Cohort 1A-C Coaching Call

June 4, 2014Facilitators:Lisa Carhuff

Kathy McGowan

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WELCOME and Introductions

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Sense of Urgency

• A sense of urgency is the attitude and process of treating key or personal matters as if one's life depended on it. It is determination to stay focused on results and deadlines until the task or project is completed.

• “Perfection is not attainable, but if we chase perfection we can catch excellence.” Coach Vince Lombardi

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Patient and Family Engagement Best Practice Implementation – Q 2 2014 Data Update

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Leadership Best Practice Implementation – Q 2 2014 Data Update

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Sharing Success Stories and Support for Struggles

– Hospitals who have achieved success in Patient and Family Engagement/Leadership best practice implementation?

– Any questions of the group on how to approach challenges?

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Vulnerable Populations: Eliminate Health Disparities

Vulnerable populations are defined as those who may need adjusted service because of (including but not limited to): disability status, income (payor status), race, ethnicity, language, religion, sexual orientation, veteran status, or poor access to health care services.

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Sharing Success Stories and Support for Struggles

– Hospitals who have achieved success identifying and addressing vulnerable populations?

– Any questions of the group on how to approach challenges?

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Cohort 1 – Safety Across the Board

• Share additional successes on any HEN Topic

• Best Practice Implementation questions?

• Any questions/comments regarding measures?

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Sense of Urgency

• What actions will you take to adjust your improvement process based on what you have heard?

• What can the HEN do to support your efforts?

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Upcoming Events

• Next Cohort Coaching Call: July 2, 2014• Data Submission – April Data Due June 17:

ADE’s including INR, BG, and Opioids Falls with injury VTE-6 (due once a quarter) HAI (if not submitting via NHSN) EED if applicable

• 6/25 Patient and Family Advisory Council Workshop*• TeamSTEPPS training

June 17-19, 2014 Cuscowilla, Eatonton,June 24-26, 2014 UGA Tifton Campus Conference Center,

TiftonJuly 8-10, 2014 GHA Education Center, Marietta

*Open to PFE Learning and Action Collaborative participants and others as space allows

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EVALUATION

Remember Complete the evaluation for today’s Cohort 1 Coaching Call!

http://survey.gha.org/n/cohort1060414.aspx