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Collaborating for Engaged Change Joyce Munro & Marianne Sweden City of Raleigh

Collaborating for Engaged Change

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Presentation, Collaboration for Engaged Change, presented at Winter 2012 NCLGBA Conference

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Page 1: Collaborating for Engaged Change

Collaborating for Engaged Change

Joyce Munro  &  Marianne SwedenCity of Raleigh 

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< $

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Collaboration + Engagement

= Change

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1. “Stand on the Printer”

2. Create a common language

3. Expand your network

4. Question the experts

5. Practice deliberately

Raleigh OMBChange Agent Playbook

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Change

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To change, YOU haveto think and act differently.

To drive change, you have to get OTHERS to think and act differently.

“People are very open‐minded about new things –as long as they're exactly like the old ones.” 

‐ Charles Kettering

Change

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Changing Mind Maps

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Focus your stand on targeted change

Make a bold statement

Keep it simple

Engage as many senses as possible

Repeat the message over and over and over

1.  “Stand on the Printer”

It Starts with One: Changing individuals changes organizationsJ. Stewart Black and Hal B Gregersen

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Heart of recession – FY2012

Recession fatigue – FY2013

Recovery, our new story – FY2014

Budget Kick Offs

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Lessons from the Brady Bunch: Everything you need to know to succeed 

with budgeting

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Instill confidence that “you can do it”

Provide concrete strategies/techniques

Think beyond departmental siloes

Brady Bunch as a Metaphor

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Recession Fatigue –Pay Attention!

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Recession Fatigue –Pay Attention!

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What are the gorillas in the room we CANNOT fail to see?

Recession Fatigue –Don’t Miss the Gorillas

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Kingdom of CoR SlideKingdom of CoR

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Kingdom of CoR SlideThe Great Necrosies

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Tell a great story in order to get others interested in telling a better story.

Focused on:

Power of story to enhance recall and retelling

Many opportunities for departments to be telling their story and to engage people differently and more compellingly

Opportunities to focus on better business case development

Telling the Story

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Language is a powerful change tool

“Stand on the Printer”

“Gorillas in the Room”

“Tell the Story”

When you hear people using YOUR language, you know you’re making progress!

2.  Create a common language.

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What do a Fire Marshall, Parks Planner &  Training and 

Development Manager have in common? 

Pop Quiz

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OMB Exchange

They each spent six months with OMB learning, collaborating and creatively solving problems.

They continue to drive change throughout the organization. 

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OMB Exchange

Budget Focus Group ‐department analyst network

OMB Reunion

Office space design

3.  Expand your network.     Exchange ideas. 

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Restaurateurs

Random Stanford students

Random group of average intelligence

Which restaurant concept is likely to drive the greatest profits if located in Palo Alto? “Make your own breakfast” restaurant

Pizza Shop (counter service, delivery and take out)

Sushi/Asian fusion

McDonald’s franchise

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Expert pros

Superior amount of knowledge in a focused area

Superior skill in a focused area

Expert cons

Can’t always see the big picture

Theoretical at expense of practical

Encourage devil’s advocate position

Engage generalists or “outside” professionals

4.  Question the Experts 

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Creative Opportunity:  Identify new ways to improve your annual 

budget development process.

Obstacle:  You keep coming up with the same old ideas or 

are just plain stuck.

Let’s Practice…

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Go around the table in turn and respond to the following question:

How you can use poker chips to improve your annual budget processes?

Rules:  

Each table is a team.  Each table appoints one note taker.  The rest of the table are players. 

Think Time: 2 minutes.  No talking among team members during this time. You may not write down your thoughts.

Play Time:  3 minutes

Each person must take a turn.  If someone is stuck, the team is stuck.

Provocative Spontaneous Problem Game

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To build your creative problem solving skill and drive change you have to practice often and deliberately

Spontaneous problems

Good structure for quick practice

Build confidence in thinking and speaking extemporaneously

Great for staff meetings

Great way to get unstuck

Anything can be a spontaneous problem!

5. Practice Deliberately

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1. “Stand on the Printer”

Raleigh OMB Change Agent Playbook

2. Create a common language

5. Practice deliberately

4. Question the experts

3. Expand your network

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What’s in your change playbook?

What are your opportunities to engage others differently?

How will you drive change?

Be the Change Agent