Clusters of information & services

Latin America

e-Postal e-Learning e-Procurement e-Customs e-Security & e-Safety

Government's Transformation

Moving information / services to the Web

Enhancing and expanding access and usability

Wave

Wave

Leveraging simple applications to produce significant returns

Offices

Desktops...

Telephone

Kiosks, PDAs...

Face to Face

Open, scalable, reliable Fully integrated Customer-centered

Consistent touch across multiple

channels

Web Design

Personalize and

Customize

Geo SpatialMapping

Payment / Commerce

Support

Smart-Search Support

Web

Access

Privacy Policy and Operational Practices

Security and Systems Management

Financial Services

Other Services

Integration and Connection

Legacy Systems

Inter-Gov't Systems

3rd Party Linkages

Customer-focused Services Menu

Other Support Services

"Managing the Brand"

e-Government Portal

Challenge:Improve customer service to businesses requiring licensesReduce time and costs involvedResponsee-licensing solutionValue250,000 licensees have access - 24 x 756% in first year!80% of all renewals now completed onlineReduce time to get a license from 4 weeks to 1 day

Improving Services to Businesses

http://www.dllr.state.md.us/license/electron.html

Correios - Brazilian Post

e-Postalsend electronically, print/deliver locally

60,000,000 documents

Need:Develop community services and collaboration in wireless environmentSupport local business growth

Approach:City community portal, common case management, e-learning and e-commerce infrastructureAlliance between Symbian, Nokia, IBM, Digia et al

Impact:Citizen and business access through wireless and fibre broadband network, multiple device typesOne stop shop for all citizen servicesCollaboration, common calendars, etcSee "WIRED", March 2001

http://www.digia.com/

Helsinki, Finland Wireless/Broadband Community Portal

Moving information / services to the Web

Enhancing and expanding access and usability

Re-engineering processes around the customer

Becoming a knowledge provider for customers and

employees

Wave

Wave

Wave

Wave

Government's Transformation

Benefits and Resource Mgmt

Procurement

Business Taxes and Reporting

Regulatory Compliance

Suppliers

Employee Intranet

Social Services and Revenue Initiatives

Customer Service InitiativesCitizens Business

es

Government to Government

Process Re-engineering

High Leverage Applications