Upload
others
View
3
Download
0
Embed Size (px)
Citation preview
CMC Group LLCCMC Group, LLCCatherine Mullally Communicationsy
MASTERING THE MOMENTHigh Impact CommunicationHigh Impact Communication
Conversations that Matter
dialoguedialogue
Six Degrees of Communication g
Who?Who?
Levels of Listeninge e s o s e g
Engaged
Selective
Pretending
Tuned out
Be InterestedBe Interested
Listen for Language & Style
Observe Behavior
Ask Appreciative Questions
Avoid Assumptionsp
Why?Why?
Context is EverythingContext is Everything
Clarity of PurposeClarity of Purpose
• DirectiveDirective• Informative
C ll i l• Collegial• Patient Focused• Managing Up, Down & Laterally• CompassionateCompassionate• Problem Solving
B i St i• Brain Storming
Emotional IntelligenceEmotional Intelligence
Attention is all there is
What?
Your Inner EditorYour Inner Editor
V vitalV vitalI importantB beneficialB beneficialE excessive
Presentation ShapePresentation Shape
Act I Capture AttentionAct II Content / 3 Things
Intermission
Act III Repeat Central MessageCurtain Wrap it up/Call to Actionp p
S-T-R-E-S-SS T R E S S
Self MasterySelf Mastery
Mind
Breath
BodyBody
Where?
Verbal ToolsVerbal Tools
ToneToneVolume S dSpeed
CadenceRepetitionLanguageLanguage
Lack of Clutter
Non-Verbal ToolsNon Verbal Tools
PresencePresencePosture StanceStance
Facial ExpressionBody LanguageEye Contacty
Silence
How?How?
How do you want them to remember you?
Answer in a word
BE THE WORDBE THE WORD
You?You?
“We are what we repeatedly do.Excellence then, is a habit”.
Socrates
CMC Group, LLCCatherine Mullally Communications