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Fusion Voicemail Plus™ User Guide

For the iPhone

Welcome to Fusion Voicemail Plus™!

Fusion Voicemail Plus™ (FVM+) is a replacement for the

ordinary voicemail that you use with your cellular phone

company. With FVM+ you receive your voicemail messages

right on your mobile phone—within seconds of the caller

leaving it.

To use FVM+, you simply change the call forwarding number

for Busy/No Answer calls on your mobile phone from your

carrier’s voicemail system to the PhoneFusion™ voicemail

system. Instructions on how to make this change were

provided to you at signup and via email.

Once you have enabled call forwarding, the PhoneFusion™

system will take your voicemail messages and send them to

your mobile phone. You will know that a voicemail has arrived

when you hear the PhoneFusion™ announcement tone and

see the new message indicator.

To access FVM+, you can run the application from the icon on the application screen.

**IMPORTANT NOTE*** YOUR CARRIER MAY CHARGE YOU TO USE SOME OF THE FEATURES REQUIRED

TO MAKE THIS APPLICATION WORK SUCH AS CONDITIONAL CALL FORWARDING.

Installation:

1.) Installation

Visit the iPhone App Store and download the FVM+ application.

There are 2 versions of the FVM+ application available through the iPhone App

Store. The FREE Lite version of Fusion Voicemail Plus has EXACTLY the same

features and functionality as the paid version except it has ads in it. You can

upgrade from free to paid from within the app so try the free one first!!!

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2.) Registration

Open the application; you will receive a registration screen. Complete all information

requested. Once complete, you will see confirmation that the account was created and you will

receive an email with your account and user information.

**PLEASE STORE THIS EMAIL FOR FUTURE REFERENCE. YOU WILL NEED THIS INFORMATION TO LOG

INTO YOUR ACCOUNT**

After you have registered your account; you will be brought to the ‘Settings’ menu.

3.) Call Forwarding

In the settings menu, you can ‘Enable/Disable’ FVM+ call forwarding. Follow the instructions

listed or to manually program call forwarding.

To manually activate conditional call forwarding:

• Go to your ‘Contacts’

• Click on ‘FVM+’

• Click ‘Enable/Disable F VM+’

You will get a response that call forwarding was successful; otherwise, contact your carrier and

ask them to program conditional call forwarding for busy/no answer calls to 1-813-200-0200

4.) Voicemail Greetings

Run the application. You now have the option to record a specific

voicemail greeting; simply follow the prompts to do so.

To record your Voicemail Greeting

• Select ‘RECORD’

• Speak your voicemail greeting

• Hit ‘STOP’ when done

• Listen to your voicemail greeting by pressing ‘PLAY’.

• Once you are satisfied with your recorded greeting, select

‘UPLOAD’.

You will receive a confirmation message if your voicemail greeting

has successfully uploaded

If you need assistance, please email support@phonefusion.com, and we’ll be happy to help, or visit us

online at http://support.phonefusion.com.

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Using Fusion Voicemail Plus:

You can access Fusion Voicemail Plus™ at any time by clicking on the icon. Once installed, FVM+ will

notify you when a new message is received by playing the PhoneFusion™ new message tone.

Your messages will display as follows:

If you have the ‘Pre-Fetch Message’ option set to ‘ON’, FVM+

will automatically download new messages as they arrive.

Messages are downloaded when the arrow is facing down

Highlight the message you wish to listen to using the touch

screen. The header color of the selected message will change

to a lighter shade for ease in identifying.

Note: if the download is unsuccessful (usually due to

temporary Internet connectivity issues), you can simply click

the message at any time to reattempt the download.

Each voicemail message can be up to 2 minutes in length. And

you have up to 50 MB total storage capacity online, which is

approximately 30 minutes.

Messages are color-coded as follows:

Each message shows the date and time (in your selected time zone) that the message was received , the

length of the message in minutes:seconds, the phone number that left the message, the phone number

the message was left for and the Caller ID name (if available) of the caller.

Caller ID Name

Red Marked for deletion (deleted when you empty trash). Note that if you don’t

empty your trash your mailbox may fill up.

Green New (not listened to)

Orange Old (listened to)

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Note that the Caller ID name is taken from your contacts on your device. If you do not have a specific

caller’s name added to your contacts, FVM+ will attempt to collect the caller’s name from their carrier.

The caller’s name is obtained from public sources and is subject to change.

Contact Pictures

If your contact has a picture assigned to it and the caller ID received matches that contact; we now

display their picture instead of the voicemail icon.

No Caller ID Name

If the caller’s name is not available; we will simply display the caller’s phone number.

Filter Options

Tap and hold the status bar at the top of the application to filter your message view.

You can filter messages by:

• All Messages

• New Messages

• Faxes

• Contacts

• Trash

Status Bar

At the top of the application screen you will see a status bar which displays the number of messages

based on the type.

They read as follows:

• New Messages

• Faxes

• Old Messages

• Trash

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Options

You will also see a button marked as ‘Options’. The ‘Options’ Menu contains the following:

• Create Voice IM: Record a voice message that you can

send in a text message. The message will be sent as an

embedded link.

• Call Voicemail: Select this shortcut to call directly into

your FVM+ mailbox to listen to messages, change your

password, record a greeting, etc….

• Sync Message List: Selecting this will pull all messages

FVM+ has online (from all of your FVM+ Sources you

have configured) into the FVM+ application.

• Move All to Trash: Select this option to move ALL

messages in the application (regardless of status) to the

Trash bin. You will still have to purge these messages at

a later time if you do not have the ‘Empty Trash on Exit’ feature turned on.

• Remove All from Trash: Select this option to move all of your messages marked as ‘Trash’

back to the FVM+ application.

• Empty Trash: Select this option to manually ‘Purge’ all messages marked as trash.

Application Menu Options:

The following application features and settings are fixed options when the application is opened. The

three options show at the bottom.

• Messages: this option will take you to your message screen from any menu.

• Help: this option brings you to your ‘Help’ Menu. We have provided additional information

on this menu on the following page.

• Settings: this option brings you to your ‘Settings’ Menu. This link applies to the application

and not the message. We have provided additional information on this menu on the

following page.

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Message Management Options:

The following functions are available when a message is selected. The options you have available to you

only apply to the message that is highlighted.

• Trash: Select the ‘Trash’ icon to move this specific

message to the trash can. You will still have to ‘Empty

Trash’ later to purge the mailbox.

• Reply: Select ‘Reply’ to send a message back to the

caller. You can call the number back, send an SMS

message or reply by voice.

• Voice Reply: This is a direct link to reply to the caller via

voice reply. Record your voice reply and press the

Upload button. After uploading, you will be taken to the

built-in SMS application where you can tap and hold to

paste the link to your voice reply. When the caller

receives this text link, they can click on the link to listen

to your voice message.

• Play: Play the selected message.

• Actions: ‘Actions’ brings you to your message options. This has a menu to choose from. It

only appears if a message has been selected/highlighted.

Action Options Menu

These features are available within the ‘Action’ Menu. This

• Play Message: select to play the message.

• Forward Message: You can forward a message to any email address. You can also forward

messages to another PhoneFusion™ customer’s phone number.

• Add to Facebook: Select this option to add the voicemail to your Facebook wall as a link for

others to click on and hear.

• Call: Select ‘Call’ to place a call to the number that left you the voicemail.

• SMS: Send an SMS message to the number which left you the voicemail.

• Reply by Voice: Use the voice reply feature for this call.

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Action Options Menu (Continued)

• Move to Trash: Move this message to the trash bin. You will need to ‘Empty Trash’ to purge

the messages.

• Mark as New/Old: Mark this message as ‘New’ or ‘Old’.

• Add/ View Contact: if the person calling you is not in your phonebook. Select ‘Add Contact’

to add their #. If they do exist in your phonebook; select ‘View Contact’ and we will bring

you to their entry in the event you want to edit it.

Voicemail Message Player

The FVM+ application will display a player when a voicemail message is playing. When the message is

playing; your device will not go into sleep mode.

• Actions: shortcut to your ‘Actions’ Options

Message Menu

• Speaker: Select to play this message on

Speaker phone and not through the earpiece.

• Close: Select this to close out the player.

• Rewind: Select the rewind [ < ] arrow to

rewind the message.

• Pause/Play: Select to ‘Pause’ or ‘Play’ the message.

• Fast-Forward: Select the Fast-Forward [ > ] button to Fast-Forward through the message.

• Message Slider Bar: you can drag the marker on this

player throughout the message to play at a specific place.

Help Menu

• How to Use FVM+: Gives a summary of how to use this

application and what the colors of the messages indicate

• How FVM+ Works: Gives a summary of how the

application is programmed and its functions.

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• FAQ’s: This section also provides a link to the entire list of FAQ’s.

• Knowledge Base: This is a direct link to our FAQ’s on our support site.

http://support.phonefusion.com

• Bug, Comment or Request: Send an email to our development team on our support site. We

will troubleshoot and respond by email. We also welcome comments or requests.

• Write Review: Like it? Love it? Let us know!

Settings Menu

Account Access Options

• Manage Accounts: Add your FVM+ and PhoneFusion™

accounts to sync with the device. You can add numerous

accounts to be stored.

o The first number listed will be the primary account

that will be used when dialing your Voicemail Plus

Mailbox.

o You can change the order of these accounts to make

any number the primary.

o To Add/Remove an account, click on the ‘Edit’ key in

the upper right corner.

**You can also record/change your voicemail greeting from this screen. Click on ‘Manage

Accounts’, than Click on the phone number you want to record the greeting for. Once the

number has been selected click on ‘Voicemail Greeting’**

**This greeting will apply to callers who call this specific

number**

• Enable/Disable FVM+: Click on this option to get directions on

how to ‘Activate’ or ‘De-activate’ your conditional call

forwarding. You will need to do this to have the application

begin working correctly or if you want voicemail go back to

your carriers’ voicemail.

• Set App Lock Code: Password protection for FVM+ application

on your phone to prevent unauthorized access to your

voicemails. This password is ONLY for the Phone; this does

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not change your web or phone password. Each time you open FVM+ you will be required to

know your password.

o Select ‘Set Password’ and the following screen will appear. You are now able to set a

password hint. If you enter the wrong password, the application will show you your hint.

• Call into my mailbox: This will place a call to your Fusion Voicemail Plus™ mailbox where you

can change your voicemail greeting, listen to messages and

change your phone password if you wish to do so.

• Log into my FVM+ web account: This will take you directly

to http://fvmplus.phonefusion.com where you can log into

your web account using your subscriber ID (1011********)

or cell phone number and your 4 digit password that was

emailed to you in your Welcome Letter after registration.

• Connect with Facebook: Add your Facebook account to

your FVM+ application. You can post your voicemail

messages to your Facebook Wall.

• Twitter Account: Add us to your Twitter page.

Display Options

• Color Scheme: Choose a different color scheme for your

FVM+ application. Select from a variety of custom colors.

• Don’t Show/Show Contact Photos: FVM+ can display the

picture you have set for a specific contact; each time you

receive a voicemail from them. Select this option to

disable or enable picture display. Note; FVM+ must have

received their caller ID correctly in order for us to match

their contact entry within your phonebook.

• Time Format: You can change the time format displayed.

By selecting either the 12 or 24, the time will change from

12 hour (AM or PM) to 24 hour format, or in reverse.

General Options

• Pre-Fetch Messages: Turn this option ‘ON’ to have FVM+ auto download messages when they

are received for immediate access to your messages.

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• Empty Trash on Exit: Turn this option ‘ON’ to automatically purge your messages marked as

trash when exiting the application.

Voice IM

• Default Keyboard: Choose to have the virtual keyboard default to open in SMS or email mode.

• SMS Instructions: Turn instructions ‘ON’ or ‘OFF’ for each SMS.

• Max Recent Recipients: Display up to 20 of your last SMS recipients for easy access to send

SMS.

Scheduled Personalized Voicemail Greetings

Go online and program more than one voicemail greeting to be played at different times of the day, on

different days, as you prefer.

The Audio Folder is where all of your custom audio messages are stored. Upload a wav or mp3 file. All

plans include up to 2 MB of audio storage.

• Click on Manage Audio and upload audio into the system. Once you have audio uploaded, you

can schedule your voicemail greetings.

Also based on Caller ID

Schedule a caller to hear a specific voicemail greeting based on their caller ID. Log into your web account

and provide a specific 10 digit phone number and PhoneFusion will play a specific voicemail greeting to

that 1 caller.

Voice-to-Text

When you receive a voicemail, PhoneFusion™ can transcribe the voicemails received. Transcriptions are

fully automated so they may contain mistakes. You can retrieve the transcription in 3 ways.

- Directly on your FVM+ application on the phone - you will see the option to ‘Read’ the

voicemail.

- You can ask the system to email you the transcribed message to the email address provided

online for your voicemail to email settings

- By logging into your FVM+ online account.

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Voice-to-Text Device Display Example:

Log into your FVM+ web account to sign up for Voice-to-Text Transcriptions; pricing ranges depending

on the package you choose.

Inbound Faxing

Have callers send you a fax to your cell phone number. Ignore the call and when we detect the fax, we

will send it to you within the FVM+ application. You can also log into your web account and add an email

address where a copy of the fax will be sent.

Email and Notifications

Voicemail to Email

You can now add an email address where your voicemails can be sent as a .wav attachment.

Fax to Email Options

Enter an email address where your faxes will be sent as a PDF.

Mailbox Alerts

You can also change the mailbox notification settings. Currently FVM+ is programmed to send you an

email when your mailbox reaches 70% capacity. Log in and change this to 80% or 90% or disable them

completely! Remember that FVM+ will not take, store or deliver messages if your mailbox is full.

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Shortcuts

In addition to the menu functionality, you can invoke commonly-used commands with the touch screen.

From the main message listing screen:

• Touch the message you wish to select.

• Drag from left to right on the message line to move the message to trash.

• You can drag the list up and down by touching the screen and moving up or down.

**Note that this does not change the active selection, only what is displayed.**

Removing Fusion Voicemail Plus™ from your iPhone Device: If you have decided that FVM+ is not for you and would like to go back to your original carriers’

voicemail; follow these instructions:

!!!!! Important Note: once your FVM+ account is cancelled, all messages and programming we have

stored on our systems will be deleted forever and permanently erased. If you have messages you need

to listen to; retrieve them first before you cancel your account. Visit http://fvmplus.phonefusion.com

and enter your login and password. Your login username begins with (1011) or you can use your cell

phone number. If you don’t have your password; use the ‘forgot password’ link to retrieve it.

In order to cancel your PhoneFusion Voicemail Plus™ account you need to do 3 things.

1.) Disable Call Forwarding to PhoneFusion™ on your mobile device

2.) Remove the FVM+ application from your device.

3.) Cancel your FVM+ account online at http://fvmplus.phonefusion.com

Detailed Instructions to Complete the Cancelation:

Please follow the steps below in order to complete the full cancellation process.

1.) If you have already removed the application, contact your carrier. Ask them to REMOVE

conditional call forwarding for busy/no answer calls and to reset it to your carrier’s standard

settings.

If you still have the application installed on your device…

a. Open your ‘Contacts’

b. Select ‘FVM+’ Contact

c. Click on Disable FVM+

2.) From the main menu, delete our application from your mobile device

3.) Log in to your account at http://fvmplus.phonefusion.com and select My Account ->Rate Plan ->

Cancel Account

Please note: You MUST complete all 3 steps above in order to restore your phone service. Failure to do

so may result in missed callers or missed messages.