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Comments and Ratings
Sandy Mudie Joinery Unit 4 Nasmyth Square, Livingston,
West Lothian, EH54 5GG 01506 795319
NUMBER OF FEEDBACK FORMS RECEIVED: 53 AVERAGE SATISFACTION SCORE (OUT OF 10): 9.9 Feedback forms are completed by previous customers, rating their experience of dealing with Sandy Mudie Joinery. The following table shows average customer satisfaction scores out of 10:
Customer Satisfaction Average out of 10 (10 being best)
Value for Money How reasonable were the charges for the work undertaken?
9.8
Quality of Work How satisfied were you with the quality of the job on completion?
9.9
Service How professional, courteous and considerate was the trader?
10
Tidiness Did the trader leave your property in a clean and tidy condition?
10
The following questions were also asked:
Did the Trader... Yes No N/A Explain all the costs? (including labour, VAT, call out charge, etc)
98%
2%
0%
Give an estimate or quotation at the start of the job?
100%
0%
0%
Keep you informed of any changes? (including costs, timeframe,etc)
98%
0%
2%
Give you a receipt or invoice at the end of the job?
100%
0%
0%
Question Yes
Would you recommend this trader to a friend? 100%
CUSTOMER COMMENTS
ONLINE FEEDBACK PROVIDED
Date received: 12
th March 2018
Total cost of work: £6840 Description of work: 9 windows, 1 door with screen and 1 door. Comments: I am extremely satisfied with eveyrhting regarding this job. Sandy and his team are extremely efficient and professional workers. The product and finish is excellent and all at an extremely competitive price! I’ve already arranged for him to do further work…I would thoroughly recommend him if you are considering work of this nature to be done.
Value for money
Quality of work
Service
Tidiness
10
10
10
10
Date received: 7
th February 2018
Total cost of work: Not provided. Description of work: Fitting 10 windows, French doors, front door, back door. Comments: Absolutely over the moon with the price, quality and overall workmanship. Would highly recommend without hesitation.
Value for money
Quality of work
Service
Tidiness
10
10
10
10
ONLINE FEEDBACK PROVIDED
Date received: 1
st February 2018
Total cost of work: £3408 Description of work: To supply and fit: hall/vestibule door & screen, lounge door & screen - both shaker doors with obscure glass. 2 x kitchen doors (same door styles) and 7 x shaker solid internal doors. All white primed solid core with chrome Argo Lever on Square Rose handles with matching hinges and latches. All hinges in new positions and old doors removed. Comments: The above work was carried out over 2 days and we found Sandy to be very hard working, reliable and would not hesitate to recommend him to others. All in all, 5* workmanship and 5* service. We will have no hesitation in requesting Sandy to carry out any future joinery work we require.
Value for money
Quality of work
Service
Tidiness
10
10
10
10
ONLINE FEEDBACK PROVIDED
Date received: 1
st February 2018
Total cost of work: £2090 Description of work: To Supply and install 1 Anthracite Gray/White Composite door & Double Sidescreen. Garda D4 with Stipployte Glass - VEKA A rated product / Severe Weather Rated Handles / Hinges / Letterbox Plate in Graphite Internal: White PVCu trim, 10 year Guarantee – DGCOS. Removal of all associated waste Comments: We found Sandy delivered an excellent service with a high standard and reasonable price. He discussed and advised us on the types of front doors available. He arrived promptly as arranged, only stopping for a very short lunch-break and we are delighted with the quality of workmanship. We are thrilled with our new front door.
Value for money
Quality of work
Service
Tidiness
10
10
10
10
ONLINE FEEDBACK PROVIDED
Date received: 17
th January 2018
Total cost of work: £6186 Description of work: Supply and fit 7 white insulated PVCu windows. Supply and install white insulated PVCu doors front (anthracite) and back door (white). All products Veka A rated / severe weather rated with secure internally beaded secure multi locking system, Thermal K glass. 28mm double glazing with warm edge spacer bar – argon gas filled. Brushed chrome handles etc. Full internal MDF finish. 10 year insurance backed guarantee (DGCOS). Removal of all waste. Comments: Professional, arrived on time, discussed preferences. Quote prompt, reasonably priced, delivered good job. Took advice re white MDF, more stable & modern, lovely finish. Work is solid, can tell he’s rightly proud of what he does. Carried out the work in good time with his colleague Mark and father – all three were lovely, hardworking and considerate. It’s great to know there’s quality joiner for future work. Highly recommend. Less noise, we are enjoying the lovely heat in the house.
Value for money
Quality of work
Service
Tidiness
10
10
10
10
ONLINE FEEDBACK PROVIDED
Date received: 21
st December 2017
Total cost of work: £2195 Description of work: Supply and fit front door & panel, moved handrail. Supply and fit back door. Comments: Sandy was quick to respond to initial inquiry. Quote was with us in 2 days. Excellent workmanship and would have no hesitation to recommend him to friends etc. He takes pride in his work and is an excellent tradesman.
Value for money
Quality of work
Service
Tidiness
9
10
10
10
ONLINE FEEDBACK PROVIDED
Date received: 11
th December 2017
Total cost of work: £40 Description of work: Remove external door and strip down to fit frame. Comments: Very happy with the work. Would recommend Sandy to friends & family.
Value for money
Quality of work
Service
Tidiness
10
10
10
10
ONLINE FEEDBACK PROVIDED
Date received: 3
rd August 2017
Total cost of work: £550 Description of work: New white wooden cupboard doors in the bedroom (2 sets of double doors). New handles and hinges. Plane down two interior doors. Comments: Fantastic service! Quick response to initial request for quotation, followed up quickly with a detailed estimate. Work scheduled quickly. Checked in 2 days in advance to confirm start time. Work carried out to a high standard, quickly and all mess tidied. Staff were very friendly and polite.
Value for money
Quality of work
Service
Tidiness
9
10
10
10
ONLINE FEEDBACK PROVIDED
Date received: 1
st August 2017
Total cost of work: £1155 Description of work: Patio door installation. Comments: Sandy & Matt installed a patio door for us. They’re efficient, polite and respectful. They also recently expertly fitted new windows for us. They leave no mess and even vacuum the carpet afterwards! They take pride in their work and it shows. We are delighted with our new windows and patio door, and have no hesitation in recommending Sandy Mudie Joinery to anyone, as he is a trader you can definitely trust. You will get an excellent quality job done, at a fair and reasonable cost!
Value for money
Quality of work
Service
Tidiness
10
10
10
10
ONLINE FEEDBACK PROVIDED
Date received: 10
th May 2017
Total cost of work: £2150 Description of work: Replace 4 upstairs windows. Comments: From start to finish job was undertaken professionally. Coverings on all flooring from front door up the stairs and in each room. Care taken in all rooms but especially in bathroom which is tiled. Both Mr Mudie and his colleague just started the job and worked efficiently until job was complete. Very pleased with result.
Value for money
Quality of work
Service
Tidiness
9
9
10
10
ONLINE FEEDBACK PROVIDED
Date received: 2
nd May 2017
Total cost of work: £3450 Description of work: Supply and install 2 PVC doors and supply and fit 4 PVC windows. Comments: Excellent job from start to finish no problems very pleased with the work done. Would definitely recommend you and your team. Thank you.
Value for money
Quality of work
Service
Tidiness
10
10
10
10
Date received: 28
th March 2017
Total cost of work: £540 Description of work: Fit mirror wardrobe doors. Comments: Very courteous and friendly, dust sheets put up stairs, room left clean and tidy.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 28
th March 2017
Total cost of work: £1310 Description of work: New fitted wardrobes knocked through from existing wardrobes. Comments: Sandy gave a competitive quote for the work. Explained how it would be done and timescale. Exactly what we wanted. Fantastic workmanship finished to high standard. Left job clean and tidy. Excellent work!
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 28
th March 2017
Total cost of work: £9270 Description of work: New fitted kitchen and built in microwave and flooring (laminate). Under lights and glass double doors in between livingroom and kitchen. Comments: Sandy gave a competitive quote and explain everything before starting. He used great quality products and finished on time to a high standard. A few tweaks by us but nothing too much trouble. Always left everything clean and tidy. Delighted with finished job.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 28
th March 2017
Total cost of work: £5490 Description of work: Replacement windows and French doors. Comments: Sandy gave us a very competitive quote so we decided to go with him. So glad we did, he did a fantastic job for a competitive price and to a very high standard of finish. Clean and tidy job done to price and time scale quoted. Excellent service!!
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
ONLINE FEEDBACK PROVIDED
Date received: 23
rd March 2017
Total cost of work: Not provided. Description of work: Build a new bespoke housing for our electric meter. Install shelves in our kitchen. Comments: Prompt and professional service. Will definitely use again and can highly recommend to others.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
ONLINE FEEDBACK PROVIDED
Date received: 5
th February 2017
Total cost of work: £600 Description of work: New sliding mirrored wardrobe doors supply and fit. Comments: A pleasure to deal with from start to finish. Ticked every box. Such a tidy and fast excellent job. Would recommend 100%.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
ONLINE FEEDBACK PROVIDED
Date received: 27
th January 2017
Total cost of work: Not provided. Description of work: Work undertaken below has been over a few years. New Kitchen. New Double glazed front & back doors. New internal doors. New bespoke wardrobes Comments: We have used SMJ over a number of years now and we cannot fault anything with the professional service he provides. The various jobs we have asked him to do for us have all gone without a hitch. He does seem to go the extra mile to get things right. Very hard working and conscientious are traits which we know we get when Sandy is doing work for us. We would certainly recommend him to anyone.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 19
th December 2016
Total cost of work: £1900 Description of work: Raise loft floor to clear insulation then floor loft and install new loft hatch & ladder. New shelves & coat hooks in cupboards. Comments: Excellent job. Arrived on time. Very tidy. Explains job. Job completed early. Highly recommended.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
ONLINE FEEDBACK PROVIDED
Date received: 14
th November 2016
Total cost of work: £2999 Description of work: Replaced all windows with new double glazed sash windows with vertical astragal bars. Comments: I got a couple of quotes for the work, both of a similar price. Although Sandy’s was slightly more expensive I chose him as he made a point of visiting to take measurements for the initial estimate (I had to supply measurement details by email for the other one). Sandy provided an excellent service and his work was of a high standard. He was punctual and a pleasure to deal with. I would have no hesitation in using him again and will definitely recommend him to friends.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 2
nd November 2016
Total cost of work: £20 Description of work: Cut existing worktops and alter carcass to allow new cooker to be installed. Comments: Extremely pleased with the job that has been done, very pleasant guy.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 6
th October 2016
Total cost of work: £345 Description of work: New skirting boards in livingroom and hall. Comments: Excellent job and communication.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 21
st June 2016
Total cost of work: Not provided. Description of work: New double glazing. 12 windows, 2 doors, 1 set of French doors and 12 new internal doors. Comments: Great professional service, delighted with quality of work. Excellent communication from start to finish. Would definitely use Sandy again. Very fair price. Very happy customer.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 6
th June 2016
Total cost of work: £5750 Description of work: New double glazing to my home, 8 windows and 2 doors. Comments: This is my second project from SMJ. After receiving several quotes, SMJ came in with the cheapest quote but still offering very high quality ‘A’ rated windows. Again, I cannot fault the workmanship and attention to detail this company has given me. I would highly recommend them for anyone requiring this kind of work.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 6
th June 2016
Total cost of work: £6800 Description of work: To supply and fit new kitchen, new flooring and ceiling including appliances. Comments: I got several quotes for a new fitted kitchen. SMJ came recommended from a friend and I found them to be very professional from start to finish. They respected my property by laying lots of dust sheets and they kept me informed daily of the next step of the process. I found Sandy very easy to deal with and have already recommended him to my friends.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 6
th June 2016
Total cost of work: Not provided. Description of work: Replace 8 x double glazed units. Replace rotten glazed beads. Replace 1 x rotten window sill. Comments: Lovely job.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
9
10
10
10
Date received: 16
th May 2016
Total cost of work: £3100 Description of work: 5 double glazed units – supplied and fitted. Comments: Excellent service from start to finish – excellent quality of goods and service. Delighted.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 9
th May 2016
Total cost of work: £4500 Description of work: Replacement of 7 windows. Comments: Absolutely delighted with the job. Sandy is very professional and everything has been done to a very high standard, even cleaning up afterwards. Would recommend without hesitation.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 9
th May 2016
Total cost of work: £6395 Description of work: Replace 6 windows and 2 doors. Comments: Courteous, prompt and very professional. I would have no hesitation to recommend Sandy to all my friends.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 26
th November 2015
Total cost of work: £3369 (incl VAT) Description of work: Kitchen doors and drawer fronts. Handles. Drawer boxes. Exposed brick walls in porch clad with plasterboard. Comments: I am extremely pleased with the work I had done by Mr Mudie and I would certainly use him again. His workmanship is excellent. I would have no hesitation whatsoever in recommending him to family and friends.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 10
th November 2015
Total cost of work: Not provided. Description of work: Various jobs within my house. Comments: Would recommend Sandy to carry out many areas of work with much confidence.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 3
rd November 2015
Total cost of work: £4000 Description of work: Design and build interior of two large fitted wardrobes and replace twelve internal doors. Comments: Completed ahead of schedule and all work professionally finished to a very high standard. More than happy with the quality of workmanship and with the manner in which the work was progressed. Would absolutely use again!
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 3
rd November 2015
Total cost of work: Not provided. Description of work: Fitted new kitchen and laundry room. Comments: Could not have chosen anyone else. We had 4 quotes! Absolutely delighted.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 3
rd November 2015
Total cost of work: £16,500 Description of work: New replacement kitchen – units/worktops. Comments: A very professional job. We are extremely happy with all aspects of the work done. Sandy was very obliging and consultative in his approach which gave us great reassurance.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
9
10
10
10
Date received: 25
th June 2015
Total cost of work: £6300 Description of work: Removed old kitchen units and installed new kitchen. Comments: Excellent workmanship. Punctual and extremely tidy.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 25
th June 2015
Total cost of work: £5700 Description of work: Replaced windows and doors. Comments: Excellent workmanship. Punctual and extremely tidy.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 9
th June 2015
Total cost of work: £9,200 Description of work: New windows. New French doors. New front door. Refaced kitchen, New sink, oven, hob and fridge freezer included. Comments: From the initial quotations to the completed job everything was completed as promised. Really pleased with the quality of workmanship and materials for the entire job.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 9
th June 2015
Total cost of work: £10,000 (approx.) Description of work: Install new kitchen, dispose of old kitchen (includes utility room and removing a large cupboard). Flooring/tiling/electrics/plumbing etc. Install appliances, install radiator etc. Comments: Very flexible and easy to work with. Trusted. Sandy worked with us on the design and was very helpful in ensuring it could all work. Very high quality tradesman – takes pride in his work; would recommend and use again.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 19
th May 2015
Total cost of work: £4030 Description of work: Replace 2 front bay windows, back door and window. Comments: Work completed as described to a high standard. Would recommend without question.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 27
th January 2015
Total cost of work: Approx. £12,000 Description of work: Removed existing kitchen units, worktops etc. Removed wall between kitchen & dining room. Installed new kitchen, appliances & flooring. Comments: I would highly recommend Sandy. We were given clear timescales for work & everything went without a hitch. He is extremely professional in his approach and customer service & high quality of work are clearly priorities to him.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 22
nd January 2015
Total cost of work: £2790 Description of work: Replaced all windows in my property. Comments: Excellent job. Highly recommended.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 23
rd December 2014
Total cost of work: £6200 Description of work: Removal of old kitchen, unit and tiles. Replaced with fully fitted new kitchen, tiles and flooring. Installation of appliances. New lights under units and an outside tap. Comments: Sandy was very professional from the first meeting. Always arrived on time and completed all work on estimated timescale. Would highly recommend SMJ to anyone considering him for any work.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 10
th December 2014
Total cost of work: £1505 Description of work: Hall and family room skirtings and facings replaced. 5 doors replaced and 2 standards replaced. Comments: The work was completed on time to a very high standard and there was no mess left. From the minute we were given the quote to completion of work, Sandy kept us updated on what was happening. His customer service was fantastic and something many tradesmen could learn from.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
9
10
10
Date received: 24
th November 2014
Total cost of work: £8014 Description of work: Full kitchen refit/refurbishment. Dismantle and remove old kitchen units and worktops, old sink taps, old gas cooker, old laminate floor etc. Replace with new kitchen units and doors, splash backs, new worktops, new electric oven and gas hob and extractor. LED lights, electric sockets, new vinyl flooring, box in existing water tank, arrange for new consumer unit in hall, new sink and taps. Oversee all associated gas and electrical work. Comments: The end result is superb, even better than I could have wished for. The quality of the work is first class. The job was carried out professionally, methodically and tidily. Loads of dust sheets put down to protect adjacent floors etc. Excellent communication, punctual and approachable. All in all, a truly professional job.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 23
rd December 2013
Total cost of work: £4285 Description of work: Replaced 6 windows, 2 external doors and 2 interior doors. Comments: The workmanship was outstanding from start to finish. This was a big job and the quality, workmanship and finishing on all doors and windows was superb. Our house has been transformed for the better in a very short period of time. Competitive prices too. Would not hesitate to recommend.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
9
10
10
10
Date received: 20
th December 2013
Total cost of work: £8390 Description of work: Refitting of kitchen; alteration to one wall – moving out to accommodate double oven and larder unit; reflooring. Comments: Sandy did an excellent job in the agreed timescale. There was a slight increase in the original quotation as I wanted a slightly more expensive flooring and more eco-friendly lighting. I would definitely recommend him.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
9
10
10
Date received: 19
th December 2013
Total cost of work: £7K+ Description of work: Replacement made to measure kitchen. Comments: We are delighted with our new kitchen. Sandy managed the project very professionally from start to finish. This is the second major work SMJ have undertaken for us and we are happy to recommend SMJ to all.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
9
10
10
10
Date received: 12
th December 2013
Total cost of work: £1495 Description of work: To supply and fit a patio door. Dispose associated waste. Comments: Will use joiner again for replacement windows.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
9
10
10
10
Date received: 12
th December 2013
Total cost of work: £5,082 Description of work: Installation of double glazed windows and two doors (external). Comments: We had quotes from other firms to fit the double glazing and Mr Mudie’s, whilst the lowest, had a high specification. His work was also recommended by a friend. I have handed out his cards to several friends and the windows and doors were complimented by my neighbours also.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 9
th December 2013
Total cost of work: £10,000 Description of work: Fitted kitchen. Old kitchen and appliances removed, new kitchen and appliances fitted. Comments: Actually finished ½ day sooner than predicted. Polite and friendly; clean and tidy worker. Kept me informed of all tradesmen he subcontracted and never left them alone in the house. Important to me as I was at work some days.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 3
rd December 2013
Total cost of work: £9000 Description of work: New kitchen fitted, old kitchen removed. New front door fitted. Comments: I would have no hesitation in recommending Sandy to anyone. Right from the initial enquiry to the finished job he was highly professional and an excellent workman who clearly takes pride in his trade.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 3
rd December 2013
Total cost of work: £1100 Description of work: New door and window to outside utility room and new wood on utility room ceiling. Comments: Mr Mudie was a very well-mannered gentleman and very easy to communicate with. He did an excellent job.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
Date received: 11
th November 2013
Total cost of work: £2650 Description of work: Laying of laminate wood flooring throughout ground floor of detached dwelling house (except kitchen). Comments: Excellent professional job completed to complete satisfaction. Would use again and recommend to others. A thoroughly nice person as well.
Value for money
Quality of work
Service
Tidiness
Customer Ratings (Out of 10)
10
10
10
10
