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Washington State Lean Transformation Conference October 18, 2016
Coaching Leadersto Create a Culture of
Engagement and Improvement
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Washington State Lean Transformation Conference October 18, 2016
“The only way to do great work is to love what you do.”
- Steve Jobs
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Washington State Lean Transformation Conference October 18, 2016
Purpose Capability
ProcessManagementSystem
Mindset
Res
ults
Mod
el
Washington State Lean Transformation Conference October 18, 2016
Transformation at KCHA:A PDCA Story
Presented bySean Heron and Job Pangilinan, KCHAPaul Houle, DES Senior Lean Consultant
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Washington State Lean Transformation Conference October 18, 2016
KCHA’s Cultural Journey
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1.A Software implementation challenge
2. Piloting Lean ‐ a popcorn approach
3. Continuous improvement ‐ a strategic alignment
Washington State Lean Transformation Conference October 18, 2016
A Software Implementation Challenge
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• Understanding the business requirements
• Staff engagement and buy‐in
Washington State Lean Transformation Conference October 18, 2016
Piloting Lean - a popcorn approach
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• Tapping internal and external lean experts
• Training everyone on problem solving
• Staff engagement (staff empowerment)
Washington State Lean Transformation Conference October 18, 2016
Continuous improvement -a strategic alignment
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From ToAll departments Model unitsClassroom teaching CoachingSilo processes Value‐Stream
Push Pull
Washington State Lean Transformation Conference October 18, 2016
Purpose Capability
ProcessManagementSystem
Mindset
Res
ults
Mod
el
Washington State Lean Transformation Conference October 18, 2016
The Journey Continues . . .
• What one image to illustrate?• Pic of huddle?
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Washington State Lean Transformation Conference October 18, 2016 11
Creating alignment of mission and improvement initiatives – using Value stream mapping
Washington State Lean Transformation Conference October 18, 2016 12
Building a learning community with other housing authorities
(First Quarterly Meet‐up of Housing Authorities around Puget Sound)
Washington State Lean Transformation Conference October 18, 2016
Coaching Problem Solving at LCBPresented by
Rick Garza and Jim Goodman, LCBAriana Wood, DES Senior Lean Consultant
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Washington State Lean Transformation Conference October 18, 2016
What was happening at LCB
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Projects
Business Mapping
Coaching
Improvement ProjectsPeople Focus
Leader Coachingbuilding
Washington State Lean Transformation Conference October 18, 2016
Workplace Learning
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Learning Applying
BasicConcepts
GuidedPractice
On‐the‐JobCoaching
ChallengingExperiences
Washington State Lean Transformation Conference October 18, 2016
Model Line Approach
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Manager
Supe
rviso
rTeam
Washington State Lean Transformation Conference October 18, 2016
Manager’s Experience
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Washington State Lean Transformation Conference October 18, 2016
Director’s Experience
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Washington State Lean Transformation Conference October 18, 2016
Coach’s Experience
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Purpose Capability
ProcessManagementSystem
Mindset
Res
ults
Mod
el
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For more information see our website at bit.ly/DESLTS
