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WP1: Governance Model for Next-Generation Public Service Delivery
D1.3: COCKPIT Toolkit Use Cases
WP4: Implementation of COCKPIT Toolkit
D4.1.0: Conceptual proof of concept
ICT 2009 FP7-248222
2
Applying RUP to COCKPIT
3
RUP artefacts employed within COCKPIT
4
QFD Approach
5
COCKPIT Toolkit Actors
uc Actors
Citizen
Role: End-User
Description: The “Citizen” is the actual user that will benefit from the service.
She/he is involved in the design process as a “tester” that evaluates the
designed service and expresses her/his opinion through specified
communication channels (e.g. forums, blogs, deliberation platform etc.).
uc Actors
Decision Maker
Role: Service Provider
Description: The “Decision Maker” is the executive of the public body that will
provide the service to be designed. The aforementioned public body is the one
responsible (in-charge) for the provision of the service.
The “Decision Maker” will set the boundaries of the service, design it by
implementing the cockpit methodological approach and software tools and
evaluate the opinion of its target users.
uc Actors
Cockpit System
Administrator
Role: Support
Description: The “System Administrator” is the person responsible for
performing support tasks, such as managing the Cockpit toolkit users. She / he
is not involved in the service model design process. The respective use cases
of the “System Administrator” are of medium importance so, if the consortium
decides not to implement them, the role can be discarded.
6
COCKPIT Toolkit Use Cases
Two Main Phases:
• Modelling Phase
• Deliberation Phase
7
COCKPIT Toolkit Use Cases
Two Main Phases:
• Modelling Phase
• Deliberation Phase
8
COCKPIT Toolkit Use Cases
Level of Importance:
• High: This Use Case is of high priority for the system and needs to be fulfilled
in the project phase.
• Medium: The implementation of Use Cases with a level of medium priority
will be decided in the development phase and according to the learning
experience the consortium will receive from the implementation of the high
level functionality.
• Low: This Use Case refers to the functionality that will need to be fulfilled
once the COCKPIT system comes to the commercialization phase. Therefore it
will not be covered by the existing project but needs to be taken into account in
the marketing and exploitation phases.
9
Cockpit Overview
Start Transformation
Define Service Concept
Invoke Opinion Mining
Decide the Stakeholders
Gather Stakeholders’ Requirements
Policy and Law Retrieval
Service Modeling
Define & Design
Alternatives
Cost & Value Estimation
Generate Simulation
Model
Simulation Visualization
Citizen’s Deliberation
Citizen Happy?
Co-Valuation
Model ready to
implement
The Cockpit Methodology
10
Defining Service Concept
The Cockpit Methodology
Start Transformation
Define Service Concept
Invoke Opinion Mining
Decide the Stakeholders
Gather Stakeholders’ Requirements
Policy and Law Retrieval
Service Modeling
Define & Design
Alternatives
Cost & Value Estimation
Generate Simulation
Model
Simulation Visualization
Citizen’s Deliberation
Citizen Happy?
Co-Valuation
Model ready to
implement
Define Service Concept
11
Defining Service Concept – Screenshots
12
Defining Service Concept – Screenshots (cont.)
13
Defining Service Concept – Screenshots (cont.)
14
Defining Service Concept – Screenshots (cont.)
Invoke Opinion Mining Tool
Invoke Policy and Law Tool
15
•Government-to-Citizens•Government-to-Businesses•Government-to-Institutions(Organizations)•Government-to-Government
•license•certificate•registration•request•objection•payment•return•other (please specify)
Defining Service Concept – Screenshots (cont.)
16
Defining Service Concept – Screenshots (cont.)
17
Defining Service Concept – Screenshots (cont.)
•Full - Fully automated•Semi - Some steps are done manually•None - No support at all
18
Invoking Opinion Mining Tool
The Cockpit Methodology
Start Transformation
Define Service Concept
Invoke Opinion Mining
Decide the Stakeholders
Gather Stakeholders’ Requirements
Policy and Law Retrieval
Service Modeling
Define & Design
Alternatives
Cost & Value Estimation
Generate Simulation
Model
Simulation Visualization
Citizen’s Deliberation
Citizen Happy?
Co-Valuation
Model ready to
implement
Invoke Opinion Mining
19
Invoking Opinion Mining Tool - Screenshots
20
Decide the Stakeholders
The Cockpit Methodology
Start Transformation
Define Service Concept
Invoke Opinion Mining
Decide the Stakeholders
Gather Stakeholders’ Requirements
Policy and Law Retrieval
Service Modeling
Define & Design
Alternatives
Cost & Value Estimation
Generate Simulation
Model
Simulation Visualization
Citizen’s Deliberation
Citizen Happy?
Co-Valuation
Model ready to
implement
Decide the Stakeholders
21
Decide the Stakeholders - Screenshots
22
Gather Stakeholder’s Requirements
The Cockpit Methodology
Start Transformation
Define Service Concept
Invoke Opinion Mining
Decide the Stakeholders
Gather Stakeholders’ Requirements
Policy and Law Retrieval
Service Modeling
Define & Design
Alternatives
Cost & Value Estimation
Generate Simulation
Model
Simulation Visualization
Citizen’s Deliberation
Citizen Happy?
Co-Valuation
Model ready to
implement
Gather Stakeholders’ Requirements
23
Gather Stakeholder’s Requirements. –
Screenshots
24
Gather Stakeholder’s Requirements. –
Screenshots (cont.)
25
Policy and Law Retrieval
The Cockpit Methodology
Start Transformation
Define Service Concept
Invoke Opinion Mining
Decide the Stakeholders
Gather Stakeholders’ Requirements
Policy and Law Retrieval
Service Modeling
Define & Design
Alternatives
Cost & Value Estimation
Generate Simulation
Model
Simulation Visualization
Citizen’s Deliberation
Citizen Happy?
Co-Valuation
Model ready to
implement
Policy and Law Retrieval
26
Policy and Law Retrieval - Screenshots
27
Service Modeling
The Cockpit Methodology
Start Transformation
Define Service Concept
Invoke Opinion Mining
Decide the Stakeholders
Gather Stakeholders’ Requirements
Policy and Law Retrieval
Service Modeling
Define & Design
Alternatives
Cost & Value Estimation
Generate Simulation
Model
Simulation Visualization
Citizen’s Deliberation
Citizen Happy?
Co-Valuation
Model ready to
implement
Service Modeling
28
Service Modeling – Screenshots
29
Service Modeling – Screenshots (cont.)
30
Cost & Value Estimation
The Cockpit Methodology
Start Transformation
Define Service Concept
Invoke Opinion Mining
Decide the Stakeholders
Gather Stakeholders’ Requirements
Policy and Law Retrieval
Service Modeling
Define & Design
Alternatives
Cost & Value Estimation
Generate Simulation
Model
Simulation Visualization
Citizen’s Deliberation
Citizen Happy?
Co-Valuation
Model ready to
implement
Cost & Value Estimation
31
Cost & Value Estimations - Screenshots
32
Cost & Value Estimations - Screenshots(cont.)
33
Cost & Value Estimations - Screenshots(cont.)
34
Citizen’s Deliberation
The Cockpit Methodology
Start Transformation
Define Service Concept
Invoke Opinion Mining
Decide the Stakeholders
Gather Stakeholders’ Requirements
Policy and Law Retrieval
Service Modeling
Define & Design
Alternatives
Cost & Value Estimation
Generate Simulation
Model
Simulation Visualization
Citizen’s Deliberation
Citizen Happy?
Co-Valuation
Model ready to
implement
Citizen’s Deliberation
Simulation Visualization
35
Citizen’s Deliberation - Screenshots