COMCAST BUSINESS CLASS TRUNKS

Realize cost-savings with converged, reliable business voice services from Comcast

1

Agenda

Comcast’s Commitment to Business

Comcast Business Trunks

Service Delivery / CPE

Special Considerations – e911, Toll Fraud

What to Expect Post-Sale

Care & Billing Process

Comcast’s Commitment to Business

Comcast has America's leading and most effective

converged video, voice and data network. This digital,

high-capacity, fiber-optic network enables Comcast to

provide an integrated — and unparalleled — product

experience to customers.

Comcast has a high-capacity network in place, and we

continue optimize it for peak performance and future

growth.

Each day, our network delivers:

• 15 million On Demand views

• 172 million Web page views

• 76 million emails

• 99 million phone calls

• 2.9 million voice mails

The Comcast network is owned, operated, and monitored

by Comcast personnel in our Network Operations Centers

on a 24x7x365 basis providing you the services you need

for your business.

Comcast Business Class Trunks

Comcast Business Class Trunks enable businesses to converge voice and data on

America’s leading network

For customers with an existing phone system (PBX), Business Class Trunks provide a

switched digital local voice trunk service with a ISDN Primary Rate Interface

Comcast Business Class Trunks are ideal for a customer with the following*-• Serviceable by the Comcast network

• A digital PBX with an ISDN-PRI interface card**

• Needs up to 23 voice channels

• Needs up to 5 Toll Free Numbers

* This service is not available for resale (e.g. motel) nor for call center / auto-dialer applications

** SIP interface will be available in the future

Customer Benefits

$$ Savings & Cost Effectiveness with converged voice and data services

• Data and voice is delivered over the same access facility

• Use bandwidth as needed, voice traffic is prioritized

Scalability

• Size trunks according to your business need

• no need to order 23 channels at a time, add one by one as needed

Reliability & Business Continuity

• Data and voice traffic is carried on the Comcast owned and managed network

– Both Comcast local facilities and the Comcast national backbone

– With Comcast as your provider, you don’t have to worry about your critical communications

traveling on leased or public facilities

• Destination Unreachable service is included to ensure business continuity – in case of power outage,

your phone will automatically reroute to a pre-defined number

• Comcast continues to invest in its network both locally and at the backbone level, with increased focus

on business services

Customer Benefits

The Comcast PRI Promise

• Comcast backs its PRI service with a 60-day PRI Promise. I

• If within the first 60 days you are not completely satisfied you may cancel your service and Comcast

will issue a refund for up to two month’s service charges actually paid by you, excluding installation

charges, fees, taxes or per-call usage charges.

Service Level Agreement

• Your Service Level Agreement will define measurable service assurance and service restoral policies and

procedures to ensure assigned duties and responsibilities are clearly identified and outlined for better

communication, faster response times, and an overall superior service experience.

EXEMPLARY SERVICE AND RELIABILITY…GUARANTEED

Customer Benefits, continued

Unparalleled Product Experience

• Dedicated Account Executive to help sell the service

• Dedicated Project Manager to guide you through the installation process

• Dedicated support

Future Proof your Business Communications

• When you are ready to upgrade your phone system, Comcast will be there with

you– Our CPE may change but our network does not change

• Comcast continues to invest in Business services to ensure you have access to a

reliable network with the services you need for fast business

Business Class Trunks Details

Channels (concurrent call sessions)o Minimum of 6 channels

o Maximum of 23 channels (full PRI)

o D Channel is always Channel 24

o Channels configured by default to be 2-way, but we support 1-way incoming / outgoing

Long Distance & International Usageo Free unlimited local calling including IntraLATA calling

o Domestic Long Distance

200 minutes per channel per month, billed on a pooled basis

Usage in excess is charged extra (current rate is 3 cents per minute billed in 6 second increments)

o International, Operator Services, Directory Assistance are billed per current posted rates and on full minute

basis

o 3 levels of long distance are offered to reduce impact of potential fraud hits

Domestic Only, Limited International, Expanded International

E911 supported via Billing Telephone Number or Customer Provided TN (up to 10)

Business Class Trunks Features

Includes all the basic phone features you would expect-

• Trunk Groups

• Direct Inward Dialing (DID) and Direct Outward Dialing (DOD)

• Incoming Caller ID

Interface options and capacity determined by transport and CPEo IAD with eMTA: 1 PRI over DOCSIS 2/3

o Major flavors of PRI supported (NI-2, ATT, DMS) over an RJ-48C interface

Trunk Group Unreachable ensures business continuity• In case of power outage, your phone will automatically reroute to a pre-defined number

• During the provisioning process, you will be asked to provide a number (per Trunk Group) to activate

this feature

• If the Comcast CPE is unreachable (such as power outage), then inbound calls to the trunk group

will be re-directed to the customer defined TN

• This feature is provided at no extra charge

Comcast Business Class Trunks – Rate Card

Service Charges

Fractional

PRI Port

• 6 channels minimum/port

• 2 ports/location allowed

• Unlimited local, inbound and

IntraLATA calling

• Domestic LD – 1200 Minutes

(200/channel), 6 second billing,

pooled per location per port;

Overage w 6 second billing at

$0.03/min*

• First block of 20 TNs

• Caller ID

• E911

MRC $349.00/

port

Additional

Channels

• Domestic LD – 200 minutes/channel

with 6-second billing; Overage w 6

second billing at $0.03/min*

MRC $14.00/

channel

Full PRI Port • 23 channels maximum/port

• 2 ports/location allowed

• Unlimited local, inbound and

IntraLATA calling

• Domestic LD – 4600 Minutes

(200/channel), 6 second billing,

pooled per location per port;

Overage w 6 second billing at

$0.03/min*

• First block of 20 TNs

• Caller ID

• E911

MRC $489.00/

Full PRI

Port

Installation

MRC $500.00/

port

International • Domestic Only

• Limited International

• Expanded International

Usage Per Trunk

International

Rate List

OPS/DA Usage Per existing

rates

CONFIGURATION OPTIONS

Trunk

Group

No Charge

Additional

Block of 20

TNs

MRC $5.00/

Block-20

Additional

Block of

100 TNs

MRC $20.00/

Block-100

Toll Free MRC $5.00/ TFN

Toll Free

Installation

NRC $9.95/ TFN

Toll Free

Usage

• Continental US, Alaska & Hawaii and

US Territories (Guam, US Virgin

Islands, Puerto Rico), 6 second billing

• Calls from Canada, 60 second billing

• Payphone Surcharge

Usage $0.030/min

$0.089/min

$0.75/call

DID/DOD

Enable per

Trunk

Group

No Charge

Comcast Business Class Trunks – Rate Card

Additional Features

ANI/DNIS per

Trunk Group

MRC $50.00 / Trunk

Group

Vanity TN

Search

No Charge

Monthly Call

Detail

Records

Download

MRC $50.00 /

Location

Destination

Unreachable

for Business

Voice

Continuity

No Charge

Additional Fees

Technician

Assistance (2

hour minimum)

NRC $75.00 / hour

Trunk

Reconfiguration

Fee

NRC $100.00 / event

Unreturned CPE

Fee

NRC $890.00 / Device

DA/DL Per Existing Rates

Service Delivery / CPE

For PRI service, Comcast will install 2

CPE – an eMTA (or cable modem) and

an IAD

The eMTA (or cable modem) provides a

DOCSIS interface and provides a data

port as well as 2 Line ports.• The data port is used to connect to the IAD

The IAD connects to the customer PBX• Customer facing PRI is via an RJ-48 C

Special Topics – e911

E911

• Comcast provides two options for e911 calling support– OPTION 1: Comcast will capture location information for the Billing Telephone Number (BTN) of the

trunk group

– OPTION 2: Comcast can capture location information for up to 10 Telephone Numbers (TNs)

This requires the customer’s PBX technician to ensure the correct TN is sent to Comcast

This is a convenient way to provide more granular location information, perhaps by fire zones or floors

• Customer is always responsible for ensuring location information is current /

updated with Comcast – Regulations concerning the provision of location information to the ALI databases varies by state and

many states are currently updating their laws. Customer must also ensure they are in compliance

with the most current laws and requirements.

Special Topics – International Toll Fraud

Comcast offers 3 levels of Calling international to reduce exposure to toll fraud• Domestic LD Only - Includes US-50, Canada, US Territories

• Limited International – Opens up access to lower cost countries, except black list destinations

• Expanded International – opens up access to all countries served by Comcast, except black list countries

• Comcast also implements a black list of countries where the suspected fraud is highest

A customer may select / swap options based on their current needs at no cost

Comcast Fraud Policy

• The customer is responsible for all usage charges incurred with the service

• The customer is expected to secure their facilities to protect against unwanted usage

• Comcast monitors for fraud and will take actions necessary to protect both the integrity of

Comcast’s network and the service provided to the customer

What to Expect After the Sale

Activation Steps Details

1. Welcome Call • Meet the Project Manager who will be your single point of contact

throughout the install

• Establish time for the Design Review Meeting

2. Complete the Design

Review Worksheet

• Your Project Manager will email you a Design Review Worksheet to

ensure we configure the Comcast Business Class Trunks exactly as

needed.

3. Premise Survey • A site technician will visit to conduct a premise survey and avoid

surprises in advance of the installation.

4. Design Review Meeting • During this meeting, you and your technical contacts (if needed) will

speak with your Project Manager to confirm/discuss the Design

Review Worksheet.

5. Customer Premise

Equipment Installed

• On premise equipment (EMTAs and an IAD) will be installed a few

days prior to the Activation Date.

6. Day of Activation • Your Project Manager will confirm the activation date, and on that

date, your phone system vendor will do the cutover to Comcast

Business Class Trunks. Comcast will perform tests remotely and

service is complete!

15

Order Placed

Welcome Call

Premise Survey

Design Review Meeting

CPE Install

Activation Date

Customer Install Timeline

From Order to Install is approximately 20-40 business days, depending

on construction requirements, number porting and customer

requests/time limitations.If at any point in the process you have questions, you will have the direct line and email

for your dedicated Project Manager.*

* All intervals are approximate (expected averages) and Customer Scheduled dates will be provided by the

Comcast Project Manager. Meeting such intervals requires that all forms are duly completed and in order,

and that the customer's Points of Contacts can provide information on a timely basis

Reminders – Customer Responsibilities

•Schedule your phone system technician for Day of

Activation

• On the Day of Activation, your phone system

technician will complete the cutover of services and

Comcast will test services remotely

•Equipment/Space for Day of Activation

• Provide cross connect wire (RJ48C) from IAD to

customer phone system

• Space and environment to install equipment

• (2) 110v dedicated outlets

17

Care / Billing Processes

Dedicated support number to call for Business Class Trunk customers which will

cover any and all services: (877) 543-3961• This number will reduce handoffs and ensure you quickly get to the Comcast Business

Services professional who can help you.

Invoice

• Monthly invoice by location with summarized charges per Business Class Trunk-

PRI port

• The Business Class Trunks-PRI Invoice is a separate invoice from the invoice for

Business Class Internet, Business Class Voice and/or Business Class TV.

• Should you purchase a PRI/BCI package, the package discount will be reflected on

your Business Class Trunks-PRI bill as a “Multi-Product Package Discount”

Call Detail Records

• For an additional $50 per month (per location), download monthly call detail records

(CDR) for further analyses

Feature Terms & Definitions

Feature Description Benefits

DID – Direct Inward

Dial

DID trunks are configured as incoming only trunks. DID numbers

are routed directly to a PBX station without having to go through an

attendant. This requires that the trunk signal a number to identify

the station to the PBX (typically 3 or 4 digits). The digits signaled

may be the last 4 digits of the TN assigned as DID. The PBX then

determines the station associated with the signaled DID digits.

Callers have convenience of reaching

called party directly, avoiding going through

an attendant

DOD – Direct

Outward Dial

DOD trunks are configured as outbound only trunks. DOD numbers

allow a PBX station to make outside calls without having to first dial

an access code such as “9” to receive dial tone from the PSTN.

Callers have convenience of not having to

go through an attendant.

DNIS – Direct

Number Information

Service

Represents a value add toll free service that identifies the toll free

number dialed by the caller. This is usually a look up table

associating toll free numbers to specific digit code that is sent to the

PBX.

Used for call routing but based on toll free

number dialed. Also used for traffic

analyses.

Trunk Group This feature allows for a sub-segmentation of contracted call

capacity to meet needs of specific functions within the company,

such as Customer Service Group.

Allows customers to better plan staffing

levels, better utilize key functions that have

calls without adversely affecting other

functions.

Destination

Unreachable

If Comcast provided CPE is not reachable (not registered), then

inbound calls to the trunk group will be forwarded to customer

defined destination

Offers a level of disaster protection in

common occurrences such as power

outages.