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Commercial ModelsMutuals Programme
Presentation to East Midlands CouncilsWednesday 10th July
William BurgonPolicy and Commercial Advisor, Cabinet Office
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Commercial ModelsMutuals Policy
The Coalition Programme for Government made a clear commitment to new forms of organisations delivering public services
Commercial Models - Mutuals Programme
“We will support the creation and expansion of mutuals, co-operatives, charities and social
enterprises, and enable these groups to have much greater involvement in the running of
public services”
3
Commercial ModelsMutuals Definition
Although the sector has varying definitions, a public service mutual has three key characteristics
Commercial Models - Mutuals Programme
4
Commercial ModelsMutuals Numbers
The number of public service mutuals is growing rapidly, with many more in development
Commercial Models - Mutuals Programme Probation
9 70 120
Q4 2010 Q2 2013 Projected
5
Commercial ModelsMutuals Sectors
Mutuals are operating in a range of sectors, delivering services from the front line to the back office
Commercial Models - Mutuals Programme Probation
Adu
lt Le
arni
ng
Community Learning
Libr
arie
s
Health
Social Care
Soc
ial W
ork
Fire
& R
escu
e
Education
Children & Youth
Leisure
Hou
sing
Community Safety
Environment
Sch
ool S
uppo
rt
6
Commercial ModelsMutual Sectors
Commercial Models - Mutuals Programme
The growth in scope has been explosive, and developing projects will further broaden the services offered by mutuals
Developing
Adult & Community Learning Services Children & Youth ServicesCommunity safety & Criminal Justice Culture & LibrariesEducation EnvironmentFire and Rescue Authorities HealthHousing Integrated Health and Social CareLeisure Social CareSocial Work TBC
Live Q4 2010 Live Q2 2013 Developing
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Commercial ModelsMutuals Benefits
Mutuals deliver a number of benefits which improve outcomes for staff, for commissioners, and for citizens
Commercial Models - Mutuals Programme
Service improvements
Savings and efficiencies
High growth and additional
contracts
Lower absenteeism
Reduced staff turnover
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Commercial ModelsWhat We Do
Commercial Models - Mutuals Programme
Our work is designed to inform, guide, and support public sector staff and parent bodies along their journey to mutualise services
Campaigns
Commissioner
Support
Stakeholder
Engagement
Mutuals Support
Programme
Mutuals Information Service
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Commercial ModelsMutuals Support Programme
Commercial Models - Mutuals Programme
The Mutuals Support Programme provides a comprehensive package to help at every stage in the journey
Exploration Planning Development
Website & Hotline‘One to Many’
Training‘One to One’
Funding
Ambassadors & Mentors
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Commercial ModelsMutuals in Action
Commercial Models - Mutuals Programme
A number of mutuals have already recorded impressive results, and the evidence base continues to grow
CECS SEQOLSocial
adVentures3BM
8% savings last year
£3m new business in last 12 months
Staff innovation resulted in iPad deployment
First mutual joint-venture in wider public sector
Combines public service ethos and private sector expertise
4% increase in nurse visits per month
12% savings in first year
Building network with local VCSE providers
262% growth winning RBS SE100 award
Expansion into new and diverse service areas
20% fall in absenteeism cost
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Commercial ModelsMutuals in Action
Commercial Models - Mutuals Programme
These independent businesses are delivering significant improvements in productivity, driving down staff absenteeism
Productivity
• City Health Care Partnership CIC has delivered 4% efficiency savings, worth £600,000 a year.• Central Surrey Health made 41% productivity gains on the Stroke Ward at Epsom General
Hospital, so patients get 76 more treatment slots per week.• Anglian Community Enterprise achieved 4.5% efficiency savings in 2011/2012 worth £1.4
million.
Staff Absenteeism
• At Care Plus Group - average sickness pre spin-out was 22.3 days per year. It has now fallen to 10.6 days per year.
• At Social adVentures, the cost of staff on sick leave before spinning out was £25,000. It is now only £2,000.
• At Central Essex Community Services, days lost to sickness absence per FTE decreased by approximately two days per employee per year.
Staff from Central Essex Community Services (left) and Central Surrey Health (below) at work
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Commercial ModelsMutuals in Action
Commercial Models - Mutuals Programme
They are also growing rapidly, both in terms of staff size and turnover, whilst delivering significant improvements in user outcomes
Growth
• Social adVentures won the RBS SE100 Index Growth Champion award as its annual turnover increased 262%.
• City Health Care Partnership CIC has expanded from 1,200 to 1,400 staff.• Project Salus has increased its turnover and staff 30% since spinning out.
Outcomes
• NAViGO’s 2011 staff survey saw 79% of staff recording patient care as their Trust’s top priority, against a national average of 66%.
• 75% of SEQOL’s re-enablement patients do not require long-term term care.• After Circle’s mutualisation of Hinchingbrooke, cancer targets which were last met
in summer 2010 have been met five months running.
City Health Care Partnership CIC staff at work
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Commercial ModelsMutual JVs
Commercial Models - Mutuals Programme
Mutual joint-ventures present another take on the model, and are already successfully delivering core services in a number of sectors
• 3BM is the first mutual joint venture to spin out of local Government.
• They have entered into a partnership with Prospects, the education employment company, bringing benefits to both sides.
• By combining the public service experience and ethos of 3BM’s staff with Prospects’ capital and business expertise, 3BM is leveraging the best of the public and private sectors.
• This means both parties can access skills and resources they would otherwise lack, enabling 3BM to provide a suite of high quality services to schools, including financial management, IT, and building development
• In spinning out, the local councils will see £1million in savings over the next four years.
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Commercial ModelsFind Out More
Commercial Models - Mutuals Programme
Click through to the Mutuals Information Service, call the hotline, and follow us on Twitter
Online
mutuals.cabinetoffice.gov.uk
Hotline
0845 5390 543
@mutualsgovuk
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Commercial ModelsQ&A
Commercial Models - Mutuals Programme
Q&A