VoiceG zIOHk BUB-NIUU | info@envision-consultingDcom | wwwDenvision-consultingDcom

We donyt offer an out-of-the box solutionM but spend the timedocumenting your organizationys workflows and customizeour suite of products to match your technical and businessgoalsD As partnersM we will also work with your team to planand implement these tools from beginning to end

Co-Managed Solutions | Service Data Sheet

FOR THE BUSINESS EXECUTIVE

Centralize and streamline user supportrequests

Save time with task automation

Have real-time, full visibility of IT assets forbetter decision making

Focus your efforts on higher skill, strategicprojects

Escalate tickets to Envision on-demand

Have access to EnvisionMs expertengineering advice

Support cost-efficiency and ROI

Reduce downtime

Improve business productivity

Make more informed strategic decisions

Focus on your business rather than worryingabout technology

Support employee learning and satisfaction

FOR THE IT MANAGER

CUSTOMIZATION AND IMPLEMENTATIONAN INTEGRATED SUITE OF PRODUCTS

HOW WE ADD VALUE TO YOUR BUSINESS

BEST PRACTICES AN EXTENSION OF YOUR IT DEPARTMENT

WELCOME TO THE NEW IT MANAGEMENT

Our all-in-one solution means having an integrated suite ofIT management tools that are designed to work togetherDYou no longer have to spend a great deal of time andresources testing stand alone tools that donyt inegratewith each other and fit your organizationys needs

On-Demand Ticket Escalation

Co-Managed IT Service Desk

IT Management u Automation

End-User Support Application

OUR PARTNERSHIP INCLUDES

Partnering with Envision is bringing your IT Department to the nextlevel. We customize our integrated suite of IT management productsto your organizationMs workflows and reporting requirements, givingyou visibility and control to truly support technical and businessdecision making.

Our team of engineers will also serve as an extension of your ITDeparment and can help you handle support requests on-demandwhen work volume, complexity or IT staff availability require.

Your business will enjoy TO-years of experience we havespent building and managing IT infrastructuresD In workingtogetherM we will bring best practices to the organizationMso that you can maximize the technical and financial valueof your investment

Working with us means that your IT team is never aloneD Ifwork volume increasesM IT staff is unavailable or afterbusiness hoursM you can escalate support tickets toEnvision on-demand to our engineersD We are also ready tohelp you with more complex and stategic IT projectsD

CO-MANAGED IT SERVICE DESK GLOBAL IT MANAGEMENT : AUTOMATION SOFTWARE

Co-Managed Solutions | Service Data Sheet

Capture every issue on a ticket and centralize all support requests in one single place

for easy monitoring, management and reporting

Improve service time with instant support request e-mail alerts. Engineers can now

resolve issues much faster and with greater accuracy.

Maximize technitian utilization. Process automation and remote management lets

you assign resources to higher value projects

On-demand ticket escalation to Envision. You can escalate tickets to our enginers in

times of high work volume, complexity or IT staff time-off

We provide you with the same ticketing, dispatching and time entry functionalities that

we use to manage requests of hundreds of users. We understand that as you grow and

technology needed to support the organization gets more complex, you need the

management and control capabilities to efficiently support the organization.

Scalability of IT is one of the biggest challenges of a growing business. Increasing

complexity oftentimes leaves IT staff underutilized, focusing on day-to-day

software installations and user support. We provide you with a Global Client

Management platform that allows for full visibility, reporting and automation of

tasks.

Remotely control, oversee and manage workstations, servers, routers and other

network devices, even when theyMve been powered-off

IT asset inventory and reporting. Minimize risks and costs associated with

outdated or incomplete asset information. Make informed planning decisions

Network monitoring. Discover, manage and control mission-critical devices in your

internal infrastructure, resolving issues before they affect your business

Patch management. Identify, approve, update or ignore patches for one or multiple

devices to ensure security and save time

Automated script deployment. Create and deploy custom scripts to automate

repetitive and mundane tasks without interrupting employee productivity

Mass software distribution. Deploy software and services to a single device,

department, group of devices or multiple locations without interrupting business

Empower your IT team with complete visibility and control of IT infrastructureStreamline IT operations with a powerful ticketing and time management system

Voice: 7y@w0 kbk-pybb | info@envision-consulting8com | www8envision-consulting8com

Co-Managed IT

Service DeskOur Team

Your IT staffreceives the ticketand determines if itwill be servicedinternally orescalated to ourengineering team

Our team servicesthe ticket and youare automaticallyupdated on thestatus through theticketing system

Your Employees

Employees entersupport requestswhich automaticallybecomes an openrequest in theticketing system

END-USER IT SUPPORT DESKTOP APPLICATION ON-DEMAND HELPDESK TICKET ESCALATION

Co-Managed Solutions | Service Data Sheet

Users can easily request support though a simple desktop application

Tickets created automatically in your ticketing system once a user

submits a request

Users can view and track open/closed requests though a simple interface

Tickets are associated with a user's machinez allowing for full system configuration

visibility by technicians

Integrated chat capabilities allows users to reach technicians assigned to a requestz

decreasing the need for email exchanges and phone calls

IT support is right at the user's fingertipsStreamlining IT support can only be possible if your user have an easy way of

requesting for helpz managing their tickets and communicating with your IT team. We

provide you with a very user-friendly desktop application which serves as a one-stop

shop for IT supportz and that integrates with your ticketing and monitoring systems

Work approval workflow allows you to submit certain IT requests to decision makers

Ye.g. access to folders/files: for approval prior to making changes

A great benefit of working with Envision is that we donOt just provide you with the

IT management tools to succeedz but are also your partner in times when you

need help managing requests due to work volumez complexity or when IT staff

goes on vacation.

Our engineering team is connected to all your ticketing and monitoring systems so

that when you need itz you can escalate requests to us.

You can count on our engineering team for:

- After-hours and on-demand helpdesk support

- Seasonal helpdesk support

- Assistance writing scripts for task automation

You can count on our 20 years of experience to work alongside you in helping you

customizez implement and maintain IT management tools that fit your needs.

As part of our co-managed servicesz we are comitted to get these tools up and

running and add value to your business as fast as possible.

Should you require itz we are also available to support you in analyzing how your IT

infrastructure is meeting your organizationOs needsz and work to develop a durable

IT strategy for the business.

CUSTOMIZATION 0 IMPLEMENTATION

)7w35 565-8766 info@envision-consulting.com

www.envision-consulting.com@EnvisionITCloud

Contact Us for aFree Consultation