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CM HELPLINE

INTEGRATED CITIZEN FACILITATION SERVICE

VOICE OF PRINT MEDIA

STATE AGENCY FOR PUBLIC SERVICE

DEPARTMENT OF PUBLIC SERVICE MANAGEMENT,

MADHYA PRADESH (INDIA)

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Caption: - Hon’ble Chief Minister of state instructed to officials

that “Citizens' satisfaction and complaints resolution

will be the ultimate criteria for Grading of

department and district performance”

(IN PICTURE: - Hon’ble CM taking feedback from citizens)

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Caption: - Bhopal Municipal Corporation will follow CM Helpline

process for citizen welfare.

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Caption: - Disciplinary action will be taken against officers

who are not resolving complaints right or within the

stipulated timeline.

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Caption: - Senior citizens registered complaint in CM Helpline

“Children like to have dogs but not parents”

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Caption: - Student Mr. Santosh got scholarship with the help of

CM Helpline.

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Caption: - Ms. Sangeeta and Mrs. Poonam received Collective

Wedding Kanyadan Promotion Amount.

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Caption: - Chief Secretary instructed departments and district

collectors regarding resolving issues under CM

Helpline in timeline and effective way via video

conferencing.

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Caption: - More than 94% complaints resolved, enabling citizen

satisfaction from the CM Helpline.

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Caption: - Show-cause notice has been issued to 13 Food

Inspectors for not resolving issues related to

citizens’ under CM Helpline.

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Caption: - IFS (Indian Forest Service) officer Mr. Chaudhary

suspended for force (wrong) closure under CM

Helpline complaint by Hon’ble CM in monthly

‘Samadhan Online’ video conferencing (Review of

CM Helpline complaints with district magistrate

and department heads of the departments)

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Caption: - Hon’ble Chief Minister directed suspension of PCCF

(Principal Chief Conservator of Forest) and 12 other

officers in the review meeting.

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Caption: - Compensation amount has been received by villagers

of district Umariya with the help of CM Helpline.

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Caption: - Student Mr. Rahul got his scholarship amount with

the help of CM Helpline.

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Caption: - Mrs. Yashoda got the correct information about her

grant amount.

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Caption: - Villager Mrs. Rajesh Bai received the second

installment of Balram pond scheme.

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Caption: - Tribal Mrs. Tara Devi of Tehsil Junnardev District

Chhindwara received cast certificate with the help of

CM Helpline.

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Caption: - Mrs. Varsha Bagri of Parvati Nagar Parasia Road,

Chhindwara, received maternity compensation

benefit with the help of CM Helpline.