Cognizant Digital Archiving ServiceAugust, 2018Rob Aaldijk | DAS Product Owner Central Europe

© 2018 Cognizant

Contents Presentation and Demo Digital ArchivingPresentation (45 minutes):1. Introduction2. Highlights of Digital Archiving Service: SaaS based, currently hosted in Benelux/Germany

as private cloud (expansion possible), can be also hosted on-premise or hybrid, additional services available (business integration, legacy data migration)

3. Key components of the solution (Hitachi Vantara Content Platform as a basis, currently extended with records management solution (Star SEAL). Planned (roadmap) services: scanning and indexing services, structured data archiving, SAP Archiving, MS SharePoint archiving, Salesforce Content offloading and archiving

4. Business implementation5. Service aspects (support model, SLA)6. Cost model (principles)

© 2018 Cognizant2

Contents Presentation and Demo Digital Archiving for Storebrand

Demo (45 minutes):1. Solution architecture high-level2. Main features of business application3. Demo of features that the Customer is interested in: integration with scan services,

uploads, various ways of indexing with metadata, file viewer, web interface for browse, search, manage records, authentication and security setup, integration possibilities, logging / reporting

4. Questions / discussion

© 2018 Cognizant3

Contents

1. Presentation (45 minutes):o Introductiono Highlights of Digital Archiving Service (and alternative offerings)o Key solution componentso Business implementation and run serviceo Service roadmapo Cost model (with indicative pricing)2. Solution demo (45 minutes)3. Final questions / discussion

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Introduction: Customer Centric Content Services

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Bringing together the power of content, business processes and document generation from the cloud, to optimize customer centric processes, and enable access to a workforce who are on the move

Imaging

Archive CCMData driven

personalization

Personalizedmessage

Customer channels(Portals, apps, …)

Customer input(request, call, query, …) Customer

Other systems (CRM, legacy,..)

Big data analytics

Store

MDM record

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Definition of a Digital Archive

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A collection of data objects, with associated metadata, in a digital storage system whose purpose is to support the data lifecycle from ingestion to the long-term preservation, retention, and servicing of that data*

* Source: Storage Networking Industry Association (SNIA) dictionary, 2009, adapted

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Cognizant Digital Archiving as a Service

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Cognizant and Hitachi Vantara joined forces to deliver a state-of-the-art hosted digital archiving solution

Compliant, state-of-the-art archiving technology

Highly scalable,robust andextremely

secure

Pay-per-use,easy to calculate

pricing

Strong, globalpartnership

Reliable,business relevant

services

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Competitive landscape

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Archiving as a Service mainly competes with and provides a compelling (cloud) hosted alternative to current on-premise archiving solutions, in the emerging cloud services market

Current on-premise archiving solutions (IBM, HP, OpenText)

• Not ready for Digital online experiences• Not GDPR compliant• High Total Cost of Ownership• In-transparent and hard to predict pricing

models• Outdated technology architecture, not

future-proof• Often comes with performance and

stability problems• Hard to scale

Digital Online Archiving (Cognizant+Hitachi)

• 24/7 online availability of archived data• Full support for GDPR• Low TCO, 100% OPEX, not CAPEX• Only charged per TB managed, no

transaction or per user cost• Technology upgrade guarantee• High performance and reliability• Scales up to Exabytes without cost

increase

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Service build-upDigital Archiving as a Service has a layered build-up which is expandable at each layer

Support Services

Hosting Services

Business Application Integration and Data

Migration

Information Management

Services

Core ArchivingSolution Robust, compliant archiving

Object store technology with local and public cloud storage support (Hitachi Vantara HCP)

Information Management ServicesRecords management (Star SEAL), Information Lifecycle Management (Informatica), Data Enrichment (Hitachi Content Intelligence), etc.

Integration and Migration ServicesProviding API based application integration and factory based legacy data migration

Support ServicesSupport services for a seamless, professional service experience

Optional Hosting ServicesHosting from Cognizant managed service centers, on-premise servicing, or hybrid

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Supporting the Data Archiving LifecycleMulti-tenant configuration with extremely scalable archive definitions

Governance servicesRoles and access

managementRetention

managementTransfer of ownership

Operational reporting

Information model management

Compliance auditing

Create / Receive

• Dataintegration

• Applicationintegration

• eDiscovery• Legacy data

migrationservices

Identify / Classify

• Auto-classification

• Metadataenhancement

• Taxonomysupport

• Recordsclassification

• Retention rulesmanagement

Store

• Online compressed,encryptedstorage

• High availability• Tenant and per

namespace isolation

• Certified for various security standards

Retrieve

• Full content and metadataindexing

• Advanced search

• Compliant reporting

• Find data during transition

Long-term archive

• Offload to cloud storage (e.g. Amazon S3)

• Fast retrieval• Long term

retention with active records management

Migrate or Destroy

• No lock-in, easytransfer out of full data set

• Robust destruction mechanism with compliant safeguards (e.g. workflows, legal holds, full audit trail)

Base serviceOptional services

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Supported use casesUse case Description

Document / Content / Media management and archiving

Ingest documents classified as company recordsOffload expensive tier 1 storage data like file sharesArchive compliant data like voice recordingsHandles all personal data, important for GDPRMake them back available (B2C/B2B/B2E) real-time, e.g. as ‘customer folders’

Transactional data archiving (e.g. from workflow / case mgmt. / BPM)

Store / offload structured data and documentsApply data analysis and reportingOptionally add eDiscovery classification and indexing for litigation support

Data decommissioning and legacy archive replacement

Offload data from systems marked for decommissioningAll relevant business context preserved as metadataCreate reports based on the metadata

E-mail archiving Ingest email from mail clients or serversClassify and selectively preserveOptionally add eDiscovery classification and indexing for litigation support

Big Data and IoT data archiving and analysis

Offload / capture big data and IoT data setsPreserve for trend analysis and compliance purposesAnalyse and feed back results for decision making

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Multi-tenant configuration with extremely scalable archive definitions

Hitachi Vantara HCP + Star SEAL cover all archiving and records management needs

TEN

ANT

(up

to E

xaby

tes) NAMESPACE

(<10.000)

NAMESPACE

NAMESPACE

NAMES

Folders, File objects,

Metadata (<1 Gb)

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SEAL overview

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Hosted Solution Architecture

MPLS

S3 / SWIFT

DC 1 (Amsterdam)

DC 2 (Düsseldorf)

REST API

CMIS

SSL / HTTP(S)

Internet VPN or Leased lines

Customer DC1

Customer DC2

Customer n

x

xFirewall (failover)

x

(failover)

REST API

CMIS

Load Balancer

ACTIVE-ACTIVE REPLICATION

Fully Mirrored Configuration

(failover) x xTST2ACC1PRD1MIGRBACKUP

TST1ACC2PRD2

BACKUP

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Service cycle

Business implementation• Intake• Customer specific solution design• Service catalog scope determination• On-boarding project definition and execution• SLA finalization• Go-live

Run phase• Execution of SLA• Handling of customer specific change requests• Service and roadmap governance• Contract management

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Business ImplementationIllustrative timelines based on fully hosted option in Benelux (current service setup), typically less than a year, depending onlegacy data migration scope

IntakeSolution analysis & design

Service scope

determinationConfiguration Integration

E.g. scan service, CCM, portal, primary business administration, workflow / BPM / case mgmt., CRM etc.

Data migration(s)

Integrated testing

Go-live preparations

Go-live Run

Retire legacy

• Network connection• Authentication

• Data model• Authorizations

• Navigation / way of working

• Retention

< 2-3 months > < 3-6 months depending on data scope>

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Service Level Agreement (standard) highlightsSupport SLA may be tailored for actual needs

• Scope: L3 and L4 support (taking tickets from customer L1 (helpdesk) and L2 (functional admin) support). L2 support is optional

• Availability: 99.99% for Production environment, 90.00% for all other environments (TST, ACC)

• Performance up to service network border (end-to-end performance determined by customer network and inter-dc connectivity): up to 1 ms to find a unique document in multi-TB repository; Up to 1.2 ms to find a set of documents; less than 3 ms per document retrieved (700 kb document); less than 2 ms for a 100 kb document

• Emergency response times: P1 incidents (critical business disruption) 85% response within 15 mins

• Support window: Mon-Fri 08:00-17.00 CET. Standby service outside office hours for P1 and P2 incidents. Weekend and evenings on-call support

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DAS Cost Model (lowest TCO option)

• Pricing model has unique features: Per Gb/Tb managed / month only, with NO transaction cost, hence very predictable cost

• Service active as soon as first data arrives• No per user cost (with user base exceeding thousands, special network

performance measures may be applied and charged• Discounts apply based on storage tier, duration of contract, charge advances• Assuming leased line connection, VPN at additional monthly charge• Public cloud data offloading (AWS, MS Azure) option (excludes variable

monthly cloud storage and transaction charges)

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DAS indicative pricing of services (Benelux/Germany based)

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Contact UsFor any additional information, feel freeto visit us or contact us:

© 2018 Cognizant

Cognizant Benelux B.V.Gustav Mahlerlaan 3081082 ME Amsterdam

+31 6 278 43 547

Rob.Aaldijk@cognizant.com

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Thank you

ANNEX

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Data storage and backup

How is archiving different from storage and backup?

Data mostly not immediately available

Data managed as blobs or blocks No protection from overwrites No retention policy No automatic deletion No extended metadata per file Limited or no search capabilities

Immediate availability of all data Data managed at object level Overwrite protection Time or event based retention policy Secure deletion per retention policy Business and archiving metadata Advanced search capabilities

Plain data storage will serve basic storage needs like data backup or short-term excess storage, whereas archiving answers more complex and long-term business needs including regulatory compliance

Digital Online archiving

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Digital Archiving Service Coverage of GDPR compliance scope

GDPR Readiness

Framework

Data Management and Security:

looks at the methods in maintaining the quality of the

Subject’s Data and the methods used to keep it secure as well as

its usage internally and externally, including transport

across borders.

Subject Rights:focuses on the

organisation’s ability to respond in an efficient and

timely manner to Data Subjects rights.

Governance and Oversight: applies the overarching methods

and policies required to ensure that GDPR

regulations are adopted and monitored within

the Organisation.

Data Architecture:looks at the foundational

components and methods that are key

to enabling GDPR compliance.

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Supporting GDPR compliance for file based information

GDPR support

functions

Classify and tag all PII relevant content and sensitive personal data using metadata

Apply dynamic security policies based on metadata, enforce PII clearance

Secure sharing of information, time-boxed, with PII notifications and warnings

‘Right to be forgotten’: retention policies applied through file plans, with secure deletion and built-in support for legal holds

Powerful simple and advancedsearch functions, dynamicperspectives based browsing. Option to make images readableby OCR

Audit trails and reports to supportcompliance auditing and customeroverviews

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