Cloud services - terena.org · Cloud services Kees Neggers. Opportunities Dutchh h d & hh higher education & research organizations interested in using cloud services: feature rich

Cloud servicesKees NeggersKees Neggers

OpportunitiesOpportunities

h h h d & hDutch higher education & research organizationsinterested in using cloud services:

feature richshort development cycles

familiar to their users

cost reductioncost reduction

SURFnet - We make innovation work1

Vendors - offerVendors - offer

-approach Dutch higher education & research (2008)

-Special offers- ‘free’ educational versions of their

online collaboration platforms: online collaboration platforms: Google Apps & Microsoft Live@edu

-However- Unclear specifications- vendors target institutes individually


Google AppsGoogle Apps


Microsoft Live@eduMicrosoft Live@edu


ResponsRespons- Higher education & research organization join

f h dforces: SURF negotiates with vendors1 voice

- Goal: clear understanding on organizational and technical aspectsaspects

equal conditions for all160 member organizations160 member organizations1 million users


Economy of scaleEconomy of scale

Cloud Cloud vendorvendor

UniversityUniversity


20K users


Cloud Cloud

SURFSURF

vendorvendor


1M users


AllAll Cloud Cloud NREN’sNREN’s vendorvendor


Benefits for vendorsBenefits for vendors- One-stop-shop

d ll h1 gateway to 160 organizations and 1 million tech savvy users


Functional aspectsFunctional aspects- End-users

favor generic collaboration servicesinstead of course specific online learning systems- E-mail- Document sharing- Presence & Instant messagingPresence & Instant messaging- Webconferencing (videoconferencing and

whiteboarding)

- Both Google and Microsoft offer a compelling set of services


Functional aspectsFunctional aspects

- System managers

- Need customization: look-and-feel of University

- Access to log filesAccess to log files

- Access to support specialists from vendor

- Not all IT departments are eager d h l dto adopt the cloud


Non-exclusiveNon-exclusive- Higher education and research need to be able to

l d f l l duse cloud services from multiple vendors

benefit from the diversity of the cloudmix and match

- Interoperability?Interoperability?- web based- rich client applications

multiple operating systems- multiple operating systems- multiple (mobile) devices


Idendity managementIdendity management- Cloud vendors suggest:

“ k f ”“We take care of your user accounts”

- Higher education and research organizations need to stay in control of their identity management:

For each userFor each user1 user account stored and managed at the home organizationto log in to all internal and external servicesto log in to all internal and external services


SURFfederatieSURFfederatie

b d l d- Connect SURFnet member organizations and cloud vendors to federated authentication system

SURFfederatie

authentication hubauthentication hubprotocol translation

Each organization has to maintain only- Each organization has to maintain only1 connection


SURFfederatieSURFfederatie


SURFfederatieSURFfederatie- Connecting Google:

2 k2 weeks

- Connecting Microsoft:2 years(technical issues)


Privacy and legal aspectsPrivacy and legal aspects

- Storage of data?l l lLocation – legal implications

- outside of own country- inside European Union- inside United States

- Who has access to data?Who has access to data?data mining?

Data portability- Data portabilityImporting and exporting data migrating to different vendor


Privacy and legal aspectsPrivacy and legal aspects

- Google data storagel ” h h ld”unclear statement: ”somewhere in the world”

Showstopper for a number of Dutch Universities

- Microsoft data storageregion specificfor Europe: for Europe: Dublin (primary) & Amsterdam (secondary)


License agreementLicense agreement- Central license agreement for all member

h h dorganizations through SURFdiensten

- Googletook time to establish (1,5 years)no previous experience in dealing with a license through a NRENthrough a NREN

- Microsofthistory of centralized license managementhistory of centralized license management


PilotsPilots- Start small, scale fast

- Google pilot at Open University- Microsoft Live@edu pilot at University of Tilburg

- Other member organizations benefit from pilot results and experiencepilot results and experience

Share experiences in cloud services community


Current statusCurrent statusGoogle-5 member organizations use Google

Microsoft-Deploys new production release of Live@edu:compatible with federated authentication (SURFfederatie)October – USA October USA November – Europe

University of Tilburg: live in 2010-University of Tilburg: live in 2010Three other Universities: live in early 2011Number of other Universities are planning the adoption of Live@edu


Current statusCurrent statusGoogle-Focus on end-users (bottom-up approach)Find it harder to deal with institutions (enterprise ICT)-Unclear data storage policy – is affecting adoption-Fast implementation of new technologies - web centric

MicrosoftMicrosoft-Focus on enterprise (top down approach)-Legacy: cloud services vs local services (Microsoft Office on the desktop)(Microsoft Office on the desktop)


Other vendorsOther vendors

SURFnet is currently negotiating with:

- Cisco (WebEx webconferencing)o ( b b o g)- IBM (LotusLive)- Adobe- Blackboard- Blackboard


Collaboration InfrastructureE bli D i S iEnabling Dynamic Services

- Next step in App 1 App 1

connecting and integrating internal IT systems

App 1 App 1

storage computingresources

a yand external cloud services App 1App 1

devices &apps devices &instruments

teams

SURFnet - We make innovation work24users

Collaboration InfrastructureE bli D i S iEnabling Dynamic Services

- 1 user accountApp 1 App 1

Single sign-on

- Centralized team

App 1 App 1

storage computingresources

a d amanagement

- Data sharing App 1App 1

devices &- Data sharing between online applications, devices

d i t t

apps devices &instruments

and instrumentsteams

SURFnet - We make innovation work25users

Next stepsNext steps- Working together on e-Infrastructure

Collaboration between e-Infrastructure users and providers

Agreements with vendorsPolicies, standards and interoperabilityPolicies, standards and interoperability


Documents

Cloud services - terena.org · Cloud services Kees Neggers. Opportunities Dutchh h d & hh higher education & research organizations interested in using cloud services: feature rich