Columbia Industries Inc

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    Company InfoEstablished in 1948 in Vancouver, British Columbia ar!est manufacturer of code"approved

    products for connectin!, reducin!, repairin!pipes used in se#er and drain #asteapplications

    E$pandin! internationally % ne# branches in&oronto and os 'n!eles

    ar!e net#or( of speciali)ed distributors, supplyhouses and mass merchandisers for servin!customers

    Core BusinessCI product ine includes* Couplin!s +le$ seal couplin!s ar!e diameter repair couplin!s

    Inflatable plu!s pecialty couplin!s

    9-. employees /--. in Vancouver0 'nnual sales* 123mn / 1. mn in Vanco

    B!"INE"" MARKET C!"T#MER C#MMERCIA$ ENTERPRI"E"- !ser

    PR#D!CT- %oun&a' on Goo&( A))essory E*u p+en'

    C5 67BI' I 6 &:IE I C;

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    I 6E, C5 Es rapid e$pansion /sales ?

    demands0

    C#N"E,!ENCE" =i!h maintenance e$penses

    :is( to performance afety of lift"truc( drivers Inability to deliver timely

    oss of valuable clientsImpact on revenue !eneration

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    B6@I A CE &E:" Individual :oles ? :esponsibilities

    ersonal ta(eholders

    ift"truc( operatorsift"truc( mechaniclant En!ineer

    Industrial En!ineer Influential members

    tuart est" Industrial En!ineer E$perts

    ift"truc( mechanicDac ues ebre" lant 7ana!er

    andra 5!ros(y" lant En!ineer

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    B6@I A I&6'&I5

    Mo& e& Re.uy " 'ua' on

    Benefits derived by reevaluatin! lift %truc( supplier alternativesell defined basic criteria

    F 3.G lift hei!htF &otal ift" tability of counterbalanced for("lift truc( at full loadHmastF

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    B6@A:I +:'7E 5: " CI>s Buyin! ituation

    1 PR#B$EM REC#GNITI#NCI>s =yster lift truc(s are not operationally safe, not reliable, and not sufficient innumber to address business re uirement

    2 GENERA$ DE"CRIPTI#N #% NEED"urchase of 2 ne# lift truc(s #ith stability at full loads and fully e$tended masts, and

    conformin! to technical specifications

    3 PR#D!CT "PECI%ICATI#N"

    &otal lift of at least 3. inches /mast fully e$tended 0tability at full loado#er turnin! radius for better maneuverability, lo# #idth of truc(

    "!PP$IER "EARCurchasin! epartment* Company policy mandated narro#in! do#n of suppliers #ere narro#ed

    do#n to - brands of lift truc(s /safety, do#n time, service0Contactin! each supplier and re uest uotes and demonstrations

    5 AC,!I"ITI#N 4 ANA$ "I" #% PR#P#"A$emos to truc( operators and mechanics, resentations to mana!ement

    +inal analysis done by est and 5!roas(yJ final decision #ith ebre

    "!PP$IER "E$

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    EA7E &I A 6:C=' E C'&EA5:@

    Re6enue I+pa)'7Bus ness r sImpact of purchase on corpoover time" =i!h

    Pro)ure+en' Co+ple9 'y Consevel of comple$ity of the c

    purchaseF &echnolo!yH desi!n compleF cope of supply chain inte!rF :elevance of lifecycle costs"

    &rade"off bet#een focus on revenue !eneration or !reatesperformance

    A d v e r t i s i n g B r a n d e d F i n i s h e d

    G o o d s T e l e m a r k e t i n g Critical Components

    High techproducts/services

    OutsourcedManufacturing

    functions

    TravelO ce upplies

    M a t e r i a l s ! o g i s t i c s B e n e " t s

    # r o f e s s i o n a l e r v i c e s

    High

    High

    Low

    Low

    Re6enueI+pa)' 7

    Bus nessR s8

    Pro)ure+en' Co+ple9 'y

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    +5:CE I + 6E CI A B6@I A BE='VI5: '& CI

    Buy n/ Be a6 or a' CI

    EN:IR#NMENTA$%#RCE"Gro;' n Br ' s Colu+. a7 :an)ou6er re/ onal e)ono+yhousin!, municipal development" Aro#th in domestic mar(et for

    #RGANIs sales ? dGro; n/ Cus'o+er De e)' on " o# operational capacity, un

    GR#!P %#RCE"

    In luen' al +e+.ers= /roup " ebre, est, 5!ros(y

    P$ANT !NI#N> $ ' Tru)8 #pera'ors= /roup- 5perationa$ ' Tru)8 Me) an )s= /roup-

    INDI:ID!A$%#RCE"

    ?a)*ues De.re( Plan' Mana/er " osition, E$perience, =esa brand #ith no previous mutual business"'uar' @es'( In&us'r al En/ neer " E$pertise, influence, intsalesmen"an&ra #/ros8y( Plan' En/ neer " lant maintenance, redu

    erformance monitorin!, productivity analysis

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    C57 ':I 5 " uppliers ? erformance +actors

    D +ens ons ale Ko+a'su Ca'erp llar ys'er T

    emonstration $ % $ $

    erformance $ ' $ %

    &rade"in @es o o @es

    ervice ro$imity $ % $ %

    arranty K2-. -. K... -... 4

    Follow-up (salesman) #ee(ly o #ee(s #ee(ly

    Operators Confidence $ % $ %

    Mechanics Confidence $ % $ $

    %%

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    @' E vs; C'&E: I ':" &echnical pecs

    D +ens ons ale Ca'erp llar

    &urnin! :adius /7aneuverability0 28;2 29

    iftin! peed /EH+0 1KKH112 fhp 11 H1.4 fhp

    &ravel peed 1.;9 mph 1.;- mph

    &otal ift 3- L 3. 3 L 3.

    &otal Cost /includin! trade"in0 12,K8. .,99.

    $

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    @' E vs; C'&E: I ':" rocurement &rends

    A$E CATERPI$$AR

    upplier pro$imity consideration

    on!er term " Closer relationship

    Closer interaction across productsHfunctions

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    Thank &ou

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    'eferences

    Hutt( M)( * peh( T) +,-., ) Business Marketing Management: B2B.

    Cengage !earning)