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COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

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Page 1: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program

2014

Page 2: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Write down 3 words that describe your greatest assets.

What do you bring to a team? What words would you highlight on a resume? What is your “value added”?

Our Coaching Team

Page 3: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014
Page 4: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Our agenda

• Overview of the role of the coach• Introduction to coaching models:

Appreciative Inquiry & GROW ME• Roles at the training• Resources available• Questions?

Page 5: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

What is the goal of the MLD Program?

Page 6: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

The heart of the MLD Program…

Member recruitment &

retention

Leadership development

With the support of a coaching structure, capacity building for high

impact.

Page 7: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

The Big Picture...

League of Women Voters

National Level: Ruth S. Shur Fellows

State Level: Coaching Team

Local Level: Local Leadership Team

Confident, Energized League LeadersEngaged and Growing League Membership

Healthier Civic Communities Stronger Democracy

Page 8: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

MLD Program by the numbers

• Started in 2005• 25 Shur Fellows• Over 170 state coaches across the

country mentoring more than 300 local Leagues

• Supported by the Fund for Local League Growth

Page 9: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Coaches are key...

Page 10: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Why are coaches so valuable?Bonding—the links that tie a group together to build a

strong organizational core– Mission-driven motivation– Can-do culture– Purposeful innovation/change– People-focused

Bridging—the links that connect a group to others outside of its organization or network– Compelling communications– Active outreach– Meaningful involvement

Page 11: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

According to the experts…

Good coaches speak with credibility, make a personal connection, and focus little on themselves. They listen more than they talk. They are one hundred percent present in the conversation.

Jim Knight, director of the Kansas Coaching Project, University of Kansas

Page 12: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

What makes a good coach…according to our coaches?

Page 13: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

A good coach. . .

Avoids being judgmental and is open to considering new ideas – understanding that

•All Leagues are different•Different personalities handle challenges differently•Multiple good solutions to every problem exist•Coaches guide, don’t dictate

Page 14: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

A good coach. . .

• Focuses on membership and leadership development (org development strategies)

• Empowers local Leagues to improve/expand what they are already doing

• LISTENS

Page 15: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Role of a Coach

Clarity of expectations:• Guide• Inform• Cheerlead• Mentor

What is the key to success? ASKING THE RIGHT QUESTIONS

Page 16: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Powerful questions = Powerful answers

Page 17: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Why Ask?

1. All the info is with the coachee. 2. Asking creates buy-in.3. Asking empowers. 4. Asking develops leadership capacity. 5. Asking creates authenticity.

Asking = taking opinions and ideas seriously.

Page 18: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

•Asking questions influences change

• Inquiry and change are simultaneous

Change begins the moment we ask a question

Page 19: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

“Appreciative eyes”•We choose how we look at things and how we talk about them

•Every moment is full of an infinite array of possibilities

•We can only see what we have grown an eye to see.

•Look at strengths and look for opportunities … and new things will emerge.

Page 20: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

The Art of Asking Questions

DEFICIT APPROACH• What is the biggest problem

here?

• What do you have to do to correct what’s not working?

• Why do you miss the mark so often?

AFFIRMATIVE APPROACH• What possibilities exist that

we have not thought about yet?

• What is the smallest change that could make the biggest impact?

• What solutions would have us all win?

Page 21: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

A bit about our words…

Three types of conversations:

• Relationship-canceling conversations• Relationship-tolerating conversations• Relationship-enhancing conversations

Page 22: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Ask! Ask! Ask!

Page 23: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

What does this look like…

SCENARIO:Every other year, we hold a candidate forum for

the state representative candidates for our district. We want to increase the number of League members involved in planning and executing this event.

Page 24: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

5 Core Strategies of Appreciative Leadership

5 “I’s” Strategies of Appreciative Leadership

Inquiry Ask positively powerful questions

Illumination Bring out the best of people and situations

Inclusion Engage with people to coauthor the future

Inspiration Awaken the creative spirit

Integrity Make choices for the good of the whole

Page 25: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014
Page 26: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Organizational Change

Page 27: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Change and Transition

Change is “Situational”

• New Program• New Team Roles• New Policy

Transition is “Psychological”

•The process people go through to come to terms with the new situation

Page 28: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

So many models, so little time…“Conversational Coaching” –

common elements• Setting an agenda• Defining the problem• Creating a goal• Exploring and developing options• Address obstacles• Take action

Page 29: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

GROW Model

• Most common or best known model• Just a way to organize or structure the

conversation• Focuses on concrete action so it is a good

model for getting “practical things” done

Goal Reality Check Options Will This will be our focus today!

Page 30: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

GoalWhat do we want to accomplish? - Clear, specific

Sample questions:• What specifically do you want to accomplish?• By when do you want to have this done?• What will be different as a result of working on

this?• How will we know when we’ve achieved it?Leagues will set membership & leadership goals.

Page 31: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Reality Check

How are things now? - Concrete facts about present situation- Understanding our starting pointSample questions:• What have you tried already?• Who else is involved in this situation/goal?• What is the situation right now?Use the evaluations/pre-training form to complete

this.

Page 32: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

OptionsWhat are the potential solutions?- Think creatively; listen don’t suggestSample questions:• What are five potential solutions?• If you had unlimited resources, what would your try?• Who else can help?• What have you seen others do that might work for

you?Generate options during coaching session.

Page 33: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

The 5 Options TechniqueWe stop thinking creatively after 2-3 options.5 Options Technique gets us “unstuck” and moves us to the

“creative zone.”

What are five options for how you could tackle this challenge?

What else could you do?If you got really radical, what would you try?What have you done in similar situations?Who else could you bring into this?What is already being done? How does this fit?Which of these would you like to pursue?

Page 34: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Practical applications…

Small wins are motivating.

What’s the smallest change that we can make to have the biggest impact?

Page 35: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

WillHow can we turn our preferred “option” into action

steps?- Concrete plans; high “buy-in”Sample questions:• Which option do you want to pursue?• What step could be taken this week? This month?• What will you commit to doing? • Who else will we enlist?Discuss this later this afternoon with Leagues.

Page 36: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Is it higher than an 8?Coaching is not always linear, but we can

try to add some definition (i.e., how to measure will).

• If the perfect outcome is a 10, where are we now?

• On a scale of 1 to 10, what’s the motivation to do this?

0 1 2 3 4 5 6 7 8 9 10

Page 37: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

The “M” and the “E”Monitor progressEvaluate

Sample questions:•What do you need to track during the to assess progress against overall goals?•What is your “story of success”?

Your coaching calls. Set your first call up today!

Page 38: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Keeping on Track

Reporting consistently can help you keep track of what is happening.

• Every month, you will: – Complete an online survey report about each

League you coach – Usually takes about 8-10 minutes per survey

Page 39: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Membership Numbers

• Provided 2 times per year– Can gauge progress– Gives you time to debrief and recognize strengths

and weaknesses

Page 40: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Success is More than Numbers

• Increased visibility• Collaboration with media and community

organizations• Connecting levels of League• Renewed enthusiasm and pride – a “can do”

attitude• Strategic thinking and planning

Page 41: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

What does this look like…

SCENARIO:Our membership goal is to target the young

professional women in our community and get 5 new members in the next 6 months.

Page 42: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

What about the Event Planning Checklist?

Still want to use this sheet to plan intentionally for what to do BEFORE, AT, and AFTER the event.

Encourage Leagues to think about how the events fit with the GROW components.

Page 43: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Ready? Go!

Page 44: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Your #1 Goal as a Coach

BUILD a RELATIONSHIP with the individuals you coach!

Page 45: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

DISCLAIMER

One of the keys to building trust is confidentiality.

It’s a secret…. Shhhh!

Page 46: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

What we don’t expect from a coach

Page 47: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Lifecycle of any team/group:PHASE TEAM OUTPUT

FORMING Uncertain but optimistic

Low

STORMING Conflict surfaces Low

NORMING Sense of team emerges

Moderate

PERFORMING Fully functional Very high

It’s a process…

Page 48: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

What it looks like every month. . .

Page 49: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

And then. . .

Page 50: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Calendar of calls each month

Weeks 1 & 2 State coaches talk with local League teams

Week 3 Fellows talk with state coordinator and coaches

Week 4 Fellows talk with MLD Support team (i.e. LWVUS)

Page 51: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Resources Available

• Guidance• Linda, Erin, and

Nancy• Each other• Forums

Page 52: COACHING BEST PRACTICES: LWV Membership & Leadership Development (MLD) Program 2014

Questions?