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Comcast PRI Presentation by Henry Garcia, Sr. Account Executive
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COMCAST BUSINESS CLASS TRUNKS
Realize cost-savings with converged, reliable business voice services from Comcast
1
Agenda
Comcast’s Commitment to Business
Comcast Business Trunks
Service Delivery / CPE
Special Considerations – e911, Toll Fraud
What to Expect Post-Sale
Care & Billing Process
Comcast’s Commitment to Business
Comcast has America's leading and most effective
converged video, voice and data network. This digital,
high-capacity, fiber-optic network enables Comcast to
provide an integrated — and unparalleled — product
experience to customers.
Comcast has a high-capacity network in place, and we
continue optimize it for peak performance and future
growth.
Each day, our network delivers:
• 15 million On Demand views
• 172 million Web page views
• 76 million emails
• 99 million phone calls
• 2.9 million voice mails
The Comcast network is owned, operated, and monitored
by Comcast personnel in our Network Operations Centers
on a 24x7x365 basis providing you the services you need
for your business.
Comcast Business Class Trunks
Comcast Business Class Trunks enable businesses to converge voice and data on
America’s leading network
For customers with an existing phone system (PBX), Business Class Trunks provide a
switched digital local voice trunk service with a ISDN Primary Rate Interface
Comcast Business Class Trunks are ideal for a customer with the following*-• Serviceable by the Comcast network
• A digital PBX with an ISDN-PRI interface card**
• Needs up to 23 voice channels
• Needs up to 5 Toll Free Numbers
* This service is not available for resale (e.g. motel) nor for call center / auto-dialer applications
** SIP interface will be available in the future
Customer Benefits
$$ Savings & Cost Effectiveness with converged voice and data services
• Data and voice is delivered over the same access facility
• Use bandwidth as needed, voice traffic is prioritized
Scalability
• Size trunks according to your business need
• no need to order 23 channels at a time, add one by one as needed
Reliability & Business Continuity
• Data and voice traffic is carried on the Comcast owned and managed network
– Both Comcast local facilities and the Comcast national backbone
– With Comcast as your provider, you don’t have to worry about your critical communications
traveling on leased or public facilities
• Destination Unreachable service is included to ensure business continuity – in case of power outage,
your phone will automatically reroute to a pre-defined number
• Comcast continues to invest in its network both locally and at the backbone level, with increased focus
on business services
Customer Benefits
The Comcast PRI Promise
• Comcast backs its PRI service with a 60-day PRI Promise. I
• If within the first 60 days you are not completely satisfied you may cancel your service and Comcast
will issue a refund for up to two month’s service charges actually paid by you, excluding installation
charges, fees, taxes or per-call usage charges.
Service Level Agreement
• Your Service Level Agreement will define measurable service assurance and service restoral policies and
procedures to ensure assigned duties and responsibilities are clearly identified and outlined for better
communication, faster response times, and an overall superior service experience.
EXEMPLARY SERVICE AND RELIABILITY…GUARANTEED
Customer Benefits, continued
Unparalleled Product Experience
• Dedicated Account Executive to help sell the service
• Dedicated Project Manager to guide you through the installation process
• Dedicated support
Future Proof your Business Communications
• When you are ready to upgrade your phone system, Comcast will be there with
you– Our CPE may change but our network does not change
• Comcast continues to invest in Business services to ensure you have access to a
reliable network with the services you need for fast business
Business Class Trunks Details
Channels (concurrent call sessions)o Minimum of 6 channels
o Maximum of 23 channels (full PRI)
o D Channel is always Channel 24
o Channels configured by default to be 2-way, but we support 1-way incoming / outgoing
Long Distance & International Usageo Free unlimited local calling including IntraLATA calling
o Domestic Long Distance
200 minutes per channel per month, billed on a pooled basis
Usage in excess is charged extra (current rate is 3 cents per minute billed in 6 second increments)
o International, Operator Services, Directory Assistance are billed per current posted rates and on full minute
basis
o 3 levels of long distance are offered to reduce impact of potential fraud hits
Domestic Only, Limited International, Expanded International
E911 supported via Billing Telephone Number or Customer Provided TN (up to 10)
Business Class Trunks Features
Includes all the basic phone features you would expect-
• Trunk Groups
• Direct Inward Dialing (DID) and Direct Outward Dialing (DOD)
• Incoming Caller ID
Interface options and capacity determined by transport and CPEo IAD with eMTA: 1 PRI over DOCSIS 2/3
o Major flavors of PRI supported (NI-2, ATT, DMS) over an RJ-48C interface
Trunk Group Unreachable ensures business continuity• In case of power outage, your phone will automatically reroute to a pre-defined number
• During the provisioning process, you will be asked to provide a number (per Trunk Group) to activate
this feature
• If the Comcast CPE is unreachable (such as power outage), then inbound calls to the trunk group
will be re-directed to the customer defined TN
• This feature is provided at no extra charge
Comcast Business Class Trunks – Rate Card
Service Charges
Fractional
PRI Port
• 6 channels minimum/port
• 2 ports/location allowed
• Unlimited local, inbound and
IntraLATA calling
• Domestic LD – 1200 Minutes
(200/channel), 6 second billing,
pooled per location per port;
Overage w 6 second billing at
$0.03/min*
• First block of 20 TNs
• Caller ID
• E911
MRC $349.00/
port
Additional
Channels
• Domestic LD – 200 minutes/channel
with 6-second billing; Overage w 6
second billing at $0.03/min*
MRC $14.00/
channel
Full PRI Port • 23 channels maximum/port
• 2 ports/location allowed
• Unlimited local, inbound and
IntraLATA calling
• Domestic LD – 4600 Minutes
(200/channel), 6 second billing,
pooled per location per port;
Overage w 6 second billing at
$0.03/min*
• First block of 20 TNs
• Caller ID
• E911
MRC $489.00/
Full PRI
Port
Installation
MRC $500.00/
port
International • Domestic Only
• Limited International
• Expanded International
Usage Per Trunk
International
Rate List
OPS/DA Usage Per existing
rates
CONFIGURATION OPTIONS
Trunk
Group
No Charge
Additional
Block of 20
TNs
MRC $5.00/
Block-20
Additional
Block of
100 TNs
MRC $20.00/
Block-100
Toll Free MRC $5.00/ TFN
Toll Free
Installation
NRC $9.95/ TFN
Toll Free
Usage
• Continental US, Alaska & Hawaii and
US Territories (Guam, US Virgin
Islands, Puerto Rico), 6 second billing
• Calls from Canada, 60 second billing
• Payphone Surcharge
Usage $0.030/min
$0.089/min
$0.75/call
DID/DOD
Enable per
Trunk
Group
No Charge
Comcast Business Class Trunks – Rate Card
Additional Features
ANI/DNIS per
Trunk Group
MRC $50.00 / Trunk
Group
Vanity TN
Search
No Charge
Monthly Call
Detail
Records
Download
MRC $50.00 /
Location
Destination
Unreachable
for Business
Voice
Continuity
No Charge
Additional Fees
Technician
Assistance (2
hour minimum)
NRC $75.00 / hour
Trunk
Reconfiguration
Fee
NRC $100.00 / event
Unreturned CPE
Fee
NRC $890.00 / Device
DA/DL Per Existing Rates
Service Delivery / CPE
For PRI service, Comcast will install 2
CPE – an eMTA (or cable modem) and
an IAD
The eMTA (or cable modem) provides a
DOCSIS interface and provides a data
port as well as 2 Line ports.• The data port is used to connect to the IAD
The IAD connects to the customer PBX• Customer facing PRI is via an RJ-48 C
Special Topics – e911
E911
• Comcast provides two options for e911 calling support– OPTION 1: Comcast will capture location information for the Billing Telephone Number (BTN) of the
trunk group
– OPTION 2: Comcast can capture location information for up to 10 Telephone Numbers (TNs)
This requires the customer’s PBX technician to ensure the correct TN is sent to Comcast
This is a convenient way to provide more granular location information, perhaps by fire zones or floors
• Customer is always responsible for ensuring location information is current /
updated with Comcast – Regulations concerning the provision of location information to the ALI databases varies by state and
many states are currently updating their laws. Customer must also ensure they are in compliance
with the most current laws and requirements.
Special Topics – International Toll Fraud
Comcast offers 3 levels of Calling international to reduce exposure to toll fraud• Domestic LD Only - Includes US-50, Canada, US Territories
• Limited International – Opens up access to lower cost countries, except black list destinations
• Expanded International – opens up access to all countries served by Comcast, except black list countries
• Comcast also implements a black list of countries where the suspected fraud is highest
A customer may select / swap options based on their current needs at no cost
Comcast Fraud Policy
• The customer is responsible for all usage charges incurred with the service
• The customer is expected to secure their facilities to protect against unwanted usage
• Comcast monitors for fraud and will take actions necessary to protect both the integrity of
Comcast’s network and the service provided to the customer
What to Expect After the Sale
Activation Steps Details
1. Welcome Call • Meet the Project Manager who will be your single point of contact
throughout the install
• Establish time for the Design Review Meeting
2. Complete the Design
Review Worksheet
• Your Project Manager will email you a Design Review Worksheet to
ensure we configure the Comcast Business Class Trunks exactly as
needed.
3. Premise Survey • A site technician will visit to conduct a premise survey and avoid
surprises in advance of the installation.
4. Design Review Meeting • During this meeting, you and your technical contacts (if needed) will
speak with your Project Manager to confirm/discuss the Design
Review Worksheet.
5. Customer Premise
Equipment Installed
• On premise equipment (EMTAs and an IAD) will be installed a few
days prior to the Activation Date.
6. Day of Activation • Your Project Manager will confirm the activation date, and on that
date, your phone system vendor will do the cutover to Comcast
Business Class Trunks. Comcast will perform tests remotely and
service is complete!
15
Order Placed
Welcome Call
Premise Survey
Design Review Meeting
CPE Install
Activation Date
Customer Install Timeline
From Order to Install is approximately 20-40 business days, depending
on construction requirements, number porting and customer
requests/time limitations.If at any point in the process you have questions, you will have the direct line and email
for your dedicated Project Manager.*
* All intervals are approximate (expected averages) and Customer Scheduled dates will be provided by the
Comcast Project Manager. Meeting such intervals requires that all forms are duly completed and in order,
and that the customer's Points of Contacts can provide information on a timely basis
Reminders – Customer Responsibilities
•Schedule your phone system technician for Day of
Activation
• On the Day of Activation, your phone system
technician will complete the cutover of services and
Comcast will test services remotely
•Equipment/Space for Day of Activation
• Provide cross connect wire (RJ48C) from IAD to
customer phone system
• Space and environment to install equipment
• (2) 110v dedicated outlets
17
Care / Billing Processes
Dedicated support number to call for Business Class Trunk customers which will
cover any and all services: (877) 543-3961• This number will reduce handoffs and ensure you quickly get to the Comcast Business
Services professional who can help you.
Invoice
• Monthly invoice by location with summarized charges per Business Class Trunk-
PRI port
• The Business Class Trunks-PRI Invoice is a separate invoice from the invoice for
Business Class Internet, Business Class Voice and/or Business Class TV.
• Should you purchase a PRI/BCI package, the package discount will be reflected on
your Business Class Trunks-PRI bill as a “Multi-Product Package Discount”
Call Detail Records
• For an additional $50 per month (per location), download monthly call detail records
(CDR) for further analyses
Feature Terms & Definitions
Feature Description Benefits
DID – Direct Inward
Dial
DID trunks are configured as incoming only trunks. DID numbers
are routed directly to a PBX station without having to go through an
attendant. This requires that the trunk signal a number to identify
the station to the PBX (typically 3 or 4 digits). The digits signaled
may be the last 4 digits of the TN assigned as DID. The PBX then
determines the station associated with the signaled DID digits.
Callers have convenience of reaching
called party directly, avoiding going through
an attendant
DOD – Direct
Outward Dial
DOD trunks are configured as outbound only trunks. DOD numbers
allow a PBX station to make outside calls without having to first dial
an access code such as “9” to receive dial tone from the PSTN.
Callers have convenience of not having to
go through an attendant.
DNIS – Direct
Number Information
Service
Represents a value add toll free service that identifies the toll free
number dialed by the caller. This is usually a look up table
associating toll free numbers to specific digit code that is sent to the
PBX.
Used for call routing but based on toll free
number dialed. Also used for traffic
analyses.
Trunk Group This feature allows for a sub-segmentation of contracted call
capacity to meet needs of specific functions within the company,
such as Customer Service Group.
Allows customers to better plan staffing
levels, better utilize key functions that have
calls without adversely affecting other
functions.
Destination
Unreachable
If Comcast provided CPE is not reachable (not registered), then
inbound calls to the trunk group will be forwarded to customer
defined destination
Offers a level of disaster protection in
common occurrences such as power
outages.