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Collective Collective Results! Results!

Collective Results

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Page 1: Collective Results

Collective Collective Results! Results!

Page 2: Collective Results

“To Provide Superior Account Receivable Provide Superior Account Receivable

Management Solutions to Management Solutions to ReduceReduce

DSO, DSO, ImproveImprove Cash Flow, and Cash Flow, and IncreaseIncrease Profitability.Profitability.””

Mission StatementMission Statement

Page 3: Collective Results

A Message from Our PresidentA Message from Our President

In today's business environment, fast and effective recovery of In today's business environment, fast and effective recovery of your your receivables can be critical to the success of your company.receivables can be critical to the success of your company.

In fact, cash In fact, cash flow can be your most valuable asset; therefore, it makes sense flow can be your most valuable asset; therefore, it makes sense to to entrust it with professionals.entrust it with professionals.

Our expertise and professionalism deliver Our expertise and professionalism deliver the results you require without compromising current business the results you require without compromising current business relationships.relationships.

Speed and persistence are the keys to our tremendous Speed and persistence are the keys to our tremendous success.success.

We stay abreast of delinquent companies, aggressively We stay abreast of delinquent companies, aggressively pursuing the collection of your money throughpursuing the collection of your money through

expert negotiation. I expert negotiation. I have dedicated my career to the collection of the debt entrustedhave dedicated my career to the collection of the debt entrusted

to to Greenberg, Grant & Richards, Inc. by our loyal Clients.Greenberg, Grant & Richards, Inc. by our loyal Clients.

Scott Swisher, President

Page 4: Collective Results

Houston, TXHouston, TX

Tampa, FLTampa, FLAustin, TXAustin, TX

Corporate HeadquartersCorporate Headquarters

Los Angeles, CALos Angeles, CANew York, NYNew York, NYChicago, ILChicago, IL

We take great pride We take great pride in providing superior in providing superior client services and client services and

have a long history have a long history of exceeding client of exceeding client expectations.expectations.

In business for 17 years, In business for 17 years, we have grown into a we have grown into a

position of leadership position of leadership within our industry. We within our industry. We employ team members employ team members in six locations in the in six locations in the United States.United States.

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AdvantagesAdvantages

••

ExpertsExperts--

Who use best practices which span hundreds of years of manWho use best practices which span hundreds of years of man--hours as well as hours as well as current trends and techniquescurrent trends and techniques

••

ExperienceExperience--

Our team of seasoned collectors have an average of 20 years of Our team of seasoned collectors have an average of 20 years of large balance large balance commercial collections experiencecommercial collections experience

••

CertificationsCertifications--

We are certified, licensed and bonded by the Commercial Law LeaWe are certified, licensed and bonded by the Commercial Law League of gue of America and as well as SAS 70 CertifiedAmerica and as well as SAS 70 Certified

••

Fortune 1000 ClientsFortune 1000 Clients--

Many currently entrust us with their collections, and have for Many currently entrust us with their collections, and have for almost almost two decadestwo decades

••

Technology ProfessionalsTechnology Professionals--

Our highly trained team members have the most up to date Our highly trained team members have the most up to date

technology at their fingertips to ensure efficient management oftechnology at their fingertips to ensure efficient management of

your portfolioyour portfolio

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Professional CertificationsProfessional Certifications & Memberships& Memberships

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We maintain the highest recovery ratios in the industry. This iWe maintain the highest recovery ratios in the industry. This is due to our collection team s due to our collection team working in concert with a network of more than 12,000 creditworking in concert with a network of more than 12,000 credit--trained private investigators. trained private investigators. These private investigators provide professionally trained faceThese private investigators provide professionally trained face--toto--face contact with debtor face contact with debtor companies and greatly enhance overall asset and liability investcompanies and greatly enhance overall asset and liability investigation results. Local igation results. Local

investigators are typically engaged within 24 hours of an accouninvestigators are typically engaged within 24 hours of an account placement.t placement.

Recovery RateRecovery Rate

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$$ $ $ $ $ $$ $ $ $$

60 90 120 180 240 300 360 d60 90 120 180 240 300 360 daysays

Probability to RecoverProbability to Recover

HighHigh

LowLow

GGR RecoveryGGR Recovery

Industry AverageIndustry Average

Dept of Commerce Est.Dept of Commerce Est.

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From Placement to CollectionFrom Placement to Collection

••

Our accelerated collection procedure begins with the placement aOur accelerated collection procedure begins with the placement and distribution of your files. Our team nd distribution of your files. Our team of collectors are assigned new accounts based on their industry of collectors are assigned new accounts based on their industry experience, expertise, and tenure within experience, expertise, and tenure within the company. the company.

••

Entry level collection team members, required to have a minimum Entry level collection team members, required to have a minimum of three years experience in the of three years experience in the industry, handle the small balance accounts. Our large balance tindustry, handle the small balance accounts. Our large balance team members all have over 20 years eam members all have over 20 years experience in the collection industry. Upward mobility is availaexperience in the collection industry. Upward mobility is available to team members upon proven ble to team members upon proven performance.performance.

••

Upon assignment to the appropriate collector, a flow chart of prUpon assignment to the appropriate collector, a flow chart of procedures is immediately followed until the ocedures is immediately followed until the account is collected, recommended for litigation or recommended account is collected, recommended for litigation or recommended for write off to the Client. Our for write off to the Client. Our nationwide network of CLLA attorneys allow for easy access for tnationwide network of CLLA attorneys allow for easy access for the litigation process.he litigation process.

••

Greenberg, Grant & Richards, Inc. team members have extensive exGreenberg, Grant & Richards, Inc. team members have extensive experience working closely with clients perience working closely with clients and are effective in preserving existing customer relations betwand are effective in preserving existing customer relations between our clients and their customers. een our clients and their customers.

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Technology LeverageTechnology Leverage

••

Powerful technology base with modern IP based communication Powerful technology base with modern IP based communication owned and operated in house;owned and operated in house;

••

EDI, WebEDI, Web--services to interact and communicate with client services to interact and communicate with client systems;systems;

••

Secure internet enabled (SSL, Digital Certificates, Secure FTP)Secure internet enabled (SSL, Digital Certificates, Secure FTP)

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Hardware PlatformHardware Platform

••

Modern communication system and Data Modern communication system and Data CenterCenter

••

Multiple T1 backboneMultiple T1 backbone

••

Dell Power Edge serversDell Power Edge servers

••

Secured firewall and DMZ for Web serverSecured firewall and DMZ for Web server

••

InIn--house Website hosting and Mailhouse Website hosting and Mail

••

100% UPS backed with fail100% UPS backed with fail--safe redundant safe redundant sources.sources.

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Software PlatformSoftware Platform

••

Fully Integrated CRM System to Ensure Expedited Service to ClienFully Integrated CRM System to Ensure Expedited Service to Client;t;

••

Integrated Client Trust, Collection and Legal Management SystemsIntegrated Client Trust, Collection and Legal Management Systems;;

••

RealReal--time Statistics for Client and Management Team;time Statistics for Client and Management Team;

••

Auto Tracking of Placement Throughout its Lifetime;Auto Tracking of Placement Throughout its Lifetime;

••

Telephone Exchange Integration;Telephone Exchange Integration;

••

Secured Access at All Levels.Secured Access at All Levels.

Page 13: Collective Results

• Our comprehensive disaster recovery plan begins at the desktop of each team member.

• Multiple levels of firewalls, as well as antivirus systems, are incorporated company-wide to ensure data is secured and functioning at the highest levels at all times.

• With natural and man-made disasters occurring often, our policies and procedures go into effect immediately and have priority systems transferred to our satellite offices.

• In the worse case scenario, we can have our systems transferred to a co-location facility.

Disaster RecoveryDisaster Recovery

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Our Disaster Recovery Plan occurs within the first few hours; thus allowing for uninterrupted service for you, our Client.

Backup of all data is performed in a multitude of ways, to a variety of media outlets, insuring the integrity of Client and Greenberg, Grant & Richards Inc data.

All systems are frequently tested to ensure functionality and compliance. Those systems not meeting our high standards are reviewed for possible replacement.

Disaster RecoveryDisaster Recovery

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Your data on our system, is secure and set for immediate failover;

Multiple servers set in a Microsoft clustering environment allow

for continual uptime;

Real-time failover ensures no data loss and continued productivity;

Our highly trained and certified Information Technology staff, along with a significant investment in equipment and infrastructure, has allowed for a greater than 99.6% continual network uptime in the past 6 years;

With redundant data and voice lines, and our multiple office locations, we are not affected by services outside of our control;

This allows for uninterrupted attention to your files.

Disaster RecoveryDisaster Recovery

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Client AccessClient Access

••

RealReal--time access to our database allows Client access 24/7 time access to our database allows Client access 24/7 viavia web, email or mail;web, email or mail;

••

Collector notes are available for review online to evaluate progCollector notes are available for review online to evaluate progress;ress;

••

Client and individual debtor statements are available to downloaClient and individual debtor statements are available to download for analysis in MS Excel spreadsheets d for analysis in MS Excel spreadsheets allowing for easy manipulation by Client. This also allows for tallowing for easy manipulation by Client. This also allows for the ability to break down the debt by he ability to break down the debt by operating unit, cost or profit center;operating unit, cost or profit center;

••

Project cash flow using historic debtor payment patterns, debtorProject cash flow using historic debtor payment patterns, debtor

post dates and debtor promises;post dates and debtor promises;

••

Download in MS Excel spreadsheet for ease of useDownload in MS Excel spreadsheet for ease of use

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Each debtor file can Each debtor file can hold thousands of hold thousands of individual accounts individual accounts under the same file, under the same file, meaning that Client meaning that Client can track a multitude can track a multitude of transactions under of transactions under one debtor. Realone debtor. Real--time time access to track the access to track the moves of each debtor moves of each debtor enables Client to stay enables Client to stay on top each debtor on top each debtor and each of the and each of the individual accounts. individual accounts.

Multiple Accounts Handled with EaseMultiple Accounts Handled with Ease

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Online Client PlacementsOnline Client Placements

Client can place single accounts Client can place single accounts through their web access login.through their web access login.

Information needed:Information needed:

--

Account (transaction number)Account (transaction number)

--

Client Customer NameClient Customer Name

--

Customer AddressCustomer Address

--

Customer CityCustomer City

--

Customer StateCustomer State

--

Customer Zip CodeCustomer Zip Code

--

Customer Phone NumberCustomer Phone Number

--

Date of Last InvoiceDate of Last Invoice

--

Balance OwedBalance Owed

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Bulk Account PlacementBulk Account Placement

Large placements can Large placements can be sent by Client on be sent by Client on Excel spreadsheets. Excel spreadsheets. This ensures that a This ensures that a large volume of large volume of debtors with multiple debtors with multiple accounts each take accounts each take minimal time to input minimal time to input and allows for the and allows for the expedited collection of expedited collection of money through a more money through a more efficient process.efficient process.

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Contact Contact InformationInformation

Who shipped Who shipped the package?the package?

Additional InfoAdditional Info

Where was it shipped to?Where was it shipped to?

How much did it weigh?How much did it weigh?

Was there insurance on Was there insurance on the package?the package?

NotesNotes

Collector notes are found here as is Collector notes are found here as is any additional information found.any additional information found.Account Account

Client Client transaction transaction numbers are numbers are inserted for inserted for easy reference.easy reference.

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Client Placement SummaryClient Placement Summary

Informs Client of th

e current individual statuses of the placed accounts. This report can be exported into an Excel spreadsheet for further

analyzing.

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Client Statement Client Statement

Allows for easy Allows for easy printing or export to printing or export to an Excel spreadsheet an Excel spreadsheet or import into their or import into their A/R system.A/R system.

Client

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Batch Track Collections ReportBatch Track Collections Report

This report allows for This report allows for Client to track the Client to track the collection activity as a collection activity as a whole on all accounts whole on all accounts placed. The report placed. The report begins with the initial begins with the initial month of placement month of placement and allows for a full and allows for a full year of collections year of collections tracking. tracking.

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Client StatisticsClient Statistics

Client can review placement placement statistics at anytime. This statistics at anytime. This

includes yield, AWP, amount

collected, debt generation patterns and more.

Client

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Bond CoverageBond Coverage

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Errors and OmissionsErrors and Omissions

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Greenberg, Grant & Richards Inc. has made significant Greenberg, Grant & Richards Inc. has made significant investments in our communications, IT Systems and investments in our communications, IT Systems and proprietary software that is flexible enough to efficiently proprietary software that is flexible enough to efficiently handle all placement, collection and reporting handle all placement, collection and reporting requirements for you company. Our good reputation requirements for you company. Our good reputation coupled with our outstanding collection team will help coupled with our outstanding collection team will help to drive superior collection results and reflect the high to drive superior collection results and reflect the high

standards for you companystandards for you company

..

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Thank You!Thank You!

We sincerely appreciate the We sincerely appreciate the consideration you have given consideration you have given to the services offered by to the services offered by Greenberg, Grant & Richards, Greenberg, Grant & Richards, Inc. Inc.