COLLEEN J. O'CONNOR3616 HACIENDA STREET, SAN MATEO, CA 94403

H: (650) 200-8859 | C: (650) 200-8859 | colleenjohn@yahoo.com

PROFESSIONAL SUMMARY

Experienced, versatile Legal Coordinator with highly praised skills, and proven success. Extremely organized with expert interpersonal communication skills; able to diffuse highly charged situations and negotiate win-win outcomes. Known for enthusiastic team-player mentality, creative problem solving and dedicated work ethic. Motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.

WORK HISTORY

YAHOO! INC.Legal Coordinator IV IP Compliance | Sunnyvale, CA | January 2008 - CurrentProcess copyright Infringement notices in accordance with the DMCA Maintain Case database; Create training manual for new team member; Facilitate interdepartmental work relationships; Create and Maintain Internal web pages using BB code, HTM; Create organic Counterfeit policy page using BB code; Maintain immaculate files; Plan offsite file transport; Audit case files for accuracy; Plan global team offsite team building events.

Shuttle Program Manager | Sunnyvale, CA | May 2006 - January 2008Develop multimillion dollar transportation program for several offices; Create and develop employee shuttle schedules & routes; Facilitate contract negotiations for renewals and amendments; Market transportation program to employees and plan for future expansions; Manage the wireless program on employee shuttles, including troubleshooting any connectivity issues; Coordinate & Facilitate employee off site transportation; Communicate program changes to employees via email and newsletters; Maintain shuttle Intranet site using File Manager; Plan Alternative Commutes for employees; Audit shuttles on their route personally.

GOOGLETransportation Program Manager | Mountain View, CA | June 2005 - February 2006Develop multimillion dollar transportation program for several offices; Create and develop employee shuttle schedules & routes; Facilitate contract negotiations for, renewals, amendments; Market transportation program to employees and plan for future expansions; Manage scooter, valet and carpool registration programs for Mountain View campus; Manage the wireless program on employee shuttles; Maintain and improve on vendor relationships with the City of Mountain View on shuttle stops and Commutesmart for shared Caltrain shuttles;

Coordinate & Facilitate employee off site transportation; Communicate program changes to employees via email and newsletters.

ENTERPRISE RENT-A-CARAccounts Payable | Mountain View, CA | January 2005 - June 2005Matched payments with invoices; Followed up with vendors for payment; Maintained Accounts Payable database

Inside Sales Coordinator | Mountain View, CA | June 2002 - January 2005Create tailored proposals and presentations for new business; Managed and tracked corporate revenue, growth and new business; Provided regional leads for 28 rental branches; Presented proposals to new and existing clients throughout the Bay Area; Maintained corporate customer database; Compiled and organized Monthly reports for region wide distribution; Arranged personal travel requirements for high profile corporate accounts; Resolved account issues or conflict.

Assistant Manager | San Mateo, CA | May 2000 - June 2002Created tailored corporate accounts that met clients needs; Managed 4 branches with a staff ranging from 2-8 employees; Trained new site employees; Managed Accounts Receivables for dealership and corporate accounts; Resolved billing issues; Awarded Top Performer office of the month repeatedly.

SKILLS

Intellectual Property Law Executive PresentationsProblem Resolution Cross Functional team coordinationCustomer Relations Management Global Event PlanningProject Management Advanced Computer SkillsCustomer Service & Sales Research & Report writingTraining User Study Coordinator

EDUCATION

BACHELOR OF SCIENCE Business Administration -MarketingCalifornia State University San JoseSan Jose, CA | 2000