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© noventum consulting GmbH
CMDB Autodiscovery and other fairy tales
noventum day
7th of April 2009
Marc Buzina
Unit Manager
IT Service Management
1CMDB autodiscovery and other fairy tales
© noventum consulting GmbH
Your Storyteller
Marc Buzina
>11 years experience in IT service management
Process Improvement & Implementation Projects
CMDB Implementations
Unit Manager for noventum IT service management
CMDB autodiscovery and other fairy tales 2
© noventum consulting GmbH
A little process prince named
Configuration Management,
Once upon a time, there was …
CMDB autodiscovery and other fairy tales 3
© noventum consulting GmbH
He was very lonely and was not well
respected at the kings court.
CMDB autodiscovery and other fairy tales 4
© noventum consulting GmbH
and they lived happily ever after.
Do not end the story too fast…
The little process prince if now occupying the
throne of ITILien.
CMDB autodiscovery and other fairy tales 5
© noventum consulting GmbH
How on earth could that happen?
A host of knights have fought …
… a crusade for him.
CMDB autodiscovery and other fairy tales 6
© noventum consulting GmbH7CMDB autodiscovery and other fairy tales
Unfortunately, he was bewitched …
CMDB autodiscovery
and federation
© noventum consulting GmbH8CMDB autodiscovery and other fairy tales
The End?
© noventum consulting GmbH
The Goals of Configuration Management
9CMDB autodiscovery and other fairy tales
© noventum consulting GmbH
The Goals of Configuration Management
10CMDB autodiscovery and other fairy tales
© noventum consulting GmbH
Requirements
Overview of the
IT-Landscape
Logical composition
and connections
Connected to the
processes
Status/Environment
Responsibility
Service & SLA
Standards
Impact analysis
Details of the IT-
Landscape
Technical interfaces and
access
Just with own platform
Networksegments
…manually…
…manually…
…manually…
…manual Data…
CMDB autodiscovery and other fairy tales 11
© noventum consulting GmbH
Advantages of autodiscovery
Infrastructure data
current state – Gather actuals
historical – gather a history of configuration
changes
Supports the Technical- and Application
Management with technical details
CMDB autodiscovery and other fairy tales 12
© noventum consulting GmbH
Details
CMDB autodiscovery and other fairy tales 13
© noventum consulting GmbH
Details
CMDB autodiscovery and other fairy tales 14
© noventum consulting GmbH
Details
CMDB autodiscovery and other fairy tales 15
© noventum consulting GmbH
Overview?
CMDB autodiscovery and other fairy tales 16
© noventum consulting GmbH
Services?
CMDB autodiscovery and other fairy tales 17
© noventum consulting GmbH
Real CMDB!
Client
• Organizations (Client/Customer, Own, Suppliers, Partners, …)
• Teams
• Persons, Roles
Services
• Service Modules
• Service Interaction
Appli-cations
• Business Applications
• Business Modules
• Interfaces/Dependencies
Infra-structure
• Infrastructure Services
• Software
• Systems
CMDB autodiscovery and other fairy tales 18
© noventum consulting GmbH
Client
• Organizations (Client/Customer, Own, Suppliers, Partners, …)
• Teams
• Persons, Roles
Services
• Service Modules
• Service Interaction
Applications
• Business Applications
• Business Modules
• Interfaces/Dependencies
Infrastructure
• Infrastructure Services
• Software
• Systems
Real CMDB!
19CMDB autodiscovery and other fairy tales
History
• Changes
• Baselines
• Logging
Actual
• Scanning
• Inventory
Plan
• Within changes
• Your service pipeline
• Within the design phase
Target
• Within changes
• From Transitions
© noventum consulting GmbH
Client
• Organizations (Client/Customer, Own, Suppliers, Partners, …)
• Teams
• Persons, Roles
Services
• Service Modules
• Service Interaction
Applications
• Business Applications
• Business Modules
• Interfaces/Dependencies
Infrastructure
• Infrastructure Services
• Software
• Systems
History
• Changes
• Baselines
• Logging
Actual
• Scanning
• Inventory
Plan
• Within changes
• Your service pipeline
• Within the design phase
Target
• Within changes
• From Transitions
Real CMDB!
CMDB autodiscovery and other fairy tales 20
Instance
ModelsAttributes
Relationships
© noventum consulting GmbH
Here comes the process
CMDB autodiscovery and other fairy tales 21
© noventum consulting GmbH
The process
CMDB autodiscovery and other fairy tales 22
Filter
decide
plan
design
develop
release
ownership
dataentry &
provisioning
audit
verification
quality
© noventum consulting GmbH
changes
Changes
Interfaces
23CMDB autodiscovery and other fairy tales
CapacityMgmt.
AvailabilityMgmt.
Service Request
Financial Mgmt.
Service Portfolio
Service Catalog
SupplierMgmt.
Service Continuity
Information Security
Service Asset & Configuration Management
Change Mgmt.
Release & Deployment
Demand Mgmt.
Service Level Mgmt.
ServiceDesign
Service
ITIL®
ServiceStrategy
Service
Operation
Service
Design
Continual ServiceImprovement
ServiceTransition
Architecture
Procurement
© noventum consulting GmbH
Dos & Don„ts
Do
focus on process
embed your process within
service design and
planning
evaluate tools
• realistically
• compare
• your criteria
think about the data‟s
value
Don‟t
focus on discovery
gather data disregarding
the costs
use tools to fix process
problems
underestimate the
complexity
“federate” blindly
CMDB autodiscovery and other fairy tales 24
© noventum consulting GmbH
Dos & Don„ts
Do
focus on process
embed your process within
service design and
planning
evaluate tools
• realistically
• compare
• your criteria
think about the data‟s
value
Don‟t
focus on discovery
gather data disregarding
the costs
use tools to fix process
problems
underestimate the
complexity
“federate” blindly
CMDB autodiscovery and other fairy tales 25
Are
youready for
Configuration
Management?
© noventum consulting GmbH
Discussion
CMDB autodiscovery and other fairy tales 26
© noventum consulting GmbH
noventum consulting GmbH
27CMDB autodiscovery and other fairy tales
fon +49 (211) / 60 06 91 - 0Kaistraße 16
Unit Manager
IT Service Management
Marc Buzina
fax +49 (211) / 60 06 91 - 32
mobile +49 (163) 4 9302 - 84
40221 Düsseldorf
Thank you!
Text, Layout & contents: noventum consulting. Images: photocase.com slide 4_Prince of wales' hall.Slide 5_Thron,slide 6_Ritter der Kokosnuss,slide 7_Crazy frog,slide 12_Zähne,slide
16_Leuna Raffinerie Panorama,slide 25_Crazy frog,slide 26_Geheimnis, noventum consulting | Seite 1,2 & 27, TSO | slide 3_Service Desivery Service-Support Process Model, slide
21_Service Transition_4.10 Typical Configuration Management activity model,IBM slides 13-15 & 17_IBM Redpaper IBM Tivoli Common Data Model: Guide to best practices