CMDBCMDBCMDBCMDBConfiguration Management

DataBase

Key MessagesKey Messages

Review of developments to date

Long term and short term implementations

Agreement on Configuration Item Ownership

Process Architecture - EDSProcess Architecture - EDS

Raw Alerts/Alarms

Phone, Fax,Web

Tier One

Correlation Engine Network/SNMP Alert Inputs Agent Alarm Inputs Correlate for Root Cause

Shared Data Repository

DependencyData

RootIncident

Create/UpdateIncidents

RetrieveAssets

RetrieveSolutions

Retrieve/UpdatePeople

CentralSystems

Management

DistributedSystems

Management

Network &Other

Management

ExternalThird Party

ServiceVendors

JEApplication

Support

Tier Two

Hubs/Routers WorkstationsServers

PeopleKnowledge Assets Incidents Correlation

Users Networks

Service Desk Incident Management Change Management Service Order Management

Service Data Access and Update Functions

IncidentRe-Assign

Searchfor

Solution

Dispatch Incidents

Assig

n to

Tie

r 2

Su

pp

ort G

ro

up

Pro

activ

e

Rea

ctiv

e

Tier Three

Incident Sources

Shared Data Repository

Shared Data RepositoryShared Data Repository

a logical collection of data that is shared by all elements of the architecture at all levels. Access to the Shared Data Repository must, of necessitity, be carefully controlled; each data store in the repository will have a single owner, though there may be several readers and updaters who are given authority to access the store.

(EDS SOW)

a logical collection of data that is shared by all elements of the architecture at all levels. Access to the Shared Data Repository must, of necessitity, be carefully controlled; each data store in the repository will have a single owner, though there may be several readers and updaters who are given authority to access the store.

(EDS SOW)

Configuration Management Data BaseConfiguration Management Data Base

CMDBCMDBRepository for the information related to the managed and managing devicesand applications in the JE environment

Repository for the information related to the managed and managing devicesand applications in the JE environment

Correlation EngineCorrelation Engine

Stores network and Stores network and application typology application typology and and dependency dependency data. data.

Used to determine Used to determine probable root cause probable root cause for events in the for events in the managed environment managed environment that occur within close that occur within close temporal proximity to temporal proximity to each othereach other

Stores network and Stores network and application typology application typology and and dependency dependency data. data.

Used to determine Used to determine probable root cause probable root cause for events in the for events in the managed environment managed environment that occur within close that occur within close temporal proximity to temporal proximity to each othereach other

Configuration Management PoliciesConfiguration Management Policies The CMDB represents the actual

Production environment within JE Federal jurisdiction over Enterprise

as a collective entity JE will define the core desktop

environment for the customer External consultants must conform

to CMS

Configuration Item PoliciesConfiguration Item Policies

CI is line item in CMDB External Consultants may own CIs

– JE resource assigned to track compliance Federal control over CI labelling CIs in secure area CIs have version numbers CIs must pass environmental testing

before released to production

CMDB Access PrinciplesCMDB Access Principles

Maximize data integrity Minimize data maintenance costs Start small & demonstrate benefits Acknowledge cultural impediments

& develop plans to address them single data entry at source

CMDB Access PointsCMDB Access Points

TSC - North Bay

Who are the COs for these CIs ?

TSC - North Bay

What’s happening that affects this CI ?

CMDB Access PointsCMDB Access Points

Is there a bigger problem here ?

Who can potentiallybe affected ?

CMDB Access PointsCMDB Access Points

Where is that CI anyway ? How many devices

will we need replaced

next year ?

CMDB Access PointsCMDB Access Points

P.OP.O.EquipmentEquipment

RefreshRefresh

Examine

E-Form

Update CI

CMDB Access PointsCMDB Access Points

New New ProductsProducts

EnvironmentSimulated

Testing

New ImageNew Image

New ImageEntered as

New CI

CMDB Access PointsCMDB Access Points

P.OP.O.EquipmentEquipment

RefreshRefresh

Examine

E-Form

Update CIImage Assigned to WS CIImage Assigned to WS CI

CMDB Platform MigrationsCMDB Platform Migrations

MS Access

ActiveServerPage

ActiveServerPage

SQL

McAfeeHelpDesk

McAfeeHelpDesk

SQL

Replace

June 2000

Replace

Replication orDistributed DBMS

CI Ownership - IssuesCI Ownership - Issues

Aligning Responsibility, Authority and Work associated with CMDB population and maintenance

Overcoming cultural impediments

Distinguish Federal and Local responsibilities

Institutionalizing responsibility

Accommodating desires of different participants

CMDB Structure - seven categoriesCMDB Structure - seven categories

TechnologyTechnologyTechnologyTechnology

ApplicationsApplicationsApplicationsApplications

DataDataDataData

CommunicationsCommunicationsCommunicationsCommunications

IT ManagementIT ManagementIT ManagementIT Management

SecuritySecuritySecuritySecurity

Interface devices, utility service, application cooperation, distribution service, base platforms

Interface devices, utility service, application cooperation, distribution service, base platforms

Mission & Business Critical & Productivity Applications Mission & Business Critical & Productivity Applications

Data Base/Warehouse, Document management/modeling Data Base/Warehouse, Document management/modeling

Production servers/workstations, network schematics, Common Object Environments (COE)

Production servers/workstations, network schematics, Common Object Environments (COE)

ITSM Processes, SLA Mgmt, Performance monitoring ITSM Processes, SLA Mgmt, Performance monitoring

Policies & Principles, Virus Mgmt, Security/Control mechanisms Policies & Principles, Virus Mgmt, Security/Control mechanisms

Are these categories correct ?Are these categories correct ?

SystemsSystemsSystemsSystems CASE, programming and test tools

CASE, programming and test tools

End

CMDB Structure - TechnologyCMDB Structure - Technology

Sub-Category ConfigurationOwner

Application Cooperation

Base Platforms

Distribution Services

Interface Devices

Utility Services

To Legend

CMDB Structure - Network PlatformsCMDB Structure - Network PlatformsSub-Category Configuration

Owner

Client

Data

Servers

Voice

Desktop Devices

Peripherals

To Legend

CMDB Structure - ApplicationsCMDB Structure - ApplicationsSub-Category Configuration

Owner

Mission Critical

Business Critical

Personal Productivity

To Legend

CMDB Structure - DataCMDB Structure - Data

Sub-Category ConfigurationOwner

Modeling

Warehouse

Systems

Document Management

To Legend

CMDB Structure - CommunicationsCMDB Structure - CommunicationsSub-Category Configuration

Owner

Network Schematics (WAN) CTS

Network Schematics (JE)

Desktop COE - Win 95

Desktop COE - Win2000

Unix COE

Production PCs

Production Servers

To Legend

CMDB Structure - ITSMCMDB Structure - ITSM

Sub-Category ConfigurationOwner

Change

Configuration

Incident

Problem

CMDB Structure - Infrastructure Management ServicesCMDB Structure - Infrastructure Management Services

Sub-Category ConfigurationOwner

Asset

Contingency Planning

Cost

Event Alert

Performance

Production

Service Level

Software Control & Distribution

To Legend

CMDB Structure - SecurityCMDB Structure - Security

Sub-Category ConfigurationOwner

Security Profiles and Principles

Web Security

PKI

Virus Protection & Detection

Network Access Control and Monitoring

To Legend

CMDB Structure - System DevelopmentCMDB Structure - System Development

Sub-Category ConfigurationOwner

CASE Tools

Testing Tools

Programming Languages

Virus Protection & Detection

Network Access Control and Monitoring

To Legend

Thank you for your participationThank you for your participation

Together we can make it happen