168 Arbor Place, New Albany, Indiana  |  cmansur@umail.iu.edu  |  317.517.1893

SUMMARY I am currently attending Indiana University Southeast where I am working toward a bachelor's degree in Communications with minors in Business and French. I am eager to go into sales or public relations, but until May, 2016, when I earn my degree, I'm working part time at Floyd Memorial Hospital and building a network of exceptional professionals.

SKILLS & ABILITIES As a Communications major I feel very confident speaking with people and building a report. I take direction well, and learning by doing does not phase me. I feel comfortable using business applications, such as Excel and Access.

EXPERIENCE REGISTRATION COORDINATOR FLOYD MEMORIAL HOSPITALSEPTEMBER 2014- PRESENT

Provide patients with an excellent first impression of Floyd Memorial Hospital. Verify, collect, and enter patient information into multiple software types. Facilitate communication between healthcare providers, patients, and insurance providers. Present patients with cost estimates and explanations of services provided.

SUPPLEMENTAL INSTRUCTOR INDIANA UNIVERSITY SOUTHEASTAUGUST 2014- DECEMBER 2014

Organize and lead informal review sessions where students discuss the material, develop organizational skill, and collaborate to better improve their learning experience.

AMBASSADOR FLOYD MEMORIAL HOSPITALOCTOBER 2013-SEPTEMBER 2014

Demonstrate the Floyd Memorial attitude of EXCELLENCE. Facilitate communication between patients and food preparers. Recognize challenging situations and offer any assistance possible. Use empathy to create a connection with patients.

OPERATIONS MANAGER HOLY COW CUPCAKESSEPTEMBER 2011-OCTOBER 2013

Handling and finding solutions to customer concerns. Working with and assigning teammates tasks to suit their strengths. Placing orders for needed supplies. Taking and preparing customers’ special orders. Designing product displays to increase efficiency and visual appeal. Manage a small team on providing excellent customer service while completing daily tasks.

SERVER LA MIE EMILIESEPTEMBER 2009- NOVEMBER 2011

Providing knowledgeable information about menu items. Fulfilled all shift assignments for two years. Specially selected to cater outside events. Self-trained as line chef.

EDUCATION INDIANA UNIVERSITY SOUTHEAST, NEW ALBANY, INDIANACOMMUNICATIONS WITH MINORS IN BUSINESS AND FRENCH

CGPA: 3.74I am a member of the Student Life Committee. I was included on the Spring 2014 Chancellor’s list, as well as the Fall 2014 and Spring 2015 Dean’s lists.

LEADERSHIP I am an outspoken member of the Student Life Committee and I often lead group discussions. During our annual budget hearings, I suggested an initiative that returned five thousand dollars to our budget. At Holy Cow Cupcakes I had the opportunity to manage a

small team who was responsible for customer satisfaction and occasional service recovery.

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