Making It Personal

Dec, 2014

Comm Tec Workshop Uhingen, 30.09.2015

Vidyo Inc.

Vidyo Inc. : Market Leader

300 people fully focused on Face2Face Video The World Technology leader, 90 Patents, WebRTC The Most Deployed Software Platform, 4000+ customers The largest Video networks HQ in NJ. USA. Offices in NORAM, EMEA, APAC

Integrated with hundreds of applications in Health, Finance, Retail, Government segments

2007

Vidyo’s Tradition of Continuous Innovation & Leadership

2008 2009 2010 2011 2012 2013 2014 2005

Vidyo wins Technology

Pioneer award

Vidyo named to WSJ Top 50

Venture Funded Companies three years in a row

Vidyo disrupts multi-screen

telepresence at 1/10 the cost

Vidyo introduces first scalable virtual

desktop video conferencing

Vidyo introduces first 4K UHD

infrastructure and endpoints

Vidyo introduces unprecedented

scalability with loss-less VidyoRouter

networking

Vidyo licenses its essential patents

for H.264 & contributes

scalability IP and leadership to H.265

HEVC

Vidyo awarded first patents for VidyoRouter architecture

Intel CEO uses Vidyo to

demonstrate first video conference on a smartphone

Vidyo named in list of 50 Disruptive Companies

VP9

Vidyo and Google agree to develop

scalable VP9 WebRTC using

Vidyo technology

Vidyo introduces first SVC desktop and room system

clients

Vidyo introduces revolutionary VidyoRouter

architecture and is first to use SVC for

real-time video

• Vidyo founded by Ofer Shapiro & Alex Eleftheriadis

• Designed revolutionary VidyoRouter

• Recruited #1 leader in SVC

• Created core intellectual property

SVC becomes an industry

requirement

Vidyo licenses platform to first OEM partners

Single customer tops 50 Million

minutes of Vidyo per year

Ricoh selects Vidyo as the platform for their UC solutions

Google licenses Vidyo technology to power Google Chat and later Hangouts

Nintendo chooses Vidyo to power Wii

U Video Chat

Swisscom launches cloud UC&C service

based on VidyoWorks™

Vidyo awarded WSJ Technology

Innovation Award

Awarded 69th patent

1 10 Tech Companies Proving Innovation Isn’t Dead, 4/23/2014

Innovation

Vidyo wins 2013 Technology Pioneer award

Vidyo named in 2013 list of 50 Disruptive Companies

Vidyo named to WSJ Top 50 Venture Funded Companies

three years in a row

Vidyo Technology creates an Economic Disruption

Vidyo Drives Innovation in Video Communication

The leader in On-Line Video Banking.

Thousands of B2C video Banking calls, daily

"Vidyo is far ahead of the competition with regard to live customer engagement deployments in financial services.”

Phillip Karcher, Forrester Research

GARTNER Magic Quadrant for Group Video Systems, 2015 Gartner Places Vidyo in Leaders Section

VIDYO Strengths • Enterprises that have deployed Vidyo's solution

report significantly higher utilization (20%) as compared with utilization of legacy environments (5% to 10%).

• Gartner clients have been more willing to consider Vidyo to augment existing infrastructure deployments and introduce greater scale for personal and off-net video calling.

• Vidyo has simplified its pricing structure to a concurrent licensing model that simplifies sizing and budgeting for new implementations.

Streamlining Business Processes with Video Communication

Marko Cakalic– Country Manager DACH

Applying Video Interactions to Optimize Enterprise Workflows

Topics

• What Is the Goal? • The Power of Video • Where Video Delivers Leverage • Video in Workflows and Applications

What Is The Goal?

• Going faster • Using less

• Labor • Materials • Assets • Overheads

• Differentiated solutions

Our focus: communications in business processes

Communications integrated to optimize

business processes

What is UC – and CEBP?

Presence

Enhanced Conferencing Collaborative Workspaces

Software-based solutions

Video

Embedded Communications

IM and Chat Social Networks

Multimedia/Mobile IP Devices

The Power of Video

• Relationships for Speed

• Relationships for Quality

• Travel-free Availability

• Information for Transactions

• Information for Decisions

• Error Reduction

A sequence of related activities or tasks that serve a particular business goal. • Developing a new product • Settling an insurance claim • Repairing downed power lines

What is a business process?

The usual suspects …

Collaboration- oriented Need knowledge, ideas, creativity to complete

Transaction-oriented Need information or approvals to proceed

High volume or high value Major value to even slight improvements

Complex or exception-based Value from software and info assistance

We have seen this before

Call centers, contact centers

• Usually with data access • Usually with agent desktop tools • Other automated services

Interactive voice response • Defined flows and outcomes • With logic and information content • Including voice mail auto

attendants

Look to the value chain

• Every enterprise has a value chain

• Usage profiles align with the value chain elements

• Value chain processes have communication steps

• Some communication steps are “hot spots” or bottlenecks

• UC & CEBP apps can streamline or eliminate bottlenecks

Market Sell Make Deliver Service Develop Enterprise

Support

Market Sell Make Deliver Service Develop Enterprise Support

Relationships for Speed

Relationships for Quality

Travel-free Availability

Information for Transactions

Information for Decisions

Error Reduction

Typical Manufacturing Usage Profiles

Remote Candidate Interviews

Test

Observ- ations

Online Focus

Groups

Remote

Diagnostics & Experts

ETC…

Finding Video Apps in the Value Chain

Vidyo-Enabled Business Processes

Expensive Isolated Islands

QoS Networks Required Room Based

This Is What Traditional Video Communications Looked Like

Different locations

Different workflows

Different tools

Real Life Doesn’t Work Like That...

VidyoWorks™: Visually Enable Any Application at Scale Meeting the requirements for visual communications today & beyond

VP9

VidyoWorksTM

SDK

VidyoWorks API

H.264

H.265

VP8

Integration with APIs

Quality at Scale

Broad Accessibility (devices and networks)

Affordable

VidyoRouter™

VidyoConferencingTM

Enterprise Communication & Collaboration

UHD

Customer Engagement Client Acquisition &

Retention

Workflow Integration Trading systems, Loan

Management

Internet of Things Kiosks, wearables, appliances, etc.

Custom Apps Real-time video inside

any application

Application Examples

VidyoWorks Showcase www.vidyo.com/vidyoworks-showcase

Charles Schwab, Inc.

Challenge

• Charles Schwab is facing competitive pressure, and desires to enable higher value add/more rich communications with their customers and internal users

• Deliver HD+ desktop Visual Collaboration to 16,000+ distributed users • The solution needs to be on premise, scalable & meet Schwab needs, including compliance

and regulatory • The solution must be customizable to meet future use cases

Vidyo Solution

• Distributed VidyoConferencingTM with Vidyo Virtual Platform

• VidyoWorks API

• Professional Services

Company Overview

• Employees: 16,000+ • Total Locations: 1000+ • Annual Revenue 2014 - $6B • Market Cap - $38B

NationWide Online VideoBanking

Video

• Innovative Retail Bank in India • Strategic B2C Project, massive nationwide advertising

campaign • Online Retail VideoBanking deployed since Summer 2014 • 1000 Calls a day, 65%+ repeat usage • Targeting prime and new customers. Online Experience

was identified as a key differentiator to focus on. • Vidyo has been selected for its flexible API platform and

ability to work consumer devices & Networks

“IndusInd Bank is committed to responsive innovation to create customers convenience and offering the most advanced services to our growing customer base,” said Romesh Sobti, Managing Director and CEO of IndusInd Bank. “Our Video Branch ‘face-to-face’ online banking customer service, powered by Vidyo, is the next frontier of banking and brings our branch managers and centralized banking services closer to our customers with highly personal interaction. VidyoWorksTM is the only solution that could deliver on the promise of high quality connectivity from any location, on any device over any network and we are pleased to offer this very high-quality, easy to use service to our customers.”

First UK bank to offer face-to-face video banking

http://www.barclays.co.uk/PremierBanking/WelcometoBarclaysVideoBanking/P1242685504366 http://www.telegraph.co.uk/finance/newsbysector/epic/barc/11261890/Barclays-to-pioneer-home-banking-with-Skype-like-video-system.html http://www.theguardian.com/business/2014/nov/30/barclays-roll-out-face-to-face-video-banking http://www.bbc.co.uk/news/business-30260765

Video

• Strategic Retail Banking transformation project.

CEO driven. Large Scale Online VideoBanking for

Mobile & Webclient.

• Vidyo has been chosen for Phase 1 Mid 2014, Phase

1 deployment started in September 2014 (4 Months

from choice to deployment)

• Phase 2, May 2015: Vidyo is confirmed as the

Barclays face2face Video platform, to be deployed

to thousands of agents (H2 2015 – 2016)

• Vidyo was chosen against all existing vendors as it

provides the expected level of Experience,

Reliability, Scalability, Secured implementation and

the Flexible API Platform for a complete & very

efficient integration

Global OnLine Retail VideoBanking

Customer Care is transforming

• Branch service is being augmented with kiosk and online care • 8 out of the 10 largest banks are in active video chat pilots • 20% of the US IDN have Vidyo health services • The largest retailers are prototyping video chat

From This… To This!

Video

American Well – Direct to consumer medicine Re-defining healthcare delivery for physicians and patients

The Challenge

Simple, reliable on-line care delivery that builds trust in physician-patient relationship and streamlines physician workflow

Why Vidyo?

• Simplicity for patients and physicians • Easy integration with web-portal and workflow tools via API • Consistent high quality over the Internet and wireless • Cost effective scalability

The Results

Over 100,000 users in the first quarter of service1

1 http://online.wsj.com/news/articles/, 5/8/2014

GAP Retail worldwide deployment

• GAP: – $15.6B in Revenues, 136,000 Employees, 3,300 Stores in

over80 countries

• LARGE Worldwide deployment of Vidyo as the corporate

visual communication solution replacing CISCO.

• GOALS – Speed time to market of clothing – Enable anytime, anywhere collaboration – Increase revenue

• USE CASES

– Fitting sessions – Management Meetings – HR Interviews & Training

Making It Personal

Dec, 2014

Thank you