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Your Secret Game Plan for Developing a Team of Superstars Coaching Employees Reviews of Coaching: 25 Happy, repeat customers are the most powerful endorsement of coaching’s benefits. Coaching Leads to a More Positive Employee Experience: 24 Happier employees lead to higher retention rates, better morale, and increases in productivity. Coaching Also Fosters Team-wide Growth: 21 70% also enjoyed increased work performance, relationships, and communication skills; 80% reported more self-confidence. 23 77% of executives also reported better relationships with immediate superiors. 2 0 Benefits of Coaching to Organizations Include: These results are why 51% of companies have made coaching “crucial to their strategy.” 11 Coaches Need to Show an Ability to: 5 Coaching improves hard skills like job-specific performance and soft skills like working with others. See how coaching benefits employees and companies: 5 Must-Have Traits for Coaches 4 Coaching helps employees unlock their potential, but the concept still remains a mystery to companies. Anyone can be coached: new hires can learn the keys to success, struggling employees can be course-corrected, and top performers can be trained for more senior roles. Coaching can be a company-wide initiative, so learn how tapping into it creates a higher performing team and a stronger bottom line! What is Coaching? 6 Types of Coaches 3 Experts provide advanced knowledge Trainers improve job performance Evangelists spread messages Coaches ask questions for employees’ own self-discovery Mentors shoot for long-term growth Motivators help identify goals Pair employees with the coaching style that’s the best fit for their goals. Coaches should explain their strategy before engaging with employees. Clear about the process Seeks out different viewpoints Emphasizes real change Proven history of success Defines confidentiality Think coaching might help your team? You’re not alone – 60% of coaches are expanding their client base. Before you start a coaching initiative, here’s what to look for: Coaching develops employees’ skills, boosts performance, and proactively corrects issues and challenges 1 L i s t e n a c tiv e ly R e i n f o r c e p o s it i v e b e h a v i o r s A s k o p e n - e n d e d q u e s t i o n s 61% Better Business Management 6 48% Greater Organizational Strength 7 39% Increase in Customer Service 8 34% Reduction in Customer Complaints 9 22% Strong Bottom Line Profits 10 32% Higher Executive Retention Rate MANAGEMENT STRENGTH SERVICE RETENTION PROFITS of execs found better relationships with direct reports healthier relationships with direct supervisors increase in teamwork higher job satisfaction fewer conflicts stronger commitment to the company stronger client relationships reported an increase in their productivity 77% 71% 67% 61% 52% 44% 37% 53% felt more motivated 43% 50% 43% worked better with the team improved their performance 80% 72% 67% reported higher self confidence found better communication skills improved work/ life balance 99% are “somewhat” or “very satisfied” with the experience 96% would repeat the process 86% of companies feel they recouped their investment SOURCES Coaching is a game plan for building a great team. Match employees with a coach whose style can best guide them to success. Benefits range from increased productivity to healthier work relationships and a stronger bottom line. So open the coaching playbook and transform your company today! Coaching Transforms Executives’ Contributions: 12 North America Global HQ Suite 600 South Santa Monica, CA 90404 888-365-CSOD Europe, Middle East, Africa (EMEA) 4 Coleman Street London, EC2R 5AR +44 (0) 203 700 2900 Level 1, North 29 Union St. Auckland 1010 Australia: +61 (2) 8667 3178 New Zealand: +64 9 968 2133 © 2017 Cornerstone OnDemand | 888-365-CSOD Cornerstone is committed to helping small to medium-sized businesses develop an engaged workforce to drive higher performance and revenue. smb.cornerstoneondemand.com

Coaching Infographic SMB 1017 - Cornerstone OnDemand€¦ · Coaching helps employees unlock their potential, but the concept still remains a mystery to companies. Anyone can be coached:

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Your Secret Game Plan for Developing a Team of Superstars

Coaching Employees

Reviews of Coaching:25

Happy, repeat customers are the most powerful endorsement of coaching’s benefits.

Coaching Leads to a More Positive Employee Experience:24

Happier employees lead to higher retention rates, better morale, and increases in productivity.

Coaching Also Fosters Team-wide Growth:21

70% also enjoyed increased work performance, relationships, and communication skills; 80% reported more self-confidence.23

77% of executives also reported better relationships with immediate superiors.20

Benefits of Coaching to Organizations Include:

These results are why 51% of companies have made coaching “crucial to their strategy.”11

Coaches Need to Show an Ability to:5

Coaching improves hard skills like job-specific performance and soft skills like working with others. See how coaching benefits employees and companies:

5 Must-Have Traits for Coaches4

Coaching helps employees unlock their potential, but the concept still remains a mystery to companies. Anyone can be coached: new hires can learn the keys to success, struggling employees can be course-corrected, and top performers can be trained for more senior roles.

Coaching can be a company-wide initiative, so learn how tapping into it creates a higher performing team and a stronger bottom line!

What is Coaching?

6 Types of Coaches3

Experts provide advanced knowledge

Trainers improve job performance

Evangelists spread messages

Coaches ask questions for employees’ own self-discovery

Mentors shoot for long-term growth

Motivators help identify goals

Pair employees with the coaching style that’s the best fit for their goals.

Coaches should explain their strategy before engaging with employees.

Clear about

the process

Seeks out different

viewpoints

Emphasizes

real change

Proven history

of success

Defines

confidentiality

Think coaching might help your team? You’re not alone – 60% of coaches are expanding their client base. Before you start a coaching initiative, here’s what to look for:

Coaching develops employees’ skills, boosts performance, and proactively corrects issues and challenges1

Listen actively

Reinforce positive behaviors

Ask open-ended questions

61%Better

BusinessManagement6

48%Greater

OrganizationalStrength7

39%Increase in Customer Service8

34%Reduction

in Customer Complaints9

22%Strong

Bottom LineProfits10

32%Higher ExecutiveRetention Rate

MANAGEMENT

STRENGTH

SERVICE

RETENTION

PROFITS

of execs found better relationships with direct reports

healthier relationships with direct supervisors

increase in teamwork

higher job satisfaction

fewer conflicts

stronger commitment to the company

stronger client relationships

reported an increase in their productivity

77%

71%

67%

61%

52%

44%

37%

53%

felt more motivated

43%

50%

43%worked better with the team

improved their performance

80%

72% 67%

reported higher self confidence

found better communication

skillsimproved work/

life balance

99%are “somewhat” or “very

satisfied” with the experience

96%would repeat the process

86%of companies

feel they recouped their

investment

SOURCES

Coaching is a game plan for building a great team. Match employees with

a coach whose style can best guide them to success. Benefits range from

increased productivity to healthier work relationships and a stronger bottom

line. So open the coaching playbook and transform your company today!

Coaching Transforms Executives’ Contributions:12

North America Global HQ

Suite 600 SouthSanta Monica, CA 90404888-365-CSOD

Europe, Middle East, Africa (EMEA)4 Coleman StreetLondon, EC2R 5AR+44 (0) 203 700 2900

Level 1, North29 Union St.Auckland 1010Australia: +61 (2) 8667 3178New Zealand: +64 9 968 2133

© 2017 Cornerstone OnDemand | 888-365-CSOD

Cornerstone is committed to helping small to medium-sized

businesses develop an engaged workforce to drive higher

performance and revenue. smb.cornerstoneondemand.com