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For a manager & a coach
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Terminology used here
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PROBLEM A
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Who made who….
Gerald Zarcilla
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The Success Equation
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The Success Equation
A.S.K F.E.D-C T.E.T
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PROBLEM B
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Ground Zero
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WHO IS A COACH & WHAT ISCOACHING
010
minsTIMER- 10 mins
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Who is a coach
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The Manager’s way
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Emotional Baggage
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Good indicators of a coaching situation
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The Coaching Tools
Dialoguebetweencoach &
client
Helpful/Empathy
(Coach)
Awarenesson the
client part
Actionplannedby client
Higher
Level ofEffectivene
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WHEN & WHEN NOT TO COACH
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THE W.I.N B.I.G COACHING MODEL
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W.I.N. B.I.G. model
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BUILDING AWARENESS
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WONDER- BE CURIOUS TO DISCOVER
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Wonder- Discovery & Diagnosis
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Some good questions for this stage of the
process are
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What to avoid…
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CASE STUDIES
30 mins (10mins analysis + 20 mins role plays)
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INVESTIGATE WANTS- VISIONING
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Investigate- facilitate visioning
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What to avoid
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During the process….
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CASE STUDIES
30 mins (10mins analysis + 20 mins role plays)
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NAME POSSIBLE SOLUTIONS—PROBLEM SOLVING
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Name Possible Solutions—Problem Solving
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Suggested approach
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MOVE TO ACTION
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BUILD A PLAN—
ACTION
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Build a Plan—Action
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Approach
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Challenge during the process
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Set SMART goals
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Not every coaching conversation has to end with
a change-the-world type of plan; sometimes
committing to observation for the sake of self-
awareness can be a huge action step-
as long as you loop back in a week or so and
take the coaching further.
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I-NSURE ACTION- ACCOUNTABILITY
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I-nsure action- Accountability
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Suggested approach
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If th li t d ’t f ll th h th i
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If the client doesn’t follow through on their
commitments….
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Follow up in between
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ROLE PLAYS
10 mins
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G-IVE AFFIRMATION- VALIDATION
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Give affirmation- validation
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Suggested approach
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W.I.N B.I.G IN FIELD COACHING
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Pre Call
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During Call
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Post Call
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Other coaching behaviors
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ROLE PLAYS
30 mins
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• Sum up video
– What is coaching
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Your Ideas
• Sustainability Plan- What’s the next step
