CoimbraMarch 2012

Lidija Pavić-Rogošić, ODRAZ - Sustainable Community Development

Training on Social Inclusion

CIVITAS ELAN Measure: Safety and security for seniors

Objectives:  

• Improve safety of senior citizens in public transport

•Raise reliability of public transport to senior citizens

• Increase the understanding among public transport staff of senior citizen’s expectations and needs

Plan for stakeholder engagement prepared

• new low-floor vehicles allow safer and more comfortable acess

• platforms adjusted to needs of physically challenged

• 147 displays at PT stops across the city inform on arrival of trams and buses

• CCTV cameras and surveillance system introduced

• shelters to protect from precipitation on most PT stops

Safety and security for seniors improved

Workshops with senior citizens

• 15 workshops in different homes for elderly held

Participants:• almost 500 elderly persons• project partners: ODRAZ, ZET project

personnel, City of Zagreb, ZFOT • ZET drivers, traffic police, City

department for traffic and City department for social welfare

Inspired by Salzburg PT provider!

What we do on workshops

• a conversation related to city mobility follows the presentation of brochure and promo film

• ZET drivers give recommendation for safety in PT vehicles

Comments

• We are very satisfied with new trams!They make our life easier, it is safe to enter

the tram. The disadvantage is that the part of corridors

are narrow• New buses are more comfortable• Displays - good for easier travel planning• We appreciate raising awareness of PT

drivers on need of elderly passengers• Leaflet with guidelines for safer use of PT

for elderly people are useful• ZET Transit System radio in PT vehicles

with important traffic information is very useful

Comments• A lack of culture amongst the cyclist; the

City should look for a solution to the problem of rushing bicyclists

• A lack of traffic culture in general among citizens• The lack of information about electronic

PT ticketing system• Crowds in trams and buses during rush

hours• Bad maintenance of tram and bus

stops; vandalism• A short duration of green light for

pedestrians on traffic lights • A need for more traffic lights with sound

notification

Concrete results

Based on a discussion during the workshop, together with a traffic police► a proposal for better solution at one crossroad to be more user friendly was sent to a City department for traffic

Workshops in ZET depot

• Workshop in ZET depot on how to use PT safely

Workshops on safety of elderly in PT with tram and bus drivers

•4 meetings/workshops during March with more then 160 drivers

The leaflet

• a leaflet with practical advices for seniors on how to use PT – distributed at events

• the first of the kind

CE joined the International Day of Older Persons

• held on 29 September 2011• opportunity to distribute practical

guidelines for safer use of public transport for elderly people well accepted

Mayor of Zagreb

Promo film

• A short movie (1,5 min) on seniors in PT „Alojz and Vlatka” prepared

• Regularly shown during workshops with elderly

• Promoted in Info-point, presented on national TV – HRT and Z1 TV

• English subtitles prepared and posted on civitas.eu web page

• http://www.youtube.com/watch?v=3zoaGg4Zn9g

Excellent feedback from elderly people during workshops

Atracts the interest of media

Event at Info-point

Wednesdays in tram:

•Safety of elderly in PT, December 2011 short film and brochure promoted

CIVITAS ELAN Info service

• app 350 addresses, including 86 journalists

Photo competition, EMW

• Photos with elderly passengers

CIVITAS ELAN Zagreb web site

Media appearance - Safety of elderly in PT

• TV reportages on elderly and safety in PT (including short film, interview with bus driver)

• web articles

• written article

• radio reports

• ZET’s Department for transport of disabled people - established in 1994

• provide every day transport for disabled people and children - to work, faculty, school, therapy, etc.

• 30 drivers and 11 persons which take care of disabled children and those with other impairments - educated to work with their beneficiaries

• 9 vehicles for transport of disabled people and 7 for children

Transport of disabled people in Zagreb

This is not a CIVITAS ELAN measure

• this service secure better quality of life and inclusion in different activities

• the right to use this service implemented in cooperation between ZET and City of Zagreb

• more people that use this service and more trips every year • in 2008 ► 24.688 trips, almost 14%

more than previous year; • in 2011 ► 32.429 trips

Transport of disabled people