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www.cmaa.asn.auPublication No PP227838/003
Club Management
Dec
embe
r 20
14Vo
l 133
, No
257
IN AUSTRALIA
Inside Your December Edition
ManagersCongress setfor Expo 2015INSIDE: Report & Brochure
CMAA 2014 Sponsors Lunch CMAA 2014 Finance Summit Zone Bursaries Special Feature
1
CMAA FEDERAL EXECUTIVEPresidentWILLIAM CLEGG, ACCMRandwick Labor Club
Vice PresidentMICHAEL O'SULLIVAN, ACCMMilton Ulladulla Bowling Club
Federal SecretaryALLAN PETER, ACCM
Executive MembersSTEVE CONDREN, ACCMSouthport Surf Lifesaving Club
JOHN TURNBULLLiverpool Catholic Club
NSW State Executive MemberDAVID O’NEIL, ACCMCastle Hill RSL Club
FEDERAL COUNCILLORSDivision A – City/Eastern SuburbsZone and Manly/Northern Suburbs ZoneCarl Pozzato, ACCMOperations ManagerRyde‐Eastwood Leagues Club
Division B - St George/CronullaSutherland Zone and Inner West ZoneIan Todd, ACCMGeneral ManagerKingsgrove RSL Club
Division C – Nepean ZoneMichael WiezelSecretary ManagerSt Marys RSL Club
Division D – Hunter Zone, Central Coast Zone and Great Lakes ZoneStephen Byfield, ACCMChief Executive OfficerDiggers @ The Entrance
Division E – Far North Coast Zone,North West State Zone, Mid StateZone and Mid North Coast ZonePhillip Wheaton, ACCMChief Executive OfficerArmidale City Bowling Club
Division F – Illawarra ShoalhavenZone and Far South Coast ZoneDavid Hiscox, ACCM General ManagerDapto Leagues Club
Division G – Gold Coast Zone,Brisbane Zone, Ipswich DarlingDowns Zone, Sunshine Coast Zone,and the Central and NorthernQueensland ZoneWayne Moffatt, ACCMGeneral ManagerPine Rivers Memorial Club
Division H – Victoria Zone, RiverinaMurray Zone and the ACT ZoneGrant Duffy, ACCMSecretary ManagerNumurkah Golf & Bowls Club
ADMINISTRATION
Executive OfficerRalph Kober, B.Ed.
Office AdministratorJulie Conlon
Senior Industrial Relations AdvocatePeter Cooper
Sponsor & Membership ManagerChris Keeble
Sponsor & Membership CoordinatorEvonne Bosnich
Media Services Manager Peta Imber
Professional Development ManagerGeoff Meston
Training Course AdministratorsBrad Jones, CCMEstelle McDonald‐Birch
CMDA RPL AdministratorJason Thomas
Events Administrator Annie Hart
Accounts OfficerPriscilla San Luis
CMAA Queensland Education OfficerZoe Clegg
Life MembersHarry Walker (decd.)Norm Robinson (decd.)Arthur Justice (decd.)Len Ewart (decd.)Lou O’Neill (decd.)Peter Cameron (decd.)Bob Harbutt (decd.)Keith Nolan (decd.)Fred Chubb, CCM (decd.)Alan McDougall, MBE (decd.)John Milne (decd.)Jim Henry, OAM (decd.)Les EvennettGeorge Elliot, CCMPeter Strachan, ACCMHans Sarlemyn, ACCMTerry Condon, CCMLew Cooper, OAMBarry StevensonGreg Pickering, ACCMJohn Allan, ACCMAllan Peter, ACCMWayne Forrest, ACCMBill Clegg, ACCM
Publisher CMAAEditor: Peta Imber
Design:Susan Formica – Creative Flare
P: (02) 9576 5940
Advertising: Peta Imber
Advertising Bookings:P: (02) 9746 4199
F: (02) 9746 5199
Printing:Daily Press Group
P: (02) 9316 9366
Correspondence:The Editor, c/‐
Club Managers’ Association Australia
Level 1, 1 Showground Road
Sydney Olympic Park NSW 2127
Locked Bag 4317
Sydney Olympic Park NSW 2127
P: (02) 9746 4199
F: (02) 9746 5199
Please address all businesscorrespondence to the Federal SecretaryThe Club Managers’ Association Australia isregistered as an industrial organisation ofemployees in the terms of the Fair Work Act2009, and The Club Managers’ Association isa registered Trade Union in the terms of theNew South Wales Industrial Relations Act1996. The CMAA is affiliated with theAustralian Council of Trade Unions (ACTU).
Registered OfficeLevel 1, 1 Showground RoadSydney Olympic Park NSW 2127P: (02) 9746 4199F: (02) 9746 5199Locked Bag 4317 Sydney Olympic Park NSW 2127Email ‐ [email protected]
Office HoursMonday to Friday 9am to 5pmSeven‐day telephone answering service.
“Club Management in Australia” is published monthlyby the Club Managers’ Association Australia. Allmaterial is copyright and cannot be reproducedwithout the explicit permission of the Publisher orEditor. Editorial contributions relating to the clubindustry are welcome. Submitted copy should betyped and double spaced. We don’t accept anyresponsibility for keeping and returning unsolicitedmaterial. Photographs submitted must be captioned.Those sent without prior arrangement cannot bereturned unless accompanied by a stamped, selfaddressed envelope. Views expressed in thismagazine are not necessarily those of the ClubManagers’ Association Australia. Although we doexercise the utmost caution, we don’t acceptresponsibility for claims expressed in advertisementsappearing in our issues.
Subscription rate is $60 a year.ISSN 0045‐7205
CMAA MEMBERS CONFIDENTIAL SUPPORT & COUNSELLING - 1300 464 262
Club Managers’ Association AustraliaOffice Bearers
Bill Clegg ACCMFederal President
Michael O’Sullivan ACCMFederal Vice President
Allan Peter ACCMFederal Secretary
John Turnbull Federal Executive Member
David O’Neil ACCMNSW State Executive Member
Steve Condren ACCMFederal Executive Member
mypartnerships
Centre for Hospitality Management Platinum Sponsor
CONFERENCESPONSOR
Gold Sponsors
Silver Sponsors
Bronze Sponsors
4 IN YOUR DECEMBER EDITION
PAGE ADVERTISERCover 1 COVER - CMAA 2015 NATIONAL MANAGERS CONGRESSCover 2 BALLY TECHNOLOGIES1 CMA MAGAZINE IMPRINT & CMAA ADMINISTRATION2 CENTRE FOR HOSPITALITY MANAGEMENT SPONSORS3 HOSTPLUS4 MERIDIAN CONSTRUCTION + DECEMBER EDITION CONTENTS & POINTERS
5 AINSWORTH6 PRESIDENT’S PERSPECTIVE
7 IGT8 THE EXECUTIVE OFFICER’S DESK
9 CMDA 2015 ‘BIG EVENTS DIARY’10 THE BUSINESS END
11 BANKTECH12 MICROPOWER + 2015 AUSTRALIASIAN HOSPITALITY & GAMING EXPO
13 2015 AUSTRALIASIAN HOSPITALITY & GAMING EXPO14 2015 CMAA NATIONAL MANAGERS’ CONGRESS BROCHURE 115 2015 CMAA NATIONAL MANAGERS’ CONGRESS BROCHURE 216 2014 CMAA SPONSORS APPRECIATION LUNCH 1
17 MITCHELL BRANDTMANN + 2014 CMAA SPONSORS APPRECIATION LUNCH 2
18 CMAA MANAGER PROFILE ‐ ROBERT DWYER
19 CAMVEX + CMAA UPDATE
20 JCM GLOBAL + 2014 FINANCE SUMMIT 1
21 GASSER CHAIRS + 2014 FINANCE SUMMIT 2
22 TGS - TABCORP GAMING SERVICES 23 TGS - TABCORP GAMING SERVICES 24 CMAA INDUSTRIAL RELATIONS UPDATE 1
25 THOMSONS LAWYERS + CMAA INDUSTRIAL RELATIONS UPDATE 2
26 EXCEL LOCKERS + NORTHERN EXPOSURE 1
27 MR SHOWBAGS + NORTHERN EXPOSURE 2
28 PROFESSIONAL DEVELOPMENT ‐ ZONE BURSARY TEMPLATE
29 2015 NATIONAL BURSARY PROGRAM WINNERS
30 PROFESSIONAL DEVELOPMENT ‐ PETER CLAREBOROUGH BURSARY REPORT 1
31 PROFESSIONAL DEVELOPMENT ‐ PETER CLAREBOROUGH BURSARY REPORT 2
32 PROFESSIONAL DEVELOPMENT ‐ PETER CLAREBOROUGH BURSARY REPORT 3
33 CMAA FAST FACTS + PROFESSIONAL DEVELOPMENT ‐ ANNIE HART
34 2014 CMDA PROFESSIONAL DEVELOPMENT CALENDAR 1
35 2014 CMDA PROFESSIONAL DEVELOPMENT CALENDAR 2 + ZONE EDUCATION OFFICERS
36 CMA MAGAZINE ADVERTISER RATES & SPECIFICATIONS37 PROFESSIONAL DEVELOPMENT ‐ JASON THOMAS
38 CMAA 2015 EVENTS CALENDAR & DIARY39 RAYNER SALES & MARKETING +
PROFESSIONAL DEVELOPMENT ‐ BRAD JONES
40 CMDA SPONSORS UPDATE
41 CMAA UPDATE
42 CMDA SPONSORS SERVICES DIRECTORY ‐ 1
43 CMDA SPONSORS SERVICES DIRECTORY ‐ 2
44 CMDA SPONSORS UPDATE
Cover 3 CMAA AFFILIATE PROGRAMCover 4 BALLY TECHNOLOGIES
AS AN employee in the Club Industry, we all havethe belief that we are entitled to privacy in theworkplace. In many circumstances, this is correct.However, there are also just as many overlappingcomplexities and, in some cases, there is noentitlement – at all …
Pages 20& 21
Pages 22& 25
COLIN MURPHY is the Gaming Manager atWallsend Diggers Club in the CMAA’s HunterZone. Colin was one of two IGT-sposnored PeterClarebrough Memorial Gaming Bursary winners toattend studies the University of Nevada – LasVegas. Colin’s report of his experience highlightsthe value of the CMAA Bursary …
Pages 30– 32
MELBOURNE … home of the world’s greatestsports lovers; four seasons in one day; the hallowedMCG; fantastic restaurant and bar scene – andnow, the 2014 CMAA Club Financial ManagementSummit – a great meeting of the icons ...
IN THE October issue of ClubManagement in Australia (CMA)Magazine, I reported the decision of theCMAA Executive to proceed with de‐registration of the Club ManagersAssociation – the NSW registered union.
NSW members have voted in aplebiscite to support, or oppose, theproposition to deregister the union.
As previously indicated, the need for aNSW registered union no longer existsas we move to a truly nationalorganisation.
It is anticipated that the CMAA willremain in place until the next CMAAelection cycle – in March 2016 – whenthere will be only one ballot for the ClubManager’s Association Australia.
Unrelated to the above matter, theCMAA Executive has received theresignation of Luke Walker from theNSW State CMA.
Luke leaves the Executive and hisemployment as CEO of the Wests
Illawarra Leagues Club Group to take upa position with Crown in Melbourne.
While disappointed that the ClubIndustry loses a professional managerand product of the professionaldevelopment opportunities provided byClub Management DevelopmentAustralia (CMDA), I am particularlypleased that another of our mangers isrecognised outside the Club Industry.
I hope it’s a case that Luke will expandhis hospitality experience and returnone day to continue his contribution tothe CMAA and the Club Industry.
On behalf of his CMAA Executivecolleagues, I pass on congratulations andbest wishes to Luke for a successfulchange of direction in his career.
It is also pleasing to advise that DavidO’Neil, the CEO of the impressive CastleHill RSL Club Group, has accepted theinvitation of the CMAA Executive to fillthe casual vacancy in the State CMA.
David has previous experience as amember of the Federal and StateExecutive and was a CMAA VicePresident before stepping down fromthis role a few years ago to focus onmajor changes within his cluborganisation.
I’m sure I speak on behalf of allmembers when I welcome back David tothe Executive and look forward to hiscontribution on behalf of all members.
ALL MANAGERS would be challengedby what appears to be the ever‐changing‘eCommerce’, social media, on‐linemarketing and digitalisation ofeverything we do.
These sentiments are also applied tothe CMAA and members wouldremember the decision to move ClubManagement in Australia (CMA)Magazine to bi‐monthly publication andsupport it with the addition of themyCMAg eNewsletter in the alternatemonths.
This has proved highly successful and,from this final edition of CMA Magazinefor 2014, it will move to a quarterlypublication in 2015 and beyond.
Younger members tell us that theyenjoy the digital version of publication,while ‘more senior’ members prefer thetraditional hard copy version. Both
versions can be kept as referenceresources for the future.
This copy of CMA Magazine also sees asignificant change in the staffing at theCMAA.
CMA Magazine and myCMAg EditorPeter Sharp stands asaide once theDecember edition hits your desks.
Peta Imber moved into the role ofMedia Services Manager on November 5and, in that capacity, also takes overfrom ‘Sharpee’ editing all CMAApublications.
Peta, who has worked in thehospitality industry for 20 years, andwithin the Club Industry for the pasteight years, comes to the CMAA fromPenrith RSL Club where she worked asExecutive Manager Marketing &Business Development. Before that,Peta worked at Rooty Hill RSL Club asBrand Manager and Marketing Manager.
Sharpee has been with the Associationfor more than nine years and has alwaystaken on more than his job descriptionever required, particularly his regulartravel and attendance at CMAA ZoneMeetings across Australia.
During his time, Sharpee has kept theCMAA in tune with changes in digitalmedia and been a personal assistant toeveryone at the CMAA and across theAssociation’s membership.
On behalf of all CMAA members andthe Association’s many trade and alliedpartners, I extend sincere best wishes toSharpee and his wife Sue as they enterthe next stage of their life.
Peter will always be a member of theCMAA family.
IT’S ALWAYS appropriate at this time ofyear to reflect on the past 12 months.
For the CMAA, it has been a year offocusing clearly on the immediate andintermediate future as we seeconsolidation and rationalisation in theindustry being the focus of judiciousspending across everything we do.
As always, a new year brings newopportunities for all and it is hoped thatall can take advantage of those whenthey appear.
On behalf of everyone at the CMAA –the Federal Executive, Executive OfficerRalph Kober and his team at head Office– I extend to all members their familiesand loved ones the best for their festiveseason and health and happiness in theNew Year. n
➢ BILL CLEGG, ACCM, is the CMAAFederal President, a CMAA Life Member & General Manager at Club Randwick
CMAA keeps pace withindustry and with its changes
President’s Perspective with BILL CLEGG, ACCM
6 CMAA UPDATE
Notice of Annual General
MeetingThe Annual General Meeting of
the Members of the Club Managers’ Association
Australia will take place at 9am onMonday, March 23, 2015.
The Annual General Meeting willbe conducted in the
Southport Room, Jupiters Casino Pavilion
Convention Centre, Gold Coast.
Members will receive 10 ActivityPoints for attending the Annual
General Meeting and signing the Members’ Register.
- ALLAN PETER, ACCMFederal Secretary, CMAA
8 CMAA UPDATE
THIS YEAR has been yet another busy12 months for the Association in manyrespects. It was also a year that haspositioned the Association to build onthe Strategic Plan devised by the FederalExecutive and management in July2013 – the first year that the incumbentboard was formed.
Across 2013 and 2014, theAssociation reviewed its offering tomembers and started the preparationfor infrastructure development andproduct and service enhancements.
The 2014‐2015 period will see theAssociation continue to execute theStrategic Plan to increase its marketprofile and relevance, while 2015‐2016will bring the implementation of actionsto further build on opportunities andconsolidate on demonstrable strengths.
Notably in 2014, the Associationtransitioned from its long‐servingmembership database to one that willenable the membership team to improveon communication to members, ensurethat the database is ‘clean’ and accuratein its reporting and one which will guidemembers better in keeping theirsubscriptions up to date and current.
Furthermore, the focus on connectingface to face with many members andnon‐member managers has seen thereformation of latent zones inQueensland’s Far North Coast andRockhampton with a renewed energywhich, hopefully, will grow into the nextyear.
Victoria membership continues togrow with a focus on membershiprecruitment drives in partnership withHead Office and the Victoria ZoneCommittee.
While it is acknowledged that anumber of Sydney Zones have seendeclining active involvement ofmembers in local zone meetings andevents, Head Office is working with thecommittees to implement strategies torebuild and strengthen the offering tomembers.
The relocation of Head Office to asmaller footprint in February this yearhas significantly reduced rental andoverhead costs. The benefit will be trulyrealised in 2015 after the usualadjustments to the Association’sfinancial statements have been affected.
Further management focus ontrimming costs across all operational
areas will be important into the futureas declining training and conferencingmarket share is a reality in today’senvironment with many trainingproviders and industry associationsvying for the club manager and clubdollar.
2014 also saw the last of theAssociation’s stand‐alone trade showswith the Federal Executive assenting toconsolidate and form a new companywith ClubsNSW and Clubs Queensland toprovide the inaugural AustralasianHospitality and Gaming Expo (AHGE) inMarch 2015 at the Gold CoastConvention & Exhibition Centre.
Training and education – bothnationally accredited and industry‐specific – has been well taken up in2014 with events conducted all aroundthe states and the ACT.
In 2015, as well as nearly 250 trainingcourses planned, a raft of key events willbe scheduled for all disciplines ofmanagement across Australia, includingindustry summits, such as Legal,Membership and Loyalty, Country ClubManagers Conference, GeneralManagement and Tourism, CorporateGovernance, Food & Beverage andFinancial Management, and more.
The CMAA’s traditional Mid‐YearConference, usually presented atJupiters Casino on the Gold Coast, willbecome the CMAA National Managers’Conference, moving to Sydney in 2015in July at the Four Seasons Hotel inSydney’s CBD.
To assist members in planning for2015, a Key CMAA Events Diary Page isfeatured opposite this article and isavailable on the CMAA website –www.cmaa.asn.au
ON A CMAA Head Office personnel front,it is with genuine sadness that wefarewell Peter Sharp (aka ‘Sharpee’), ourloyal and long‐time Editor of CMAMagazine and the myCMAg eNewsletter.
Sharpee has been an insightful anddedicated servant of the Association andis immensely popular with the manymembers with whom he has becomefriends across the states and the ACT.
Sharpee will be replaced by PetaImber, a club manager with a wealth ofexperience in branding, marketing andmedia in clubs such as Norths LeaguesClub, Rooty Hill RSL Club and, most
recently, Penrith RSL Club.
Peta takes on the new role of MediaServices Manager.
We are also pleased to welcome AnnieHart to the CMAA team as EventsAdministrator.
Annie will assist ProfessionalDevelopment Manager Geoff Meston andthe CMDA team in planning anddelivering the many professionaldevelopment and education events wehave planned in 2015 and beyond.
Annie’s role will allow Geoff to focuson being more consultative with clubsdirectly as to their training andprofessional development needs and tohelp in formulating club‐specific trainingplans for many clubs.
All in all, 2014 has been a year whenthe Association has recovered stronglyfrom its appeal against the regulatorAustralian Skills Quality Authority(ASQA) in 2013 which saw its offeringin the training sphere dramaticallyaffected both in course delivery andfinancially, to a position of strength intothe future.
I TRUST that you will all have a well‐earned break over the holiday periodand welcome your continued support ofthe Association through membershipand engagement in the array ofprofessional development opportunitiesprovided.
Thank you also to our valued sponsorswho provide the important financialsupport for our members’ professionaldevelopment activities. n
Plenty to look forward to in 2015 and beyond
The Executive Officer’s Desk with RALPH KOBER
1300 464 262Confidential Support & Counselling Service
CMAACARE
Week 1 Week 2 Week 3 Week 4 Week 5
17&18Legal Summit
Sydney
6 & 7CMAA National
Managers Conference,Four Seasons Hotel,
Sydney
14 & 15Membership &
Loyalty SummitBrisbane
16 & 17Country Club
ManagersConference, Dubbo
8 & 9Corporate
GovernanceSummit
9 & 10Finance Summit,
BrisbaneChristmas
coming soon
13 & 14Food and
Beverage Summit
25General
ManagementSummit, Victoria
3 - 6Easter
25Anzac Day
18 - 29G2E Macau
28One day GeneralManagement &
Tourism Summit,Far North QLD
4 - 6CMA Asia
Conference & Hofex,Macau
23 -25AHG Expo, and one dayCMAA AGM & National
Managers Congress,Gold Coast
Platinum Sponsor of CMAA’s Centre for Hospitality Management investing in the future of Australia’s club management professional development
Did you know? Under Clause 33 of the Registered and Licensed Clubs Award 2010, club managers are entitled to five (5) days’ paid professionaldevelopment leave in each calendar year. Check your copy of the award for full provisions related to this form of leave in Clause 33.
Dates may change due to unforeseen circumstances v112014
Updated Key CMAA Events for your 2015 diary
February
March
April
May
June
July
August
September
October
November
10 CMAA UPDATE
GOODBYE TO 2014. What a year –professionally and personally. It hasbeen exciting, tiring, great, bothersome,fulfilling and probably many more words(some of them unprintable). Overall, ithas been satisfying as there have beenmany accomplishments. Let’s start witha re‐cap on our membership and the newdatabase. We went ‘live’ in October andwe fully expected a few anomalies andchallenges as we integrated a newsystem. Well, those anomalies certainlydid deliver as anticipated. But, I’mpleased to report that, at the time ofwriting, we are close to havingeverything ‘clean’ and running smoothly.Once again, to any members who feltsome sort of ‘sting’ because of themigration of what was an old, ‘clunky’data system, we thank you all for yourunderstanding and patience.
SO … WHAT’S new to do?
I’m excited to let you know about ournew membership cards. Well, they arenot really cards.
It’s an ‘App’. Given the CMAA card wasnot a ‘smart card’ and only held yourname and number, we are jumping intothe digital age with both feet and willlaunch a ‘MY CMAA Membership App’by the end of January, 2015. This, then,will become your CMAA Membership‘card’. After you download the ‘app’ andlog in for the first time, your name andmembership number will appear on thescreen. You only have to do that once.There will also be a couple of other tabsabout …
– Zone Meetings;
– Head Office contact details;
– and any important information.
For any member who does not have asmart phone, we will still send you amember card with your number.
IT’S ALSO important to remindmembers that from January 1, 2015,there will be the annual CPI increase setat 3%.
Membership fees will be …– Full Member (yearly): $550 to
$566.50;
– Trainee Member (yearly): $390 to$400;
– Full Member (monthly): $46 to$47.20;
– Trainee Member (monthly): $32.50 to$33.30
➢ Please note that the CMAA only acceptsyearly or monthly payments. Weeklypayroll deductions are between themember and his/her payroll office. Thatpayroll must forward those fees toCMAA on a monthly-only or yearly-onlybasis. The CMAA’s new database systemdoes not recognise weekly payments.
ADVOCACY … the ‘holy grail’ of anymarketer. We are all marketers ‐ nomatter what your title role is. You aremarketing your venue, product, service… even yourself. I appreciate anymember letting other managers knowabout the benefits of being a CMAAmember. Also, for the up‐and‐comingmanagers of our future, don’t forget theClub Affiliate Membership. This is agreat way to be involved and nurture thetalent in your club. The Club AffiliateMembership is a one‐off fee that lasts forthe lifetime of that employee while atthat club. Please take a look at thespecial 50% offer on the inside backcover in this edition of CMA Magazine.
2015 WILL see me on the road as I visitclubs and members and explain thefeatures and benefits of becoming aCMAA member. If you would like me toswing by and meet any managers, pleasedrop me a line – [email protected] ‐anytime and we can work on a suitableday.
FAST FACTS– CMAA membership is an anniversary
year membership for individuals to bepaid in advance;
– Payment can be made yearly ormonthly;
– Members can arrange payrolldeductions weekly via their Club,however payroll must pass these feeson monthly or annually in advance toHead Office;
– Payment methods are Credit Card orDirect Debit;
– EFT or Cheque payments can be madefor yearly payments only;
– As of January 2015, membership feeswill incur a CPI increase of 3% for the2015 year and ongoing CPI increasesper annum for the years following;
– Members who are in arrears threemonths, or more, of their membershipfees will, under the rules of theAssociation, become inactive and willbe contacted by CMAA Head Office to
confirm their intention to retainongoing membership of the CMAA.
SponsorshipAS WELL as now introducing a moreuniversal level of category, ‘Platinum’,‘Gold’, ‘Silver’ and ‘Bronze’, the CMAA –through the Centre for HospitalityManagement – also has a ‘TradeSupporter’ sponsor level.
This will help manage the expectationsof all sponsors and help with keeping toour guidelines of which trade can attendCMAA events. Only CMAA Sponsorcompanies can attend CMAA events. Theprivilege of being in a room with theClub Industry’s decision‐makers needs tobe protected.
Any members who know of a companyin your Zone that would like to gainaccess to Zone events, can pass on mydetails and I’d be happy to discuss thebenefits of the partnerships the CMAAoffers.
Thank you to all the Zone Committeeshelping me with these guidelines and fortheir valued support.
17th annual ACE AwardsAS MANY people know the CMAA hassupported the Australian ClubEntertainment Awards withadministration and overall managementof the event, including sponsorship. TheCMAA will hand back management of theevent to the ACE Awards committeeafter the next awards night on March 18at Blacktown Workers Club. The CMAAteam has enjoyed being a part of the ACEAwards, however the CMAA’s corebusiness needs to focus on membershipand growth.
The 2014 ACE Awards is wellunderway and will be spectacular.Blacktown Workers Club has animpressive venue and, for the first time,we can manage to fit in more guests.
Demand over the years alwaysoutstrips capacity. This 2014 awardsnight will be produced by Fiona Cage andalready is shaping up to be somethingvery special.
I’M LOOKING forward to 2015 ... a newyear, new systems, new ideas and newchallenges – and meeting moremembers. Until then, have a greatChristmas and a safe New Year.
The Club Industry keeps us busy thistime of year … but would you have it anyother way? n
➢ CHRIS KEEBLE is the CMAA’s Sponsor & Membership Manager. B: 02 – 9746 4199; M: 0418 970 963; E: [email protected]: www.cmaa.asn.au
Much achieved but much to do as 2014 ticks over
The Business End with CHRIS KEEBLE
12 AUSTRALASIAN HOSPITALITY & GAMING EXPO
THE INAUGURAL 2015 Keno Australasian Hospitality &Gaming Expo is only three months away – March 24 & 25 –with excitement and anticipation of the Expo quickly growing.
Never before have three leading Club Industry organisationscome together to produce an international Expo of such a highcalibre at the Gold Coast Conference & Convention centre atBroadbeach on the Gold Coast.
From an industry perspective, as a Club Manager or Director,you cannot afford to miss this ground‐breaking event featuringworld‐class programs, networking opportunities and totalaccess to many and varied industry suppliers and supporters.
The 2015 Keno AHG Expo is expected to attract more than4,000 delegates and will showcase more than 140 products andservices covering all facets of hospitality and gaming, includingthe latest in entertainment, food and beverage, technology,construction, education, furniture and innovative design.
The Keno AHG Expo is a joint industry partnership betweenClubsNSW, Clubs Queensland and Club Managers’ AssociationAustralia (CMAA).
CMAA Federal President, Bill Clegg, ACCM said the 2015 Expowas an historic move for all three Club Industry groups.
The two‐day Keno AHG Expo also will offer delegatescomplimentary access to the Conference Program, the inauguralCMAA 2015 National Managers Congress (Registrations nowopen), CMAA AGM (CMAA Members Only) – on Monday, March23 at 9am, at the Jupiter’s Casino Convention Centre – CMAAHall of Fame Awards and CMAA 2015 National BursaryPresentation Dinner, along with the Keno Clubs QueenslandAwards for Excellence, the Clubs NSW National GovernanceForum, as well as many other leisure and entertainmentactivities.
Other CMAA events taking place on the day include …
‐ a program of Professional Development workshops, includingthe Keynote Presentation, ‘Strategic And Cultural Change InRetail Shopping Centres, The Club Industry’s BiggestNightmare?’
‐ ‘Houston, We Have A Problem!’ For the crew of NASA’sApollo 13, it was a life or death moment. Relationships
mattered. Understanding themselves and their crewmatesmattered. Their training made the difference. Find out whatthat was as well as what sets NASA and other high‐performance organisations, such as the Royal AustralianCollege of Surgeons, apart from others …
‐ The Great Management Debate: ‘InterdepartmentalSubsidisation From Gaming Is Still A Relevant BusinessModel Today’ – The CEO, The Gaming Manager, The F&BManager
‐ CMDA 2015 National Bursary Presentation Dinner
‐ The traditional CMAA Hall of Fame and Jim Henry Awardinductions.
‐ Networking drinks from 4.30pm
‐ All sessions complimentary to CMAA Members, AHG ExpoClub Manager and Director delegates ‐ except the AGM, whichis restricted to CMAA Members only
‐ Gala Awards Dinner from 6.30pm (see pages 14 & 15 formore information)
As part of the changes taking place in 2015, and to ensure ourmembers are still offered a diverse, relevant, and rewardingprofessional development program, the CMAA’s annual mid‐year conference has been reviewed, revitalised, and renamedthe CMAA National Managers’ Conference and will now beheld in Sydney on July 6 & 7, 2015.
Our annual conference and program in July will offer aneducation program suitable and relevant to club managers at alllevels of the industry, along with CEOs, directors, and ClubIndustry trade executives.
For more information on the 2015 Keno AHG Expo, go to theExpo website – www.ahgexpo.com
For the latest on CMAA events, activities and professionaldevelopment programs, visit www.cmaa.asn.au, or follow us onFacebook www.facebook.com/ClubManagersAssociationAustralia
Travel and accommodation bookings can be made through2015 Keno AHG Expo partner CCM Travel atwww.ccmtravel.com.au n
Inaugural Expo offers best and latest for industrydecision-makers
KEY DATES …- March 23 – CMAA 2015 National Managers Congress @
Jupiter’s Casino, Broadbeach.- March 24 & 25 – the Keno Australasian Hospitality &
Gaming Expo at the Gold Coast Conference &Convention, Broadbeach.
REGISTER NOW FOR YOUR CHANCE
TO WIN A 7 DAY CMAA AGM, NATIONAL
CLUB MANAGEMENT CONGRESS,
When two days on the Gold Coast just isn’t enough, register to attend
the Keno Australasian Hospitality and Gaming Expo before
31 December for your chance to win a 7 day Gold Coast getaway
*conditions apply.
Register today ahgexpo.com
Monday 23 March 2015, 9am – 2pm at Jupiters Hotel & Casino, Gold Coast.Annual General Meeting (CMAA Members only)
National Club Management Congress with three (3)sessions of Professional Development on:
Competition and StrategyCommunications in high performance organisations
The Great Management Debate
Networking drinks from 4.30pmProfessional Development and Networking drinks
complimentary to AHGE delegatesPre-registration for these events is required.
Go to www.cmaa.asn.au to register and confirm**See rear for more information about the day and the Gala dinner
8.30 Congress Registrations - Registration Desk Jupiters Casino Pavilion Convention Centre
Jupiters Casino Pavilion Convention Centre, Southport Room.
9.00 CMAA Annual General Meeting – CMAA Members onlyWelcome - Congress Sponsor, Aristocrat
10 Morning tea
10.30 CMAA National Club Management Congress (Free for AHG Expo delegates) Registration (at no charge) required to attend - go to www.cmaa.asn.au
Session 1: Strategic and cultural change in the retail shopping centre model, is this the ClubIndustry’s biggest nightmare? Guest Speaker: Trevor Dill - Director of Asset Management, Precision Group.
The big retail shopping centres around the country are shifting their focus ‘from being a building full of shops’ to adestination of choice with high quality ‘name’ restaurants and other F&B outlets, entertainment, even valetparking in some cases; to lure the modern customer. Is our industry prepared for that?The Precision Group is a privately owned investment company with an extensive property and developmentportfolio including significant retail, commercial office and hospitality assets in Adelaide, Melbourne, Sydney andBrisbane. http://www.precision.com.auTrevor’s track record includes over 12 years at Westfield including time as the State Operations Manager NSW and
11.15 Session 2: “Houston, we have a problem” (Part 1)Thankfully, few of us will confront the stresses experienced by space travellers. For the crew of Apollo 13 it was alife or death moment; and understanding themselves and their crewmates was critical to a successful outcome.NASA looked to their future in long duration space travel and knew they needed to further improve theirprocesses to succeed.What sets NASA and other high performance organisations apart from others? What is the key to theirovercoming extraordinary challenges?We do live and work in a stressful environment, understanding ourselves and what makes us tick is essential toimproving our relationship with others. It’s the key to getting through to people we’ve sometimes had difficultywith; and improving our interactions with others through more effective communication lifts morale andimproves teamwork and productivity.NASA and the Royal Australasian College of Surgeons are just two of the world leading bodies that recognisecommunication is a key factor to their high performance cultures.This presentation explains the 'what' and 'how' for achieving more effective communication… and introduces youto the evidence-based program these and many other organisations depend on to succeed.
12 Lunch
12.30 Session 3: “Houston, we have a problem” (Part 2)
1.15 Session 4: The Great Management Debate: “Interdepartmental subsidisation from gaming is stilla relevant business model today” – Two teams of managers argue the pros and cons of thistraditional business model for clubs and whether it is the strategy for the future.
2.00 Clubs Australia Corporate Governance Symposium
4.30 – 5.30 Combined CMAA and Clubs Australia networking Cocktail Party
6.30 – 9.30 * CMAA Bursary Awards Dinner and entertainment $135 + GST pp * Gala Dinner registration - CMAA Members, AHGE Club Manager and Director delegates very welcome to attend – book and pay at www.cmaa.asn.au (this does not apply to 2015 Bursary winners and their
CLUB MANAGERS ASSOCIATION NATIONAL CLUB MANAGEMENT CONGRESSPROGRAM
CHM MAJOR SPONSOR
16 2014 SPONSORS APPRECIATION LUNCH
THE CMAA celebrated anothersuccessful year with its ‘family’ ofsponsors with lunch at St GeorgeMotor Boat Club on Friday,November 28.
Senior executives from almost allof the Centre for HospitalityManagement (CHM) Sponsorcompanies were among the 100guests at the three‐course lunch onthe northern shores of the GeorgesRiver at Sans Souci.
CMAA Executive Officer RalphKober introduced Federal PresidentBill Clegg, ACCM to formallywelcome the guest and thank thesponsors for their generous andcontinued support of theAssociation and its members. Bill,the Association’s most‐recentlyhonoured Life Member,acknowledged his fellow ‘lifers’attending the event – Les Evennett,
who recently turned 97 years‘young’, Barry Stevenson, John Allan,Greg Pickering ACCM, Allan PeterACCM and Bill,.
Bill also made a presentation toPeter Sharp who finished dutieswith the CMAA at the lunch aftermore than nine years in the role ofCommunications Services Managerand editor of CMA Magazine and themyCMAg eNewsletter.
Before the lunch, the CMAAFederal Executive and CMAAFederal Council conducted a fullmeeting where David O’Neil, theCEO at Castle Hill RSL Club, joinedthe Executive as NSW StateExecutive Member, replacing LukeWalker, ACCM, the outgoing CEO atWests Illawarra Leagues Club whohas accepted a position with Crownin Melbourne.n
CMAA celebrates anothersuccessful year with sponsors
18 CMAA MANAGER PROFILE
Name: Robert Dwyer.
Title: Chief Executive Officer.
Club: Laurieton United services Club,NSW.
How long in clubs: 25 years.
What brought you to Laurieton: Aftergraduating from university, I wasworking with a marketing company inSydney and an opportunity came up inLaurieton. The club was looking for atrainee manager. My parents and sistershad moved to Forster and the job inLaurieton was a chance to be closer tothem and live near the beach, which wasalways a goal.
How did you get into clubs – your firstjob: My father, Greg Dwyer, was a clubmanager. I swore I would not get into thegame due to the hours he put into thebusiness. Back then, it seemed like thebest club managers were gauged by thenumber of hours they put in. However,being one of five children, I wasdetermined to ‘pay my own way’ throughuni and bar work paid well and I likedworking with people. It was a naturalwin‐win. My first official club job was asa steward in the members bar at TwinTowns. I was fortunate enough to get thejob and train under a very experiencedFinance/Administration manager in thebusiness, Margot Bryant. Being auniversity graduate, I thought I kneweverything … how wrong I was. Margowas a great teacher and showed me howthe club should be run and thateverything goes through admin/finance.The steep learning curve under her
guidance set me up for my career. At uni,I did a double major and Japanese on theside. I just wanted to raise enoughmoney to travel, specifically to Japan. Igot a job as a ski Instructor at a resortthat was the closest ski field to HongKong. They wanted English‐speakinginstructors. The then‐club managerallowed me to take four months leavewithout pay. I didn’t think I was comingback to Laurieton. However, in the time Iwas overseas, I realised I didn’t want tobe chief barman all my life and, when Iheard that the club’s Finance Managerwas leaving, I returned and successfullyapplied for the role, which lasted fiveyears before the CEO became vacant and,at 29, I got the job … that was 14 yearsago.
The advantages of living & working inyour area: Laurieton is part of theCamden Haven region on the NSW Mid‐North Coast, and it’s not called ‘God’sCountry’ for nothing. It’s a simplybeautiful location and a tight‐knitcommunity. Laurieton United ServicesClub is at the heart of that communityand being in a position to help out somany community and sporting groups isextremely satisfying. We have one round‐about and no traffic lights. It’s a greatplace to raise a family.
Other clubs where you have worked:Twin Towns Services Club, Club Forsterand the Lavington Sports Club.
Jobs outside the Club Industry: At anearly age, I was a ‘bowser boy’ at Lithgowand worked in fast food places and a finedining restaurant in Forster.
Rob follows in proud dad’sfootsteps to clubs and CMAA
‘For some, including myself,the bursaries have beenlife-changing experiences.The opportunities providemotivation for ourmembers to activelyparticipate in our Zoneactivities.
n ABOVE: Laurieton United ServicesClub CEO ROBERT DWYER.
THIS MONTH, in our ‘CMAAManager Profile’ series, wemeet ROBERT DWYER, theCEO at Laurieton UnitedServices Club and Kew GolfClub in the CMAA GreatLakes Zone on the NSW lowerNorth Coast. Robert got intoclubs to help pay for hisuniversity studies and, afterimpressive academic success,went on to teach snow-skiingin Japan before side-steppingthe family tradition forteaching to proudly follow inhis father’s footsteps into theClub Industry .…
19CMAA MANAGER PROFILE
What are your ambitions for yourclub: We recently amalgamated withKew Country Club. It has taken a fewyears to get the cash flow in the blackand we are ambitious to turn it into aprofitable trading centre. We are alsodealing with our council to diversify ourincome through construction of aSeniors Living Village adjacent to theLaurieton club. We aim to do this whilemaintaining our position as the focus ofsocial and sporting community activitiesin the Camden Haven.
How and when did you get involvedwith the CMAA: It started around 21years ago. My father, Greg Dwyer, wasthe founding President for the GreatLakes Zone. I’m sure he was proudwhen I became part of the ZoneExecutive in roles from Secretary toPresident and now as Publicity Officer.
How important is the CMAA for clubmanagers and clubs in your region:The focus for our Zone is education andnetworking. Being a regional Zone, theCMAA offers the best opportunity foreducating our managers, from DutyMangers all the way through to CEOs.
Great Lakes has been active in groupstudy tours to Macau and the GoldCoast in recent years. What has beenthe effect in your Zone: For some,
including myself, the bursaries havebeen life‐changing experiences. Theopportunities provide motivation forour members to actively participate inour Zone activities. Once part of theassociation, the camaraderie andnetworking keeps our membershipnumbers strong attending Zonemeetings.
What would you like to be doing ifyou were not in clubs: I wouldprobably be a school teacher. Mymother and three sisters are all schoolteachers, so I’m the ‘black sheep’ of thefamily.
What do you do for relaxation: I amblessed to have three children ‐ 11, 8and 6 ‐ so I find any activities with themto be entertaining and relaxing. The oddgame of golf and fishing also keep merelaxed.
The best piece of advice you everreceived: From a manager’sperspective, three pieces come to mind… “Give me a solution, not a problem”;“Think what you want to think, becareful what you say”; If you’ve lostyour temper, you’ve lost the argument …it’s best to walk away”.
The biggest challenge for the ClubIndustry in your area: Maintaining the
community focus and not becoming agambling den.
The biggest challenge for clubmanagers: Developing future leadersand maintain great staff.
What are you reading: Emails … (ha).
Sports played now & growing up: Ilike to get out on the golf coursewhenever possible, at Kew CountryClub, which amalgamated with LUSC in2009. I’ve played hockey prettyconsistently since I was 15. I play Bgrade in the Port Macquarie comp andhave picked up ‘Best & Fairest’ award inthe past two years. At the presentationnight, I told (jokingly) the younger folk… “I’m too old to win this and youshould be ashamed”.
Do you … Facebook / Twitter /LinkedIn: Facebook, a little – RobertDwyer or Laurieton United ServicesClub. I have a presence on LinkedIn, butI’m not active.
Favourite food / beer / wine: Home‐made pizzas with the kids ... (tip ‐ Don’ttake your eyes off the kids whilewatching the cricket. Getting dough outof their hair is very painful and timeconsuming!). I enjoy washing it downwith a nice Cabernet Merlot, or anythingamber and bubbly. n
20 2014 CMAA FINANCE SUMMIT
By ANNIE HARTCMAA Events Administrator
MELBOURNE … HOME of the world’s greatest sports lovers;four seasons in one day; the hallowed MCG; fantastic restaurantand bar scene – and now, the 2014 CMAA Club FinancialManagement Summit – a great meeting of the icons.
Held at the site of Melbourne’s historic 1956 Olympicswimming venue, the Summit proved to be a veritablesmorgasbord of information exchanges, innovative ideageneration, strategy, capital investment management, somegreat governance tips, and of course networking opportunities.
Our group of hardy number crunchers, including somedirectors, travelled from Victoria, NSW and Queensland.Ensuring the three states were immediately at peace with oneanother. Day 1 started with a round‐table brain‐stormingsession examining how to replicate that ‘serendipitous brilliant,but elusive, idea’ that just pops into our head occasionally witha more structured approach to generating more regular freshand innovative insights.
We used a seven‐channel concept recently published in theHarvard Business Review and it created lots of conversation andpotential ideas to take back to work.
Our presentations commenced with Joshua Pereira from NABCorporate Banking providing an economic overview, followedby some insight into how banks assess ‘appetite for funding’
into specific divisions via completion of a Risk AppetiteStatement. While banks are becoming more bullish with loans,their lending posture is neutral for clubs/associations and itcarries a stable outlook for banks. Joshua believes all banks areopen to negotiation or renegotiation of payment schedules tobetter match cash flow fluctuations, covenants ‐ even interestrates.
Strategic Management was a strong flavour for this summitand Lewis Greenup and Rachel Burdett‐Baker from BDOclarified the great EBITDA/financial position confusion andlooked at the critical implications an EBITDA result has onstrategic options. Lewis backed this up on Day 2 with practicalcases of club strategies at different EBITDA result levels to givethe audience an idea of the constraints in place but also the(possible) remedies available.
Continuing on the strategic management vein, Greg Russellfrom Russell Corporate Advisory offered great insight into coreand non‐core assets ownership structures to present a betterrisk profile to potential lenders; the importance of doing yourresearch, feasibility, and financial modelling BEFORE youcommence a project, including fully testing the logic behind thismodelling before making the capital project decision andborrowing money. Greg emphasised the critical nature of theinterest cover ratio forecast in determining borrowing limits.You must have plenty of cash left over after your interestpayments to operate the club.
Into the mix we threw a panel of intrepid club managers totalk about how best to communicate financial numbers to allaspects of the business to support strategy. Many thanks toNadeem Ali from Castle Hill RSL Club, Jonathan Taylor fromSouthport Sharks Club and Chris Byrne from Yarraville Club for their input.
Melbourne turns on its best for financial ‘tragics’
2014 CMAA FINANCE SUMMIT
Day 2 opened with Cameron Provost from Orange Ex‐ServicesClub presenting his successful strategy to build an effectivegovernance regime at board level to drive what is now a high‐performance club business. Ongoing Board of Director trainingand using that as a covenant to being elected to the director roleis certainly the way of the future for clubs.
Of particular interest was our speaker Mark Carnegie, Directorof M.H. Carnegie & Co with a strong background on Wall Streetand now private equity investment in Australia. Among otherobservations, Mark emphasised his belief that the ClubIndustry’s future health depended up its ability to capture andpresent itself coherently as the source of ‘social capital’ toreinvigorate the ‘sense of community’ that built Australia. It wasvery thought‐provoking information.
As contracts and their management play a major role in cluboperations, we asked Adam Brookes, a Melbourne partner fromThomson Geer Lawyers, to give us insight into how we shouldreview existing contracts, not only to ensure specificperformance but also avoid getting taken advantage of atrenewal time. Adam had the class go through a mock servicecontract, looking at areas that should be addressed and changed.OUTCOME: all clubs should review their existing contracts atleast once per year as a matter of good governance.
David Vokes from Rohrig Group highlighted best practice inmanaging (from the club’s point of view) a major constructionproject from the initial idea through to practical completion soyou don’t waste your club’s money, with over‐runs and baddesign.
Our Summit networking time was highlighted by a guided tourthrough the MCG, followed by a cocktail function hosted byArthur Antonellos, Executive Manager Client Services ofHOSTPLUS, our Platinum National Sponsor. Arthur broughtalong Melbourne Storm NRL and NSW Blues legend RobbieKearns (above) to meet the Summit delegates and presenters.
It was an excellent two days and the feedback has beenoverwhelmingly positive.
See you there next year. n
24 INDUSTRIAL LANDSCAPE with PETER COOPER
AS AN employee in the Club Industry, we all have the belief thatwe are entitled to privacy in the workplace.
In many circumstances, this is correct.
However, there are also just as many overlappingcomplexities and, in some cases, there is no entitlement – at all.
Workplace privacy matters can range from – but are notlimited to – rough or over‐zealous Directors seeking to obtainemployment records, to the use – and/or misuse – of workplaceemails, social media platforms, or internet and Wi‐Ficonnections – in and outside of work time – anddrug and alcohol testing of employees.
The recurring Industrial Relations issue, inpart, comes from the fact that Australia for sometime now has been recognised as a world‐wideleader in the take‐up of the latest technology andsocial media platforms.
Given this, and not surprisingly, ourenthusiastic embrace of all forms of informationand communication technology has encroachedon, been integrated into, and often times crossedthe boundary into our place of work.
The use of social media by private citizens inAustralia had increased to more than 62% of thepopulation in 2012 – with the majority of thisaccess to platforms such as Facebook, Twitterand LinkedIn occurring at the workplace and/orusing workplace‐provided devices, or internetconnections.
This has given rise to a number of employment law issues,including the extent of employer’s rights to monitor theactivities of employees, and the continued blurring of ‘work’ and‘private’ lives.
As with any democratic nation, our legislation and legislativeamendments have not had the opportunity, or ability, to keeppace with the utilisation demand for this technology, which
contributes to some of the overlapping complexities and therecurring IR issues.
In researching the vested question, ‘Do I have a right toprivacy?’ … it surprised me to learn that there is noconstitutional, or general, right to privacy in Australia.
The Federal Privacy Act 1988 and its Australian PrivacyPrinciples (APPs) only apply to private sector organisationswith a turnover of more than $3 million.
Employment RecordsDid you know that employment records are exempt from the
Privacy Act?
This means that private sector employers are not subject tothe limits on the collection, use, storage and disclosure imposedby the APPs, in respect of any “record of personal informationrelating to the employment of (an) employee”.
However, there is an implied duty in employment commonlaw with obligations to protect confidential and sensitiveinformation of the employer and employee.
Personal Information In The Recruitment ProcessLike it or not, there seems to be an increase in the practice of
many employers to carry out online searches of a job applicant’spublicly accessible social media profile.
The argument for this behaviour is to identify any personalactivities, or behaviours, that may impact on the workplace, orindicate that the candidate will not fit within the culture of thecompany.
The ethics behind this practice is a whole new debatehowever, when it comes to privacy.
Remember that just because your profile posts are set to‘private’, doesn’t mean they will remain so.
Given this, it is essential that during theinduction process, employers must providecompany policies regarding the usage andmonitoring of employee emails, internet use, andsocial media activity – while on duty and outsidethe workplace/work hours.
Some employers go as far as not permittingthe company name to be used on any socialmedia platform, including stating where youwork on LinkedIn!
Dismissing Employees For Social Media-Related Misconduct
Did you know that recent statistics indicatethat one‐third of employees are using Facebook,Twitter, or other social media platforms formore than an hour a day at work?
This has led to a rise, since 2010, in unfairdismissal cases involving alleged serious misconduct byemployees for social media activity – making it one of theleading issues in Australian IR in recent years.
The general trend in these decisions has been to uphold thedismissal where the employee’s social media post (even ifprivate) is highly offensive, or derogatory towards the employerand have or could cause serious harm to business.
In recent times, individuals displaying their displeasure oftheir employer or co‐worker are becoming a more‐commonissue.
In contrast, the Fair Work Commissioner may look at otherfactors, such as an employee’s inexperience with the forumssuch as Facebook (i.e. my wife set up my privacy setting) andlength of service with the employer, can result in a finding ofunfair dismissal in these cases.
Workplace Privacy – does it exist?
‘The recurring Industrial Relations issue, in part,comes from the fact that Australia for some timenow has been recognised as a world-wide leader inthe take-up of the latest technology and socialmedia platforms.
n CMAA Senior IndustrialRelations Advocate PETER COOPER
25INDUSTRIAL LANDSCAPE with PETER COOPER
Privacy And Drug And Alcohol TestingTesting an employee for the presence of drugs, alcohol or
other substances that have the capacity to impair performanceis another fairly wide‐spread practice, usually justified on thebasis of the employers’ obligation under the WHS legislation.
Although there is no statutory basis for it – apart frommandatory testing requirements in certain industries, e.g. publictransport or mining – at common law, employers can directemployees to undergo a drug and alcohol test as long as therequest is reasonable.
The question, though, is … ‘what is reasonable’ for ourindustry?
Industrial tribunals tend to support the prerogative ofmanagement to implement testing as part of a workplace policywith appropriate safeguards of employee interest.
The terms of any applicable employment contract, modernaward or enterprise agreement may also be relevant to whetheran employer has a right to insist on testing.
Although the right to privacy is preferred and desired by allemployees, in many cases employees don’t always have thatright.
No matter what the issue, there will always be overlappingcomplexities and the potential need for expert advice, oftenleading to assistance or representation. n
* Factual material obtained from CCH Employment Law Guide
➢ PETER COOPER is the CMAA’s Senior Industrial Relations AdvocateP: 02 – 9746 4199 E: [email protected] ‘
In researching the vested question, ‘Do I have aright to privacy?’ … it surprised me to learn thatthere is no constitutional, or general, right to privacyin Australia.
NORTHERN EXPOSURE
By HENRI LACH
CONTINUING SUPPORT and consultationwith Queensland’s community licensedClub Industry has been promised by theState’s Liberal National Party (LNP)Government. The undertaking comes inan exclusive statement to ClubManagement in Australia Magazine fromAttorney General and Minister for JusticeJarrod Bleijie whose portfolio includesresponsibility for the State’s gaming andlicensing.
“The Government has listened to theindustry and we will continue to dowhatever we can to ensure Queensland’sclubs can keep performing their greatwork in our community,” the Ministersaid. In a review of his Government’s pastrecord Mr Bleijie paid further tribute tothe industry.
“Queensland’s clubs play a veryimportant role, both in the localcommunity and to the State as a whole.
“As well asproviding sport,support andsocial services tothousands ofQueenslanders,clubs contributesignificantly totourism, one ofthe four pillars ofthe Queenslandeconomy,” he said.
Mr Bleijie acknowledged that the ClubIndustry has been under pressure fromanti‐gaming forces.
“We know that clubs operate in adifficult environment that has and will
Political turn-around facing Newman’s LNPPREDICTABLY, the timing of Attorney General and Ministerfor Justice Jarrod Bleijie’s statement could be seen aspolitical hyperbole.
A State Election is due on, or before, June 20 next yearand his Liberal National Party (LNP) Government is in thethroes of domestic problems, with resignations from itsranks, severe thrashing in two by-elections, and aplummeting public approval rating. As well, the LaborOpposition and unions have whipped up resentment againstthe LNP Government’s plans to sell off public assets.
The LNP came into power in 2012 with the greatestvictory in Australian electoral history – winning 78 of the State’s 89 seats. But politicalobservers believe that the voter turn-around could actually see a change ingovernment next year.
There are even serious predictions that Premier Campbell Newman could lose hisown Brisbane seat of Ashgrove. Jarrod Bleijie is on firmer ground. His Sunshine Coastseat of Kawana is the safest Conservative seat in Queensland. He won it by 66.84% in2012. But, while he can look forward to re-election, he may find himself just a shadowminister in an LNP Opposition next year.
What could that mean to the Club Industry in Queensland? Further to his currentstatement, it was he and his Government who lifted the ban on $50 and $100 noteacceptance by gaming machines. That ban was introduced by the then-LaborGovernment in 2001 at the behest of a noisy anti-gaming lobby.
Labor Opposition members are silent as to their current attitude towards thelicensed club industry and gaming in general. The minor parties and independentsconsider the issue a minor distraction.
Politics aside, during his tenure Minister Jarrod Bleijie has won over industry leaderswith his attitude and his appreciation of the role of community licensed clubs. Clubbosses are not about to make comment or predictions about what promises to be avery torrid election campaign next year.
But whatever the outcome, it’s a fair bet they are hoping that whoever is going to beoverseeing their industry for the following three years is at least up to the measure ofthe incumbent Minister. n- HENRI LACH
Queensland Government pledges rapport with Club Industry
n ABOVE: Attorney General and Ministerfor Justice JARROD BLEIJIE.
n BELOW: Queensland PremierCAMPBELL NEWMAN.
27NORTHERN EXPOSURE
continue to be susceptible to changes inconsumer attitudes and market trends,”he added. “They have also suffered fromhigh levels of red tape that stifleddevelopment and made it difficult torespond to emerging trends, thusreducing business opportunities.
“The Government made a commitmentto Queenslanders during the 2012election that it would grow a four pillareconomy, which includes tourism, andrevitalise frontline services by cutting redtape and waste.
“We also promised to reduce red tapeby 20% by 2018 and it was immediatelyevident that a significant contribution tothis red tape reduction could be achievedthrough a review of the liquor licensingand gaming laws.”
Reference to red tape reductiondominates the Minister’s statement.“During the past two years, we haveimplemented more than 60 red tapereduction initiatives for the liquor andgaming industry, with several specificallyaimed at assisting the clubs industry,” hecontinued.
“The Government’s reforms includeincreasing the maximum number ofgaming machines operable by clubpremises from 280 to 300, increasing the
default cash payment limit for gamingmachine winnings from $250 to $5000,removing gaming licence renewals andthe ‘near rule’ for clubs’ additionalpremises as well as a range of otherefficiency measures.
“The Government’s liquor red tapereduction reforms, such as abolition ofthe Queensland Liquor and GamingCommission, have also been swift andeffective. Liquor licence processing timesfor community clubs have been slashedby 45% and licence transfers are downby 28%.”
Like all industry, the issue of workers’compensation is of concern to clubs, and
the Minister believes his government hasmade positive changes in that area.
“Earlier this year, the Governmentannounced that, following our changes tothe workers’ compensation system, theaverage premium rate for 2013‐14decreased by 17%, ensuring thatQueensland has the cheapest premiumrate in the country once again,” he said.
“Our changes will mean that an extra$1 billion will be put back into theeconomy over the next four years, but asimportantly, injured workers will stillhave access to a scheme that promotesinjury prevention, rehabilitation andimproved return‐to‐work rates.” n
28 CMAA 2015 NATIONAL BURSARY PROGRAM
THANK YOU to all CMAA Memberswho applied for the recent round of2015 National Bursary Program.
After discussing our NationalBursary Program with lots ofstakeholders over the past 18months, we comprehensivelyrevamped the prizes on offer, as wellas the application process.
The new application criteria weredesigned have applicants challengethemselves to …
‐ think about who they are andwhat they do;
‐ what sort of environment theywork in;
‐ and what they wanted to achievewith their bursary win from thesetwo points of view.
It then required them to distil the application into short summaries that wouldcapture the imagination of the group of club managers judging the applications.
Many of those who applied said it was much easier than it first appeared, andrequired less paperwork than past application requirements, and that this form ofwriting creates the foundation of great business and board reports and proposals.
Many applicants got the ‘gist’ of this straight up, but many didn’t,
So, here’s one of the highest‐scoring applications that won the NRA Chicago andNew York trip for Russell Hickey (pictured above) from Kedron Wavell RSL Club.
It’s very simple; it’s SMART; it’s very close to the required word counts; and it leftthe judges in no doubt as to who Russell is – and why he wanted this bursary trip. n
APPLICATION STATEMENTRussell Hickey – Food &Beverage ManagerKedron-Wavell Services Club Inc
Bursary Category: 2015 NationalRestaurant Association Show Chicago& New York – May 15 to 25, 2015Promoted from Executive Chef to Food& Beverage Manager at at KedronWavell Services Club (KWSC), I amresponsible for 120 staff, tworestaurants and the Events Department.I strategically set about growing theknowledge and competencies of allcatering staff and diligently engineermaximised standards and efficiencies ofeach department in a $10,000,000ayear operation.As part of my portfolio, it has been myresponsibility to oversee thedevelopment and creation of two newdining concepts at the club, being the300seat Café HQ and 200seatRestaurant Thr3e. Our new Café HQsubsequently won the Clubs QueenslandBest Redevelopment (over $1million). Russell Hickey,
Food & Beverage Manager
OBJECTIVESRussell Hickey – Food &Beverage ManagerKedron-Wavell Services Club Inc
Bursary – 2015 National RestaurantAssociation show Chicago & NewYork
Discover and implement new foods,global trends and equipmentinnovations S – Implement at KWSC creative
solutions learned from the 1,800exhibitors and 44,000 visitors atthe Chicago RNA to improve ourbrand of food service.
M – Introduce one new food,beverage and equipmentsolution.
A – Food, beverage and equipmentsolutions implemented on menusor/and in service/operations.
R – The combination of thesesolutions will enhance the overallexperience at KWSC bycontinuing to be market leadersin innovative offerings.
T – November 2015.
Introduce urban agriculture to KWSCS – Learn from Chef Brian Weiler
about the Westin New York’sRooftop Garden of 11 gardenbeds, four barrels of pesticidefree, organic produce tointroduce on the menu at KWSC.
M – Deliver presentation to the KWSCboard for approval to creategarden so KWSC can offer itsmembers ‘new and healthy waysto eat local’.
A – Garden built.R – Produce grown will be utilised
daily throughout the club toprovide awareness of quality,freshness and sustainability.
T – Productive December 2015
Embrace the concept of success byencouraging entrepreneurialaspirationsS – Disseminate the knowledge from
Marta’s Head Chef Nick Andererabout his concept whichencourages entrepreneurialaspirations to his young chefs, tothe chefs of KWSC.
M – To have the young chefs of KWSCaspire to greater heights throughthe concept of Marta’s success.
A – Create a mentor program tofoster postgraduate learning.
R – KWSC chefs will be a soughtaftercommodity within the industry.
T – June 2016
ORGANISATION STATEMENTKedron-Wavell Services Club Inc
Russell Hickey – Food &Beverage Manager
KedronWavell Services Club is amodern, multimillion dollar complexlocated in the vibrant Chermsideprecinct 15 minutes north of Brisbane’sCBD.
With ample parking, cosmopolitanatmosphere and elegant features, theclub is Brisbane’s premier leisuredestination incorporating 300 EGMs,two dining outlets catering for ourdiverse demographic, seven functionrooms and a stateoftheartauditorium showcasing national andinternational entertainment.
As a nonprofit organisation, withevery dollar spent in the club goingback into the community, KedronWavell Services Club has contributedover $12 million dollars in the last tenyears to community based services andprojects.
Bursaries 2015: A model for a winning application
29CMAA 2015 NATIONAL BURSARY PROGRAM
THE CMAA congratulates the followingwinners of the CMAA 2015 National BursaryProgram and thanks all Members who tookthe opportunity to apply.
This year, we added seven exciting new categories to expandopportunities to Members to reach their professional andpersonal potential. In one of our most daring exploits, wehave arranged three remarkable opportunities for managersto expose themselves to management excellence at someoutstanding club venues, including Singapore.
The Association also congratulates and thanks the Centre forHospitality Management (CHM) Sponsor companies who makeit possible for CMAA members to advance their professionaldevelopment and education status within the Club Industry.
The Bursary winners and sponsor companies will be formallyrecognised at the CMAA National Bursary Presentation Dinner,next year to be hosted at Jupiters Casino on the Gold Coast onMonday, March 23, on the eve of the inaugural AustralasianHospitality & Gaming Expo (March 24 & 25).
Winner of the 2015 Bursaries were announced onNovember 13, and posted on the CMAA Facebook Page. n
Name Club Bursary
Nadeem Ali Castle Hill RSL Club IGT Peter Clareborough Memorial BursaryInternational Casino Expo (ICE) – London & South Africa
Mathew Ison Dapto Leagues Club IGT Peter Clareborough Memorial BursaryInternational Casino Expo (ICE) – London & South Africa
Russell Hickey Kedron Wavell Services Club National Restaurant Association Show Chicago & New York
Phillip Charlwood KedronWavell Services Club CMA Asian Conference & HOFEX – Hong Kong & MacauMark Gavinel Canley Heights RSL Club CMA Asian Conference & HOFEX – Hong Kong & MacauElissa Graham Orange ExServices Club CMA Asian Conference & HOFEX – Hong Kong & MacauAdrian Johansen Ingleburn RSL Club CMA Asian Conference & HOFEX – Hong Kong & MacauAaron Muirhead Nudgee Golf Club CMA Asian Conference & HOFEX – Hong Kong & MacauSteve Rigney Hornsby RSL CMA Asian Conference & HOFEX – Hong Kong & Macau
Tracey Lentell Moorebank Sports Club Exposure to Excellence Program, the American Club, SingaporeDarryl Bozicevic Milton Ulladulla ExServos Club Exposure to Excellence Program, Mounties GroupPatrick Crick Armidale City Bowling Club Exposure to Excellence Program Castle Hill RSL GroupBen Gonzalez South Tweed Sports Club Profitable Hospitality Melbourne Restaurant Study TourIan Martin Maitland City Bowls Club Profitable Hospitality Melbourne Restaurant Study Tour
Brett Bolton Walgett RSL Club Diploma of Human Resources ManagementMatthew Bryant Milton Ulladulla ExServos Club Diploma of Human Resources ManagementNuno Henriques Kingsgrove RSL Club Diploma of Human Resources ManagementLisa Morris Club Barham Diploma of Human Resources ManagementGrant Taylor Tathra Beach Bowling Club Diploma of Human Resources Management
Owen Madden Carnarvon Golf Club Industry Builder – Certificate IV in Training & AssessmentBen McGuiness Moorebank Sports Club Industry Builder – Certificate IV in Training & AssessmentEric Nguyen Club Marconi Industry Builder – Certificate IV in Training & Assessment
Karl Reiter St George Rowing Club CMAA National Managers’ Conference – Sydney
Tara Ball Raymond Terrace Bowling Club Active Certified Club Manager (ACCM) Award BursaryPaul Chate Corrimal RSL Club Active Certified Club Manager (ACCM) Award BursaryBronwyn Newman Dapto Leagues Club Active Certified Club Manager (ACCM) Award BursaryPaul Zammit Club Rivers Active Certified Club Manager (ACCM) Award Bursary
30 PETER CLAREBOROUGH MEMORIAL GAMING BURSARY
COLIN MURPHY is the Gaming Manager at WallsendDiggers Club in the CMAA’s Hunter Zone. Colin wasone of two IGT-sposnored Peter ClarebroughMemorial Gaming Bursary winners to attend studiesthe University of Nevada – Las Vegas. Colin andJannelle Barraud, from Bribie Island Sports Club,travelled to Las Vegas for G2E and a place in theprized UNLV gaming course in late September. Colinsaid the bursary tour was”the experience of a lifetimeand a significant professional development moment inhis career”. In his report from the bursary tour, Colinsaid the UNLV course was a tailored offering that had
concepts with a strong relevance to the Australianmarket. “The topics were extremely well-articulatedand researched. The lecturers had just as muchinterest in how we operate our market as they did intheir own. This focus allowed the discussions to be lessstructured and allowed the group to direct the sessionto where it benefited us most. The major benefit of itslocation, in conjunction with the relationships of theuniversity, allowed for a unique experience with in-depth tours. This not only allowed us to see theinner workings of these gaming meccas but also tookthe theory from the class and allowed us to gainperspective in a practical setting.”The following is Colin’s full report of his IGT-sposnoredPeter Clarebrough Memorial Gaming Bursary tour …
UNLV LECTURE TOPICS‘Customer Service Leadership: An overview of techniquesand best practices in managing service delivery systems’ –Dr. Mehmet Erdem, Associate Professor of Hotel Operations &Technology
In the first session, we learned about the complexitiesassociated with customer service leadership. The lecturehighlighted the process beginning with defining exactly whatquality means to the venue. From here, this concept providesthe foundation of all other activities from ensuringconsistency, testing new services and communicating adesired image. This image is also the base of employeemotivation, marketing strategy and challenges the whether tostandardise, or customise processes.
‘Social Intelligence’ – Bo J. Bernhard, PhD, Executive Director,UNLV International Gaming Institute
Bo Bernhard’s discussion was based on social intelligence ofpeople and whether or not people are born with it. Weconcluded that some people aren’t born with social skills and,although it is possible to change these, it would be impracticalin a business setting due to the amount of resources requiredto do so. The point was made to highlight the need to be ableto test for those who don’t have social skills in the recruitmentprocess. On the positive side of this discussion, it was alsostated that those with an innate social intelligence can bedeveloped further. They possess the right attitude and thismindset can be used to improve their skills in the hospitalityindustry.
Bursary winners hit thejackpot in Vegasexperience of a lifetime
n ABOVE: The ‘UNLV Class of 2014’ was a world-class touringparty with professionals in a vast range of roles across theClub Industry.
n RIGHT: Colin Murphy accepts his IGT Peter ClareboroughMemorial Gaming Bursary from Andrew Neagle IGT’sDirector of Sales (left) and CMAA Federal President BillClegg, ACCM at the CMAA 2014 National BursaryPresentation Lunch at The Dome, Sydney Olympic Park.
n NEXT PAGE: IGT Peter Clareborough Memorial GamingBursary winner Janelle Barraud from Bribie Island Sports Clubwith Andrew Neagle and Bill Clegg.
31PETER CLAREBOROUGH MEMORIAL GAMING BURSARY
‘Why Las Vegas Is Smart’ – Bo J. Bernhard, PhD
The second discussion was themed on ‘Why is Las VegasSmart’ and this raised some relevant points to our industry.The idea is basic and logical in thatreinvention=adaptability=intelligence. So, Las Vegas is smartas it is receptive to a shifting market. It identifiesopportunities – present and future – and aligns its business tocapitalise. A prime example of that in our industry is howclubs have identified an aging population, or a need formedical, or child care facility. To remain relevant and tocompete means to accept that change is inevitable and pushthe marketn rather than be pulled.
‘The Rise and Fall of Las Vegas’ – Associate ProfessorMichael Green
Michael Green gave an interesting account of the colourful pastthat is Las Vegas … from its beginnings as a pit stop, the daysof the mob, through to the present day. The session alsoaddressed the problems that Las Vegas faced throughout itshistory, such as maintaining a fashionable image, economicdownturn and government interference. With each problemraised, Michael discussed how the industry came to a solutionthat resonated with Bo’s earlier session of being able to adapt.
‘Determinants and Effects of the Servicescape in theSatisfaction Process of Slot Players’ – Tony Lucas, PhD,Professor William F. Harrah College of Hotel Administration
The Tony Lucas session was extremely interesting as it usedobjective testing to measure the beliefs we have as operatorson customer comfort within our venues. While this wastargeted at the slot player, the results generated by the testscan be extrapolated across all areas. It discussed the effects oflayout; end bank versus lateral position; signage andinformation; cleanliness and many other concepts; and howthe environment impacts on overall player satisfaction. Thetests were extremely complex and managed to break down theconcept of player satisfaction into segments which could thenbe tested and analysed.
‘The Ability of Slot Players to Detect Differences in Returnto Player Percentages’ – Tony Lucas
The research supported the argument that players weren’table to detect these differences using a real‐life trial in AtlanticCity. The testing was done on the original slot machines, notvideo reel EGMs. The session was quite contradictive to thatof a common conception in Australia – and generated a lot ofdebate. While the results were clear and concise, there aremany variables that are not accounted for in modern‐day
mathematics. The concept of varying jackpot levels throughvariation could be argued the player reflects value, while avarying contribution percentage would be less obvious to theaverage player.
‘Restaurant Operations Case Study’ – Tony Lucas
Tony’s final session presented the group with a case study ona restaurant operation, from which we broke away intosmaller groups to create solutions for the problem. This wasagain relevant to our Club Industry as the problem specificallywas whether the casino managing the operation shouldcontract out the catering. The session generated a range ofresponses across the group and led to a stimulating discussion.The exercise was designed with no single correct answer, butrather to engage group discussions in hypothetical situations.
‘Creating Leaders’ – Associate Professor Carl Braunlich
Carl’s session focused on understanding the implications ofleadership on organisational success. After defining theconcept of leadership, the discussion looked at the differencesbetween a manager and a leader, before again relating it backto success. The key traits identified of a good leader weredrive, honesty and integrity along with the ability to motivateand cognitive ability. The discussion finished with plottingourselves on a grid measuring each other on the grounds oftask and people orientation. From here, it sets the foundationfor improvement based on the traits and behaviours discussedin the lecture.
‘Managing Human Resources in the Gaming Industry’ –Arthur (Art) Nathan, Human Resources Expert (formerly ChiefHuman Resources Officer for Steve Wynn)
Art Nathan is a visiting lecturer to UNLV and for 25 years. Hewas Steve Wynn’s Chief HR Manager so, in his session, we notonly got a lot of theory, but we also gained from his practicalinsights. The topic of discussion, naturally, was ‘people’. Artstarted where Bo Bernhard left off and detailed theimportance of HR from when an employee first walks in thedoor, right through to designing and maintaining an employeeculture and beyond. Art discussed the importance of buildingtrust and respect within your employees and the importanceof communication throughout. Art also detailed just howimportant it was to generate the qualities in yourself as aleader before asking that of those around you.
CASINO TOURSSouth Point, Silverton & The MThe first day of casino tours took the group off the strip andout to the local casinos which, in many ways, were far morerelevant to the educational process. The casinos have differentstrategies to the major casinos on ‘the strip’. The gamingstrategy employed is far more aligned with the Australiamarket where the reward systems are much the same as ours.They do bonus point promotions for prizes, such as fuel cards
‘So, Las Vegas is smart as it is receptive to ashifting market. It identifies opportunities –present and future – and aligns its business tocapitalise. A prime example of that in ourindustry is how clubs have identified an agingpopulation, or a need for medical, or childcare facility. To remain relevant and tocompete means to accept that change isinevitable and push the marketn rather thanbe pulled.
Continued on page 30
32 PETER CLAREBOROUGH MEMORIAL GAMING BURSARY
and other retail options. The stand‐alone progressive levelsare much lower; RTP% is higher and the carded play isstronger compared to the strip.
The Cromwell & The Bellagio The Cromwell is the latest property of Caesar’s EntertainmentCorporation designed on the site of Bill’s Gamblin’ Hall andSaloon and is targeted towards the younger generation of LAGen Xs. The tour took us through their nightclub where wegot insight into the business model that has made MarqueNight Club such a huge success. The idea that they are sellingan experience – not a product – allows them to chargeupwards of $500 to $2,000 a bottle of spirit which is worth$50 in a retail outlet. The property is doing one thingdifferent, however, in that they are not investing in the big‐name DJs as is their competition. Rather, they areshowcasing up‐and‐coming artists. At the Bellagio, we had theDirector of Slot Operations and his team take us all around theproperty, although the emphasis here was gaming. We weregiven a detailed record of their underground datainfrastructure, upcoming floor plans, their reward system andgot one‐on‐one time with their business analyst. We also got atour of the theatre where they showcase ‘O’ by Cirque duSoleil.
SLS & Wild FireThe tour of the SLS – previously The Sahara – was aremarkable facelift of the existing building, tying in elementsof its heritage with the modern design elements modeled onits hotel in Los Angeles. The casino’s location – being out oftown – is its major challenge. The business is focused on food,beverage and nightlife, using its established brands to attractthe LA market. It also markets it business to the local’s mid‐week hosting industry nights. After leaving the SLS, wedropped in at one of the Wild Fire properties to see how thelocal gaming markets operate. These could be compared tothat of a small hotel in Australia with 10 EGMS, a bar and asmall dining option.
Red Rock Hotel The Red Rock Tour went through the gaming floor and one ofthe largest properties owned by Station Casinos. This casino issituated in Summerlin and is targeted towards the localmarket where it captures the most affluent area in Nevada. Itis also home to a 72‐lane bowling alley which features on theworld bowling tour stage. This is also home to the annual‘UNLV versus Aussies’ tenpin showdown. The Aussies weresuccessful in retaining the cup, despite some ‘casualties’ alongthe way.
The Quad & Circus CircusThe Quad – formerly the Imperial Palace – is another property
of the Caesar’s Entertainment Corporation. The property ishaving extensive work done currently and benefits largelyfrom the walk‐in traffic from the strip. It also opens up ontoan entertainment quarter where there are bars, restaurantsand the world’s largest observation wheel. Circus Circus wasunguided and a clear sign of a casino in need of an overhaul.The business was, however, successful in capturing twoparticular markets – families, with extremely cheap rooms andit’s the only casino with an RV (recreational vehicle) park onthe strip.
G2E & The Sayers Club SLSThe trade show was in full swing with 500 exhibitorsshowcasing everything in the world of gaming. IGT hosted ahuge and impressive stand which also had a private viewingarea where, in conjunction with the release of their ‘Ellen’poker machine, they had her host a ‘talk‐back’ session livefrom her set in California. IGT also hosted a small privateparty at the Sayers Club in the SLS where entertainment forthe evening was Don Felder from the legendary Eagles. Donand his supporting band played all the classics and gave a lotof interesting insights to the songs in between.
I want to thank Greg Milner, the CEO at Club Totem, andNakia Jackson Hale from UNLV who tailored the content forthe program. Together, they ensured we got the most out ofeach session, taking us direct from each lecture to a casinotour which related to the theory, allowing us to see it in apractical setting. The relationships they have built in LasVegas over the years are a major asset to the program.
To the UNLV class of 2014, my thanks for being such a greattouring party. With people situated in so many different rolesacross the Club Industry, our network is an asset that we willall benefit from for years to come – as well as the friendshipsmade with it.
Finally, to Andrew Neagle and the professionals at IGT, mysincere thanks for funding this CMAA Bursary. I wasprivileged to experience world‐class lecturers and beintroduced to some amazing people. None of this would bepossible without IGT’s support. I have taken much away frommy trip abroad, in fact much more than I had anticipated. n
‘To the UNLV class of 2014, my thanks forbeing such a great touring party. With peoplesituated in so many different roles across theClub Industry, our network is an asset that wewill all benefit from for years to come – aswell as the friendships made with it.
Continued from page 29
33CMAA UPDATE
mycareerpathmynetworksmyrepresentation
myassociation
CHM MAJORSPONSOR
CONFERENCESPONSOR
SOME IMPORTANT FAST FACTS:• CMAA membership is an anniversary year
membership for individuals that is to be paid in advance.
• Payment can be made yearly or monthly
• Members can arrange payroll deductions weeklyvia their Club, however payroll must pass thesefees on monthly or annually in advance to HeadOffice
• Payment methods are Credit Card or Direct debit.
• EFT or Cheque payments can be made for yearlypayments only.
• As of January 2015 membership fees will incur a CPI increase of 3% for the 2015 year and ongoing CPIincreases per annum for the years following
• Members who are in arrears of their membership fees 3months or more will under the rules of the Associationbecome inactive and will be contacted by CMAA HO toconfirm their ongoing intention to retain membership ofthe CMAA
Membership fees for 2015 will be:Full member yearly: $550 to $566.50 Trainee member yearly: $390 to $400
Full member monthly: $46.00 to $47.20 Trainee member monthly: $32.50 to $33.30
Full member: Weekly payroll deductions will go from $10.60 to $10.90 (payroll to pass on monthly or yearly in advance to CMAA)
Trainee: Weekly payroll deductions will go from $7.50 to $7.70 (payroll to pass on monthly or yearly in advance to CMAA)
THE CMAA recently welcomed AnnieHart to the administration team.
Annie signed on at the CMAA’sSydney Olympic Park Head Offices inlate October, taking on the newlycreated role of Events Administrator,working closely with ProfessionalDevelopment Manager Geoff Mestonand Sponsor & Membership ManagerChris Keeble in planning, organisingand delivering events across theCMAA’s busy calendar.
Before joining the CMAA, Annieworked in the housing industry forfive years where she held the role ofNSW Events Co‐ordinator at theHousing Industry Association.
After completing an AdvanceDiploma in Business Management,Annie went on to further hereducation at Macquarie University toobtain a Bachelor of HumanResource Management, at the sametime maintaining active employmentwithin the sector.
The role of CMAA EventsAdministrator provides, developsand designs short‐term events,
conferences, and non‐accreditedcourses for the CMAA and itsmembers, as well as working closelywith the Board of ManagementStudies (BoMS) to determinerelevant and industry‐specific topicsfor inclusion in CMAA programs.
Annie is responsible for organisingand attending all industry summitsand conferences in 2015, includingthe Country Club ManagersConference (June 16 & 17) and theCMAA’s new National Managers’Conference (July 6 & 7) at the FourSeasons Hotel in Sydney’s CBD.
“Annie’s role will allow Geoff tofocus on being more consultativewith clubs directly as to theirtraining and professionaldevelopment needs and to help informulating club‐specific trainingplans for many clubs,” CMAAExecutive Office Ralph Kober added.
Annie ‘got her feet wet’ when sheattended the CMAA’s 2014 ClubFinancial Management Summit at thesite of Melbourne’s historic 1956Olympic swimming venue, meetingCMAA Members and club directorsfrom around Australia who attendedthe event. Annie’s report from thesummit is on pages 20 & 21 of thisedition.
Annie can be contacted at CMAAHead Office – P: 02 - 9746 4199 orE: [email protected] n
Annie signs onfor CMAA’snewest role
n ANNIE HART has joined the CMA team as Events Administrator.
34 PROFESSIONAL DEVELOPMENT
Program Unit Code Date State
Monitor Work Operations SITXMGT401 - Accredited 02/02/ - 03/02/2015 NSW
Manage Physical Assets (ACCM) SITXFIN601 - Accredited 02/02/ - 04/02/2015 NSW
Supervisor Boot Camp SITXHRM301 SITXMGT401 02/02/2015 & 24/02/2015 NSWAccredited
HR - Manage HR Services BSBHRM501B -Accredited 09/02/ - 11/02/2015 NSW
Analyse & Report on Gaming Machine Data (ACCM) SITXGAM301 - Accredited 16/02/ - 17/02/2015 NSW
Roster Staff (ACCM) SITXHRM401 - Accredited 16/02/ - 17/02/2015 VIC
Duty Manager Development Program SITXHRM401 - Accredited 16/02 & 10/03/2015 VIC
Board Governance, The Company Secretary, & the General Manager 18/02/ - 19/02/2015 NSW
Coaching Skills SITXHRM301 - Accredited 23/02/ - 24/02/2015 NSW
RSA SITXFAB201 - Accredited 25/02/2015 NSW
RCG SITXGAM201 - Accredited 26/02/2015 NSW
Duty Manager Development Program SITXHRM401 - Accredited 02/03 & 18/03/2015 NSW
Roster Staff (ACCM) SITXHRM401 - Accredited 02/03 - 03/03/2015 NSW
HR - Manage Organisational Change (ACCM) BSBINN601B - Accredited 09/03 - 11/03/2015 NSW
Leadership Behaviour & Their Impact On Company Culture (ACCM) 10/03/ & 11/03/2015 VIC
Leadership Behaviour & Their Impact on Company Culture (ACCM) 17/03 - 18/03/2015 NSW
RSA SITXFAB201- Accredited 30/03/2015 NSW
RCG SITXGAM201- Accredited 31/03/2015 NSW
Manage Finances in a Budget (ACCM) SITXFIN402- Accredited 13/04 - 14/04/2015 NSW
Effective Operations Manager 14/04 & 14/05/2015 NSW
Implement & Monitor WHS Procedures (ACCM) BSBWHS401A- Accredited 20/04 - 22/04/2015 NSW
Foundation Skills for Hospitality Management 20/04 - 22/04/2015 NSW
Managing Your People 20/04/2015 NSW
Customer Service Dynamics 21/04/2015 NSW
Communication Essentials 22/04/2015 NSW
Manage Conflict (ACCM) SITXCOM401- Accredited 29/04 - 30/04/2015 NSW
CMAA 2015 Training Schedule
35PROFESSIONAL DEVELOPMENT
Venue Type Price Start End
Coffs Leagues Club Member $330 9:30am 5pmPublic $365 9:30am 5pm
Carnarvon Golf Club Member $440 9:30am 5pmPublic $485 9:30am 5pm
Coffs Leagues Club Member $750 9:30am 4:30pmPublic $950 9:30am 4:30pm
Carnarvon Golf Club Member $600 9:30am 5pmPublic $660 9:30am 5pm
Carnarvon Golf Club Member $480 8:30am 5pmPublic $580 8:30am 5pm
Dandenong RSL Club Member $330 9:30am 5pmPublic $365 9:30am 5pm
Dandenong RSL Club Member $1,560 9:30am 5pmPublic $1,690 9:30am 5pm
Carnarvon Golf Club Member $352 9:00am 5pmPublic $418 9.00am 5pm
Coffs Leagues Club Member $330 8:30am 3:30pmPublic $365 8:30am 5pm
Carnarvon Golf Club Member $135 9:30am 5pmPublic $135 9:30am 5pm
Carnarvon Golf Club Member $95 9:30am 5pmPublic $95 9:30am 5pm
Carnarvon Golf Club Member $1,560 9:30am 5pmPublic $1,690 9:30am 5pm
Carnarvon Golf Club Member $330 9:30am 5pmPublic $365 9:30am 5pm
Carnarvon Golf Club Member $600 9:30am 5pmPublic $660 9:30am 5pm
Dandenong RSL Club Member $480 9:30am 5pmPublic $580 9:30am 5pm
Carnarvon Golf Club Member $480 9:30am 5pmPublic $580 9:30am 5pm
Carnarvon Golf Club Member $135 9:30am 5pmPublic $135 9:30am 5pm
Carnarvon Golf Club Member $95 9:30am 5pmPublic $95 9:30am 5pm
Ingleburn RSL Club Member $330 9:30am 5pmPublic $365 9:30am 5pm
Carnarvon Golf Club Member $1560 9:30am 5pmPublic $1690 9:30am 5pm
Carnarvon Golf Club Member $600 9:30am 5pmPublic $660 9:30am 5pm
Kingsgrove RSL Club Member $800 9:30am 5pmPublic $850 9:30am 5pm
Kingsgrove RSL Club Member $280 9:30am 5pmPublic $300 9:30am 5pm
Kingsgrove RSL Club Member $280 9:30am 5pmPublic $300 9:30am 5pm
Kingsgrove RSL Club Member $280 9:30am 5pmPublic $300 9:30am 5pm
Carnarvon Golf Club Member $330 8:30am 4pmPublic $365 8:30am 4pm
ACTMATTHEW WALSHECanberra Southern Cross ClubP.O. Box 52 WODEN. ACT 2606P: (02) 6283 7200 F: (02) 6283 1553E: [email protected]
NSWCENTRAL COASTDANIEL BRIANCentral Coast Leagues ClubLocked Bag 10 GOSFORD NSW 2250P: (02) 4325 9895 F: (02) 4325 9810E: [email protected]
CITY EASTERN SUBURBSGRAEME TONKSBowlers Club of NSWP.O. Box Q568 QVB Post ShopSYDNEY NSW 1230 P: (02) 9290 1155 F: (02) 9299 7539E: [email protected]
FAR NORTH COASTMARY McCULLOCHCabarita beach Sports ClubCabarita Road BOGANGAR NSW 2488P: (02) 6676 1135 F: (02) 6676 1245E: [email protected]
FAR SOUTH COASTANTHONY CASU, ACCMNarooma Sporting & Services GroupP.O. Box 242 NAROOMA NSW 2546P: (02) 4476 2135 F: (02) 4476 1486E: [email protected]
GREAT LAKESPETER NEGUS North Haven Bowling & Recreation Club1 Woodford Road NORTH HAVEN NSW 2443P: (02) 6559 9150 F: (02) 6559 7286E: [email protected]
HUNTERMICHAEL TITOWSingleton Diggers ClubP.O. Box 186 SINGLETON. NSW 2330P: (02) 4975 1451 F: (02) 4975 2699E: [email protected]
ILLAWARRA SHOALHAVENBRONWYN NEWMANDapto Leagues ClubP.O. Box 15 DAPTO NSW 2530P: (02) 4261 1333 F: (02) 4261 8853E: [email protected]
MANLY / NORTHERN SUBURBSCARL POZZATO, ACCMRyde Eastwood leagues ClubP.O. Box 163 WEST RYDE NSW 2114P: (02) 9807 2444 F: (02) 9809 7462E: [email protected]
MID NORTH COASTGRANT WALDENPark Beach Bowling ClubOcean Parade Park Beach,COFFS HARBOUR NSW 2450P: (02) 6652 3622 F: (02) 6651 4209E: [email protected]
MID STATEMAUREEN HUTCHISONClub Mudgee99 Mortimer Street MUDGEE. NSW 2850P: (02) 6372 1922 F: (02) 6372 4037 E: [email protected]
NEPEANJOE BAYSSARI, ACCMSeven Hills RSL ClubP.O. Box 67 SEVEN HILLS NSW 2147P: (02) 9622 2800 F: (02) 9621 8121E: [email protected]
NORTH WEST STATEKELLEE ANDERSONInverell RSM ClubP.O. Box 258 INVERELL NSW 2360P: (02) 6722 3066 F: (02) 6772 5480E: [email protected]
RIVERINA MURRAYKARREN HOWE, ACCMBarrier Social & Democratic Club218 Argent Street BROKEN HILL NSW 2880P: (08) 8088 4477 F: (08) 8088 2652E: [email protected]
RIVERINA (Southern)CRAIG MUIRCoomealla Memorial ClubP.O. Box 42 DARETON NSW 2717P: (03) 5027 4505 F: (03) 5027 4350E: [email protected]
ST GEORGE CRONULLA SUTHERLANDBEN McGUINNESS (10035)Moorebank Sports Club230 Heathcote Road HAMMONDVILLE NSW 2170P: (02) 9825 3300 F: (02) 9825 3311E: www.moorebanksports.com.au
VICTORIASTEPHEN HODGE, ACCMMorwell Italian Australian ClubP.O. Box 505 MORWELL VICTORIA 3840P: (03) 5134 3541 F: (03) 5134 6042E: [email protected]
QUEENSLANDBRISBANEZOE CLEGGKedron‐Wavell Services ClubP.O. Box 107 CHERMSIDE QLD 4032P: (07) 3350 0971 F: (07) 3359 9828E: [email protected]
GOLD COASTBRYAN JONES, ACCMCoolangatta Surf Life Supp. ClubP.O. Box 826 COOLANGATTA QLD 4225P: (07) 5536 4648 F: (07) 5536 1322E: [email protected]
BUNDABERGMICHAEL HUGHESRSL (QLD Branch) Maryborough Club165 Lennox Street MARYBOROUGH QLD 4650P: (07) 4122 2321 F: (07) 4121 2571E: [email protected]
CAIRNSTROY JONESTully Tigers Leagues Club65 Bryant Street TULLY QLD 4854P: (07) 4068 1180 F: (07) 4068 3819E: [email protected]
ROCKHAMPTON / GLADSTONEWILL SCHROEDER, ACCMYaralla Sports ClubP.O. Box 8008 SOUTH GLADSTONE QLD 4680P: (07) 4972 2244 F: (07) 4972 6355E: [email protected]
TOWNSVILLEMICHELLE CROSSTownsville RSL ClubP.O. Box 3202 HERMIT PARK. QLD 4812P: (07) 4759 9500 F: (07) 4772 4176 E: [email protected]
CMAA Zone Education Officers
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37PROFESSIONAL DEVELOPMENT with JASON THOMAS
THE WORLD of Vocational Education is,once more, undergoing significantchanges over the next few years.
Many of these changes will not impactyou as a student directly, although theimplementation of the ‘Unique StudentIdentifier’ will have a great impact uponeveryone’s future education. I will touchon this later in this article.
During a recent meeting by the Councilof Australian Governments (COAG) heldin Canberra on the April 3, 2014, theCOAG Industry Skills Council (ISC) agreedto streamline governance arrangementsand committees and involve industry inpolicy development and oversight of theperformance of the VET sector.
As a result, the former National SkillsStandards Council (NSSC) was disbandedand replaced by the COAG ISC.
This changing of the guard haspresented a unique problem for the VETsector as the NSSC where the onlygoverning body to hold legislative powerto endorse new training content.
Until the COAG ISC transfers thislegislative power – through Parliamentand the subsequent re‐writing oflegislation – no new Training Packagecontent can be endorsed (unlessspecifically related to licencingoutcomes).
From a CMDA perspective, this has hadsignificant impact upon potential growthin new nationally endorsed trainingproducts being developed for members.
Looking into the future, even morechanges have been scheduled which will
impact upon the CMDA RTO’s immediateadministrative burden.
As of January 1, 2015, all trainingpackages being submitted forendorsement now must be written in away that addresses the FederalGovernment’s new ‘streamlined’ model ofTraining Package development, includinga more stringent and descriptive designfor all future training packages.
This also poses an interesting challengewith no governing body currently inplace with the power to endorse thesenew changes.
The timeline for the submission ofthese new training package changes hasbeen made even more difficult with theFederal Government withdrawing thecontractual arrangements for the currentIndustry Skills Councils (ISC) – thecurrent bodies responsible for thedevelopment of the Training Packages, asof June 30, 2015.
It remains unclear who specifically maybecome responsible for the futuredevelopment of these products.
Tenders will be submittedsubsequently for anyone wishing to applyfor these contracts, including the currentISC.
Due to these changes, the CMDA willneed to undertake a review all of itsassessment models to ensure that theyremain compliant with the expectedchanges as each of these new trainingproducts becomes endorsed.
Furthermore, under the newVocational Education reform, a new‘Standards for Registered TrainingOrganisations (RTO’s)’ will come intoeffect on January 1, 2015, with theexpectation that all current RTOs willhave transitioned to this new standard byno later than April 1, 2015.
This means the CMDA will need toreview, map and transition all of itspolicies and procedures over to this new
standard in the first quarter of 2015,while also addressing any gaps to ensureongoing compliance with ASQA.
In preparation for these changes, theCMDA has attended a number ofseminars to assist in ensuring that thesetransitions are undertaken smoothly withthe minimum disruption to our students.
On top of this, on January 1, 2015, the‘Unique Student Identifier’ comes intoeffect.
This ‘Unique Student Identifier’ meansthat any person across Australia wishingto undertake any form of VocationalEducation, must obtain a Unique StudentIdentifier before any successfullyobtained Statement of Attainment orQualification can be issued. * (There is alink at the end of this article for anyonewishing to investigate and obtain theirUSI). This means that the CMDA willimplement this practice, under legislativerequirement, as of January 1, 2015.
And any student enrolling into anyaccredited course delivered by CMDAwho wishes to obtain a Statement ofAttainment (SoA), will be required toobtain a USI and provide the CMDA withthese details before a SoA can be issued.
As you can see, 2015 is set to delivermany new challenges to the VocationalEducation landscape.
I hope you will all bear with us duringthis time of change and continue tosupport the CMDA as we transition to thenew world of training and education. n
* for further information relating to theUSI, please read the article by Brad Joneson page 39 of this edition.
* Unique Student Identifier website –www.usi.gov.au
➢ JASON THOMAS is the CMAA’s RPL Administrator & AssessorP: 02 – 9746 4199E: [email protected]
New Year bringsnew challenges to VocationalEducation
Aust has plans for the world’s biggest hotelWHEN PONDERING the world’s biggest hotels, images of themain strip of Vegas, or the Macau gaming precinct spring tomind. However, plans for the world’s biggest hotel have beensubmitted in Australia. The $8.15 billion Aquis project was putforward by Hong Kong billionaire Tony Fung for a six-star hoteland casino with 7,500 rooms just outside of Cairns. However,the grand plans have come to a grinding halt as Queensland’sGaming Commission refused to speed up its approval for thetakeover bid of Reef Casino Trust, which owns Reef Hotel Casinoin Cairns, as part of the project. The decision to grant regulatoryapproval for the proposed takeover expired on November 28and Aquis says it will not extend, meaning the offer will lapse.Plans for the resort are likely to still go ahead. Caught up in redtape, Far North Queensland civic and business leaders urged theNewman Government to hasten the process and support
tourism. The resort is planned on a former sugar cane farm inYorkey’s Knob, 15km north of Cairns, and is to feature an 18-holegolf course and lagoon. Currently the biggest hotel in Australia isthe Four Points by Sheraton Sydney with 682 rooms, meaning theproposed resort would be 11 times bigger. n
38 CMAA DIARY – 2015 ZONE MEETINGS & INDUSTRY FUNCTIONS
Day Date Meeting Venue ZoneJANUARY
Thursday 01/01/2015 NEW YEARS DAY PUBLIC HOLIDAYMonday 26/01/2015 AUSTRALIA DAY PUBLIC HOLIDAYThursday 29/01/2015 9:30am Sydney Olympic Park CMAA Federal Executive Meeting
FEBRUARYTuesday 10/02/2015 2pm North Beach Bowling Club Mid North Coast Zone AGM & Lunch
Tuesday 17/02/2015 TBA Surf Club Coolangatta Gold Coast Zone AGM, Workshop & Lunch
Tuesday/Wednesday 17-18/02/2015 9am TBA CMAA Legal SummitMonday/Tuesday 23‐24/02/2015 TBA Wagga RSL Riverina Murray Zone Meeting & Dinner
Wednesday 25/02/2015 TBA Raymond Terrace Bowling Club Hunter Zone Meeting, Workshop & Lunch
Thursday 26/02/2015 9:30am Sydney Olympic Park CMAA Federal Executive MeetingFriday 27/02/2015 12pm Warilla Bowls Club Illawarra Shoalhaven Zone Meeting & Lunch
MARCHTuesday 03/03/2015 TBA TBA St George Cronulla Zone Meeting & Lunch
Tuesday 03/03/2015 TBA TBA City & Eastern Suburbs Zone Meeting
Tuesday/Wednesday 03‐04/03/2015 TBA Catalina Country Club Far South Coast Zone Dinner & Meeting
Monday 09/3/2015 CANBERRA DAY – ACT PUBLIC HOLIDAY – ACTThursday 12/03/2015 7am CEO Leadership Breakfast ‐ BDO Offices Sydney
Tuesday 14/3/2015 9am TBA CMAA Membership & Loyalty SummitThursday 12/03/2015 11:30 TBA Nepean Zone AGM, Workshop & Lunch
Week 3 March TBA TBA Victoria Zone Lunch & Bowls Day
Sunday 22/03/2015 TBA Jupiters Casino, Gold Coast CMAA Federal Executive & Federal Council MeetingMon/Tues/Wed 23/03/2015 9am Jupiters Casino, Gold Coast CMAA 2015 National Managers Congress, AGM & DinnerTuesday - Wednesday 24-25/03/2015 TBA Gold Coast 2015 Australasian Hospitality & Gaming Expo
APRILFriday 03/04/2015 GOOD FRIDAY PUBLIC HOLIDAY PUBLIC HOLIDAYSaturday 04/04/2015 EASTER SATURDAY PUBLIC HOLIDAYSunday 05/04/2015 EASTER SUNDAY PUBLIC HOLIDAYMonday 06/04/2015 EASTER MONDAY PUBLIC HOLIDAYWednesday 08/04/2014 TBA Wauchope RSL Club Great Lakes Zone Meeting, Workshop & Lunch
Week 5 April TBA TBA Victoria Zone Meeting & Lunch
Saturday 25/04/2015 ANZAC DAY PUBLIC HOLIDAYThursday 30/04/2015 9:30am Sydney Olympic Park CMAA Federal Executive Meeting
MAYMon/Tues/Wed 04-06/05/2015 TBA Macau CMA Asia Conference & Hofex, MacauMonday 18-29/05/2015 TBA TBA G2E MacauTuesday/Wednesday 19‐20/05/2015 TBA Narooma Sports Club Far South Coast Zone Meeting & Dinner
Wednesday 27/05/2015 TBA Maitland City Bowls Club Hunter Zone Meeting & Lunch
Thursday 28/05/2015 9:30am Sydney Olympic Park CMAA Federal Executive MeetingJUNE
Tuesday 02/06/2015 TBA The Randwick Club City & Eastern Suburbs Zone Meeting & Lunch
Tuesday 02/06/2015 TBA TBA St George Cronulla Zone Meeting & Lunch
Monday 08/06/2015 QUEENS BIRTHDAY PUBLIC HOLIDAYThursday 11/06/2015 2pm Macksville Ex Services Club Mid North Coast Zone Meeting & Lunch
Saturday/Sunday 13‐15/06/2015 TBA CMAA Queensland ‘Cruise to Nowhere’ CMAA Queensland Zones
Tuesday/Wednesday 16-17/06/2015 TBA Dubbo County Club Managers Conference DubboThursday 18/06/2015 11:30 TBA Nepean Zone Meeting, Workshop & Lunch
Friday 26/06/2015 12:00 Bomaderry Bowling Club Illawarra Shoalhaven Zone Quarterly Meeting & Lunch
JULYSunday 05/07/2015 TBA Fours Seasons Hotel CMAA Federal Executive & Federal Council MeetingMonday/Tuesday 06-07/07/2015 TBA Sydney CMAA National Managers Conference SydneyMonday/Tuesday 20‐21/07/2015 TBA Moama Bowls Club Riverina Murray Zone AGM & Dinner
Thursday 30/07/2015 9:30am Sydney Olympic Park CMAA Federal Executive MeetingAUGUST
Monday 03/08/2015 NSW BANK HOLIDAY – NSW PUBLIC HOLIDAY PUBLIC HOLIDAYTuesday/Wednesday 04‐05/08/2015 TBA Yass Soldiers Club Far South Coast Zone Meeting & Dinner
Wednesday 12/08/2015 ROYAL QUEENSLAND SHOW DAY – QLD PUBLIC HOLIDAYWednesday 12/08/2014 TBA Port Macquarie Golf Club Great Lakes Zone Meeting, Workshop & Lunch
Week 5 August TBA TBA Victorian Zone Meeting & Lunch
Tuesday 25/08/2015 9am Victoria General Management Summit, Victoria
Wednesday 26/08/2015 TBA TBA Hunter Zone Meeting , Workshop & Lunch
Thursday 27/08/2015 9:30am Sydney Olympic Park CMAA Federal Executive MeetingSEPTEMBER
Tuesday 01/09/2015 TBA TBA St George Cronulla Zone Meeting & Lunch
Tuesday 08/09/2015 TBA 99 On York City & Eastern Suburbs Zone Meeting & Lunch
Tuesday/Wednesday 08-09/09/2015 9am TBA Corporate Governance SummitTuesday 15/09/2015 TBA Nerang RSL Club Gold Coast Zone Meeting, Workshop & Lunch
Tuesday 15/09/5015 TBA Kogarah Golf Club St George Cronulla Charity Golf Day
Thursday 17/09/2015 11:30 TBA Nepean Zone Meeting, Workshop & Lunch
Tuesday/Wednesday 22‐23/09/2015 TBA Yamba Bowling Club Far North Coast & Mid North Coast Zones Conference (proposed)
Wednesday 23/09/2015 4pm Queensland CMAA Federal Executive MeetingMonday 28/09/2015 FAMILY & COMMUNITY DAY -ACT PUBLIC HOLIDAY
39PROFESSIONAL DEVELOPMENT with BRAD JONES
THERE SEEMS to be some confusion regarding just how theEducational Criteria for the ACCM Award works.
This is not surprising as the new criteria is a far cry from theprevious system.
This information, hopefully, will help remove the mystery.
The Education Criteria is broken up into two distinctsections …
‐ mandatory requirements;
‐ elective options.
Mandatory Requirements The mandatory units have been selected by the CMAA as thefoundation blocks for all professional managers.
Notice that they cover Finance, Marketing, HumanResources, Gaming and Legal.
The units reflect the most important tasks ofthe modern manager.
Applicants must complete all five (5) of themandatory units.
This can be achieved by registering andcompleting the units with CMDA.
Candidates can submit transcripts from otherRTOs, such as TAFE, that show these units ascompleted, you can apply for RPL (Recognitionof Prior Learning) if you feel you have enoughknowledge of the subject and wish to supplyevidence and or complete assessments thatprove your competency in the unit.
The 5 Mandatory units …
1. SITXGLC501 – Research & Comply withRegulatory Requirements (this is the oldlegal unit)
2. SITFFIN501 – Prepare & Monitor Budgets
3. BSBHRM506A – Manage Recruitment, Selection &Induction Processes
4. SITXMPR502 – Develop & Implement Marketing Strategies
5. SITHGAM301 – Analyse & Report on Gaming Machine Data
Elective Options – 50 points requiredThe elective area has three (3) options that can be used to gainthe 50 points …
1. Option 1 is the course listing where each course completeddelivers five (5) points. Again, these can be completedwith CMDA, other RTOs, or by applying for RPL. Theseunits are all delivered by CMDA and most have been on theACCM list for many years. We have also added new unitsto compliment the list as we expand our scope ofregistration.
2. Option 2 covers studies that match our courses, but belongto other qualifications. Again, each is worth five (5) points– e.g. you may have completed a Diploma in Accountingand completed all the necessary accounting units in theACCM list. They may have different codes, or titles, but aslong as they are at the same level of study and the learningoutcomes match, we will recognise these as ACCM unitscompleted. (CMDA will not issue certificates, or conductRPL for these units. We merely recognise that they matchfor ACCM purposes).
3. Option 3 is for activity completed with CMDA thatenhances your professional developmentwithin the hospitality industry and each isworth two (2) points. These usually take theform of unaccredited courses completed – e.g.summits, workshops, conference learningsessions etc. This list is updated continuallyas CMDA develops new learning initiatives formembers. You can use a combination of allthree options to obtain the 50 points required.
The application, guidelines and complete listof educational units required can be found onour website – www.cmaa.asn.au – under the‘Awards’ tab, then click on ‘ACCM’.
Once you have read the documentation,contact Brad Jones at CMDA to discuss yourstatus and how to plan for awarding yourACCM at the next conference.
Don’t forget to attach any transcripts fromother RTOs and remember … everything you
do with CMDA helps towards your ACCM. n
➢ BRAD JONES is a CMAA Training Course AdministratorP: 02 – 9746 4199 E: [email protected]
Education Criteriapathways to the ACCM
n BRAD JONES
40 CENTRE FOR HOSPITALITY MANAGEMENT SPONSOR UPDATE
IN A period where the quality ofsuperannuation products is hotly debatedamong industry and consumers, HOSTPLUSSuperannuation Fund has won the majoraward of ‘Super Fund of the Year’ as well asthe ‘Retirement Product of the Year’ at the2014 Selecting Super Awards held inMelbourne last month.
The ‘SelectingSuper Awards’, administeredby Rainmaker Information, recognise the bestsuperannuation and retirement Incomeproviders in Australia.
Award winners are selected from the mosteminent and top‐rated funds that theRainmaker research team has assessed as thebest in each category.
Alex Dunnin, Executive Director of Researchand Compliance at the Rainmaker Group, saidthese funds were industry leaders, havingdemonstrated a consistent history of strongrelative net returns over different timeperiods and persistently achieved theirobjectives. “To be amongst the finalists is tojoin an elite group,” Mr Dunnin added. “To bethe winner is to be the best of the very best.”
With regards to HOSTPLUS specifically, MrDunnin commended the fund for its feestructure, investment returns and qualitymember services. “HOSTPLUS is the 2014SelectingSuper ‘Fund of the Year’ because of
its low fees, consistently strong and persistentinvestment returns, and competitiveinsurance,” Mr Dunnin added. “HOSTPLUS isalso one of the nation's most innovative superfund investors that leads by example takingthe initiative on several scene changing long‐term infrastructure and property projectsaround Australia. Its communication andmember education services are marketleading and especially effective reaching outits young, aspirational and tech‐savvymembership.”
Against a backdrop of significant regulatorychange for funds and intense competition,HOSTPLUS Chief Executive Officer David Eliasaid he was proud that the fund has beenrecognised for excellence in both theaccumulation and post retirement categories.“At a time when increased public scrutiny isappropriately placed on the quality ofsuperannuation funds, it is pleasing to berecognised for the value we provide to ourmembers,” Mr Elia added. “On the investmentside, our long‐term investment performancehas been exemplary. On the fee side, wecontinue to provide competitive value formoney services at a low memberadministration fee of $1.50 per week whichhas remained unchanged for over 10 years.We are extremely gratified to receive theseleading awards in both the pre‐retirement andpost‐retirement category. This is testament toour drive and ambition to ensure HOSTPLUSmembers receive the best and most‐affordablefinancial guidance throughout their lifetime.We are also extremely proud to have the hardwork of our national team recognised byreceiving these awards from such a highlyrespected organisation such as Rainmaker.” n
HOSTPLUS scoopsindustry accolades at 2014 awards
n HOSTPLUS CEO DAVID ELIA
IN THE ZONE
CMAA FederalExecutive THE CMAA Federal Executivetook its September BoardMeeting ‘on the road’ toQueensland and the KedronWavell Services Club. Gold CoastZone President Steve Condrenwas the ‘home town host’ for theevent and joined his fellowmembers of the Executive – BillClegg, Michael O’Sullivan, JohnTurnbull and Luke Walker – alongwith Executive Officer RalphKober for the monthly meeting.Members of the Gold Coast Zoneand Brisbane Zone committeesjoined the Federal Executive todiscuss issues affecting CMAAmembers in Queensland beforecontinuing the discussion overdrinks with host club CEO LyndonBroome and his senior staff fordinner and drinks. n
41CMAA UPDATE
CHANGE IS as inevitable as it is importantfor the Club Industry. That same influenceof change also is important for the CMAAto keep pace with all aspects of theindustry and the professional and personallives of its members.
There are two new faces on the at theCMAA’s Head Offices at Sydney OlympicPark with Peta Imber and Annie Hartjoining the administration team underExecutive Officer Ralph Kober.
Annie moved from a similar role in thehousing industry to take on the role ofEvents Administrator in late October,working closely with CMAA ProfessionalDevelopment Manager Geoff Meston toplan, organise and deliver the suite ofprofessional development and educationsummits and events across the CMAAcalendar – see full report on page 31.
Peta Imber has an impressive career ofmore than 20 years in hospitality and theClub Industry with successfulappointments at Norths Leagues Club,Rooty Hill RSL Club and, most recently, thePenrith RSL Club. Peta worked asExecutive Manager Marketing & BusinessDevelopment at Penrith RSL and as BrandManager and Marketing Manager at RootyHill RSL.
Peta started in the newly created role ofMedia Services Manager on November 5and will oversee all of the CMAA’scommunications, including CMA Magazine,myCMAg eNewsletter and all forms ofdigital and social media to deliver the bestin communication services to theAssociation’s national membership.
CMA Magazine moves to quarterlypublication in 2015 and Peta will step upthe eNewsletter and digital contact withmembers on all issues facing the ClubIndustry and club managers.
Peta takes over main publications fromPeter Sharp, who ended more than nineyears at the CMAA with the publication ofthis December edition of CMA Magazine.
Peter Sharp has worked in full‐time andcontract roles with the CMAA during thattime, recruited by then‐Federal PresidentJim Henry, OAM in July 2005.
CMAA Executive Officer Ralph Kobersaid the appointment of Annie and Petawas an exciting time and opportunity forthe CMAA with the focus on delivering onthe Association’s Strategic Plan.
“Peta is a club manager with a wealth ofexperience in branding, marketing andmedia in top‐line clubs and adds a newdimension to the CMAA’scommunications strategy, while Annie’srole will allow Professional DevelopmentManager Geoff Meston to focus on beingmore consultative with clubs directly asto their training and professionaldevelopment needs and to help informulating club‐specific training plansfor many clubs,” Mr Kober added. n
New faces andmore changes for CMAA teamand services
n TOP: Media Services Manager Peta Imber has joined the CMAAadministration team at theAssociation’s Sydney Olympic ParkHead Offices.
n BELOW LEFT: Events AdministratorANNIE HART.
n BELOW RIGHT: CMA Magazine andmyCMAg Editor PETER SHARP.
IN THE ZONE
Far North Queensland THE CMAA’s Far North Queensland Zone held its October meeting atthe Cluden Park Racecourse in mid-September with almost all membersmaking the journey as well as a strong attendance from sponsors for themorning tea, Zone Meeting, lunch and race-day events. CMAAMembership & Sponsorship Manager Chris Keeble presented the HeadOffice Report to the meeting and presented Townsville RSL ClubManager Michelle Cross with her Active Certified Club Manager(ACCM) qualification. All members and sponsors who attended had awonderful day, enjoying the race program and some lucky enough tohave backed a winner, fun and networking opportunities. n
42 CHM SPONSORS SERVICES DIRECTORY
ATMSn Total ATMVIC – Tom TrainorE: [email protected]: www.totalinc.com.au
n CashPoint ATMFleming Thomson, National Sales ManagerM: 0477 771 360E: [email protected]: www.cashpoint.com.au
BEVERAGESn Coca-Cola AmatilFounded in 1886, Coca-Cola is the world’s leadingmanufacturer, marketer, and distributor of non‐alcoholic beverage concentrates and syrups, used toproduce nearly 400 beverage brands.Darren Pressley, Group Business Manager ‐ Licensed ClubsM: 0407 052 526; B: 02 ‐ 9630 4076E: [email protected]: www.ccamatil.com
n Carlton & United BrewersCUB is a premium, global, multi‐beverage companydelivering a total portfolio of beer, wine, spirits, ciderand non‐alcohol beverages.Allan Brassil, National Trade Relations ManagerM: 0418 490 744; B: 02 – 9217 1418E: [email protected]: www.cub.com.au
n Global Coffee SolutionsLee Fitgerald, Sales ManagerM: 0422 446 020; B: 1300 552 883E: [email protected]: www.globalcoffee.com.au
n Lion NathanLion is a leading beverage and food company with aportfolio that includes many of Australia and NewZealand’s favourite brands such as Tooheys, DairyFarmers, XXXX, PURA, Hahn, Berri, Speight’s, King IslandDairy, Boag’s, Yoplait, Wither Hills and COON. Ourproducts accompany life's sociable moments, whether it'sa family meal or good times at the pub with mates. Dairy,juice, soy and the responsible enjoyment of alcoholbeverages are all part of a healthy lifestyle for manypeople, and when enjoyed in moderation, our combinedportfolio of food and drink brands can benefit wellbeing.Doug May, Director Trade RelationsB: 02 ‐ 8120 4637E: [email protected]: www.lionco.com
n Pernod RicardPernod Ricard is the world’s No.2 company in wineand spirits, with its brand portfolio covering all marketsegments and a presence in 70 countries world‐wide.Peter Sullivan, Account ManagerB: 02 ‐ 8874 8222E: [email protected]: www.pernod-ricard-australia.com
n Robert Oatley VineyardsThe Robert Oatley range of wines are produced fromfamily‐owned vineyards across the Mudgee region andgrapes grown in vineyards at Margaret River andPemberton in WA.Campbell MacLeod, National Sales ManagerM: 0429 927 628; B: (02) 9433 3255E: [email protected]: www.robertoatley.com.au
n Treasury Wine EstatesTWE is a unique global wine company with a leadinginternational portfolio of new world wines and ahistory stretching from the establishment of Australia’sPenfolds in the mid‐1840s to the 1876 founding ofBeringer Vineyards.Andrew Walsh, Key Account Manager On PremiseM: 0400 832 620; B: 02 ‐ 9741 1811E: [email protected]: www.treasurywineestates.com
CONSTRUCTION, DESIGN, FACILITIES & EQUIPMENTn Paynter Dixon HospitalityA trademark for design and construction excellencesince 1914, Paynter Dixon is dedicated to answeringthe building requirements of its clients with innovative,high‐quality and cost‐effective solutions. Lindsay Verdon, Head of Hospitality & EntertainmentVenuesM: 0417 428 526; B: 02 ‐ 9797 511E: [email protected]: www.paynterdixon.com.au
n RohrigOne of Australia’s leading hospitality construction,refurbishment and fit‐out specialists, Rohrig Hospitalitytakes pride in its innovative services that offer thegreatest possible value and quality, backed by theresources of the Rohrig Group.David Vokes, National Business DevelopmentManagerM: 0417 758 956; B: 07 ‐ 3257 4411E: [email protected]: www.rohrig.com.au
n SilverchefNorth (NSW, QLD) – Jodie TerzisM: 0448 899 196; E: [email protected] South (VIC, SA, TAS, NT, WA) – Dana WaltonM: 0448 900 144; E: [email protected]: www.silverchef.com.au
ENERGY AND SUSTAINABILITYn EP&T GlobalSteven Meleca, General ManagerM: 0407 071 797; B: 02 8422 6034E: [email protected]: www.eptglobal.com
n SolarPVDaniel Chapman, Operations ManagerM: 0488 554 424; B: 1300 25 35 45E: [email protected]: www.solarpv.net.au
FINANCIAL & STRATEGICMANAGEMENTn BDOBDO’s team of leading professionals offers anunparalleled combination of thinking, depth andindustry experience, coupled with our client‐centricapproach this ensures a personal and tailored approachto each club’s business needs.Lewis Greenup, Senior ManagerM: 0445 519 402 ; B: 02 8264 6566E: [email protected]: www.bdo.com.au
n Community First Credit UnionCommunity First Credit Union offers a full range ofaward winning products and services including homeloans, personal loans, savings, insurance, credit cardsand financial planning as well as clubs and clubemployees everyday banking throughout Australia.Duncan Cassar, Alliance Development ManagerB: 02 ‐ 9735 1654E: [email protected] W: www.communityfirst.com.au
n Eastern Commercial LawyersTony Johnston & John Murray are founding partners ofEastern Commercial Lawyers, recognised as a leadinglaw firm in the Club Industry, providing legal servicesto clubs of all sizes around Australia.Tony Johnston, PartnerM: 0414 253 181; B: 02 ‐ 8243 1707E: [email protected] W: www.eclawyers.com.au
n HOSTPLUSThe CMDA’s Major Sponsor, HOSTPLUS is the industrysuperannuation fund for the hospitality, tourism,recreation and sport industries and is passionate aboutproviding our members and employers with the bestpossible products and services. HOSTPLUS is one ofAustralia’s largest super funds, with one millionmembers, 80,000 employers and more than $10 billionin funds under management.Peter Aldini, Acting State Manager NSW/ACTM: 0404 801 277; B: 02 ‐ 8202 8700E: [email protected] Jon Shevket, Manager, New Business M: 0410 609 743; B: 02 – 9893 1822E: [email protected] Lake, Manager New Business QLDM: 0427 734 452; B: 07 ‐ 5644 2204E: [email protected] Mennea, Senior Manager New Business VICM: 0437 002 930; B: 03 ‐ 8636 7730E: [email protected] W: hostplus.com.au
n Luhrmann Business ConsultingLori Luhrmann, Senior ConsultantM: 0424 639 639E: [email protected]: www.luhrmann.com.au
n Russell Corporate AdvisoryRussell Corporate Advisory is a financial consultancyfirm that provides the expertise, information andanalytical framework for sound decision makingGreg Russell, DirectorM: 0405 100 463; B: 02 ‐ 9957 6700E: [email protected]: www.russellcorporate.com.au
n Thomson GeerThomson Geer are expert providers of legal servicesto the Club Industry, working with more than 60 majorclubs and industry associations across Australia, withoffices in Sydney, Brisbane, Melbourne and Adelaide.Brett Boon, PartnerM: 0414 808 265; B: 02 8248 5832E: [email protected]: Chris O'Shea, Partner B: 07 3338 7526 E: [email protected]: www.tglaw.com.au
n Thorn Equipment FinanceJohn CannonM: 0404 811 330; B: 1800 623 611E: [email protected]: thornequipmentfinance.com.au
FOODn Profitable HospitalityKen Burgin, CEOM: 0414 660 550; B: 1800 001 353E: [email protected]: www.ProfitableHospitality.com
mypartnerships
Contact Evonne Bosnich – Sponsor & Membership CoordinatorP: 02 – 9746 4199 or E: [email protected] to notify of amendments to this Services Directory
43CHM SPONSORS SERVICES DIRECTORY
GAMINGn Ainsworth Game TechnologyAinsworth prides itself on its leading animation andprogramming expertise and creative thinking to deliverinnovative and superior gaming solutions to the gamingindustry.Don Moseley, NSW Sales ManagerM: 0418 606 640; B: 02 ‐ 9739 8000E: [email protected] Coleman, QLD South State ManagerM: 0407 371 155; B: 07 ‐ 3209 6210E: [email protected] Platz, QLD North State Manager M: 0418 522 071; B: 07 ‐ 3209 6210E: [email protected] Flood, VIC State Manager M: 0419 551 454E: [email protected]: www.ainsworth.com.au
n AristocratAristocrat is a leading global provider of gamingsolutions ‐ world‐class software, systems and hardwarethat consistently out‐perform the competition.David Ronson, Sales & Marketing DirectorM: 0417 691 487; B: 02 ‐ 9013 6630E: [email protected]: www.aristocratgaming.com
n ARUZE Gaming AustraliaAruze Corporation is the global leader in gamingentertainment with specialised technologies and vastexperience emanating from the company’s high profileand exceptional performance in the JapanesePachinko/Pachislot industry.Theo Dougeroglou, Managing DirectorB: 02 ‐ 8332 6000E: [email protected]: www.aruzegaming.com
n Bally Technologies AustraliaWith a history dating back to 1932, Las Vegas‐basedBally Technologies Australia designs, manufactures,operates, and distributes advanced gaming devices,systems, and technology solutions worldwide.Ron Jeffrey, Managing DirectorM: 0488 420 096 B: 02 ‐ 8920 8977E: [email protected]: www.ballytech.com/australia/
n IGTIGT is sharply focussed on customer business throughprofessional sales, marketing and customer servicepersonnel as well as an experienced and dedicatedService Plus team.Andrew Neagle, Sales Director, ANZM: +61‐417 469 969; B: 02 ‐ 8345 3000E: [email protected]/ACT: Col Bentley, State Sales Manager B: 02 8345 3000QLD: Howard White, State Sales Manager B: 07 3890 5622VIC: Theo Toklis, State Sale Manager B: 03 9281 3400W: www.igt.com.au
n Independent GamingFor the past 28 years, Independent Gaming ‐ a 100%Australian‐owned company ‐ has evolved into a leadinggaming solutions provider and manufacturer with morethan 100 staff.Lawrence Shepherd, Managing DirectorM: 0411 501 333E: [email protected]: www.independentgaming.com.au
n Konami GamingKonami’s Gaming and Systems segment manufactures,distributes, and services gaming machines and casinomanagement systems, providing gaming machines withoutstanding reliability, technological innovation, andentertainment value.Charles Seo, Product and Marketing ManagerB: 07 ‐ 3395 7355E: [email protected] W: www.konami.com.au
n Maxgaming (Tatts Group)Maxgaming is Australia’s largest gaming servicesoperator, providing monitoring and value add servicessuch as wide area linked jackpots in NSW, Queensland,and the Northern Territory.Shanun McCarthy, Divisional Sales ManagerM: 0417 766 350; B: 07 ‐ 3435 4482E: [email protected] W: www.maxgaming.com.au
I.T. & WEB MEDIA n ClockOn AustraliaDamien Collings, Business Development ManagerB: 02 ‐ 4344 9444E: [email protected]: www.clockon.com.au
n MicropowerMicropower is an Australian company making, sellingand supporting integrated software solutions forAustralian clubs for more than 25 years and servicingmore 400 clubs across golf, yacht clubs & marinas,private and social club segments.Peter Jefferis, Director of Sales & MarketingM: 0417 785 854; B: 1800 443 654E: [email protected] NSW: Daniel Saade M: 0448 130 435QLD: Colin Frew M: 0407 554 116VIC: Lee Daffy M: 0448 111 200W: www.micropower.com.au
n SECOM TechnologyJason Drew, DirectorM: 0432 660 225; B: 1300 781 224E: [email protected]: www.secomtech.com.au
n Techbrands by Electus DistributionPaul Turner, Government, Education & Corporate Channel ManagerM: 0400 316 056; B: 1300 738 555E: [email protected]: www.techbrands.com
n tic technologies.comSerious about having a holistic internet solution to workfor your business? Contact tic technologies.tic provides a range of web based solutions to suit youand your budget. tic’s clients include small, medium andlarge organisations from a variety of industry types buthas a passion for the Club industry! tic will be your webpartner and provides ongoing support at no charge!Rhonda BowenP: 02 9764 5240E: [email protected]: www.tictechnologies.com
INSURANCEn Scott & BroadMike Burgess, CEOM: 0407 784 722; B: 02 ‐ 9932 6444E: [email protected]: www.scottbroad.com.au
OFFICE EQUIPMENTn BBC DigitalShaun Kroll, Business ManagerM: 0430 777 403; B: 02 ‐ 8394 4950E: [email protected]: www.bbcdigital.com.au
DESIGN, PRINT, SIGNAGE & DIGITALn Daily Press GroupDaily Press Group, one of Australia’s leading design,print and distribution specialist printers for the Clubindustry, also prints and delivers the CMAA‘s ClubManagement in Australia (CMA) magazine to CMAAmembers and subscribers around Australia.Wayne Knight, Managing DirectorM: 0412 745 780; B: 02 ‐ 9007 7500E: [email protected]
SECURITYn BarringtonsWhether clubs are concerned with issues of legislativecompliance, staff and patron safety, criminal wrong‐doings or personal development, Barringtons canprovide the best and most‐appropriate solutions to theClub Industry.Blayne Webb, DirectorM: 0404 095 687 B: 02 ‐ 9899 0600E: [email protected]: www.barringtongroup.com.au
SUPERANNUATIONn HOSTPLUSThe CMDA’s Major Sponsor, HOSTPLUS is the industrysuperannuation fund for the hospitality, tourism,recreation and sport industries and is passionate aboutproviding our members and employers with the bestpossible products and services. HOSTPLUS is one ofAustralia’s largest super funds, with one millionmembers, 80,000 employers and more than $10 billionin funds under management.Peter Aldini, Acting State Manager NSW/ACTM: 0404 801 277; B: 02 ‐ 8202 8700E: [email protected] Jon Shevket, Manager, New Business M: 0410 609 743; B: 02 – 9893 1822E: [email protected] Lake, Manager New Business QLDM: 0427 734 452; B: 07 ‐ 5644 2204E: [email protected] Mennea, Senior Manager New Business VICM: 0437 002 930; B: 03 ‐ 8636 7730E: [email protected] W: hostplus.com.au
TRAVELn CCM TravelCatherine Mancuso, CEOM: 0418 672 647; B: 02 ‐ 9439 5100E: [email protected]: www.ccmtravel.com.au
mycareerpathmynetworksmyrepresentation
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CHM MAJOR SPONSOR
CONFERENCESPONSOR
44 SPONSORS UPDATE
CHOOSING THE right ATM providercan be a daunting and often difficulttask. There are so many providersavailable, with differing serviceagreements, up‐front costs, repaymentterms, rebates of varying degree, feestructures and copious amounts of fineprint in complicated contracts that it’sdifficult to know who, or what, tochoose. Gone are the days when theresident ATM was a clubs‐only option,when clubs had no control over themachine, or its fees charged tocustomers – and that same ATM didnot contribute at all to overall clubrevenue.
Community First Credit Union is aCMAA Centre for HospitalityManagement Sponsor organisation andhas recently launched its latestinitiative – a branded ATM solutionjust for clubs, that give you what youwant … flexibility and revenue‐generation opportunities. MoolahATMs are state‐of‐the‐art and movecontrol from the ATM supplier to theclub manager. The club managerdetermines what members pay.
The ATMs will be branded as the‘MoolahATM’ network and CommunityFirst Credit Union will act as a guideand support to club managers onmatters such as…
‐ how much to charge customers;
‐ the best suppliers for maintenance;
‐ how many machines arerecommended in a particular venue(there are no minimum volumes orrestrictive covenants).
More pleasing for managers, CEOsand directors, is that the CommunityFirst – Moolah ATM commercialagreement has been written in line
with the ClubsNSW new template toensure understanding, consistencyand flexibility.
Under the Community First CreditUnion – Moolah ATM model …
‐ the club will own the current state‐of‐the‐art ATM outright;
‐ the club can set the direct chargefee for withdrawals at theirdiscretion (which can be changedat any time);
‐ the club is free from penaltyclauses relating to minimumvolumes (providing the club withgreater opportunity to generatemore revenue per ATM).
Included in the purchase of the ATMis …
‐ the cost of software, installationand a high‐quality brandednetwork surround;
‐ unique branding;
‐ the choice of a lobby, or through‐the‐wall model.
Depending on transaction volumes,Community First estimate thepayback on the ATM can be as little asthree to four months. Also, clubs canthen keep the machines for five ormore years, or sell them in thesecondary market. So, before rollingover your existing ATM provider’scontract for another three years, takethe this opportunity to sit back andconsider the options andopportunities available in today’sATM market. n
It’s time forMoolah ATMs withCommunity First
➢ For more information, contactDuncan Cassar – M: 0409 625 963 or E: [email protected] Marianna Kinsey – M: 0409 811 484 or E: [email protected]
SG completes Bally acquisitionSCIENTIFIC GAMES has completed the acquisition of BallyTechnologies Inc, creating a new and influential company that isfocused on collaborating closely with its customers to shape thefuture of the gaming and lottery industries. President and ChiefExecutive Officer Gavin Isaacs said SG’s mission was to becomethe premier gaming and lottery entertainment and technologycompany in the world by offering operators a comprehensivearray of high-earning, player-appealing games and technologysolutions. “We expect to accomplish this by harnessing ourculture of innovation and continuous improvement to create thebest products, systems and services imaginable for the near andlong-term benefit of our customers around the world,” Mr Isaacssaid in a statement on November 22. “I am delighted to sharethe first of several important developments.”
First, SG plans to operate the combined company in threebusiness segments …- Gaming, under the leadership of Derik Mooberry;- Lottery, under the leadership of Jim Kennedy;- Interactive, under the leadership of Jordan Levin.
“This trio has an impressive track record of success in theirrespective businesses and shares an unwavering commitment to
customer success. I have the utmost confidence in their ability tolead and execute in alignment with the company's mission,” MrIsaacs added.
Second, SG is committed to becoming a partner of choice forthe industry. “That means you can rely on Scientific Games tointroduce and support best-in-class, innovative and high-performing products, systems and services designed with a strongfocus on player entertainment and value,” he said. “We willcontinue to support existing Scientific Games, WMS, Bally, andShuffle Master platforms with unique content and responsivecustomer service while working to develop new, innovativegames, products, systems, and services for regional and globalmarketplaces.”
Mr Isaacs said the combination of SG brands - Bally, WMS, andShuffle Master - coupled with additional licensed brands in itsLottery, Interactive, and SG Gaming businesses; its world-classregulatory and compliance standards; and talented team positionsSG as the most diversified global gaming and lottery supplier andthe one supplier best prepared to support all of your businessobjectives. “Contacts for current account needs remain the sameand we will update our clients regarding any changes as theintegration progresses,” he added. “We look forward toexpanding our relationship with our clients as our organisationfurther evolves.” n
mycareerpath
www.cmaa.asn.au 02 9746 4199
mycareerpathmynetworksmyrepresentation
CHM MAJOR SPONSOR
CONFERENCESPONSOR
OR consider this special offer
Do you have anyone in your teamwho you have earmarked forfuture career advancement? Someone you want to give an incentive to stay on atyour club while you nurture them towards a possiblemanagement role? This may just be the ticket! A great way to support valuable employees andensure development opportunities for your seniorline staff at very reasonable course prices.
• For club staff who are NOT classified as Managers underthe Registered and Licensed Clubs Award 2010
JOIN YOUR RISING STARSTO THE CMAA CLUBAFFILIATE PROGRAMFOR ONLY $280This is a one‐off fee and remainsvalid while the individual isemployed at your club, oruntil the individualbecomes a Manager.
• Networking opportunities.
• Subsidised ProfessionalDevelopment activities.
• ACCM Award: Educationand industry activitypoints accrued.
Book into a
course at full priceand receive
50% OFF the Club Affiliate
program fee There are plenty of
Supervisor Boot Camp courses presented throughout the year.
These courses are designed for potential andexisting Leaders and Supervisors.
It’s a great introduction to the world ofsupervisory management.
Don’t miss out on advancing yourvalued employees, but also captureall the benefits of joining the CMAA’s CLUB AFFILIATEPROGRAM.
Special conditions:1) Clubs are audited each February to ascertain
that the Affiliate is still employed.
2) The club will have 2 weeks to confirm, or stateotherwise. Should the Affiliate no longer be atthe club, he/she will be removed from theAffiliate program.
For all the benefits of becoming a ClubAffiliate Member and to check out coursedates, visit www.cmaa.asn.au or call HeadOffice for more information: 02 9746 4199
Attention ClubManagers and Board of Directors
SUPERVISOR BOOT CAMP
SAVE$140!!
