Co-design and stakeholder & enduser Involvement from a city‘s viewpoint

H2020-SC5 Infoday 9th November 2017

Ina Homeier City of Vienna

Head of Smart City Unit Department for Urban Development & Planning

Ina Homeier

City of Vienna - Urban Development and Planning

Head of Smart City Unit

Architect and Urban Planner •  National Expert DG RTD 1998-2001

•  Evaluator, Mid term and final assessments for EC (DG RTD, DG Energy, DG Connect)

Coordinator and Partner in national and EU funded projects •  FP5: Urban Catalyst, Pegasus, Interact

•  FP7: TRANSFORM

•  H2020: CITYKEYS, Smarter Together (Lighthouse Project)

•  INTERREG IVC: CLUE

•  ERDF 14-20: SCWRM (CO)

•  National: Transform+, Smart.Monitor (CO)

Who am I? Stakeholder & enduser

An excellent proposal is elaborated from the team not from one person or just scientific institutions.

Without consideration and appropriate involvement of stakeholders

you might ......

•  miss the actual targets

•  not understand the problems – from a problem-owner‘s and –solver‘s viewpoint

•  not consider the framework conditions and requirements in the „right“ way

•  not identify the (real) obstacles and resistances (in practice)

•  risk not having the concerned parties on board

•  not see or miss possible chances

Why stakeholder and enduser involvement?

Involve end users / problem owners from the start not shortly before the deadline!

What is their input – use it:

Knowledge, analysis, feedback, testing, implementation, use of results …

•  Partner - Committment

•  LoI – NO Committment – it is a letter of INTEND or INTEREST

•  Advisory board – name the members and their role

•  Consultation – interviews, questionnaires, working groups, training, workshops, conferences – think of their ressources - personal and budget!

•  Associations and networks are important but they are not practioners: it is a difference if you work on the „field“ or if you are lobbying for cities / region

•  Built up on existing – tools, indicators

•  Together as a principle – listen and don‘t impose what is impossible!

How to Involve?

If stakeholders and endusers are not involved from the beginning:

•  Addressing the problems they have

•  Knowledge regarding the state of the art

•  Data availability and provision

•  Involvement in and provison of use cases and case studies

•  Participation in workshops and conferences

•  Transferability of results

•  Availability of staff

•  Reach the right experts

•  Use of solutions (public procurement!)

•  The solutions might not (cannot) be implemented and thus will not have the desired impact

What is not granted?

State of the art & progress beyond

Before you start you need to now the available ingredients knowledge, tools and processes, regulations, data availability don’t only think in scientific terms Build up on existing – together as a principle!

Dissemination, communication & exploitation

Conferences and workshops: is this attractive? - Time and money eating. •  do the necessary stakeholders have the interest and the resources to

attend? – The ones you need, normally NOT! Publications & homepage: appropriate to catch the necessary interest? - NO Find innovative formats (that are user friendly)! Together with the target groups!

The cartoons of this presentation have been created during the FP7 TRANSFORM project which was elaborated and successfully implemented by Amsterdam (CO), Copenhagen, Genua, Hamburg, Lyon and Vienna together with scientific and industrial partners.

http://urbantransform.eu

Ina Homeier Head of Smart City Unit City of Vienna - Urban Development and Planning ina.homeier@wien.gv.at