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@cobbtechnologies @cobbtechnologies @cobbtech cobbtechnologies.com
Coffee is brewing, be right with you…
The webinar will start in just a moment.
DIY Tech SupportWhat to expect when calling for help?
cobbtechnologies.com
Jeff Blount
vCIO
Jeff Bolton
Network Administrator
Today’s Presenters
What is a Help Desk and NOC?
Internal Outsourced
How should I contact support?
• Ways to contact• Email
• Chat
• Phone call
• Expectations on response times
Ways to make theexperience successful
• Information to gather before contacting
support
• Ways you can help solve your issue quicker
• What’s happening on the other side of the
phone call?
• TreeSizeFree
• Advanced IP Scanner
• Belarc Advisor
• Common commands
• Windows Task Manager
• GOOGLE.COM
Common DIY tools
TreeSize Free
Advanced IP Scanner
Belarc Advisor
CMD Commands
Services
Task Manager
Ways to get yourself in trouble
• Making changes to the Registry
• Uninstalling programs
• AV
• Monitoring
More Information
Blogs about this topic
• "NOC & SOC 101"
• "What will a MITS(Managed IT Service) cost me?"
Next Week (7/30/2020): “The Power of Print Embellishments ”
• Presenters: David DiGiacomo & Travis Brigham
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