Coaching

Husein SamyHusein SamyJune 14, 2002

What is Coaching ?What is Coaching ?

Telling or showing what to think and how to act?Telling or showing what to think and how to act?Helping...Helping...(Oxford Dictionary) : ..(Oxford Dictionary) : ..to train, to give hints to .....to train, to give hints to .....The Coach - Is it the same as 'instructor'?The Coach - Is it the same as 'instructor'?The Coach - a term usually used in sportThe Coach - a term usually used in sport

Timothy Gallwey (Harvard Educationalist) in 'The Inner Game of Tennis' : The coach is to help in removing or reducing the internal obstacle ...

'the opponent within one's own head is more formidable than the one in the other side of the net'

The Inner GameThe Inner Game

Coaching is .....Coaching is .....

Unlocking a person's potential to maximize their own performance. It is helping them to learn rather than teaching them

Sir John Whitmore

Maslow's Hierarchy of NeedsMaslow's Hierarchy of Needs

food and water

shelter and safety

belonging

esteem from others

self esteem

selfactualization coaching

TellCulture

Prestige

Community

Housing

Pay

Values &Meaning

Empowerment

Tell Coach

Abraham Maslow

The Locus of ControlThe Locus of ControlInternalInternal

ExternalExternal

ChoiceChoiceNo choiceNo choice

I am what I believeI am what I believe I am I am what others saywhat others say

Take risksTake risksPlay it safePlay it safe

DoersDoersCritics of doersCritics of doers

Self-acceptingSelf-acceptingSelf-rejectingSelf-rejecting

Creatively aliveCreatively aliveBored with livingBored with living

Want approvalWant approvalNeed aprovalNeed aproval

Learn from mistakesLearn from mistakes GuiltyGuilty

Welcome change (Adapt)Welcome change (Adapt) Fear change Fear change (Resist)(Resist)

Accept unknown (Opportunity)Accept unknown (Opportunity) Fear unknown Fear unknown (Barrier)(Barrier)

PlanPlanWorry

Effective CoachingEffective Coaching

To use coaching successfully, we have to adopt a far more optimistic view. We must think of people in terms of their future potential, not their past performance.

Effective Coaching is through Asking rather than Telling, Listening rather than Speaking, Empowering rather than Directing ..... It's a patern of behavior

Coaching PrinciplesCoaching Principles

Raising AwarenessRaising Awareness–Gather information and determine what facts are Gather information and determine what facts are relevant so that we understand the relevant so that we understand the goalsgoals to achieve to achieve and the and the realityreality of the current situation of the current situation

Responsibility Responsibility –When we When we choosechoose to take responsibility for our to take responsibility for our thoughts and actions, our thoughts and actions, our commitmentcommitment to them rises to them rises and so does our performance and so does our performance

When I want to, I perform better than when I have to. I want to - for me, I have to - for you.

The Coach is not a problem solver, a teacher, an adviser, an instructor or even an expert; he or she is a facilitator, a counsellor, an awareness raiser.

The heart of Coaching is asking the right QuestionsEffective Questions will best generate Awareness & Responsibility

With a compelling Goal and understanding of the Reality of the situation, the coach can help the

coachee on possible Options and What the coachee Will do

Coaching - The sequence of QuestioningCoaching - The sequence of Questioning

GGOAL settingOAL settingRREALITY checking to explore the current situationEALITY checking to explore the current situationOOPTIONS and alternative strategies or course of actionPTIONS and alternative strategies or course of actionWWHAT is to be done, HAT is to be done, WWHEN, by HEN, by WWHOM and the HOM and the WWILL ILL to do itto do it

GROW

Adapted from "Coaching for Performance" Sir John Whitmore.

Go forwards and backwards around the model as necessary.

GROW GROW model of coachingmodel of coaching

GOAL

REALITYOPTIONS

WILL

GOAL(What to Accomplish)

What do you want to

achieve in this session?

What's the final

objective in mind?

GROW Model - GoalGROW Model - Goal

SpecificMeasurableAgreedRelaisticTime Phased

GROW Model - RealityGROW Model - Reality

REALITY(Current Situation)

What's happening now?

What have you done so far?

Who / What is involved?

Be ObjectiveSpecificDescriptive

GROW Model - OptionsGROW Model - Options

OPTIONS(Alternative Actions)

What have you tried?

What else might you try?

What new possibilities are there?

Maximizing Choices

Minimize Judgement

GROW Model - WillGROW Model - Will

WILL(Commitment to Action)

What are you going to do?

Will this action meet your goal?

When are you going to do it?

What help do you need?

What other actions will you do?

What? Good for gathering information

How? Information about method

Why? ............ Avoid if you can, people are defensive

Where?Place

When? Specific answers TimeWho?

Person

Open QuestionsOpen Questions

Are you following the process?Why didn't you do it the way I showed you?

Can you describe the process you followed?What actions did you take?

Chris, you have the skills, so take the lead and write the proposal.

Chris, you have the skills. Do you want to write the proposal?

Asking questions....Asking questions....

Questions that help raise Awareness Questions that help raise Awareness and encourage taking Responsibilityand encourage taking Responsibility

What is happening now?What is happening now?What have you done so far?What have you done so far?What actions did you take?What actions did you take?Describe the process you Describe the process you followed?followed?

Can you give me some Can you give me some examples?examples?

Tell me more about it?Tell me more about it?How do you feelabout it?How do you feelabout it?What else do you know?What else do you know?

What could you do?What could you do?How would you solve this How would you solve this situation?situation?

What have you tried?What have you tried?Which options do you have?Which options do you have?What will you pursue?What will you pursue?Will doing this achieve your Will doing this achieve your goal?goal?

Can you do this?Can you do this?

Challenging Questions & PhrasesChallenging Questions & PhrasesWhat drastic changes can you make, that make sense?What's the one thing you don't want me to ask you to do?What's really at the source of all your problems? Are you willing to handle that?I'm sensing that you're avoiding the real issue, are you willing to spend time exploring this perception?What are the implications of your action?

short term?long term?

How will others react to your plans?How will your actions help achieve your goals?How will I know you're committed to action?What will you say to others about your commitments?How will others know that you've changed?What changes should I expect to see by the next session?

what will be the evidence?On a scale of 1 > 10 how committed are you to carry out these actions

what will make it a 10?If these actions were to be done to you what would you be thinking / feeling?

how does this alter your plans?What negative effect might these actions have on other parts of your life?If you were me what question would you ask now?What stops you acting now?So what would have to be different for you to take action?On a scale of 1 > 10, to what extent do you believe that you will achieve these goals?How do the successes in your life inhibit your achieving what you really want?

Active ListeningActive Listening

build rapportdon't judgebe empathetic

everyone's needs are different

paraphrase & summarise to signal you have listened.maintain appropriate silence

in order to listen you have to quiet your mind

be patientgo slow to go fast

PatientPatientSupportiveSupportiveInterestedInterestedGood ListenerGood ListenerAttentiveAttentiveDetached ..Detached ..

Characteristics of A CoachCharacteristics of A Coach

Who can be a Coach?Who can be a Coach?ParentTeacherManagerSupervisorFriends......EmployeeStudents......Anyone ....

Coaching - Work Life BalanceCoaching - Work Life Balance

Business has taken over too much of too many people's lives at too high a personal cost. Too many of us live to work rather than work to live. Stress, broken marriages, neglected children, and poor health are far more widespread than most business people dare to acknowledge. Coaching is a gentle way of raising awareness of the imbalances that exist, and of helping the coachee to find a way forward which will benefit their work and their play.

John Whitmore - author of Caching for performance

OMMUNICATION SKILLSCC

OO

AA

CC

HH

BSERVATION SKILLS

NALYTICAL SKILLS

HANGE SKILLS

ELPING SKILLS