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Service Source
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Color StyleWriter 2500
Service Source
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Basics
Color StyleWriter 2500
Basics Overview - 1
Overview
The Color StyleWriter 2500 is a desktop color bubble-jet printer for personal use. It has various features such as high-speed printing (3 pages per minute), high print quality, printing on plain or coated paper, and a cut sheet feeder.
Basics Overview - 2
The Color StyleWriter 2500 can be configured with• Four-color ink cartridge• High-performance black
ink cartridge• Color PhotoGrade ink
cartridge
All of these cartridges can be easily replaced.
Note:
The four-color cartridge contains two ink tanks that can be replaced separately. One tank contains black ink and the other tank contains the yellow, cyan, and magenta
Ink Tanks
Basics Overview - 3
inks. Each tank can be replaced separately.
The Color StyleWriter 2500 has two LEDs that can aid in troubleshooting the printer. See the Troubleshooting chapter for more information.
Error LED
Power LED
Basics Ink Cartridge Identification - 4
Ink Cartridge Identification
Caution:
Do not get the printer’s ink on your hands or clothes. Although the ink is water soluble, it contains dyes that will stain.
Caution:
To prevent the print heads from clogging, do not touch or wipe them.
Ink Cartridge
Basics Ink Cartridge Identification - 5
Note:
Two ink cartridges come with the printer. One cartridge is black ink only; the other is a four-color ink cartridge with two ink tanks.
Note:
These are the same ink cartridges as the StyleWriter 2400 ink cartridges and ink tanks.
Black-OnlyInk Cartridge
Four-ColorInk Cartridge
Black-OnlyInk Tank
Four-ColorInk Tank
Basics Ink Cartridge Identification - 6
High-Performance, Black-Only Ink Cartridge
The black ink cartridge contains black ink only. The Service part number for the black-only cartridge is for service use only. To order a replacement cartridge for a customer, use the finished goods part number (M3240G/A).
Black–OnlyInk Cartridge
Basics Ink Cartridge Identification - 7
Four-Color Ink Cartridge
The four-color ink cartridge holds two ink tanks. One tank contains black ink only, and the other tank contains the cyan, magenta, and yellow inks.
The finished goods part number for the black-only tank is M3330G/A. The finished goods part number for the color tank is M3329G/A).
Four-ColorInk Cartridge
Black-OnlyInk Tank
Four-ColorInk Tank
Basics Ink Cartridge Identification - 8
Color PhotoGrade Ink Cartridge
The Color PhotoGrade ink cartridge holds four ink tanks and the print head in an all-in-one design.
Important:
The Color PhotoGrade Print Kit (M5577**/A) includes the ink cartridge, PhotoGrade paper, and PhotoGrade Updater software. For photorealistic results, the kit contents must be used together.
Ink CartridgeColor PhotoGrade
Basics Ink Cartridge Identification - 9
Note:
The ** designator in finished goods part number M5577**/A varies due to localized software.
To order replacement supplies, use the following finished goods part numbers:• Color PhotoGrade Ink Cartridge (M5579G/A)• Color PhotoGrade Paper, Letter-Size (M5578G/A)• Color PhotoGrade Paper, A4-Size (M5581G/A)
Printing with the Color PhotoGrade Ink Cartridge
1 Install the PhotoGrade Updater software and the ink cartridge as instructed in the user booklet titled Color StyleWriter 2500 Color PhotoGrade Print Kit.
2 Load the PhotoGrade paper into the sheet feeder so the whiter side faces you.
3 Open the document you want to print.
Basics Ink Cartridge Identification - 10
4 Select Print from the File menu.
5 In the Print dialog box, select PhotoGrade from the Paper Type pop-up menu.
6 Click Color.
PhotoGrade Selected
Basics Ink Cartridge Identification - 11
7 In the Color Options dialog box, • Select Scatter for the
best blend of ink• Turn on ColorSync
(Automatic) for the best color matching
8 Click OK.
9 Click Print.
Scatter Selected
ColorSync On
Basics Test Page - 12
Test Page
Turn on the printer and hold down the online key for at least 6 seconds or until the test page prints.
Online Key
Basics Test Page - 13
The test page shows the ROM revision and a test pattern.
Use the test pattern to determine if the ink jets are functioning properly. If lines appear broken, proceed to the “Printing” topic in the Troubleshooting chapter.
Note:
There are two test pages, one for the black-ink only cartridge and one for the four-color ink cartridge.
Basics Test Page - 14
Demo Test Page Units
The Color StyleWriter 2500 demo unit logic board ROM contains a unique demo page. A limited quantity are being sold for use by Apple resellers.
Note:
The demo test page printer may be serviced the same as a regular 2500, however, if the logic board is replaced it will lose the demo page capability. If that feature is needed, the unit should be RMAed to Finish Goods.
Service Source
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Specifications
Color StyleWriter 2500
Specifications Characteristics - 1
Characteristics
Print Methods
Serial bubble jet ink-on-demand
Throughput
Up to three pages per minute with the high-performance black ink cartridge
Up to 0.3 page per minute for colorActual speed depends on the documents printed and the Macintosh
used
Print Head
Four color cartridge: 136 nozzles (vertically-lined)1 x 64 nozzles for black color3 x 24 nozzles for yellow, magenta, cyanBlack cartridge: 128 nozzles (vertically-lined)
Specifications Graphics - 2
Graphics
Resolution
Best: 720x360 dpi with optimized ink density for color, greyscale, black and white
Normal: 360 x 360 dpi for color, greyscale, black and white
Draft: 180 x 180 dpi for faster printing
Specifications Print Media - 3
Print Media
Paper
Plain paper, coated (recommended for color picture output)Color PhotoGrade paper (required for photorealistic color output)
Envelopes
Commercial number 10, monarch, and other sizesCapacity: 15 envelopes
Transparencies
Coated transparencies, most ink jet transparenciesCapacity: 20 sheets
Back-Print Film
Letter, A4For superior graphics and imaging results, premium paper and back-print film are recommended
Specifications Print Media - 4
Cut Sheets
LTR, LGL, A4 U.S. Letter (LTR): 8.5 x 11 in. (215.9 mm x 279.4 mm)U.S. Legal (LGL): 8.5 x 14 in. (215.9 mm x 355.6 mm)A4: 210 mm x 297 mmWeight: 16-24 lbs. Capacity: 100 sheets (A4, LTR); 20 sheets coated paper
Specifications Ink Cartridges - 5
Ink Cartridges
Type
High-performance black ink cartridge with integrated ink tank and print head
Four-color ink cartridge with two ink tanks (black only and color—cyan, magenta, yellow) and integrated print head
Color PhotoGrade ink cartridge with four ink tanks and integrated print head
Ink Color
BlackFour-color (Black, cyan, magenta, yellow)
Shelf Life
6 months (installed in printer)18 months (in original package)
Specifications Ink Cartridges - 6
Print Head Cartridge Life
Text: Approx. 900 pages (A4/LTR) high performance black onlyColor: Approx. 1800 pages, with ink tank replacements
Ink Tank Life
High performance black cartridge with integrated ink tank 900 pages at 5% coverageColor ink tanks (Black or CMY) 100 pages at 7.5% coverage
Specifications Environmental - 7
Environmental
Acoustic Noise Level
Approx. 45 dB (reference level)
Temperature
59–86°F (15-30°C)
Humidity
10–80% (no condensation)
Specifications Electrical - 8
Electrical
Electrical Requirements
AC power adapterU.S./Japan: 102-132 VAC, 60 HzUK/Australia: 204-264 VAC, 50 HzEurope: 196-253 VAC, 50 HzJapan: 85-110 VAC, 50,60 Hz
Power Consumption
20 W maximum
Specifications Physical - 9
Physical
Dimensions
Height: 8.3 in. (211 mm)Width: 14.4 in. (365 mm)Depth: 9.2 in. (234 mm)
Weight
6.9 lb (3.2 kg)
Service Source
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Troubleshooting
Color StyleWriter 2500
Troubleshooting General/ - 1
General
The Symptom Charts included in this chapter will help you diagnose specific symptoms related to your product. Because cures are listed on the charts in the order of most likely solution, try the first cure first. Verify whether or not the product continues to exhibit the symptom. If the symptom persists, try the next cure. (Note: If you have replaced a module, reinstall the original module before you proceed to the next cure.)
If you are not sure what the problem is, or if the Symptom Charts do not resolve the problem, refer to the Flowchart for the product family.
For additional assistance, contact Apple Technical Support.
Troubleshooting Error Messages and LEDs/ - 2
Error Messages and LEDs
The Color StyleWriter 2500 has two LEDs that can aid in troubleshooting the printer: error LED and power LED.
Power LED
Error LED
Troubleshooting Error Messages and LEDs/ - 3
The printer software also gives error messages to pinpoint errors.
Make sure the printer is hooked up to a Macintosh and that the Color StyleWriter 2500 software is installed. See the Diagnostics folder on the Service Source CD for the printer driver.
Troubleshooting Error Messages and LEDs/ - 4
The LEDs indicate the state of the printer or whether an error has occurred (e.g., carriage control error, paper jam).
The following chart provides a summary of error codes and printer states. If an error is indicated, check the chart, then go to “Error LEDs” in the Symptom Charts.
Software Error Message
(from printer driver)
LEDs
Error Power
Symptom
(see Symptom Charts)
Out of paper Paper pickup error
Paper jam Paper jam
Ink cartridge jam Carriage control error
Obstruction, clear and try again Cleaning error
Check connector and try again Temperature sensor error
Cartridge not installed properly Cartridge error
Check connectors and try again ROM/RAM error
Waste ink absorbers full Waste ink full error
Cartridge needs to be replaced Head temperature error
Cartridge needs to be replaced Head temperature sensor error
Troubleshooting Symptom Charts/Operation - 5
Symptom Charts
Operation
No power 1 Check power cable connections.2 Replace power cord.3 Check voltage of power adapter.
4 If there is no voltage, replace the power adapter.5 If the voltage is within the specified range, replace the logic
board.
Troubleshooting Symptom Charts/Operation - 6
Does not print 1 Turn on printer and restart computer.2 Check interface cable connections.3 Open Chooser and verify that correct printer driver and port
is selected.4 Replace printer driver.
Carriage unit does not move to center when front door is open, and printer is on
1 Make sure black latch on upper left corner of front door engages button on logic board. See “Front Covers” topic in Take Apart for additional information.
2 Replace logic board.
Carriage unit moves back and forth for five minutes
Print job was canceled during a purge. Turn printer off, then back on.
Troubleshooting Symptom Charts /Operation- 7
Printer will not print with LocalTalk option installed
1 Turn on printer and restart computer.2 Check interface cable connections.3 Open Chooser and verify that correct printer driver and port
are selected.4 Replace printer driver.5 Check that printer is functional by printing a test page. 6 Try printing directly through serial port. 7 Replace LocalTalk module.
Troubleshooting Symptom Charts/Paper - 8
Paper
Paper sticks together 1 Remove excess sheets from paper tray.2 Use only specified paper, envelopes, transparencies, and
backprint film.3 Check that settings in Page Setup menu are correct.4 Fan paper before putting it in paper tray.
Paper skews 1 Remove excess sheets from paper tray.2 Use only specified paper, envelopes, transparencies, and
backprint film.3 Stack paper flush against left side of paper tray and adjust
paper guide.4 Check rollers on sheet feeder and eject roller. Clean or
replace if necessary.
Troubleshooting Symptom Charts /Paper- 9
Paper jams during loading, before printing
Carefully remove paper by hand.
Paper jams inside printer
Carefully pull out paper in direction of paper output.
Paper jams during output, after printing
1 Carefully pull out paper in direction of paper output.2 Check eject roller for obstructions or damage, and clean or
replace if necessary.
Troubleshooting Symptom Charts/Print Quality - 10
Print Quality
Missing dots and/or white streaks
1 Perform “Nozzle Check” and “Print Head Cleaning.” See Additional Procedures chapter.
2 Make sure ink cartridges are set firmly.3 Use only specified paper, envelopes, transparencies, and
backprint film.4 Replace ink cartridge. See Additional Procedures chapter.5 Replace logic board.
Blurring and/or smudging
1 Use only specified paper, envelopes, transparencies, and backprint film.
2 Perform “Print Head Cleaning.” See Additional Procedures chapter.
3 Replace ink cartridge. See Additional Procedures chapter.
Missing dots followed by a blob of ink
Before printing, switch print quality to “Best” in printer driver.
Troubleshooting Symptom Charts /Print Quality- 11
Vertical lines are distorted/wavy
Open and close blue lever next to cartridge to make sure cartridge is seated properly.
Poor image at bottom of page
Increase margin at bottom of page to at least 0.8 inch.
Dark streaks or ink stains when Color PhotoGrade ink cartridge used
Move internal paper selector to Envelope position (leaves more space between print head and paper surface).
QuickDraw GX does not work when Color PhotoGrade ink cartridge used
Disable QuickDraw GX before printing with Color PhotoGrade Print Kit. The PhotoGrade Updater software does not support QuickDraw GX.
Troubleshooting Symptom Charts/Error LEDs - 12
Error LEDs
Paper pickup error 1 Add paper.2 Use only specified paper, envelopes, transparencies, and
backprint film.3 Check that settings in Page Setup menu are correct.4 Fan paper before putting it in paper tray.
Paper jam Check eject roller for obstructions or damage, and clean or replace if necessary.
Carriage control error
Check eject roller for obstructions or damage, and clean or replace if necessary.
Cleaning error Check eject roller for obstructions or damage, and clean or replace if necessary.
Troubleshooting Symptom Charts /Error LEDs- 13
Temperature sensor error
1 Check cable connections.2 Replace logic board.
Cartridge error 1 Make sure ink cartridges are set firmly.2 Replace ink cartridge.3 Replace carriage unit.
ROM/RAM error 1 Check cable connections.2 Reinstall printer software.3 Replace logic board.
Waste ink full error Replace ink absorbers.
Head temperature error
Replace ink cartridge.
Head temperature sensor error
Replace ink cartridge.
Service Source
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Take Apart
Color StyleWriter 2500
Take Apart Front Covers - 1
Front Covers
No preliminary steps are required before you begin this procedure.
Note:
The “Front Covers” topic includes the front door, front case, output tray, and output tray extension.
FrontCase
FrontDoor
Output TrayOutput TrayExtension
Take Apart Front Covers - 2
Front Door
Note:
The front door is held in place by two arms that function as hinges. Plastic tabs at the end of the arms fit into knobs on the inside of the upper case.
1 Swing open the front door.
2 Press the end of each arm inward and free the arm tabs from the front case.
3 Lift off the front door.
ÊFrontDoor
Arm Tab
FrontCase
Take Apart Front Covers - 3
Replacement Note:
The small gears and springs in the front door fall out of position if a paper jam is forcibly removed from the printer. These gears and springs are not available as service replacement parts.
See the “Small Gear Replacement” topic in Additional Procedures.
Front Door
Small Gearsand Springs
Take Apart Front Covers - 4
Front Case
1 Lift the center of the case to release the center latch on the front case.
2 Release the right side latch and pull the front case forward a short distance.
3 Repeat for the left side latch and remove the case.
FrontCase
CenterLatch
Right SideLatch
Take Apart Front Covers - 5
Replacement Note:
Make sure the latches on the front case engage the buttons on the logic board.
FrontCase
On/OffButton
Latch
Latch
Take Apart Front Covers - 6
Output Tray
1 Pull out the output tray until the two tabs rest against the stops on the bottom case.
2 Press down and remove the tray.
Tab
Output Tray
Take Apart Front Covers - 7
Output Tray Extension
1 Pull out the tray extension until the two tabs rest against the stops.
2 Press down and remove the tray extension.
Output Tray Extension
Take Apart Eject Roller - 8
Eject Roller
Before you begin, remove the covers (see “Front Door”).
Eject Roller
Take Apart Eject Roller - 9
Grasp one end of the roller, press the bracket to the side, and remove the eject roller from the printer.
Eject Roller
Take Apart Rear Covers - 10
Rear Covers
Before you begin, remove the following:• Front covers• LocalTalk module
(if present)
Note:
For information on removing the LocalTalk module, see the “LocalTalk Module” topic in the Upgrades chapter.
Note:
The “Rear Covers” topic includes the rear case, interface cover, and logic board cover.
Rear Covers
Take Apart Rear Covers - 11
Rear Case
1 Pull out the bottom of the rear case slightly to clear the plastic lip.
2 Using a flat-blade screwdriver, release the latch and lift up the rear case.
3 Repeat for the other side of the case.
Rear Case
Plastic Lip
Latch
Take Apart Rear Covers - 12
4 Release the three latches on the top of the printer.
Rear Covers
Take Apart Rear Covers - 13
5 Lift up and release the rear case from the two tabs on the back of the printer.
6 Remove the rear case.
Rear Case
Tab
Tab
Take Apart Rear Covers - 14
Interface Cover
1 Using a small flat-blade screwdriver, release the mounting tab and remove the interface cover from the rear case.
Interface
Mounting Tab
Cover
Take Apart Rear Covers - 15
Logic Board Cover
1 Press in the front latch and release the side latch.
2 Pull back and remove the logic board cover from the printer.
Front Latch
SideLatch
Take Apart Cut Sheet Feeder - 16
Cut Sheet Feeder
Before you begin, remove the following:• Front covers • Rear covers
Caution:
Review the ESD precautions in Bulletins/Safety.
Cut Sheet Feeder
Take Apart Cut Sheet Feeder - 17
1 Disconnect connectors CNV and CNLF from the logic board.
CNLFConnector
CNVConnector
Take Apart Cut Sheet Feeder - 18
2 Remove the connector wires from the slot on the cut sheet feeder.
Cut Sheet Feeder
Connector Wires
Slot
Take Apart Cut Sheet Feeder - 19
3
Note:
Make sure the screws do not fall into the bottom cover.
Using a Phillips screwdriver, remove the two screws that secure the cut sheet feeder to the printer.
4 Press in the latch and remove the cut sheet feeder.
Cut Sheet Feeder
Take Apart Cut Sheet Feeder - 20
Replacement Note:
Make sure the alignment pins on the cut sheet feeder are aligned with the printer frame.
Alignment
Alignment Pin
Pin
Take Apart Paper Support - 21
Paper Support
Before you begin, remove the following:• Front covers • Rear covers• Cut sheet feeder
Caution:
Review the ESD precautions in Bulletins/Safety.
Paper Support
Take Apart Paper Support - 22
1 Pull out the paper support until it rests against the stops.
2 Push the support forward and disconnect the latches.
3 Slide out the paper support.
Paper Support
Latches
Take Apart Pickup Roller - 23
Pickup Roller
Before you begin, remove the following:• Front covers • Rear covers• Cut sheet feeder
Caution:
Review the ESD precautions in Bulletins/Safety.
Pickup Roller
Cut Sheet Feeder
Take Apart Pickup Roller - 24
1
Caution:
When the roller is removed, the feeder gear is loose. Remove the roller slowly so that the gear will not fly off.
Press in the two latches on the pickup roller and push out the roller.
2 Remove the feeder gear from the cut sheet feeder.
Cut Sheet Feeder
Feeder Gear
Latches
Take Apart Pickup Roller - 25
3 Lift up one end of the roller and remove the other end from the mounting hole.
4 Remove the pickup roller from the cut sheet feeder.
Pickup Roller
Cut Sheet Feeder
Take Apart Pickup Roller - 26
Replacement Note:
Align the notch on the upper gear with the upper line on the cut sheet feeder. Align the notch on the feeder gear with the lower line on the cut sheet feeder.
Feeder Gear
Upper Gear
Notch
Notch
Take Apart Logic Board - 27
Logic Board
Before you begin, remove the following:• Front covers• Rear covers• Cut sheet feeder
Caution:
Review the ESD precautions in Bulletins/Safety.
Logic Board
Take Apart Logic Board - 28
Note:
Information on the amount of ink absorbed by the ink absorbers is stored on the logic board EEPROM. When replacing the logic board, check the ink absorbers. If the upper ink absorber has ink in it, replace it. Always replace the lower ink absorber.
Upper InkAbsorber
Lower InkAbsorber
Take Apart Logic Board - 29
If the ink absorbers have been used for two weeks or less, or if fewer than 50 pages have been printed, it is not necessary to replace the ink absorbers when replacing the logic board.
See “EEPROM Reset” in Additional Procedures for more information.
Upper InkAbsorber
Lower InkAbsorber
Take Apart Logic Board - 30
1 Disconnect the following connectors from the logic board:• CNCR• CNH• CNLF• CNV
CNLF
CNCR
CNH
CNV
Take Apart Logic Board - 31
2 Using a Phillips screwdriver, remove the three mounting screws.
3 Remove the logic board from the printer.
Logic Board
Take Apart Carriage Unit - 32
Carriage Unit
Before you begin, remove the following:• Front covers• Rear covers• Cut sheet feeder
Caution:
Review the ESD precautions in Bulletins/Safety.
Caution:
To prevent the print nozzles from clogging, do not touch or wipe them.
Carriage Unit
Take Apart Carriage Unit - 33
Caution:
Do not remove or loosen the two screws on top of the carriage guide. Loosening or removing these screws will cause the carriage to go out of alignment.
Carriage Guide
Screw
Screw
Take Apart Carriage Unit - 34
1 Turn the printer so that the power supply faces you.
Power Supply
Take Apart Carriage Unit - 35
2 Disconnect connector CNH from the logic board.
CNH
Take Apart Carriage Unit - 36
3 Turn the printer so that the carriage unit faces you.Carriage Unit
Take Apart Carriage Unit - 37
4 Remove the plastic ribbon cable and cable holder from the printer.
Cable Holder
Ribbon Cable
Take Apart Carriage Unit - 38
Replacement Note:
Make
sure the ribbon cable holes are mounted on the two tabs on the inside of the ribbon cable holder and the small tab is in the slot on the carriage unit.
TabCarriage Unit
Ribbon
Ribbon Cable Holes
Cable Holder
Take Apart Carriage Unit - 39
5 Press in the two latches.
6 Push up and remove the carriage release clip from the printer.
Carriage Release Clip
Take Apart Carriage Unit - 40
7 Using a Phillips screwdriver, remove the mounting screw from the carriage shaft.
Mounting
CarriageShaft
Screw
Take Apart Carriage Unit - 41
8 Carefully remove the shaft clip from the carriage shaft.
CarriageShaft
ShaftClip
Take Apart Carriage Unit - 42
9 Using a flat-blade screwdriver, carefully press in the carriage belt tensioner and disconnect the carriage belt.
CarriageBelt
Tensioner
CarriageBelt
Take Apart Carriage Unit - 43
10 Hold the carriage unit and slide out the carriage shaft.
11 Remove the carriage unit from the printer.
Replacement Note: Make sure the carriage unit is reinstalled properly in the printer.
Carriage Unit
Take Apart Carriage Ribbon Cable - 44
Carriage Ribbon CableBefore you begin, remove the following:• Front covers• Rear covers• Cut sheet feeder• Ink cartridge• Carriage unit
Caution: Review the ESD precautions in Bulletins/Safety.
Carriage Ribbon Cable
Take Apart Carriage Ribbon Cable - 45
1 Caution: Carefully remove the sensor to avoid damaging the carriage ribbon cable.
Remove the sensor from the carriage unit.
Carriage Ribbon Cable
Sensor
Take Apart Carriage Ribbon Cable - 46
2 Press in the five latches and remove the ribbon cable guide.
Ribbon CableGuide
Take Apart Carriage Ribbon Cable - 47
3 Remove the ribbon cable from the carriage unit.
Replacement Note: Make sure the ribbon cable holes are mounted on the two tabs on the inside of the ribbon cable holder and the small tab is in the slot on the carriage unit.
TabCarriage Unit
Ribbon
Ribbon Cable Holes
Cable Holder
Take Apart Carriage Belt - 48
Carriage BeltBefore you begin, remove the following:• Front covers• Rear covers• Cut sheet feeder• Ink cartridge• Carriage unit
Caution: Review the ESD precautions in Bulletins/Safety.
Carriage Belt
Take Apart Carriage Belt - 49
Carefully remove the carriage belt from the carriage unit.
Carriage Belt
Carriage Unit
Take Apart Carriage Belt Tensioner - 50
Carriage Belt TensionerBefore you begin, remove the following:• Front covers• Rear covers• Cut sheet feeder
Caution: Review the ESD precautions in Bulletins/Safety.
CarriageBelt
Tensioner
Take Apart Carriage Belt Tensioner - 51
1 Using a flat-blade screwdriver, carefully press in the carriage belt tensioner and disconnect the carriage belt.
CarriageBelt
Tensioner
CarriageBelt
Take Apart Carriage Belt Tensioner - 52
2 Slide out the carriage belt tensioner from the printer.
CarriageBelt
Tensioner
Take Apart Printer Frame - 53
Printer FrameBefore you begin, remove the following:• Front covers• Rear covers• Cut sheet feeder• Power supply
Caution: Review the ESD precautions in Bulletins/Safety.
Printer Frame
Take Apart Printer Frame - 54
Note: The printer frame is not a replaceable part. Remove the frame to access the purge unit, paper feed motor, ink absorbers, and bottom case.
1 Release the right latch and lift up the printer frame.
Printer Frame
RightLatch
Take Apart Printer Frame - 55
2 Release the left latch and remove the printer frame from the bottom cover.
Printer
LeftLatch
Frame
Take Apart Printer Frame - 56
Replacement Note: Make sure the bottom case circular tabs fit into the proper position in the printer frame.
Printer Frame
Bottom Case
CircularTabs
CircularTab
Take Apart Paper Feed Motor - 57
Paper Feed MotorBefore you begin, remove the following:• Front covers • Rear covers• Cut sheet feeder• Power supply• Printer frame
Caution: Review the ESD precautions in Bulletins/Safety.
Paper Feed Motor
Take Apart Paper Feed Motor - 58
1 Disconnect connector CNLF from the logic board.
Paper Feed Motor
CNLF
Logic Board
Take Apart Paper Feed Motor - 59
2 Move the platen bracket away from the mounting screw.
Platen Bracket
Take Apart Paper Feed Motor - 60
3 Note: Carefully remove the paper feed motor to avoid losing the gear.
Using a Phillips screwdriver, remove the two mounting screws.
4 Remove the paper feed motor from the printer.
Take Apart Paper Feed Motor - 61
5 Remove the gear from the paper feed motor.
Gear
PaperFeed
Motor
Take Apart Carriage Motor - 62
Carriage MotorBefore you begin, remove the following:• Front covers • Rear covers• Cut sheet feeder
Caution: Review the ESD precautions in Bulletins/Safety.
CarriageMotor
Take Apart Carriage Motor - 63
1 Disconnect connector CNCR from the logic board.
CNCR
Take Apart Carriage Motor - 64
2 Using a flat-blade screwdriver, press in the carriage belt tensioner and disconnect the carriage belt.
CarriageBelt
Tensioner
CarriageBelt
Take Apart Carriage Motor - 65
3 Using a Phillips screwdriver, remove the two mounting screws.
4 Lift up and pull out the carriage motor.
CarriageMotor
Take Apart Purge Unit - 66
Purge UnitBefore you begin, remove the following:• Front covers• Rear covers• Cut sheet feeder• Power supply• Printer frame
Caution: Review the ESD precautions in Bulletins/Safety.
PurgeUnit
Take Apart Purge Unit - 67
1 Move the carriage unit away from the purge unit.
PurgeUnit
Carriage Unit
Take Apart Purge Unit - 68
2 Using a Phillips screwdriver, remove the black mounting screw.
Take Apart Purge Unit - 69
3 Pull back the locking lever and remove the purge unit from the printer.
PurgeUnit
Locking Lever
Take Apart Purge Unit - 70
Replacement Note: Make sure the black lever interlocks with the platen assembly in the position shown.
Lever
Take Apart Ink Absorbers - 71
Ink AbsorbersBefore you begin, remove the following:• Front covers• Rear covers• Cut sheet feeder• Power supply• Printer frame
Caution: Review the ESD precautions in Bulletins/Safety.
Ink Absorbers
Take Apart Ink Absorbers - 72
Caution: Do not get the printer’s ink on your hands or clothes. Although the ink is water soluble, it contains dyes that will stain.
Note: After replacing the ink absorbers, you must reset the EEPROM on the logic board. See the Additional Procedures chapter.
Ink Absorbers
Take Apart Ink Absorbers - 73
1 Remove the clear plastic cover and the two ink absorber plates.
Ink AbsorberPlates
PlasticCover
Take Apart Bottom Case - 74
Bottom CaseBefore you begin, remove the following:• Front covers• Rear covers• Cut sheet feeder• Logic board• Power supply• Printer frame• Ink absorbers
Caution: Review the ESD precautions in Bulletins/Safety.
Perform the above steps.
Bottom Case
Take Apart Bottom Case - 75
Note: A replacement bottom case includes feet.
If necessary, replace damaged or missing feet.
Feet
Feet
Service Source
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Upgrades
Color StyleWriter 2500
Upgrades LocalTalk Module - 1
LocalTalk Module
Before you begin, turn off and unplug the printer.
Note:
This procedure covers the installation of an optional LocalTalk module, which enables the printer to connect to a LocalTalk network.
LocalTalk Module
Upgrades LocalTalk Module - 2
Note:
There are two versions of this module that look similar. The latest version states on the label that it works with both the 2400 and 2500. The earlier version only works with the 2400.
Upgrades LocalTalk Module - 3
1 Using a small flat-blade screwdriver, release the mounting tab and remove the interface cover from the rear case.
InterfaceCover
Upgrades LocalTalk Module - 4
2 Plug the LocalTalk connector into the serial port.
LocalTalk Connector
Upgrades LocalTalk Module - 5
3 Insert the upper edge of the LocalTalk module into the rear case, and then snap the bottom into place.
LocalTalk Module
Upgrades EtherTalk Adapter - 6
EtherTalk Adapter
Before you begin, turn off and unplug the printer.
Note:
This procedure covers the installation of an optional EtherTalk adapter, which enables the printer to connect to a Ethernet network.
EtherTalk Adapter
Serial Cable
Upgrades EtherTalk Adapter - 7
1 Plug the serial cable from the printer into the EtherTalk Adapter.
2 Plug in the EtherTalk power adapter.
EtherTalk Adapter
Serial Cable
Service Source
K
Additional Procedures
Color StyleWriter 2500
Additional Procedures Printer Cleaning - 1
Printer Cleaning
Before you begin, unplug the printer.
Caution:
Do not use ammonia-based or alcohol-based cleaners on or around the printer. These cleaners may react with the plastic.
Caution:
Do not spill liquid in the power cord receptacle.
Printer Covers
Additional Procedures Printer Cleaning - 2
1
Caution:
Do not get the printer’s ink on your hands or clothes. Although the ink is water soluble, it contains dyes that will stain.
Using a damp cloth, wipe the outside of the printer covers.
Printer Covers
Additional Procedures Printer Cleaning - 3
2
Caution:
Do not use any liquid cleaners inside the printer.
Open the front door of the printer.
3 Using a dry cloth, carefully wipe the rollers and platen.
Rollers and Platen
Front Door
Additional Procedures Ink Cartridge Replacement - 4
Ink Cartridge Replacement
No preliminary steps are required before you begin this procedure.
Caution:
Do not get the printer’s ink on your hands or clothes. Although the ink is water soluble, it contains dyes that will stain.
Ink Cartridge
Additional Procedures Ink Cartridge Replacement - 5
Note:
This procedure covers the ink cartridge replacement for either of the ink cartridges that come with the printer. One cartridge is black ink only; the other is a four-color ink cartridge with two ink tanks. One tank contains black ink only and the other tank contains the cyan, magenta, and yellow inks.
Ink Cartridge
Additional Procedures Ink Cartridge Replacement - 6
The Service part number for the black-only cartridge is for service use only. To order a replacement cartridge for a customer, use the finished goods part number (M3240G/A).
Ink Cartridge
Additional Procedures Ink Cartridge Replacement - 7
1 Turn on the printer.
2 Open the front cover. The carriage unit will now move to the center position.
Front Door
Carriage Unit
Additional Procedures Ink Cartridge Replacement - 8
3 Raise the bright blue lever on the carriage unit and remove the cartridge.
Blue Lever
Additional Procedures Ink Cartridge Replacement - 9
4
Caution:
To prevent the print heads from clogging, do not touch or wipe them.
Remove the bright orange cap from the replacement ink cartridge.
Bright Orange Cap
Additional Procedures Ink Cartridge Replacement - 10
5 Peel off the bright orange tape from the print heads.
Bright Orange Tape
Additional Procedures Ink Cartridge Replacement - 11
6 Install the replacement ink cartridge into the printer.
7 Close the printer cover.
Ink Cartridge
Additional Procedures Ink Tank Replacement - 12
Ink Tank Replacement
No preliminary steps are required before you begin this procedure.
Caution:
Do not get the printer’s ink on your hands or clothes. Although the ink is water soluble, it contains dyes that will stain.
Ink Tanks
Additional Procedures Ink Tank Replacement - 13
Note:
This procedure covers ink tank replacement for the four-color ink cartridge. The cartridge contains two separate ink tanks, one for black ink and one for cyan, magenta, and yellow inks. When you run out of ink, you replace only the empty tank, instead of replacing the entire cartridge.
Four-ColorInk Cartridge
Black-OnlyInk Tank
Four-ColorInk Tank
Additional Procedures Ink Tank Replacement - 14
1 Turn on the printer.
2 Open the front cover. The carriage unit will now move to the center position.
3 Remove and discard the old ink tank.Ink Tanks
Additional Procedures Ink Tank Replacement - 15
4
Caution:
To prevent the print heads from clogging, do not touch or wipe them.
Remove the plastic cap from the replacement ink tank.
Ink Tank
Plastic Cap
Additional Procedures Ink Tank Replacement - 16
5
Caution:
Make sure you install the color ink tank on the left and the black ink tank on the right.
Slide the ink tank into the ink cartridge and push down so the ink tank snaps into place.
6 Close the printer cover.
Ink Tank
Ink Cartridge
Additional Procedures Nozzle Check - 17
Nozzle Check
No preliminary steps are required before you begin this procedure.
Caution:
Do not get the printer’s ink on your hands or clothes. Although the ink is water soluble, it contains dyes that will stain.
Additional Procedures Nozzle Check - 18
Note:
This procedure explains how to run the nozzle check test page, which indicates whether the print nozzles need to be cleaned. The print nozzles are contained in the ink cartridge.
Ink Cartridge
Additional Procedures Nozzle Check - 19
1
Important:
Make sure the printer is off.
Load paper into the cut sheet feeder.
2 Hold down the power key until the power LED starts blinking. The printer will now print out a test page.
Power Button
Power LED
Additional Procedures Nozzle Check - 20
3 Examine the bottom of the test page to determine print head status.
If the horizontal lines in the test pattern are missing, one or more ink nozzles are clogged. To clear the nozzles, perform one of the print head cleaning procedures described in this chapter.
Additional Procedures Print Head Cleaning - 21
Print Head Cleaning
No preliminary steps are required before you begin this procedure.
Caution:
Do not get the printer’s ink on your hands or clothes. Although the ink is water soluble, it contains dyes that will stain.
Caution:
To prevent the print nozzles from clogging, do not touch or wipe them. The print nozzles are on the bottom of the ink cartridge.
Additional Procedures Print Head Cleaning - 22
Note:
Use the Cleaning option to correct blurred characters, horizontal white streaks, and missing dots caused by clogged ink nozzles. Use the Super Cleaning option when print quality does not improve after you have performed the Cleaning option two or three times.
Additional Procedures Print Head Cleaning - 23
1 Make sure the Color StyleWriter 2500 printing software is installed. See the Diagnostics folder on Service Source for the driver software.
2 Using the Chooser, select Color StyleWriter 2500.
3 Make sure the correct printer port is selected.
4 Close the Chooser.
Additional Procedures Print Head Cleaning - 24
5 Open any document and select the print option or choose Print Window from the File menu.
6 Click the Utilities button in the Print dialog box.
Additional Procedures Print Head Cleaning - 25
7
I
Select the “Clean the print head before printing” option.
8 Click OK.
Additional Procedures EEPROM Reset - 26
EEPROM Reset
No preliminary steps are required before you begin this procedure.
Note:
This procedure explains how to perform the EEPROM reset, which clears data stored on the logic board. It is necessary to perform this procedure after replacing the ink absorbers or the logic board. See “Logic Board” and “Ink Absorbers” in Take Apart for more information.
Logic Boardwith EEPROM
Additional Procedures EEPROM Reset - 27
Note:
This procedure uses either the black-only or the four-color ink cartridge.
Black-OnlyInk Cartridge
Four-ColorInk Cartridge
Black-OnlyInk Tank
Four-ColorInk Tank
Additional Procedures EEPROM Reset - 28
1 Disconnect the power cord from the printer.
2 Make sure the ink cartridge is installed and the power cord is plugged into the wall.
3 Open the front door.
Front Door
Additional Procedures EEPROM Reset - 29
4 Press and hold down the power button while connecting the power cord to the printer, and then release the power button.
5 Close the front door.
Power Button
Front Door
Additional Procedures EEPROM Reset - 30
6
Note:
A pattern page now prints and the EEPROM data is reset. The last bar on the pattern will be white, which shows that the data has been reset.
Press the power button to turn off the printer and then disconnect the power cord from the printer.
Upper Corner of Pattern Page
Additional Procedures Small Gear Replacement - 31
Small Gear Replacement
Before you begin, remove the front door (see “Front Covers”)
Replacement Note
: The small gears and springs in the front door fall out of position if a paper jam is forcibly removed from the printer. These gears and springs are not available as service replacement parts.
ÊFront Door
Small Gearsand Springs
Additional Procedures Small Gear Replacement - 32
Replacement Note:
The springs in the small gear fall out easily. Make sure the springs are not lost or damaged. These gears and springs are not available as service replacement parts.
Small Gear
Spring
Additional Procedures Small Gear Replacement - 33
1 Turn the front door so that the arm tabs face toward you.
Arm Tab
Arm Tab
Front Door
Additional Procedures Small Gear Replacement - 34
2 Place the gear and spring in the front cover and wrap one end of the spring around the tab on the front cover.
3 Set the spring into the groove.
4 Repeat for the other end of the spring.
Groove
Tab
Small Gear
Spring
Additional Procedures Small Roller Replacement - 35
Small Roller Replacement
No preliminary steps are required before you begin this procedure.
Replacement Note:
The small rollers in the platen assembly fall out of position if a paper jam is forcibly removed from the printer. These small rollers are not available as service replacement parts.
Small Roller
Additional Procedures Small Roller Replacement - 36
1 Lift up the platen cover.
2
Note:
There is a small mounting groove on the underside of the platen cover.
Slip the small roller under the top of the platen.
3 Push up and snap the roller into the groove under the platen cover.Small Roller
Platen Cover
Service Source
K
Exploded View
Color StyleWriter 2500
Exploded View 1
Bottom Casewith Feet922-1911
Purge Unit922-1143
Carriage Cable922-1904
Paper Feed Motor922-1906
Carriage Motor922-1907
Top Case922-1909
Front Cover922-1908
Rear Cover922-1910
Pick-Up Roller922-1914
Paper Support
922-2065
Logic Board661-1038
Carriage Belt922-1146
Carriage Unit922-1912
Cut Sheet
Feeder922-1903
Output Tray922-1139
Extension922-1138
Ink Absorbers (Kit)076-0470
Roller &Spring (Kit)076-0471Eject Roller922-1913
Logic Board Cover922-1915
Power Adapter922-2194