Command System (ICS) Private Sector...Deepwater Horizon rig explosion. 11 rig workers killed April 22 Rig sinks and oil slick forms April 25 Well’s blowout preventer fails May 2

Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL

The Global Leader in Enterprise Resilience

Incident Command System (ICS) in the Private Sector

Erica Agiewich

Director, Enterprise Resilience Solutions

March 30, 2014



Agenda

• Incident Command System (ICS) Overview

• Case Studies

• Global Trends

• Corporate Case Study

• Conclusions

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3

What is the Incident Command System (ICS)?

•A standardized, all‐hazard incident management concept and framework

•ICS enables responders from multiple organizations to quickly form a united response team

•Allows the response team to operate under a common set of incident objectives and planning horizons

•Improves resource usage efficiencies

ICS provides a shared language, process and

chain of command across all public and private response participants



ICS History

• In 1970, a severe wildfire season in California highlighted communication and coordination problems among multiple responding agencies

• U.S. Congress mandated a system that would improve interagency communication and coordination

• The result was Incident Command System (ICS)

• Voluntary ICS adoption spread nationally and internationally

• Selective implementation by industry and incident type

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ICS History

• On March 1, 2004, the U.S. Secretary of Homeland Security issued the National Incident Management System (NIMS) to:

Provide a comprehensive national approach to incident management, applicable to all organizations.

Establish standard incident management processes, protocols and procedures so that all responders can work together more effectively.

ICS is mandatory for publicly‐funded agencies in the US (e.g., fire, police, coast guard).

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What Can ICS Be Used For?

•Industrial accidents

•Spills and releases

•Natural calamities

•Human‐caused disasters

• Incidents

• Major catastrophes

• Planned events

• Exercises

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When Has ICS Been Used?

• Hurricane Andrew, 1992

• Oklahoma City, 1995

• September 11, 2011

• Hurricane Katrina, 2005

• Gulf Oil Spill, 2010

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• Hurricane Irene, 2011

• Super Storm Sandy, 2012

• Arizona Wildfires, 2013

• LAX Shooting, 2013

• Asiana Airlines, 2013



Asiana Airlines 2013

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ICS at SFO Airport

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July 611:27 am crash at

landing

July 611:30 am emergency slides deploy

July 62:04 pm Fire Dept press briefing

July 63:00 pm

NTSB press briefing

July 64:18 pm 2 fatalities confirmed

July 67:47 pm All

passengers & crew accounted for

ICS Response

•Table top exercise 3 months prior to event

•Evolving Incident Command

Fire department led initial response – focus on lifesaving

NTSB – focus on investigation

July 78:02 am Flight blackbox transported to DC for

NTSB analysis



2010 Gulf Oil Spill

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ICS in the Gulf

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April 20 Deepwater Horizon rig explosion. 11 rig workers killed

April 22Rig sinks

and oil slick forms

April 25 Well’s blowout

preventer fails

May 2BP begins well relief

July 15BP says it

stopped the leaking

July 27BP CEO

steps down

Sept 19Coast Guard confirms “well kill” operations

successful

ICS Response

•US Coast Guard’s Admiral Thad Allen served as Incident Commander

•Used to manage almost 40,000 response personnel, coordinate among dozens of agencies and companies, and threats to the wildlife

•National, regional and local level response efforts

•24/7 documentation and data management effort

SeptRegional ICPs consolidated into GC‐IMT



Trends in ICS Adoption

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Benefits to the Private Sector

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Unified Command

Interoperability

Communication

Coordination



Private Sector Adoption

• ICS remains voluntary in the private sector

Nuclear power companies & hazardous material exceptions

• Accelerated by Presidential Policy Directives in 2008 and 2011

Encourage partnershipsbetween critical infrastructure and government agencies

• More stringent European regulations on emergency preparedness in 2013

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Appropriate Verticals:

• Any organization interacting with public sector in a major incident (mass casualty, fires, accidents)

• Companies at risk of major natural disasters (earthquakes, tornados)

• Critical infrastructure (power, water, communications)

• Transportation

• Higher education

Executive Team

Corporate Emergency / Crisis Management

Team

Country Regional Emergency / Crisis Management Team

Site or Unit Specific Local Emergency Response Team

• Manages global / executive incidents• Monitors lower level situations• Escalated workflow approvals

• Manages corporate / regional incidents• Monitors lower level situations• Key workflow approvals

• Manages regional incidents• Supports lower level situations via ICS• Coordinates with public authorities

• Site level tactical crisis response• Informs regional support teams

Corporate Deployment Considerations



Corporate Deployment Considerations

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• Change management of implementation is critical

Starting a new crisis management program using ICS

Migrating from existing program to ICS

• Adapting to / learning the government language – requires training

• Following ICS chain of command

Not always the most senior person in charge

• Ensuring sufficient subject matter experts in a major event



ICS Optimization

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• Private sector is adopting ICS in order to interoperate in an incident

• Good crisis management is a competitive advantage

• Private sector has driven ICS automation

Real‐time incident status and details

Faster and broader communication capability

Dynamic visual organization charts

Audit trail of active and historical operational periods

ICS form generation, data auto population, workflow approvals, distribution and storage

Single source of truth for data management and retention



Why Embed ICS?

Respond faster … Respond Smarter

Because now the world is watching



Corporate Case Study

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Corporate Case Study

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• New oil & gas producer

• Global operations with new operations coming online in Europe, Middle East and Asia

• Corporate crisis management program based on ICS

• 2nd/ 3rd lines execute ICS forms and processes

• Program deployment

ICS theory in a classroom training

Hands on ICS system training

Joint exercises with public authorities

One language

One process

One system



Conclusions

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Global ICS Adoption

• ICS usage is expanding

• Public and private sectors

• Nationally and internationally

• Defacto mandatory for multi‐organization responses

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• ICS is a proven framework

• Flexible for different organizations

• Scalable for different incident types

• Continued improvement through optimization and automation



Global Enterprise Resiliency Trends

• Expanding regulatory framework domestically and internationally driving preparedness in general and ICS specifically

• Business imperative to implement resilience programs as companies and supply chains become more global and complex

• Increased focus on proactive risk awareness and analysis rather than reactive posture (big data, HW and SW sensors, system integration)

• Evolving and pervasive social media

• Crisis management is no longer optional

• Speed of reporting and scrutiny means less room for failure

"We're sorry for the massive disruption it's caused to their lives…There's no one who wants this thing over more than I do, I'd like my life back.” Tony Hayward, former CEO of BP in 2010



Thank you

Erica [email protected]

408‐394‐8842

Documents

Command System (ICS) Private Sector...Deepwater Horizon rig explosion. 11 rig workers killed April 22 Rig sinks and oil slick forms April 25 Well’s blowout preventer fails May 2