CLS Book 3 Career English

Companionship Language Study Career English

(for Missionaries)

Book 3

Dialogs, Interviews, and Vocabulary for the World of Work

3rd Edition

Learn English If you do not speak English, you should study it as a missionary. This will bless you during your mission and throughout your life. Learning English will enable you to help build the Lords kingdom in additional ways and will be a blessing for you and your family. (Preach My Gospel, p. 128) Learn with Your Companion Help your companions experience success and gain confidence in learning the language as rapidly as possible. Sincerely and frequently compliment your companions and other missionaries on their progress. Be sensitive not to say or do anything that might weaken their confidence, but dont protect them so much that they do not learn. Do not withhold help when it is needed. (Preach My Gospel, p. 131)

i

2009 All rights reserved

jsimmonsTypewritten TextCareer English

jsimmonsTypewritten Text


jsimmonsTypewritten TextDVD File List









ii

Introduction to Career English Congratulations on completing the first two books of Companionship Language Study. This third book is entitled Career English. You are encouraged to select, study and practice the modules FOR THE CAREERS OF MOST INTEREST TO YOU along with the corresponding Vocabularies in the back of the Career English. Hopefully, you will be able to do this before you take the American Council on Teaching Foreign Languages OPIc Test. This will assist you in achieving a higher score on the test. However, it is not expected that you will study all of the modules, nor all of the vocabulary in this Career English Book. This book is designed to help missionaries, while in the field, develop the English capacity that will help them obtain employment in careers that require English. The careers covered are as follows: Airlines Business Telephone Import / Export Hotel Business Vocabulary Tourism Basic Vocabulary Study Banking Basic Verb Study The dialogs for each of these career modules identify a set of Business Vocabulary in the back of the book that corresponds to that career. In addition, Basic Vocabulary and Basic Verb study sections are also included. Other skills that would be useful for your employment: Over the last several years, the Church has done studies and concluded that in addition to English skills, basic working computer skills could help large numbers of our missionaries obtain and improve their employment. In turn, this would allow them to support their families and better serve in the Church in their own countries. On an ever-increasing basis, many careers require good working computer skills on Windows, Microsoft Word, and sometimes Excel and PowerPoint, as well. Training courses in such skills are offered by various technical schools and sometimes financed by the governments. We encourage you to go to the Companionship Language Study website, the Perpetual Education Foundation, your country government sources, and local educational institutes to identify such possible courses.

iii

Companionship Language Study Career English for Missionaries

Book 3 - Contents

Study and practice the modules and vocabulary for the careers that most interest you.

Introduction to Career Modules Airlines 2 1. Job Interview with the Airlines 3 2. Airline Ticket Agent Dialog 7 3. In-Flight Conversation 11 Telephone 15 4. Telephone Job Interview 16 5. Long Distance Information 20 6. Long Distance Call 23 Hotels 26 7. Hotel Job Interview 27 8. Restaurant Hostess Dialog 31 9. Restaurant Waitress Dialog 34 10. Bellhop Dialog 37 Tourism 41 11. Tourist Guide Job Interview 42 12. Tourist Guide Dialog 46 Banking 50 13. Bank Teller Job Interview 51 14. Bank Teller Dialog 55 Business 58 15. Business Job Interview 59 16. Company Receptionist Job Interview 62 17. Receptionist Dialog 66 18. Administrative Assistant Dialog 69 19. Executive Secretary Job Interview 72 20. Executive Secretary Dialog 76

iv

Contents Continued

Import / Export 80 21. Import / Export Job Interview 81 22. Import / Export Dialog 85 Business Vocabulary 89 23. Advertising Vocabulary 90 24. Air Travel 97 25. Banking 104 26. Budget and Accounting 111 27. Business Vocabulary 120 28. Resum 135 29. Correspondence Vocabulary 143 30. Employment 146 31. Insurance Vocabulary 151 32. Money Matters Vocabulary 154 33. Presentations 157 34. Sales and Selling 161 Basic Vocabulary Study 166 35. Feelings & Descriptions 167 36. Hows The Weather? 169 37. Buying Groceries 171 38. Applying for A Job 174 39. Giving Directions 176 40. The Body 179 41. Map of USA 181 42. Word Constructs 182 43. Word Categories 183 44. Word Webs 184

v

Book 3 English Program Tracking Form

(Fill out with pencil so that it can be changed as you improve your scores.) Name of English Tutor: __________________________________________

Name of Mission Language Tutor: ___________________________________ Tutors: Record your assessment of your companions progress in each o the areas below by using a scale of 0-5, with a one indicating minimum progress and a five perfect progress (rare). Possible Score Airlines 1. Job Interview with the Airlines (0 5) _______ 2. Airline Ticket Agent Dialog (0 5) _______ 3. In-Flight Conversation (0 5) _______ Telephone 4. Telephone Job Interview (0 5) _______ 5. Long Distance Information (0 5) _______ 6. Long Distance Call (0 5) _______ Hotels 7. Hotel Job Interview (0 5) _______ 8. Restaurant Hostess Dialog (0 5) _______ 9. Restaurant Waitress Dialog (0 5) _______ 10. Bellhop Dialog (0 5) _______ Tourism 11. Tourist Guide Job Interview (0 5) _______ 12. Tourist Guide Dialog (0 5) _______ Banking 13. Bank Teller Job Interview (0 5) _______ 14. Bank Teller Dialog (0 5) _______ Business 15. Business Job Interview (0 5) _______ 16. Company Receptionist Job Interview (0 5) _______ 17. Company Receptionist Dialog (0 5) _______ 18. Administrative Assistant Dialog (0 5) _______ 19. Executive Secretary Job Interview (0 5) _______ 20. Executive Secretary Dialog (0 5) _______

vi

Import / Export 21. Import-Export Job Interview (0 - 5) _______ 22. Import-Export Dialog (0 - 5) _______ Business Vocabulary 23. Advertising (0 - 5) _______ 24. Air Travel (0 - 5) _______ 25. Banking (0 - 5) _______ 26. Budget and Accounting (0 - 5) _______ 27. Business (0 - 5) _______ 28. Resum (0 - 5) _______ 29. Correspondence (0 - 5) _______ 30. Employment (0 - 5) _______ 31. Insurance (0 - 5) _______ 32. Money Matters (0 - 5) _______ 33. Presentations (0 - 5) _______ 34. Sales and Selling (0 - 5) _______ Basic Vocabulary Study 35. Feelings & Descriptions (0 - 5) _______ 36. Hows The Weather? (0 - 5) _______ 37. Buying Groceries (0 - 5) _______ 38. Applying for A Job (0 - 5) _______ 39. Giving Directions (0 - 5) _______ 40. The Body (0 - 5) _______ 41. Map of USA (0 - 5) _______ 42. Word Constructs (0 - 5) _______ 43. Word Categories (0 - 5) _______ 44. Word Webs (0 - 5) _______ Basic Verb Study 45. Fifty-three Verbs In Three Languages (0 - 5) _______ Average Score for Modules Studied/Practiced: (0 - 5) _______

Study and practice the modules and vocabularyfor the career that most interests you.

AIRLINES

1 Job Interview with the Airlines

2 Airline Ticket Agent Dialog

3 In-Flight Conversation

2

Job Interviewwith

The Airlines

Employer: Good morning. My name is Marcos Perez. Thank you for coming so soon. I see you are interested in the opening with Lanchile Airlines. I have briefly reviewed your resume. Please tell me about yourself.

Appl icant: Over the past 24 months, I have worked in our country with many foreign people, especially North Americans. I have learned English, including reading and writing. I also have good computer skills. Recently I completed an intensive two-month computer course.

Employer: Why do you have interest in Lanchile Airlines?

Appl icant: I have learned that Lanchile (speak based on research).

Employer: What other skills do you have?

Appl icant: I can operate the computer with Windows, Microsoft Word and Excel. I have learned to use the Internet, FAX machine, and telephone in both English and Spanish. The last two years I have learned the value of time management and working with people worldwide. These experiences have helped me develop good people skills.

Employer: How do you feel about working with English-speaking customers?

Appl icant: I have worked side by side for 24 months with many North Americans from all over the United States and Canada. I am familiar with their customs, money exchange, and consumer interest.

Module One

3

Employer: When could you be available for initial training if we employed you?

Appl icant: Immediately.

Employer: What would you expect for salary?

Appl icant: I havent had access to your job descriptions or salary ranges, but I know Lanchile airlines would treat me fairly.

Employer: Thank you very much. Your skills and interests could be useful to our company. I have your phone number and we will be calling you shortly.

Appl icant: Thank you, Mr. Perez. I would really like to work with Lanchile. I look forward to your call.

English tutor role plays the dialog with companion to give him/herthe opportunity to practice the content and interview techniques.

Words Express ions

opening job opening so soon this early

resume record over the past during the past

interest attraction time management effective use of time

skills abilities, training people skills working with people

customers clientele how do you feel what do you think

customs ways side by side along with

expect want all over everywhere

salary amount of pay familiar with know about

ranges low to high consumer interest what people want

useful helpful be available ready to work

initial beginning treat me fairly be good to me

shortly soon look forward anticipateAlso study and practice the Air Travel vocabulary, pp. 97-103.

Module One

4

Answer These Questions1. What is the applicant interested in?

2. What has the employer, Mr. Perez, reviewed?

3. Where has the applicant been working the past 24 months?

4. With whom did he work?

5. What has he learned?

6. What did the applicant complete recently?

7. Why does the applicant have an interest in Lanchile?

8. What other skills does the applicant have?

9. How does the applicant feel about working with English-speaking customers?

10. When will the applicant be available for initial training?

11. What does the applicant expect for salary?

12. When will the employer call the applicant?

Circle The Correct Words1. (Think / Thank) you for coming to see me.

2. I (see / sea) you are interested (in / about) the opening (with / worth) Lanchile Airlines.

3. I have briefly reviewed (youre / your) resume.

4. Over the (passed / past) 24 months, I (have / halve) worked in (our / hour) country.

5. I (has / have) learned English, including reading and (righting / writing).

6. Why (you have / do you have) an interest in Lanchile Airlines?

7. I (half / have) learned that Lanchile is a good airline with a (grate / great) safety record.

8. (This / These) experiences have helped (me develop / that I developed) good skills.

9. (How you feel / How do you feel) about working with English-speaking customers?

10. (What you would / What would you) expect for salary?

Module One

5

Complete These Sentences1. I see you are interested in

2. I have briefly

3. Over the past 24 months, I have

4. I have learned English,

5. I also have

6. Recently I completed

7. Why do you have

8. What other

9. I have learned

10. The last two years I have

11. These experiences have helped me

12. How do you feel about

13. I have worked side by side

14. I am familiar with

15. When could you

16. What would you

17. I havent had access

18. I know Lanchile airlines would

19. Your skills and interests could be

20. I have your phone number and

21. I would really like

22. I look forward to

Practice These Rhyming Wordscould, would, should, hood, stood, good, wood what, bought, not, caught, pot, got, hot, lot

blood, flood, crud, mud, bud, dud that, at, bat, cat, fat, hat, mat, pat, rat, sat

food, brood, crude, dude, mood, nude, rude when, then, den, hen, men, pen, ten, yen

cold, sold, told, bold, fold, gold, hold, mold been, din, fin, gin, grin, pin, sin, tin, win

Module One

6

Airline Ticket AgentDialog

Agent: Good morning. Thank you for flying with American Airlines. I am Julia Perez, may I have your names please?

Trave le rs : We are Mr. and Mrs. John Jensen from San Francisco, California. We have our return tickets leaving from Santiagoto San Francisco today.

Agent: Wonderful, I believe I can help you. Did you enjoy your stay in my country?

Trave le rs : Yes, we have been here for one month and have traveled to Via del Mar, Osorno, and other beautiful cities.

Agent: Great. This is a beautiful country, just like the United States. Do you have your passports?

Trave le rs : Here they are.

Agent: They are in order. Has anyone approached you asking you to take packages, boxes, or any luggage for them?

Trave le rs : No! We have too many things of our own. Are we over weight?

Agent: Have your suitcases been in your control since you packed them?

Trave le rs : Yes. Are we over weight?

Agent: Yes, these two suitcases are over weight and would cost $20 U.S. to ship them. However, I will not charge you.

T rave le rs : Thank you very much.

Agent: Would you like window or aisle seats?

Module Two

7

Trave le rs : We love to see as much of the continent as possible.

Agent: Then, Ill give you window seats, but not over the wing.

T rave le rs : Thats good.

Agent: Ill put tags on your luggage and send it directly to San Francisco. You will have lunch on the plane to Dallas, and a two-hour layover there. Dinner will be served about one hour out of Dallas on your way to San Francisco. Here are your tickets.

T rave le rs : What is our gate number?

Agent: Gate 16-A on the south concourse. First, go through customs, then to the gate waiting area. Your flight departs at 5:00, and

you should be there 30 minutes early.

T rave le rs : Thank you very much for your help.

Agent: Have a good flight home and thanks for flying Am. Airlines.English tutor role plays the dialog with companion to give him/her the opportunity topractice the content.

Words Express ionsdeparture leaving luggage ticket ticket for your luggage

arr iva l arriving full flight no more room on plane

boarding getting on the plane waiting area place to wait

layover having to wait aisle seat seat next to aisle

luggage suitcases & bags sit together sit side by side

tags labels with names connecting flight meeting your next flight

gate place you go to enter the plane flight delayed not leaving on time

concourse long hall leading to the gate mechanical problems plane not working

customs government office window seat seat by the window

departs leaves due to weather because of weather

destination where you are going over weight weigh more than allowed

delays having to wait in your control in your care

stay period of time packed them put things in them

approached come up to out of after leaving

Also study and practice the Air Travel vocabulary, pp. 97-103.

Module Two

8

C U S T O M S

A R E A

Answer These Questions1. What does the ticket agent ask for?

2. When do the travelers leave?

3. How long have they been in Chile?

4. Does the agent ask for their visas or passports?

5. How much does the agent charge them for being over weight?

6. Do the Jensens take a window or aisle seat?

7. What happens to their luggage?

8. Where will they eat lunch?

9. What happens in Dallas?

10. When will dinner be served?

11. What must they do before going to the gate?

12. When do the Jensens have to be at the departure gate?

Circle The Correct Words

1. I believe I (can / can to) help you.

2. (Well / We) have our return tickets leaving from Santiago to San Francisco.

3. We are Mr. and Mrs. John Jensen (for / from) San Francisco.

4. Did you (enjoy / enjoyed) your stay (in / at) my country?

5. We have been (hear / here) for one month.

6. Do you have (your / you) passports?

7. (Have / Has) anyone approached (to you / you) asking you (for to / to) take packages?

8. Have your suitcases been (in / on) your control (when / since) you packed them?

9. These (to / too / two) suitcases are over (weight /wait).

10. Ill put tags (on / in) your luggage and send (it / them) directly to San Francisco.

Module Two

9

Complete These Sentences1. Thank you for

2. May I

3. We are

4. We have our

5. Wonderful, I believe I

6. Did you enjoy

7. Yes, we have been here for

8. Great. This is a

9. Do you have

10. Has anyone

11 Oh, no. We have

12. Have your suitcases been

13. These two suitcases are

14. Would you like

15. We love to see as

16. Ill put tags on

17. You will have

18. Dinner will be

19. What is our

20. First, go through

Practice These Rhyming Wordsthank, bank, prank, rank, sank, tank for, bore, core, door, four, floor, more

our, flour, flower, power, sour, tower above, dove, love

do, blue, few, grew, sue, pew, hew, new cove, grove

no, go, hoe, row, sew, toe, whoa prove, groove, move

how, bow, bough, cow, now, wow but, cut, gut, hut, nut, rut

first, worst, burst, cursed, nursed put, foot, root, soot

Module Two

10

In-flight

ConversationHostess : Good afternoon and

welcome aboard United Flight #17 bound for Miami, Florida, with one stop in Lima, Peru. Our flying time from Santiago to Lima is three hours and ten minutes, and our flying time from Lima to Miami is eight hours. Please be seated, fasten your seat belts, and

observe the no-smoking sign.

Passenger : Excuse me, my seat belt will not fasten. I need some help!

Hostess : I am sorry, but you will need to turn your seat belt over to have the clip upwards like this.

Passenger : I didnt try it that way. Would you please get me a blanket because my feet are cold. Are my bag and purse okay under the seat?

Hostess : Yes, it appears your purse and bag are tucked away very well under the seat. Here is a warm blanket for your feet. Is there anything else you need?

Passenger : Do you know the time of touchdown in Miami and the terminal number? We have a connecting flight on United to Denver, Colorado.

Hostess : We anticipate a Miami arrival time of 8:30 AM, and since you will already be in the United terminal, you will go two gates to your left to gate #10 for your connecting flight. You will see a gate attendant in case you have any questions about transferring to flight #27. You will even have time to have a sandwich at the airport restaurant. There is one in front of your gate upon arrival.

Module Three

11

Passenger : Thank you so much. You have been very kind. Where are the restrooms?

Hostess : They are at the rear of the plane. We are nearly ready to take off, so buckle up, and we will be departing.

English tutor role plays the dialog with companion to give him/her the opportunity to practice the content.

Words Express ions

transferring changing planes flying time time in the air

blanket covering stop off landing

arrival landing tucked away secured

snacks things to eat no-smoking smoke free

departure leaving time of touchdown landing time

upwards facing up connecting flight change of planes

gosh (indicates surprise) buckle up fasten seat belt

observe be obedient to in case i f

touchdown plane landing

fasten put together

Also study and practice the Air Travel vocabulary, pp. 97-103.

Module Three

12

Flying over the Andes Mountains near Chile

Answer These Questions

1. Where is Flight #17 going?

2. In which country does the flight make a stop?

3. Whats wrong with the seatbelt?

4. How long is the flying time to Lima, Peru?

5. What must the passengers fasten?

6. What does the passenger ask for?

7. Where are the passengers bag and purse?

8. What connecting flight do they have?

9. What is the time of touchdown in Miami?

10. At what gate does their connecting flight leave?

11. Where is the restaurant?

12. Where are the restrooms?

Circle The Correct Words1. Good afternoon and welcome (aboard / abroad) Flight #17.

2. Our (frying / flying) time (is / are) three hours and ten minutes.

3. My seat belt (well / will) not fasten.

4. (You / Your) will have (to / too / two) turn (youre / your) seat belt over.

5. My feet (is / are) cold.

6. Your bag is tucked away (belly / very) well.

7. We have a connecting (fright / freight / flight) on United Airlines.

8. You will go (to / two) gate (to / two).

9. (Their / There) is a restaurant in front of the gate.

10. Thank you (too / to / so) much.

Module Three

13

Complete These Sentences1. Good afternoon and

2. Our flying time from Santiago to

3. Please be

4 Excuse me, my seat belt will

5. I am sorry, but you will

6. Gosh, I didnt

7. Would you please get me a

8. Are my bag and purse

9. Yes, it appears your

10. Here is a

11. Is there

12. Do you know the time of

13. We have a connecting

14. We anticipate a

15. Since you will already be

16. You will see a

17. You will even have time to

18. There is one in

19. Thank you so

20. You have been

21. Where are the

22. They are at the

23. We are nearly ready to

24. Buckle up, and

Module Three

14


Telephone

4 Telephone Job Interview

5 Long Distance Information

6 Long Distance Call

15

Telephone Job Interview

Interv iewer : Good morning. My name is Carlos Fuentes, and you are Leticia, correct?

Appl icant: Yes, my name is Leticia Gmez. I am here about the telephone operator position.

Interv iewer : Yes, I have read your resume and application. I see you have a lot of experience talking with people. What other skills do you have that could help you in this position.

Appl icant: I speak fluent English and Spanish and have good computer skills. I like to talk with people, and I know how to handle the telephone and take control of a call.

Interv iewer : Have you had any training in customer service?

Appl icant: No, but I am a fast learner.

Interv iewer : Where did you learn English.

Appl icant: I have worked side by side with North Americans for the past two years communicating in both languages. I can read and write English, also.

Interv iewer : Do you think you could stay today for an hour or two to see how you work out?

Appl icant: Yes, of course.

Interv iewer : Maria, one of our operators is leaving for today, and you can take her place. Go ahead and observe her for about 10 minutes before she leaves. She will be leaving our company in a week, and if your performance today is good, someone will contact you.

Module Four

16

Listenin

g

Speaking

Grammar

Readin

g

Writing

Appl icant: Thank you very much for this opportunity. I will do my best.

Interv iewer : What would you expect in salary?

Appl icant: I havent had access to job descriptions or salary ranges, but I know your company would treat me fairly.

English tutor role plays the dialog with companion to give him/her the opportunity to practice the content and interview techniques.

Words Express ions

fluent can speak side by side next to

resume personal record customer service helping patrons

handle take care of work out operate

observe watch take her place work in her place

training experience an hour or two one or two hours

performance conduct go ahead do it

quick fast here about here for

stay remain take control manage

contact get in touch with do my best do the best I can

salary amount paid

cost price, amount

charge cost, price

Also study and practice the Sales and Selling vocabulary, pp. 161-65.

Module Four

17

Telephone Operatorat Work

Job Interview

United AirlinesUnited Airlines


1. Why is Leticia there?

2. What experience does Leticia have?

3. What other skills does she have?

4. What does she like to do?

5. Has she had any training in customer service?

6. Does she learn fast?

7. How are her English skills?

8. When is Maria leaving the company?

9. What will happen if Leticias performance is good?

10. Is she worried about salary?


1. I am (here / hear) about the position.

2. I have (red / read) your resume.

3. I (see / sea) you have a lot of experience.

4. What (another / other) skills (do / does) you have?

5. I (like / lack) to talk with people, and I (no / know) how (to / too) handle the telephone.

6. Have you had any training (on / in) customer service?

7. I have worked side by side with North Americans for the past (too / two) years.

8. I read and (right / write) English.

9. Do you (thank / think) you (cold / could) stay for an hour or two today?

10. Maria (well / will) be leaving our company in a (week / weak).

11. My name (as / is) Leticia.

12. (My / I) am Carla Fuentes.

Module Four

18

Complete These Sentences1. I am here about

2. I see you have a lot of

3. What other skills do you have that

4. I speak fluent

5. I like to talk with

6. Have you had any training in

7. No, but I am a

8. I have worked side by side with

9. I can read and

10. Do you think you could stay for

11. If your performance is good,

12. I will do my

Study This Word Web

Module Four

19

Exper ience

skill

exposure

practice

involvement

education

adventure

recordcareer

Long Distance

InformationInformat ion : Hello, may I help you

with a phone number?

C a l l e r : Yes, please.

In format ion : What city?

C a l l e r : Cancn, Mxico.

In format ion : What name?

C a l l e r : Juan Gmez

Informat ion : Do you know the street he lives on? There are many listings for people with that name.

C a l l e r : Yes, he lives on Montalvo Street.

In format ion : Here is the phone number, 011-48-32-681-2579. Would you like me to connect you? (Dial the number)

C a l l e r : Yes, please.

English tutor role plays the dialog with companion to give him/her the opportunity to practice the content. Words Express ions

tonight today after dark collect call reverse the cost or charges

minutes 60 seconds there is no such listing no listing exists

morning AM can I try may I dial

hour 60 minutes call back in one hour call again in one hour

tomorrow day after today connect you put you in contact

listing name in phone book this afternoon P M

line is busy the circuit is occupied

person to person specific person only

not present not home


Module Five

20

011-48-32-681-2579 = zero-

one-one, four-eight, three-two,

six-eight-one, two-five-seven-nine


1. May I help you?

2. What city are you calling?

3. What name are you calling?

4. Do you know the street he lives on?

5. Are there many listings with that name?

6. Where does he live?

7. What is the phone number?

8. Would you like me to connect you?

9. Where are you from?

10. What city are you calling from?

11. Are you calling home?

12. Are you calling collect?


1. Hello, may I (helping / help) you?

2. Do you (no / know) the street?

3. (Their / There) are many listings.

4. He lives (in / on) Montalvo Street.

5. What city (our / are) you calling from?

6. Are you (calling / call in) home?

7. Are you going to call (correct / collect)?

8. Where are (your / you) from?

9. (What / Which) is your name?

10. (Were / Where) (do / does) he live?

Module Five

21

Complete These Sentences1. Hello, may I

2. Yes,

3. What

4. What

5. Do you know the

6. There are many

7. Yes, he lives

8. Here is the

9. Would you like me to

10. I am calling form

11. I am calling

12. There is no such

Study This Word Web

Module Five

22

Connect

join

hook up

implicate

fasten

network

associate

attachaffix

Long Distance Call

Ca l l e r : I want to place a collect call to Santiago, Chile, please.

Operator : What is your name, please?

Ca l l e r : Jim Jones.

Operator : Where are you calling from?

Ca l le r : Minneapolis, Minnesota, and I would like to speak with Mr. Marcos Villa at the 3M company.

Operator : How do you spell his full name?

Ca l l e r : MarcosM A R C O S, VillaV I L L A.

Operator : What is the country code, area, and city codes you would like to call?

Ca l l e r : 011-56-2-478-3970.

Operator : Dont hang up. Ill connect you. Just a moment, please.

Ca l l e r : Ill hold.

Operator : Im sorry, but I am informed that Mr. Jones is not present at the moment. Would you like to talk with someone else at 3M?

Ca l l e r : No, Ill call back later today for Mr. Villa. English tutor role plays the dialog with companion to give him/her the opportunity to practice the content.

Words Express ions

connect get in touch with how do you spell . . .? how do you write . . . ?

unavailable not able to answer the phone someone else another person

code special number hang up put the phone down

company organization accept the call receive the call and pay

hold wait collect call receiving person pays

signal sign call back call again

country nation will not accept the call will not pay for the call

moment short time place a call make a call

informed told not present not home


Module Six

23

Answer These Questions1. What do you want to do?

2. What is your name?

3. Where are you calling from?

4. With whom would you like to speak?

5. How do you spell that?

6. Will you hold, please?

7. Who is not present?

8. Would you like to talk to someone else?

9. When will you call back?

10. Where is Mr. Jones?

Follow The Example1. I (went / want) to I want to place a long-distance call.

2. a (correct / collect) call

3. I would (lake / like) to

4. do you (spare / spell) his

5. would you like to (car / call)

6. (dust / just) a moment

7. is not (pleasant / present)

8. call back (later / rater)

9. make a (coal / call)

10. is not (here / hear)

Module Six

24

Complete These Sentences1. I want to

2. What is your

3. Where are you

4. I would like to

5. How do you

6. What is the

7. Dont hang

8. Ill

9. Mr. Jones is not

10.Would you like to

Study This Word Web

Practice These Rhyming Wordsplace, face, race, grace, lace, pace bare, bear, care, dare, fare, fair, hair

breeze, freeze, please, slease, tease lair, mare, pear, where, rare, stair, ware

boo, glue, do, grew, moo, new, rue, sue cater, grader, hater, later, rater

to, too, two, through, who, woo, you, zoo bold, cold, fold, gold, hold, mold, sold, told

dew, few, pew, view sold, told

Module Six

25

P l ace

office

facility

locate

position

building

vacancy

openingslot


Hotels

7 Hotel Job Interview

8 Restaurant Hostess Dialog

9 Restaurant Waitress Dialog

10 Bellhop Dialog

26

Hotel Job Interview

Interv iewer : Good morning. I am Pedro Parra. Thank you for coming into our office. I notice that you are interested in the opening in our International Hotel Division of the Marriott chain. I briefly reviewed your resume. Please tell me about yourself.

Appl icant: I have completed my studies at the university. Over the past 24 months, I have worked in our country with many foreign people, especially North Americans. I have learned English, including reading and writing. I also have good working skills with Pentium computers and recently had an intensive two-month computer course.

Interv iewer : Why do you have an interest in international hotel work?

Appl icant: I like to be with people from all over the world. I also like speaking English and learning new languages.

Interv iewer : What other skills do you have?

Appl icant: I can operate the computer with Windows, Microsoft Word, and Excel. I have learned to use the Internet, FAX machines, and telephones in both English and Spanish. The last two years I have learned the value of time management and working with people worldwide. These experiences have helped me develop good people skills.

Interv iewer : Why are you specifically interested in hotel management and Marriott?

Appl icant: I have studied your history and know how the Marriott Family started from a small company to motels and hotels all around the world.

Module Seven

27

Interv iewer : How would you feel working alongside Americans at Marriott?

Appl icant: I have worked side by side with many North Americans from all over the USA and Canada. I am familiar with their customs, money exchanges, and consumer interests.

Interv iewer : When could you be available for initial hotel training if we employed you?

Appl icant: I could start training immediately.


Appl icant: I havent had access to job descriptions or salary ranges, but I know that Marriott International would treat me fairly.

Interv iewer : Thank you very much. Your skills and interests could be useful to Marriott. I have your phone number, and we will call you Friday morning before 10:00 AM..

Appl icant: Thank you, Mr. Parra. I would really like to work for Marriott International.

English tutor role plays the dialog with companion to give him/her the opportunity to practice the content and interview techniques. Words Express ions

division department treat me fairly be good to me

worldwide throughout the world alongside together with

notice see salary ranges levels of pay

opening job opportunity side by side together with

reviewed looked over Marriott chain group of hotels/motels

Also study and practice the Money Matters vocabulary, pp. 154-56.

Module Seven

28

March 21 22

March


1. Why do you have an interest in hotel work and Marriott?

2. Can you tell me about yourself?

3. Where have you studied?

4. Have you worked with North Americans?

5. What else have you learned?

6. How would you feel working with Americans at Marriott?

7. Do you have other skills?

8. Can you tell me about your experiences?

9. What do you know about Marriott?

10. What do you expect in salary?

Follow The Example

1. (tall / tell) me Tell me about yourself.

2. I (have / has) completed

3. (money / many) Americans

4. (well / good) working skills

5. (an / a) intensive course

6. (does / do) you have

7. I (lack / like) people

8. people (from / since) all over

9. what (another / other) skills

10. I have (to used / used)

11. value of (tame / time) management

12. (why / what for) are you interested

Module Seven

29

Complete These Sentences1. Thank you for

2. I notice that you are

3. Please tell me

4. I have completed

5. I also have good working skills with

6. I like to be

7. I can operate

8. The last two years I have learned

9. I have studied your

10. I have worked side by side with

11. I am familiar with

12. I would really like to

Study This Word Web

Module Seven

30

fee l

mood

touch

emotion

perception

feeling

sensation

awarenessreaction

Restaurant Hostess Dialog

Hostess : Good evening, folks. How many are there in your party, and would you like a smoking or non-smoking area?

Customer : We have two senior couples in our party, and we all prefer the non-smoking area.

Hostess : Wonderful! How about a window view overlooking the bay, or would you prefer a corner table with more privacy?

Customer : Wed prefer the window view. We are celebrating our 20th wedding anniversaries here in Via del Mar.

Hostess : Congratulations! We will get you a nice window table. Ill be calling you in about ten minutes. What name should I put down?

Customer : Bob Jones.

Hostess : Thank you. You can wait in the cocktail lounge if youd like. English tutor role plays the dialog with companion to give him/her the opportunity to practice the content.

Words Express ions

folks people senior couples older couples

lounge entrance area non-smoking area no smoking allowed

privacy being alone put down write down

overlooking in sight of window view by a window

party group corner table table in the corner of the room

smoking smoking is allowed in about approximately

cocktail drink (usually alcoholic)

prefer want

couple two people wedding getting married

bay body of water anniversaries yearly dates

celebrating observing 20th twentieth

Also study and practice the Business vocabulary, pp. 120-134.

Module Eight

31

Answer These Questions1. How many are in the party?

2. What area do they prefer?

3. What does the window view overlook?

4. Which table gives more privacy?

5. Which table do they prefer?

6. Why are the couples in the restaurant?

7. When will the hostess call them?

8. What name should she put down?

9. Where can they wait?

10. Which anniversary are they celebrating?

Circle The Correct Words1. We (are / all) prefer the non-smoking area.

2. We have (to / two / too) senior couples in our party.

3. How (money / many) are (there / their) in your party?

4. How about a window (few / view)?

5. How about a corner table with (many / more) privacy?

6. We are celebrating our (forth / fortieth) wedding anniversary.

7. We will get you a (niece / nice) window table.

8. Ill be calling you in about (then / ten) minutes.

9. What name (would / should) I put down?

10. You can (weight / wait) in the cocktail lounge.

Module Eight

32

Complete These Sentences

1. Good evening,

2. How many are there in

3. Would you like a

4. We have two

5. We all prefer

6. How about a

7. Or, would you prefer a

8. Wed prefer the

9. We are celebrating

10. We will get you a

11. Ill be calling you in

12. What name should I

13. Thank

14. You can wait in

Practice These Rhyming Words

good, could, hood, would how, bow, cow, now, pow, sow, wow

and, band, grand, hand, land, sand like, bike, dike, hike, Mike

all, ball, call, bawl, crawl, doll, fall, hall mall, small, tall, wall

here, beer, clear, dear, fear, gear, hear mere, near, peer, rear, steer, we're, year

will, bill, fill, gill, grill, hill, Jill, kill mill, nil, pill, quill, sill, still, till

get, bet, fret, let, met, net, pet, wet, yet bay, day, gray, hay, lay, may, pay, say, way

more, bore, core, door, floor, fore, gore lore, soar, tore, wore, yore

be, fee, gee, he, key, me, pea, see, tee, we down, brown, clown, frown, noun, town

thank, bank, clank, crank, drank, frank hank, lank, prank, rank, sank, spank

blink, brink, drink, fink, link, mink stank, tank, yank

pink, rink, sink, slink, stink, wink

Module Eight

33

Restaurant Waitress Dialog

Waiter : Good evening. Im Sara, and I will be serving you this evening. Can I get you something to drink?

Customers : I would like water, please. I would like a Seven Up, please.

Wa i te r : Certainly. Before I leave, let me tell you about the specials for this evening. We have charbroiled steak and Chilean sea bass. For appetizers, our specials are shrimp cocktail and an assortment of cheeses and crackers. Ill be back in a few moments to take your orders.

Customers : Thank you.

Wa i te r : Here are your drinks. Are you ready for me to take your orders?

Customers : Yes. We have both decided we want to be totally Chilean tonight. So, could we have the shrimp cocktail first and then the Chilean sea bass?

Wa i te r : Certainly. Would you like dinner salads as well?

Customers : Yes, please.

Wa i te r : We have Ranch, blue cheese, Thousand Island, or oil and vinegar dressings.

Customers : I would like Ranch. Could I have Thousand Island dressing?

Wa i te r : Very good. Ill be back in a few minutes with your appetizers.


Module Nine

34

Words Express ions

serving attending good evening (a greeting)

certainly of course charbroiled steak meat cooked two ways

appetizers before meal snacks few moments a short period of time

assortment variety take your orders hear what you want to eat

shrimp sea food salad dressing special mixture to cover salad

cheeses dairy products oil & vinegar a mixture to put on salad

specials unique meal shrimp cocktail a variety of shrimp

dressings mixtures put on salads be totally Chilean be exactly like Chileans

ready prepared be back return


Answer These Questions1. Who is the waitress?

2. Can I get you something to drink?

3. What are they drinking?

4. What are the specials this evening?

5. What are the appetizers?

6. When will she take their orders?

7. Are you ready for me to take your order now?

8. What have they decided?

9. What will they have first?

10. What will they have next?

Module Nine

35

Circle The Correct Words1. I (will / well) be serving you this evening.

2. Can I get (your / you) something to drink?

3. Let me (tell / tall) you about the specials.

4. Ill be (black / back / book) in a (few / two) minutes.

5. Here (our / are) your drinks.

6. Are you ready for me to (took / take) your orders?

7. I (wool / would) like Ranch dressing.

8. (Cold / Could) I have vinegar and oil?

Complete These Sentences1. Im Sara, and I will be

2. Can I get you

3. I would like

4. Let me tell you about

5. For appetizers, our specials are

6. Ill be back in a few minutes to

7. How are your

8. Are you ready for

9. We have both decided we

10. So, could we have the

Practice These Rhyming Wordsbill, drill, fill, grill, hill, kill, mill, nil pill, quill, still, till, trill, will

ban, can, fan, man, pan, ran, tan, van brink, drink, mink, pink, sink, wink

bake, brake, cake, fake, Jake, lake, make quake, rake, sake, take, wake

berry, carry, cherry, fiery, hairy, Jerry Larry, merry, Mary, prairie, tarry, wary

bare, bear, care, dare, fare, fair, hair, heir pair, rare, share, stare, swear, tear, wear

beer, cheer, dear, deer, fear, gear, hear here, mere, near, peer, queer, rear, shear

sheer, steer, tear, veer, were, year dinner, sinner, thinner, winner

diner, finer, liner, miner minor, shiner, signer, whiner

Module Nine

36

Bellhop Dialog

Bel lhop: Good morning, folks, and welcome to the Santiago Hilton. Are you staying with us for a few days?

Guest : Yes, my wife and three children plan on being here for the full week.

Bel lhop: Is this your first visit to Santiago?

Guest : My wife and I were in Santiago years ago and promised ourselves we would return someday with our children and stay at the Hilton. Where do we check in?

Bel lhop: I will load your luggage on this cart, and we will go directly to the lobby, check you in, and go on up to your rooms. I will show you all of the facilities.

Guest : We understand that there are two pools, along with the jacuzzi and sauna.

Bel lhop: Yes, those are all here, along with a workout room and tennis courts. Ill show you all of them.

Guest : Ill need to know about the exchange rate here, and if I need to purchase some pesos, or if they accept American money.

Bel lhop: No problem, you can exchange your American money at the reception desk.

Bel lhop: These are your rooms. One for the children and the suite for you folks. You will notice the iron, cable TV, wet bar, and the hotel directory. Here is the temperature control for air conditioning (or heat).

Guest : We dont understand the tipping custom here. How is that handled?

Module Ten

37

Bel lhop: You may handle the tipping as you see fit, but the restaurants all include 15% on your food bill. It is customary to leave your room attendant a small tip as you leave your room to check out. You may request someone to help you with your luggage as you check out also. May I show you the other hotel facilities as I promised?

Guest : Thank you for being so informative. Lets see those facilities. Please include the cafe and restaurant. We are hungry. Those airline snacks are not the best.

Bel lhop: Yes, I know. Lets go to the restaurant first, and then you can decide what else you would like to see before lunch.

Guest : Great, lets get going. We are excited to see everything. Thanks again for your kind help.


Words Express ions

cart carr ier workout or exercise room special room to do training

stay remain staying with us living here

facilities building & service Chilean pesos money in Chile

suite room promised ourselves made the decision

sauna hot steamy room exchange rate money exchange-dollars to pesos

tip money go on up go to

wet bar place to drink 1st, 2nd, 3rd, 4th first, second, third, fourth

luggage suitcases airline snacks food on plane

bellhop helper in hotel not the best not very good


Module Ten

38

hotel room key

hotel

luggage rack desk

Answer These Questions1. How long are you staying with us?

2. How many children are there?

3. Where do we check in?

4. What will you show us?

5. Were are the pools and sauna?

6. Where can I exchange my money?

7. Do they accept American money?

8. What is available in the room?

9. What is the tipping custom?

10. What else would you like to see?

Circle The Correct Words1. (Well come / Welcome) to the Santiago Hilton.

2. Are you staying (far / for) a few days?

3. Yes, (may / my) wife and three children will be here.

4. I will (to load / load) your luggage in this cart.

5. Tomorrow I (show / will show) you all of the facilities.

6. Everything is (here / hear).

7. You can (change / change is) your American money at the desk.

8. Here (are / is) the temperature control.

9. You may request (someones / someone) to help you with your luggage.

10. We are excited (for to see, to see) everything.

Module Ten

39

Complete These Sentences1. Are you staying with us for

2. Yes, we will be here for

3. Is this your

4. We promised ourselves that we would

5. Where do we

6. I will load your

7. We will go directly to

8. I will show you all of

9. Ill need to know about

10. Your can exchange your

11. These are your

12. Here is the temperature

13. How is that

14. It is customary to

Study These Word Webs

Module Ten

40

load

stack

stuff

fillpack

place

load

payload

shipmentburden

cargo

freight


TOURISM

11 Tourist Guide Job Interview

12 Tourist Guide Dialog

41

Tourist Guide Job Interview

Interv iewer : Good morning. My name is Marcos Perez. Thank you for coming so soon. I see you are interested in the opening in our agency asa Tourist Guide. I have reviewed your resume. Please tell me about yourself.

Appl icant: I have completed my studies from High School and ____. Then, the past 24 months, I have worked in our country with many foreign people, especially North Americans. I have learned English, including reading and writing. I also have had prior experience with Pentium computers, including an intensive two-month course recently.

Interv iewer : Why do you have interest in tourism?

Appl icant: I like to be with people from all over the world. I also like speaking English and learning new languages. I am very good with people.


Appl icant: I can operate the computer with Windows, Microsoft Word, and Excel. I have learned to use the Internet, FAX machines, and telephone in both English and Spanish. The last two years I have learned the value of time management and working with people worldwide. These experiences have helped me develop good people skills.

Interv iewer : How would you feel working alongside English-speaking tourists?

Appl icant: I have worked side by side for 24 months with many North Americans from all over the United States and Canada. I am familiar with their customs and money exchange and I enjoy their company very much.

Interv iewer : When could you be available for initial training if we employ you?

Module Eleven

42



Appl icant: I havent had access to your job descriptions or salary ranges, but I know Compaa de Turismo Internacional would treat me fairly.

Interv iewer : Thank you very much. Your skills and interests could be useful to our company. I have your phone number, and we will be calling you shortly.

Appl icant: Thank you, Mr. Perez. I would like to work for yourcompany.


Words Express ions

interested drawn to at ease with comfortable with

descriptions reports working alongside working with

opening job available time management use of time

prior before familiar with know about

benefits support all over everywhere

salary wage, earnings good with people works well (with people)

agency company alongside with, by

briefly quickly side by side with, by

reviewed looked over their company being with them

completed finished initial training first instruction

value worth had access known about

tourism travel, adventure job descriptions duty requirements

skills talents, training salary ranges wages

operate work treat me fairly be fair

employ hire shortly soon

expect want to haveStudy the Air Travel vocabulary, pp. 97-103 and Money vocabulary, pp. 154-56.

Module Eleven

43

Answer These Questions1. What is your name?

2. What are you interested in?

3. Tell me about yourself.

4. Why do you have interest in tourism?

5. What people skills do you have?

6. What other skills do you have?

7. How would you feel working with English-speaking tourists?

8. When could you be available for initial training?

9. What would you expect in salary?

10. Would you like to work for our company?

Put A Slash ( / ) Between The Wordsand

Write The Complete Sentence

1. Good/morning./My/name/is/Marcos. Good morning. My name is Marcos.

2. Thankyouforcomingsosoon.

3. Ihavebrieflyreviewedyourresume.

4. Ihavecompletedmystudiesfromhighschool.

5. Iseeyouareinterestedintheopening.

6. Ialsohavehadpriorexperience.

7. Whydoyouhaveinterestintourism?

8. Whatotherskillsdoyouhave?

9. Iliketobewithpeoplefromallovertheworld.

10. Whencouldyoubeavailablefortraining?

Module Eleven

44

Complete These Sentences1. Thank you for coming so

2. I have briefly reviewed your

3. I have completed my

4. I have worked in

5. I have learned English, including

6. I have also had

7. I like to be with

8. I am very good with

9. What other skills do

10. I can operate the


Module Eleven

45

va lue

quality

caliber

worth

excellence

goodness

merit

stature

va lue

fare

worth

cost

expense

charge

rate

price

va lue

evaluate

set at

rank

assess

tax

estimate

appraise

va luehonoradmire

consider

cherish

adoreesteem

appreciate

prize

treasure

regard

Tourist Guide Dialog

Guide: Good morning. I am Rita Rodrguez. I will be your guide today representing Azteca Travel. How may I assist you?

Tour i s t : We are from London, and this is our first visit to Mxico. We would like to spend three days in Mxico City. Then, we would like to continue on to Acapulco and Puerto Vallarta.

Guide: We are pleased to have you visit our City. Do you know what you would like to see here in Mxico City, or would you like some suggestions?

Tour i s t : We think we would like to see the museums for the first day. Then, we would probably like to go see the ruins. On our third day, maybe we could visit the city downtown and go shopping. What do you think?

Guide: That sounds good. Here is a pamphlet with our different tours. You can pick and choose.

Tour i s t : Okay, (looking at the pamphlet) we think we would like to start today with tour #2 that will take us to Bellas Artes museum, the Anthropological museum, and the Castillo de Chapultepec.

Guide: That is a very good tour. You will enjoy that one.

Tour i s t : On the second day, could we go to the ruins? Are they far from here?

Guide: No, only about an hour out of the city, anda special bus will take us out there on tour #5. Today and the third day we will go in a smaller vehicle.

Tour i s t : Very well. On the third day tour #4 sounds good. We can go to see the Zona Rosa, El Zcalo, and other downtown areas of interest where we can shop.

Module Twelve

46

Guide: Perfect, it seems you did your homework before you came to visit us. As you can see in your pamphlet, we will start today with tour #2. Tomorrow will be #5, and the last one will be #4. Do you have any other questions?

Tour i s t : What are the schedules? And, what are the costs?

Guide: Tours start at 9:30 A.M., except for the trip to the ruins. We leave at 9:00 A.M. on that one. A van will pick you up 30 minutes before each tour and bring you to this office. Each tour costs $75, for a total of $450.

Tour i s t : Will there be a lunch break?

Guide: Yes, of course. We will have lunch every day at 12:30 as part of the tour.

Tour i s t : Well, we are excited. Here is our $450 guide fee. Can we start now?

Guide: Thank you. Lets go see the wonderful museums of Mxico City.

English Tutor role plays the dialog with companion to give him/her the opportunity to practice the content.

Words Express ions

suggestions ideas how long how much time

excursion tr ip lunch break time to eat lunch

included part of the package continue on proceed

arrive get there how far what distance

depart leave on time at the right time

assist help go shopping look for things to buy

representing for pick and choose make your choices

pamphlet brochure did your homework made plans

ruins pyramids

Module Twelve

47

Answer These Questions1. How may I assist you?

2. Where are you from?

3. What would you like to do?

4. What would you like to see?

5. What tour would you like first?

6. Is that a good tour?

7. Are the ruins far from here? How far?

8. What will we do on the third day?

9. Do you have any other questions?

10. How much is the guide fee?



1. I/will/be/your/guide/today. I will be your guide today.

2. ThisisourfirstvisittoMexicoCity. __________________________________

3. Wewouldliketospendthreedayshere. __________________________________

4. Doyouknowwhatyouwouldliketosee? __________________________________

5. Hereisapamphletwithourdifferenttours. __________________________________

6. Itseemsyoudidyourhomeworkwell. __________________________________

7. Toursstartat9:30A.M.,exceptfortheruins. __________________________________

8. Avanwillpickyouupin30minutes. __________________________________

Module Twelve

48


1. We think we would like to

2. We are pleased to have you

3. You can pick and

4. This is our first

5. I will be your

6. We could go to the

7. A special bus will

8. Today and the third day we will

9. We can go to see the

10. Will there be a

11. We will have lunch every day at

12. Lets go see the wonderful


Module Twelve

49

wonderfu l

excellent

great

impressivenoteworthy

glorious

marvelous

extraordinary

admirable

fantastic

p leased

happy

proud

ecstaticoverjoyed

content

honored

delighted

elated

glad


BANKING

13 Bank Teller Job Interview

14 Bank Teller Dialog

50

Bank Teller Job Interview

Interv iewer : Good morning. My name is Marcos Perez. Thank you for coming so soon. I see you are interested in the opening as a teller with Banco Edwards. I have briefly reviewed your resume. Please tell me about yourself.

Appl icant: I completed my studies at the Universidad de Santiago.Over the past 24 months, I have worked in our country with many foreign people, especially North Americans. I have learned English, including reading and writing. I also have good working skills with Pentium computers and recently had an intensive two-month computer course.

Interv iewer : Why do you have interest in Banco Edwards?

Appl icant: I have learned that Banco Edwards is a solid organization and provides excellent opportunities for its employees.


Appl icant: I can operate the computer with Windows, Microsoft Word, and other software programs. I have learned to use the Internet, FAX machines, and telephone in both English and Spanish. The last two years I have learned the value of time management and working with people worldwide. These experiences have helped me develop good people skills.

Interv iewer : How do you feel about working alongside English speaking people?

Appl icant: I have worked daily with North Americans from all over the United States and Canada for almost two years. I am aware of their customs and money exchange and feel comfortable around them.

Module Thirteen

51




Appl icant: I havent had access to your job descriptions or salary ranges, but I know that Banco Edwards would treat me fairly.

Interv iewer : Thank you very much. Your skills and interests could be useful to our company. I have your phone number and we will be calling you shortly.

Appl icant: Thank you, Mr. Perez. I would really like to work for Banco Edwards. I look forward to your call.


Words Express ions

resume personal information foreign people people from other countries

worldwide all over the world interest in l ike

research study job descriptions information on different jobs

teller cashier at bank from all over from everywhere

really definitely salary ranges lowest to highest yearly pay

shortly soon time management using time wisely

available accessible comfortable around them feel good with them

fair ly justly alongside with

access to knowledge of treat me fairly be fair with me

expect plan on in salary for pay

solid stable, sound had access looked at

provides makes available look forward anticipate

Also study and practice the Bank ing vocabulary, pp. 104-110, Budget and Accounting vocabulary, pp. 111-119, and the Money Matte rs vocabulary, pp.154-156.

Module Thirteen

52

Answer These Questions1. Where did you complete your studies?

2. Where have you worked recently?

3. What computer course work have you had?

4. Why do you have interest in Banco Edwards?


6. What experience have you had using English?


8. When will you call me?

9. How do you feel about working at Banco Edwards?

10. When can you begin working?



1. Good/morning./My/name/is/Marcos. Good Morning. My name is Marcos.

2. Icompletedmystudiesattheuniversity.

3. Iseeyouareinterestedinajobhere.

4. IhaveworkeddailywithNorthAmericans.

5. Iamawareoftheircustomsandmoney.

6. Yourskillscouldbeusefultoourcompany.

7. Wewillbecallingyoushortly.

8. Iwouldreallyliketoworkforyourcompany.

Module Thirteen

53

Complete These Sentences1. I see you are interested in


3. I completed my studies at

4. I also have good

5. I recently had a

6. I have learned that Banco Edwards is

7. I have learned to use the

8. I have learned the value of time

9. These experiences have helped me

10. When could you be

11. What would you expect in

12. I would really like to


Module Thirteen

54

i n te rest

curiosity

fascinationinvolvement

attraction

regard

inquisitiveness

concerni n te rest

field

gain

well beingspecialty

hobby

stake

claim

good

share

i n te rest

money earned by investing

money earned on a savings account

receiving money

money paid on a loanmoney paid to a bank

paying money

Bank Teller Dialog

Bank Teller: Good afternoon, how may I assist you?

Cl ient : My name is Bill Anderson. I wouldlike to deposit $300 in my checking account, #1945-9. Here is the completed deposit slip and the $300.

Bank Teller: Would you like to have some cash back after we make the deposit?

Cl ient : Oh yes, I forgot that I need $50 out of that to buy some stamps and lunch.

Bank Teller: How would you like the cash, in twenties, tens and fives, or just one fifty?

Cl ient : Id better have it in smaller bills as you suggested. Do I need to sign the cash slip?

Bank Teller: Yes. Im sorry, I dont have any $20 bills at the moment. Could you wait for a second?

Cl ient : Yes, I am not in a rush. Oh, I almost forgot, I need to transfer $100. from my Money Market to the flexible Certificate of Deposit or my CD. That account is #1945-09. I should have a current balance of $510. Is that correct?

Bank Teller: Yes, here are the bills you asked for, including one twenty. Please sign the cash slip right here. Thank you. Now, lets pull up account #1945-09 from your Money Market. Okay, that transfer of $100 to your CD is complete. Your balance is now $410. Anything else for you today?

Cl ient : I could use a new pen with your logo on it. We have some new neighbors, and I would love to see them bank here!

Bank Teller: No problem, here is a brand new one. Thank you, and pleasehave a nice day!


Module Fourteen

55

Words Express ions

bi l l s paper money cash back cash return

deposit slip paper record smaller bills paper money worth less

CD certificate of deposit wait for a second wait a very short time

balance whats left not in a rush not in a hurry

transfer from one place to another lets pull up lets look at

brand kind savings account fund for saving money

tens 10s checking account fund for writing checks

ten 10 twenty 20 thirty 30 forty 40 fifty 50sixty 60 seventy 70 eighty 80 ninety 90one hundred 100 two hundred 200 one thousand 1000 two thousand 2000

Also study and practice the Banking vocabulary, pp. 104-110, Budget and Accounting vocabulary, pp. 111-119, and the Money Matters vocabulary, pp.154-56.


1. How may I assist you?

2. Do you have a deposit slip?

3. How much cash would you like back?

4. How would you like the cash?

5. Could you wait for a second?

6. What do you need to transfer?

7. What is my current balance?

8. Where do I sign?

9. Is the transfer complete?

10. Could you use a new pen?

Module Fourteen

56


1. I could (use / used) a new pen.

2. Would you like to (had / have) some cash back?

3. I need money (for to / to) buy some stamps.

4. I better (to have / have) it in smaller bills.

5. I (not / dont) have any large bills.

6. I (need is / need to) transfer some money.

7. Please sign the (sleep / slip) here.

8. Lets (poll / pull) up the account now.

9. I (wool / would) love to have a new pen.

10. Please (have / to have) a nice day.


1. I could use a new

2. Here are the bills you

3. Your balance is now

4. Yes, I am not in a

5. I should have a current

6. Im sorry, I dont have any

7. Could you wait for

8. How would you like the

9. Here is the completed

10. Would you like to have some

Practice These Rhyming Words

ash, bash, cash, clash, crash, dash, flash gash, hash, lash, mash, rash, splash, trash

gosh, Josh, posh, wash fact, pact, tact

back, crack, jack, Jack, lack, knack, pack rack, sack, slack, snack, tack, track, whack

yak, Zach clip, dip, flip, gyp, grip, hip, lip, nip, rip

ache, bake, cake, drake, fake, lake, make sip, tip, trip, whip, yip, zip

rake, sake, take, wake bust, crust, dust, gust, just, lust, must, rust

Module Fourteen

57


BUSINESS

15 Business Job Interview

16 Company Receptionist Job Interview

17 Company Receptionist Dialog

18 Administrative Assistant Dialog

19 Executive Secretary Job Interview

20 Executive Secretary Dialog

58

Business Job Interview

Interv iewer : Good morning, I am Mario Nuez. Thank you for coming to our office. I see you are interested in the opening in our company as a (salesperson). I briefly reviewed your application. Please tell me about yourself.

Appl icant: Good morning. I have completed my secondary studies, andI have learned English while working for 18 months with North Americans. I can read and write English, also.

Interv iewer : What do you know about our company?

Appl icant: I have been reading about your company and learned that its the kind of organization I would like to work for.

Interv iewer : What other skills do you have that will add to your success?

Appl icant: I am very good with people. I am fast and know how to handle telephone calls and the FAX machine. I have good computer skills, and I work with Windows, Microsoft Word, and the Internet.

Interv iewer : How do you like working with co-workers?

Appl icant: I like working with people. I have worked with other people side by side for 18 months, learning from some and training others. I work well under pressure, also.

Interv iewer : If we call you, when could you be available?



Appl icant: I havent had access to job descriptions or salary ranges, but I know that your company will treat me fairly.

Module Fifteen

59

Interv iewer : Thank you very much for your interest in working with our company. Someone should be contacting you very soon.

Appl icant: Thank you, Mr. Nuez. I would like to work for your company.


Words Express ions

busy occupied under pressure with stress

away absent how to handle how to work with

unavailable no access on another line using another phone

1, 2, 3, 4, one, two, three, four in a conference in a meeting

5, 6, 7, 8 five, six, seven, eight secondary high school

9, 10 nine, ten out to lunch eating lunch

side by side next to

Also study and practice the Business vocabulary, pp. 120-34.


1. What skills do you have?

2. What do you know about our company?

3. What are you interested in?

4. How did you learn English?

5. How well do you work with others?

6. Describe your computer skills.

7. How well do you work under pressure?

8. When could you be available for work?

Module Fifteen

60

Circle the Correct Words

1. I (brief / briefly) reviewed you application.

2. I (sea / see) you are interested in our company.

3. Please (tell to / tell) me about yourself.

4. I have learned (very / much) English.

5. I can (red / read) and (right / write / rite) English.

6. I work (too well / very well) under pressure.

7. I (much / would) like to work for your company.

8. (Is / It is) a good company


1. I havent had access to

2. When could you

3. How do you like

4. I am very good with

5. I have good

6. What do you know about

7. I have been

8. Thank you for


Module Fifteen

61

o f f i ce

branch

facilityplace

building

division

department

unit

o f f i c e

function

standingstate

capacity

position

rank

post

Company Receptionist Job Interview

Interv iewer : Good morning.My name is Marcos Perez. Thank you for coming so soon. I see you are interested in the

opening with Cobre International. I have briefly reviewed your resume. Please tell me about yourself.

Appl icant: I have completed my studies at Universidad de Las Americas. Then, the past 18 months, I have worked in our country with many foreign people, especially North Americans. I have learned English, including reading and writing. I also have good working skills with Pentium computers, and I recently had an intensive two-month computer course.

Interv iewer : Why do you have interest in Cobre International?

Appl icant: I have learned that Cobre International is a top company.


Appl icant: I can operate the computer with Windows, Microsoft Word, and Excel. I have learned to use the Internet, FAX machines and telephone in both English and Spanish. The last year and a half I have learned the value of time management and working with people worldwide. These experiences have helped me develop good people skills.

Interv iewer : How do you feel about working alongside English-speaking people?

Appl icant: I have worked with foreign buyers, customs, and other North American companies. I am aware of their customs and money exchange, and I enjoy their company very much.


Module Sixteen

62



Appl icant: I havent had access to your job descriptions or salary ranges, but I know Cobre International would treat me fairly.

Interv iewer : Thank you very much. Your skills and interests could be useful to our company. I have your phone number, and we will be calling you shortly.

English tutor role plays the dialog with companion to give him/her the opportunity to proactice the content.

Words Express ions

opening job opportunity time management using time wisely

especially specifically initial training first training

worldwide all over the world money exchange from dollars to pesos

customs traditions salary ranges levels of pay

available ready treat me fairly be fair with me

reviewed looked over people skills working with people

resume vita sheet initial training first training

including involving had access had knowledge of

experiences involvement job descriptions work information

develop form be useful be helpful

alongside next to

buyers purchasers, customers

customs government office

customs ways

employ hire

expect want

salary pay

ranges from low to high

shortly soon

Also study and practice the Business vocabulary, pp. 120-134 and Correspondence vocabulary, pp. 143-145.

Module Sixteen

63

Answer The Questions1. Tell me about yourself.

2. Why do you have interest in Cobre International?


4. What have you done the last two years?


6. When could you be ready for initial training?

7. How do you feel about working with English-speaking people?

8. Have you worked with foreigners?



1. I/have/completed/my/studies. I have completed my studies.

2. Thepast18monthsIhaveworkedallover. __________________________________

3. Ihaveworkedwithmanyforeignpeople. __________________________________

4. IhavelearnedEnglish,includingreading. __________________________________

5. Thelast18monthsIhavelearnedmanagement.__________________________________

6. Theseexperienceshavehelpedmedevelop. __________________________________

7. Iamawareoftheircustomsandmoney. __________________________________

8. Whatwouldyouexpectinsalary? __________________________________

Module Sixteen

64

Complete These Sentences1. I have completed my studies at

2. My name is


4. I also have good

5. Why do you have

6. I have learned that

7. What other skills do

8. I can operate the

9. How do you feel about

10. When could you be

11. What would you expect

12. Your skills and interest could be


Module Sixteen

65

customs cultureways ofdoing things

habits

mores

traditions

alongsideadjacent to

close by nearby

bordering

next to

against

Receptionist Dialog

Recept ion ist : Good morning. Incite, LTD, BuenosAires office, Mary speaking. How may I help you?

Ca l l e r : Yes, I would like to speak to Jaime Via, please.

Recept ion ist : May I ask who is calling, please?

Ca l l e r : My name is Andrew Larsen from London.

Recept ion ist : Just a moment, please. He is on another line, but will speak with you in just a moment, unless there is someone else who could help you?

Ca l l e r : No, I need to talk to him personally. (holding)

Recept ion ist : I am sorry; he got off the phone and went to see the Department Head. Would you like to leave a message on hisanswering machine?

Ca l l e r : Yes, please.

Recept ion ist : Thank you for your patience, Mr. Larsen. His direct phone number is 111-25-367-850-2941 for future reference.

Ill connect you to his line. Thank you.English tutor role plays the dialog with companion to give him/her the opportunity to practice the content

Words Express ionsbusy occupied for the day all day

line phone line got off the phone finished talking on the phone

sorry feel bad who is calling who is on the phone

need have to on another line talking on another phone line

message information just a moment wait

patience waiting in just a moment in a minute

personally to him only someone else another person

(holding) (waiting) answering machine place to record messages

reference use connect you with put you in touch with


Module Seventeen

66

Answer The Questions1. How may I help you?

2. May I ask who is calling, please?

3. Where is he?

4. Is there someone else who could help you?

5. Where did he go?

6. What is his direct phone number?

7. Will you connect me?

8. Would you like to leave a message?




2. Heisonanotherline,butwillspeakwithyou.

3. No,Ineedtotalktohimpersonally.

4. Istheresomeoneelsewhocouldhelpyou?

5. MayIaskwhoiscalling,please?

6. Hegotoffthephoneandwenttoseethe . . .

7. Wouldyouliketoleaveamessageforhim?

8. Thankyouforyourpatience,Mr.Larsen.

Module Seventeen

67

Complete These Sentences1. Thank you for your

2. I am sorry, he got off the

3. Would you like to

4. I need to talk to

5. My name is

6. Just a

7. He is on another

8. May I ask who

9. I would like to

10. Good


Module Seventeen

68

need

necessity

want

desire

use

urgency

shortcoming

demand

re fe rence suggestion

mention

good word

notationcitation

recommendation

testimonial

passage

referral

Administrative Assistant Dialog

Ass i s tant : Good morning, Fabrizzi Steel, Bogota, Colombia Branch.

Ca l l e r : Good morning, may I speak to Robert Dylan, please?

Ass i s tant : Im afraid Mr. Dylan is in New York.

Ca l l e r : Could you tell me when hell be back?

Ass i s tant : Hell be back next week. May I take a message,or is there someone else you would like to speak with?

Ca l l e r : No, I need to speak directly to Mr. Dylan. Could you give him a message to call me back as soon as possible?

Ass i s tant : Of course, may I have your name and number, please?

Ca l l e r : My name is George Stewart in Dallas, Texas, and my number is 011-521-678-4359.

Ass i s tant : 011-521-678-4359, thank you. May I leave a message regarding your call?

Ca l l e r : Yes, it is about the contract with my company, General Motors.

Ass i s tant : I will leave that as part of the message.

Ca l l e r : Thank you.

Ass i s tant : You are welcome.


Module Eighteen

69

Words Express ions

unavailable not in out of the country not in the country

busy occupied temporarily away away for now

away not here connect you put you in touch with

directly personally be back return

regarding about leave a message give a note

possible can be done on the other line on the other phone

message information, note get a message to deliver a message to

number phone number in a conference in a meeting

regarding about an emergency? an urgency

contract agreement Im afraid . . . It looks like . . .

call me back return my call

as soon as possible quickly

someone else another person

of course certainly, definitely


Answer These Questions1. Where is Mr. Dylan?

2. When will he be back?

3. May I take a message?

4. Is there someone else you would like to speak with?

5. Could you give him a message.

6. May I have your name and number?

7. What is the message?

8. What is your name?

Module Eighteen

70




2. Iwillleavethataspartofthemessage.

3. Itisaboutthecontractwithmycompany.

4. MayIleaveamessageregardingyourcall?

5. Ofcourse,mayIhaveyournameandnumber?

6. Couldyoutellmewhenhellbeback?

7. ImafraidMr.DylanisinNewYork.

8. Callmebackassoonaspossible.

Complete These Sentences1. Good morning, may I

2. Could you tell me

3. Im afraid Mr. Dylan is

4. Hell be back

5. Is there someone else you

6. May I take a

7. I need to speak directly to

8. May I have your


Module Eighteen

71

messagemeaning

note

intent

understanding

sense

significance

regard ingas to

concerning

re

about

respecting

with respect to

Executive Secretary Job Interview

Interv iewer : Come in, Miss Alvarez, and have a seat. I am Miguel Mendoza of IBM. I briefly reviewed your application. How did you hear about this position?

Applicant: I heard about this jobfrom my friend Alma who works with your Customer Service.

Interv iewer : Alma is a very good worker. Tell me a little about yourself. What skills do you have that qualify you for this position?

Appl icant: Over the past 18 months, I have worked in our country with many foreign people, especially North Americans. I have learned English, including reading and writing. I also have good working skills with Pentium computers and recently had an intensive two-month computer course. I know how to use computers, telephone, and FAX machines. I am very good at taking notes, and I am also bilingual. This might be useful to your company.

Interv iewer : I think it is very important to know English. We get a lot of calls from international sister companies, and this skill is a plus. How are your computer skills?

Appl icant: I can operate the computer with Windows, Microsoft Word, and Excel. I have also learned to use the Internet.

Interv iewer : How are your people skills?

Appl icant: I am very good with people. I have worked for 18 months with various co-workers from the United States and Canada. I have learned North American customs and money exchange. I have also learned the value of time management.

Module Nineteen

72

Interv iewer : Very well. If hired, when do you think you could start?

Appl icant: When needed.


Appl icant: I havent had access to your job descriptions or salary ranges, but I know that IBM would treat me fairly.

Interv iewer : Okay, someone should be contacting you soon. Thank you for coming.

Appl icant: Thank you, I would like to work for IBM. I will be looking forward for your call.


Words Express ions

position job, vacancy qualify you for make you able to

hired employed money exchange dollars to pesos

course class might be may be

bilingual speak two languages sister companies related companies

I B M International Business Machines taking notes writing information

application form filled out for a job a plus very helpful

operate use when needed whenever Im needed

reviewed looked over hear about learn of

ski l ls abilities, training am good at do well at

useful helpful We get We receive

various numerous had access to had knowledge about

contacting getting in touch with looking forward to expecting


Module Nineteen

73

Answer The Questions

1. How did you hear about this position?

2. Who is Alma?

3. Tell me a little bit about yourself.

4. What skills do you have that qualify you for this position?

5. How did you learn English?

6. How are your computer skills?

7. How are your people skills?

8. When do you think you could start?


Writ

Documents

CLS Book 3 Career English