/region.htm Toshiba businesses in The Americas report on direct and indirect energy consumption. This data is converted to CO

2

emissions by weight.

Fully

EN22 Total weight of waste by type and disposal method. Fully TA pg. 15

PERFORMANCE INDICATORS: ECONOMIC

SOCIAL: LABOR PRACTICES AND DECENT WORK

ENVIRONMENTAL

SOCIAL: PRODUCT RESPONSIBILITY

SOCIAL: HUMAN RIGHTS

Committed to People, Committed to the Future.A MERICAS SUSTAINABIL ITY REPORT 2013

Toshiba America, Inc.1251 Avenue of the Americas, Suite 4110New York, NY 10020

CONTACTS

[email protected](for inquiries related to Toshiba Americas)

www.toshiba.co.jp/csr/en/contact/ (for general CSR inquiries related to Toshiba Group)

This Sustainability/CSR/Environmental Report is available on Toshiba websites:Toshiba Americas: www.toshiba.com/csr/social.jspToshiba Worldwide: www.toshiba.co.jp/csr/enToshiba Environmental: www.toshiba.co.jp/env/en

Production and printing of the Toshiba Americas Sustainability Report 2013 reflects the following considerations:

PAPER

Use of FSC-certified Paper The paper used in this report is certified by Forest Stewardship Council (FSC) and is made from wood from FSC-certified forests.

PRINTING

Non-VOC Ink This report uses 100% vegetable ink containing no volatile organic compounds (VOCs).

Documents

Committed to People, Committed to the Future. · 2013-10-03 · TOSHIBA l AMERICAS SUSTAINABILITY REPORT 2013 Contents 1 About This Report 2 Corporate Overview 4 Executive Message