All information is accurate as of 21 September 2015. All information is accurate as of 21 September 2015.All information is accurate as of 21 September 2015.

Oct Nov DecCourse Code

Civil Service College

31 North Buona Vista Road, Singapore 275983 Tel: +65 6874 1733 Fax: +65 6874 1735

Email: cscollege@cscollege.gov.sg

Scan this QR code or visit www.cscollege.gov.sg to find out more about CSC programmes.

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All information is accurate as of 25 February 2014.

Copyright © Civil Service College

For advance practitioners. These programmes conducted by established and acclaimed subject matter experts.

Class full

Course Code Oct Nov Dec

3R123 3Rs Module 1: Getting A Global Mindset 19-20

3R223 3Rs Module 2: Finding Opportunities to Make A Difference 05-06

3R323 3Rs Module 3: Oops! More Value Add Qualities Needed 12-13 01-02

3R423 3Rs Module 4: Thriving and Communicating in The Changing Workplace 08-09 10-12

ESQ1A ESQ1A: ES WSQ Communicate and Relate Effectively at The Workplace (Level 1) 07-08

ESQ1B ESQ1B: ES WSQ Facilitate Effective Communication and Engagement at The Workplace (Level 3) 01-02

ESQ2A ESQ2A: ES WSQ Adapt to Change (Level 1) 12-13

ESQ2B ESQ2B: ES WSQ Foster Team Adaptability (Level 3) 08-0919-20

ESQ3B ESQ3B: ES WSQ Solve Problems and Make Decisions at Supervisory Level (Level 3) 26-27

ESQ4B ESQ4B: ES WSQ Foster Initiative and Enterprise In Team (Level 3) 22-23 17-18

ESQ5A ESQ5A: ES WSQ Develop Personal Effectiveness at Operations at Operations Level (Level 1) 29-30 02-03

ESQ5B ESQ5B: ES WSQ Develop Personal Effectiveness at Supervisory Level (Level 3)

02-0312-13 14-15

HDP23 Handling Difficult People 12-13 05-06 17-18

ACS10 Customer Research Through Surveys and Analytics 02-03

ASQ10 Analyse Service Quality and Customer Satisfaction in A Customer Contact Centre 10-11

DDA10 Data Analytics – Basic Principles and Applications 14-16 02-04 07-09

DSO10 Develope Service Operation Plan in A Customer Contact Centre

26-27

EDR13 Every Door is The Right Door (NWD Simulation Workshop) 20 0424 16

EQF23 EQ in Customer Service for Frontline Staff 29-30

EXSA1 EXSA" Excellence In Action" For Silver Awardees 1328

EXSA2 EXSA "Excellence in Actions" For Gold Awardees 010609

EXSA3 EXSA "Excellence in Actions" For Star Awardees 020727

FCS30 Responsiveness in Frontline Customer Service: Making Customer Satisfaction A Daily Pleasure 07-08 02-03 07-08

HDC23 Influencing and Diffusing Skills for Difficult Customer Situations 13-14 05-06 14-15

MSE10 Managing Service Excellence Amidst Uncertainties 17-18

ORE10 Masterclass on Operations Research 07

PIC13 Creating Positive First Impressions in Customer Service 16-17

SEC10 Visualising Statistics for Effective Communications 01-02

SRF30 Recovering from The Oops! In Service (A Service Recovery Program for Frontliners)

03

SSE13 Service Skills for Enforcement Officers 16-17

SVC13 Becoming A Service Superstar - Bringing Out The Service Champion in You

12-13

TSS30 Mastering Telephone Service Skills 05-06 04-05 01-02

WDC10 Winning Over Difficult Customers in The Public Sector - Defusing Their Hostility

19-20

CCS14 Contribute to Customer Service Over Various Platforms 06 11

DSV14 Demonstrate The Service Vision 11

ESI14 Engage in Service Innovation Initiatives 29-30 04-05

IOS14 Implement Operations for Service Excellence 29-30

MOS14 Manage Operations for Service Excellence 26-27

WDS14 Work in A Diverse Service Environment 15-16 11-12 03-04

BON13 The Back Of The Napkin Workshop 06-07 19-20

CTK23 Critical Thinking for Support Officers 09 02 02

CWA10 Creativity @ Work - The Creative Individual 02-04

CWB10 Creativity @ Work - Managing Creativity in Organisations 29-30

DWM23 Win-Win Mindset @ Work for Support Officers 08-0915-16

02-03

GSW13 Getting Started With WITS 14-15

GYI10 Grow Your Ideas 2 Results! - A Workshop on Developing Ideas for Innovation for Senior Officers

06-07

GYI23 Grow Your Ideas 2 Results! - A Workshop on Developing Ideas for Innovation for Support Officers 19-20

ITS13 Ideas Ignite! 12

Upcoming Events &

Programmes

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05Nov 4th China Symposium

05-06Nov

2nd MSF-CSC Conference – Effective Social Policy-making Through Impact Measurement and Evaluation

11-12Nov Think, Experience, Design

13Nov

Leveraging the Power of Integrated Data Across Government Agencies - Benefits, Challenges and Best Practices

16-17Nov Public Policy in Practice

2ND MSF-CSC CONFERENCE

Effective Social Policy-making through Impact Measurement and Evaluation

5 - 6 November 2015

CAP10 Manager's Role in Capacity Building 08-09

CEO10 Becoming The CEO of My Work and Life 05-06

GFM10 ToP Group Facilitation Methods 06-07

IMM23 Human Resource Management Essentials for Support Officers

26-27

JAE10 Job Analysis and Evaluation Workshop 17-18

MPA10 Managing Staff Performance Using The Aim Model for Senior Officers Who Are Supervisors 14-15

MPW10 Managing My Performance at Work Using The Aim Model for Senior Officers

19-20 19-20 09-10

MPW34 Managing My Performance at Work for Support Officers 12 16

PLS10 Positive Conversations for Positive Performance 20

SDW10 The Six Disciplines of Learning - Turning Training Into Results

22-23

BET01 Creating Teams that Work (For OD Practitioners) 26-27

CTP10 Coaching to Enhance Teamwork and Performance - (Post Course Session 30 November 2015)

02-03

CTP1A Coaching to Enhance Teamwork and Performance - Post Course Session

30

DIA10 "Dialogue for Effective Group Conversation - Revamped (Formerly known as Dialogue – The Art of Group Conversation)

06-07

ELT10 Effective Leadership in Turbulent Times 19-20

FA101 Facilitation Skills for OD Practitioners for Public Service Division

19-20

FA201 Advanced Facilitation – Creating Impact and Influence (For OD Practitioners)

12-13

FDP10 Foundations in Leadership Programme 04-06

FGM10 Fundamentals of Good Management 16-18

HPT12 Effectively Leading and Managing High Performing Teams 12-13

LEL01 Retaining and Engaging Good Employees (Formerly also known as “Love’ Em Or Lose ’Em®: Getting Good People to Stay")

05

LFC10 Learning from Conflicts to Create Better Solutions 17-18

LMP10 Leading from The Middle Programme 18-19 30 Nov - 4Dec

LTC10 Leading Through Conversation: Enabling Collaboration and Change

19-20

LWP10 Becoming an Engaging and Influential Leader 17-18

MCE10 Managing The Human Side of Organisational Change 14-15

MTH12 Making Things Happen, Getting Things Done 20-21 10-12

OD101 OD Practitioner Foundation Programme 28-30

PFB12 Engaging Employees Through Professional Feedback 06

SFW10 Strategic Formulation and Implementation: Translating Strategy to Results

23-25

SGM10 Strategic Thinking Programme for Deputy Directors & Above 16-17

SLP10 Supervisory Leadership 05-06 07-08

SLP23 Supervisory Leadership for Support Officers 26-27

SMP10 Supervisory Management 18-20

SMP23 Supervisory Management for Support Officers 28-30 02-04

STADV Advanced Systems Thinking of Leading Change 29-30

STBAS Basic Systems Thinking : Creating High Leverage Strategies For Your Work and Life

12-13 12-13 17-18

TDP10 Team Discovery - Building A Cohesive and Successful Team 08-09

TOW01 Seeing Systems, Strengthening Collaboration 02

FPL10 Your Golden Years: Financial Planning and Insurance 28

AMG10 Plan Now for Your Retirement and Re-Employment for Senior Officers 13-14 16-17

AMG23 Plan Now for Your Retirement and Re-Employment for Support Officers

08-0922-23

05-0623-24

03-0414-15

HMT12 Health Management - A Personalised Approach for Senior Officers in their Mid 40S & Above 08-09 12-13

HMT34 Health Management - A Personalised Approach for Support Officers in their Mid 40S Aand Above

22-23 26-27

HMW14 Creating Positive Bodies and Minds in Mid-Life and Beyond - For Women Only

15-16 19-20

Oct Nov DecCourse CodeOct Nov DecCourse

CodeCourse Code Oct Nov Dec Oct Nov DecCourse

Code

APP12 Analytic Hierarchy Process for Practitioners 03-04

BFM12 Basic Financial Management for Non-Finance Officers 11-13

BSM10 Introduction to Optimal Sourcing 26

BTA12 Basic Trial Advocacy Course 21-23

CNP10 Public Sector Construction Procurement 03-05

EBS13 Effective Budgeting Skills 19-20

FAM12 Fixed Asset Management 27

GEBDA Gebiz: Administration 22

GEITT Gebiz: Invitation-To-Tender 21-22 16-17 01-02

GESSB Gebiz: Self-Service Buy, Framework Agreement and Direct Contracting

19-20 29-30

GMC12 Gebiz Management Console (GMC) Advance User Level 1 06

GEBSA Gebiz: Catalogue Buy / Gebiz Mall / Work Re-Assignment 20 05 07

ICMM1 Introduction to Contract Management 05-06

MIP10 Fundamentals of Procurement Tender Process 19-20

MPFM1 Managing The Procurement Function for Procurement Officers - Module 1: Government Procurement Basics

01-0208-0915-16

02-0305-0616-17

03-0407-0814-15

MPFM2 Managing The Procurement Function for Procurement Officers - Module 2: Accountability in The Purchasing Function

08-0915-16

12-1319-20

07-0828-29

PAP10 A Practical Approach to Proactive Procurement in The Public Sector

29-30 10-11

PAR10 Procurement for Approving Authorities 13 04

PCN10 Public Sector Contract Management (Intermediate Level) 06-08

PLDP1 Procurement Leadership Programme 21-28

TSR12 Effective Specification Writing 18

UIM11 Understanding IM8 Policies - Session 1: Data Management Domain

08

UIM12 Understanding IM8 Policies - Session 2: Ict Planning & Management Domain

08

UIM13 Understanding IM8 Policies - Session 3: Infrastructure, Applications & Security Domain

09

BIC13 Fundamentals of Investigation 28-30

CTS12 6th Criminal Trials Seminar:Towards Being an Effective Investigator 04-06

ELBCL Legal Essentials for Public Officers: Basic Contract Law 07

ELSCL Legal Essentials for Public Officers: Advanced Contract Law

08-09

ELSOL Legal Essentials for Public Officers: Singapore Legal System and Basic Administrative Law

05-06

GWRE2 Governmentware 2015: "Building A Secure Smart Nation" 06-08

GWRE3 End-User Awareness Forum (AM Session) 0708

IAL11 International Law 101: Basics and Fundamental Concepts (Day 1 AM)

20

IAL12 Diplomatic Privileges and Immunities (Day 1 PM) 20

IAL13 International Trade and Investment Law (Day 2 AM) 21

IAL14 International Cooperation in Criminal Matters (Day 2 PM) 21

IIT13 Investigative Interview Techniques 02-04

IVR13 Putting Up an Investigation Report 12 01

LEG10 Law-Making and Policy Course 16-17

LEG11 Legislation Drafting Course 23-24

PCT13 Presenting Evidence & Testifying in Court Trials 12-13

RMS12 Understanding and Implementing The ICT Resilence Management System

02-03

TBA13 Specialist Investigation Course 05-07 07-09

MDP10 Manager L.E.A.D Programme (Revamped) 02-09 05-13

MDP1A Manager L.E.A.D Programme (Revamped) – Module 2 13-16 17-20 08-11

OBD10 Mid-Career Officers' Induction Programme 23 04

PSI10 Public Service Induction Programme 27-2829-30

SDP10 Strategic L.E.A.D Programme for Senior Assistant Director 17-26

GEC10 Grammar for Effective Communication for Senior Officers 18-19

GEC23 Grammar for Effective Communication for Support Officers 19-2227-30

24-27 07-12

CCS10 Essential Communication Skills 05-06

DCT23 Effective Use of Dictionary for Speaking and Writing for Support Officers

03-04

DPARL Parliamentary Processes and Replies 04-05

ECS12 Building Positive Relationships Through Effective Conversational Skills

01-02 05-06 03-04

EPW23 Editing and Proofreading Your Own Work for Support Officers 19-20 07-08

DT101 Think, Experience, Design 11-12

PVC10 The Power of Visuals: A Tool to Communicate 30

All information is accurate as of 21 September 2015. All information is accurate as of 21 September 2015. All information is accurate as of 21 September 2015. All information is accurate as of 21 September 2015.

FC101 Futurecraft 101 13

GOV10 Introduction to Singapore's Governance 15-16

IPP10 Introduction to Public Policy Process 1

PP101 Public Policy in Practice 16-17

DPU06 Leveraging the Power of Integrated Data Across Government Agencies - Benefits, Challenges and Best Practices

13

APP23 Attitude - Your Most Priceless Possession 16-17

TKI34 Taking Initiatives 07-08 02-03 01-02

BEC13 Understanding Etiquette in China 04

CVC10 Cross-Cultural Understanding of China 28

IRC10 China Symposium 28

CCC10 Crisis Communications 04-05

CPM10 Crisis Preparation 23-24

DMR10 Dynamic Media Relations 01

ECC10 Master Class on Crisis Communications 12-13

FPC10 Fundamentals of Public Communications 19-20

DPA10 Digital Communication for Policy Announcement – Simulated Workshop for Practitioners

01

DSA10 Analysing and Converting News Events Into Policy Briefings 18-19

IMF10 Introduction to Corporate Communications 03-04

EQS12 EQ - The Key to Leading Performance 19-20 03-04

LST10 Listening - The Art of Engaging People and Influencing Outcomes

15-16 23-24 08-09

MBI10 The MBTI Approach to Working More Effectively with People for Senior Officers

22-23 26-27

MBI23 The MBTI Approach to Working More Effectively with People for Support Officers

13-14 03-04 01-02

WES30 Working Effectively with Your Supervisor for Support Officers 15-16 05-06 03-04

STT01 Stata for Public Policy Workshop 23-27