CLOUD PBX OPERATIONMANUALmanual.cldpbx.com/wp-content/uploads/2017/08/cloudPBX_Ver2.0.9… · CLOUD PBX OPERATIONMANUAL Ver2.0.9 2017/07/20revised Ver2.0.8 2017/01/24revised Ver2.0.7

CLOUD PBXOPERATION MANUALVer2.0.9 2017/07/20 revised

Ver2.0.8 2017/01/24 revised

Ver2.0.7 2015/12/08 revised

Ver2.0.6 2015/10/06 revised

Ver2.0.5 2015/09/15 revised

Ver1.0.0 2009/08/25 createdVer1.0.0 2009/08/25 created

Copyright © 2015 cloudippbx.com.

Table of Contents

This manual describes how to use our “Cloud PBX” service.

Please read carefully before you use our service.

１．Account RegistrationApplication/Payment/Required documents ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.4

Terms ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.5

Terms of service ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.6

Signing up ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.7

Signing up ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.8Signing up ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.8

Signing up ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.9

Logging in ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.10

２．Hardware PurchasingDevice selection ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.11

Shopping cart ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.12

Shipping information ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.13

３．Circle ManagementPurchasing unique ID ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.14

Purchasing unique ID ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.15

Purchasing phone number ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.16




Unique ID configuration ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.20Unique ID configuration ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.20

Unique ID configuration ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.21

Unique ID termination ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.22



Phone number configuration/termination ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.25

Phone number configuration/termination ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.26

Order history ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.27

４．Unique ManagementMissed call/Voice mail configuration ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.28

Missed call/Voice mail configuration ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.29

５．Phone number managementIncoming call rejection ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.30

Outgoing call rejection ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.31

６．Call HistoryOutgoing call history ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.32

Incoming call history ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.33

Phone number particulars ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.34

Called phone number particulars ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.35

Voice record download ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.36

Voice record deletion ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.37

Copyright © 2015 cloudippbx.com. 2

Voice record automatic deletion ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.38

Voice record setting ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.39

７.Phone book sharingSearch/Update ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.40Phonebook group setting ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.41

Table of Contents

８．SIP TrunkPurchasing SIP trunk ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.42

SIP Trunk list ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.43

SIP Trunk Editing ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.44

SIP Trunk termination ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.45

SIP Trunk termination ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.46

９．Options９．OptionsPurchasing account options ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.47

Purchasing circle options ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.48

Voice record settings ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.49

Monitoring/Whispering settings ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.50

Call sorting settings ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.51

Conference settings ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.52

Terminating options ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.53-54

IVR(Interactive voice response)Please refer to IVR User Manual for the details of IVR.

１０．Circle SettingsChanging digits of extension numbers/Login ID ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.55

１１.Circle PasswordChanging login password ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.56

１２．Prepaid

Prepaid settings ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.57Purchasing prepaid ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.58-62Prepaid history ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.63

１３. Account InformationDownload bills ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.64

Download receipts ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.65

Changing account information ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.66

Changing billing information ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.67

Credit card management ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.68

Changing shipping information ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.69

Changing e-mail address ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.70Changing e-mail address ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.70

Upload self-identification ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.71

General settings ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.72Termination ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.73

Terms of service/Trouble and Maintenance/Manuals

・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ P.74


1.Account Registration ∼Application/Payment/Required documents

Signing up Log inPurchasing

Unique/Phone

number

Configuration

Unique/Phone

number

【Signing up】

【Payment method】（Prepaid）All payment will be charged by Prepaid.Please choose payment method from the lists below.

To start, please click sign up on the web page.

Please choose payment method from the lists below.

Credit CardOnline BankingConvenience StoreBank Transfer

【Required document for activation】※After signing up, please log in to the account management page. Please upload necessary documents on the ※After signing up, please log in to the account management page. Please upload necessary documents on the

menu of [Account Information] > [Upload self identification documents]

（For Individuals）〔One document from any of the following documents is needed.〕Driver’s License, Passport, Alien Registration Card

〔Multiple documents are needed.〕Health insurance card, residence certificate, Basic resident registration card, Utility bills*Above documents must be before they expire. (utility bills must be within 3 months from the date of issue)

（For Corporations）・Certificate of company registration（*within 3 month from the date of issue）・A scanned driver(s license or passport of company president. The address page of them must be scanned and

submitted.submitted.・A company website or any company advertisements which can be equivalent to the website.・Landline phone number・An e-mail address (mobile phone e-mail address and free e-mail address are not eligible.)

【Customers who wish to purchase hardware products only】After sign up, you can purchase our products in [Purchase/Termination] > [Voip product list] of the web portal.

The Login URL will be sent by e-mail. *Please contact us if you wish to pay via bank transfer.The Login URL will be sent by e-mail. *Please contact us if you wish to pay via bank transfer.


■Account（free of charge for registration）This is to manage contract information by customers themselves.Account page can manage Circle configuration, adding/deletion.Account can log in to Circle management page and Unique management page.

1. Account Registration ∼Terms

■Circle（free of charge for adding circle）This is to manage extensions per group.Circle can purchase/Configure Unique/Phone number/Option from circle management page.Circle can log in to Unique management page.

■Unique（Device ID）This is to manage Unique ID per device or phone lineUnique can configure each unique setting and check voice record message.Unique can configure each unique setting and check voice record message.

■Phone NumberDomestic phone number (03/06/011/022/045/052/078/092/098/050/0120/0800/0570) and International

phone number (over 50 countries) are available. Please configure phone number that you purchase on the circle management page>Unique Details.


Signing up Log inPurchase Unique/

Phone number

Configure Unique/

Phone number

1.Account Registration ~Terms of service

１

２

2

１

①Please read Privacy Policy and Terms of Use, tick on the check boxes.

②Please click Next.


②Please click Next.


Phone number

Configure Unique/

Phone number

1.Account Registration ∼Signing up

Please put information as per the instruction.Please put information as per the instruction.

Login password should be more than 8 digits and included Capital, Small, and the following Marks.

"!", "@", "#", "$", "%", "^", "&", "*", "?", "_", "-"



Phone number

Configure Unique/

Phone number


【Input】Subscriber’s Information must be same name as required documents.Subscriber’s Information must be same name as required documents.

・ Please choose Individual/Corporate/Telemarketer on the Subscriber’s Classification.

・ Please follow the memo with red color.

※Required input



Phone number

Purchase Unique/

Phone number


１

◆Please input here when you are not individual customer.

【Input】Representative ：Input name of the company representative.

Person in charge of use ：Please choose “Same” or “Different”

・Person in charge of billing : Please choose “Same” or “Different”

・Person in charge who is responsible concerning payment and sender at the time of shipment.

・Receiver : the address in case IP equipment will be sent. Please choose “Same” or “Different”

・Agency code : if you have any agent code.Agency code : if you have any agent code.

①Please go to Next

【After signing up】A notification e-mail including the login URL for our web portal will be sent to the registered address.

Please check a spam or trash folder in your INBOX if it’s not delivered.

Please contact us if it’s not delivered within 1 day.



Phone number

Configure Unique/

Phone number

1. Account Registration ~Logging in

１

22

3

【Account Log in】Account management page allows you to manage circles.This is to purchase/Configure Unique/Phone number/Option from circle management page.You can also log in Circle management page and Unique management page through the Account management

page.

① Please input Account Login ID② Please input Account password

【Forget your password】③ URL for re-set up will be sent to your registered e-mail address when you forgot the password.

Click Send reminder e-mail button.

【Circle Log in】This is to purchase/Configure Unique/Phone number/Option from circle management page.You can log in Unique management page through Circle management page.

【Unique Log in】


【Unique Log in】This is to manage Unique ID per device or phone lineUnique can configure each unique settings and check voice record message.

２.Hardware Purchasing ∼Device selection

2

１

Please go to Purchase/Terminate > Voip Products List

33

４

Device list will be shown as per types of productsPlease select quantity then Add to Cart.

※Only hardware purchasing can be possible.

Please proceed Hardware Purchasing from login URL which will be sent to your registered e-mail after you create an Please proceed Hardware Purchasing from login URL which will be sent to your registered e-mail after you create an

account.


２.Hardware Purchasing ∼Shopping Cart

１１

①Please confirm product details (Product, Price, Quantity)

２

②Please select Set Circle to the Device if you need us to set up.

Not set ： We will ship without setting. You will need to set up device configuration by yourself.

Set up ： Please choose circle and unique to be configured that you have purchased. You can use upon delivery.

3

③Delivery information

Delivery information in the account information is being reflected.

Information are saved once click Next tab.

You can check shopping cart from [Your Cart] even you are in other pages.

* Please click delete if you put items into the cart wrongly.


* Please click delete if you put items into the cart wrongly.

※Settlement can not be completed at the same time in case items which will be incurred monthly charge, or

terminated items still remain into the cart.

1. Shipping Date

For bank transfer, products will be shipped upon confirmation of payment. (you are liable for relevant bank fees.)

For credit card payment, products will be shipped within 3 business days after the order has been placed and

finalized.

In case shipped date is Saturday, Sunday and Holiday, arrival date will be next working date.

２.Hardware Purchasing ∼Shipping Information

In case shipped date is Saturday, Sunday and Holiday, arrival date will be next working date.

Please write memo on remarks if you wish to receive on Saturday, Sunday and Holiday.

2. Return Policy

Returns are honored within a week after the delivery. Contact us through e-mail to notify us of the product return.

As a general rule, product must be undamaged and be in the original manufacturer’s sealed packaging. If a different

product is delivered to you, we will exchange the product with the correct one or return your money.

3. Product Warranty3. Product Warranty

Product warranty covers 6 months from the date of delivery. Please send us the device for any product failure

within 6 months after the delivery (customer is responsible for shipping expenses). Once the returned item is

confirmed as defective, we will ship new one(The shipment expensed will be covered by us.)

4. Please note that it may have damages on the product’s packages due to shipment imported from overseas.

5. Shipping fee are indicated at the bottom of the page of hardware purchasing [Confirmation of shipping

information] information]

Shipping fee can be changed to payment upon delivery.

Please select payment method of hardware purchasing.

【Confirmation】Please proceed purchase tab after confirmation.



Phone number

Configure Unique/

Phone number

３.Circle Management ∼Purchasing Unique（Add）

１

2

【Purchase Unique（Add）】①Circle Management Page > Purchase ②Please proceed to Purchase Unique

33

③Please select number of unique you need.

④Please proceed to Add to Cart

4



Phone number

Configure Unique/

Phone number

３.Circle Management ∼Purchasing Unique（add）

１

2

【Your Cart】①Please click Next Page when you proceed purchasing.

②In case items are put into the cart wrongly, please tick Delete then Update.

※[Initial Cost] + [Monthly Cost (which is prorated daily rate of the first month)] will be charged on the first month.

※[Monthly Cost] will be charged from the following month.

※Monthly Cost of Options (All call recording) are added as per 1GB storage.

１

3

③Please confirm your order.

【Order Completed】

４


【Order Completed】Purchasing has been completed once [Thank you for your purchase] are displayed.

④For your Unique setting, please proceed “click HERE” or go to Circle Management Page > Unique List


Phone number

Configure Unique/

Phone number

３.Circle Management Purchasing Phone Number(add)

１

３

２

【Purchase phone number】①Go to Purchase

②Go to Purchase Phone Number on the menu of the left side.

③Go to Search

The number list will be shown once click “search”. Please put the number you wish to purchase into cart

※ Unique is needed for making/receiving calls. Phone number alone is unable to make/receive calls.

※ All outgoing calls for 010(prefix for international calls) are blocked by default setting. Please change setting as ※ All outgoing calls for 010(prefix for international calls) are blocked by default setting. Please change setting as

needed.

※ Overseas phone number are written in the format of “010+Country Code + Phone number.”

※ Call might not be successful or caller ID might not be displayed depending on the receiver’s phone number.

※ Please be noted that overseas phone numbers of the following countries might not be received calls due to

restriction of each countries rule.

Argentina/Belgium/Brazil/Colombia/Dominican Republic/Malaysia/New Zealand

Puerto Rico/Spain/Sweden/United Kingdom

※ incoming and outgoing calls in a 020 number (D-Fax etc) is only possible with [KDx] [STx] number.※ incoming and outgoing calls in a 020 number (D-Fax etc) is only possible with [KDx] [STx] number.



Phone number

Configure Unique/

Phone number

３.Circle Management Purchasing Phone number（add）

２

４

１

３

６

５

７

①Type of phone number：Japan phone number, Free call, Navi dial, Special Domestic number, International phone

number, International toll free

②Area：from Prefectures in Japan.

※As for International phone number, please select from [Africa, Asia, Europe, North America, Latin America,

Oceania]

③City(Area code)：from Cities ③City(Area code)：from Cities

④Phone number : sorting by area code/phone number.

⑤Carrier : there is no difference for user.

※Carrier is the code for internal purposes of our system operation.

⑥Click Search and please select the number you wish to purchase.

⑦Please proceed to Add to Cart

▼Japan phone number: 03/06/011/022/045/052/072/092/098/050/Free call 0120/0800/ Navi dial 0570/

▼International phone number : Over 50 countries phone number are available.



Phone number

Configure Unique/

Phone number

３.Circle Management Purchasing Phone number (add)

１

２ ※

【Indication Phone number while purchasing】①Phone number that you selected on purchase phone number will be shown at the bottom.

※In case wrong number are put into the cart, please tick Select and Delete on Checked.

②Go to Your Cart to proceed purchasing.

２ ※



Phone number

Configure Unique/

Phone number

３.Circle Management Purchasing Phone number (add)

１

２※

【Confirmation/ Change your cart】

２※

【Confirmation/ Change your cart】①Please confirm your order

※Please go to Prev Page if you put wrong items into the cart.

※[Initial Cost] + [Monthly Cost (which is prorated daily rate of the first month)] will be charged on the first month.

※[Monthly Cost] will be charged from the following month

②Order will be completed by proceeding “Purchase”.



Phone number

Configure Unique/

Phone number

３.Circle Management ∼Unique ID Configuration

１

４

2

３

This page is to manage Unique. Please go to Circle Management Page > Unique List.

①Unique List : All Unique you purchased are shown.

②Unique can be sorted by the types of unique.

③Sorting Unique by ▼ ascending▲ descending

④Unique ID details for configuration④Unique ID details for configuration



Phone number

Configure Unique/

Phone number

3.Circle Management ∼Unique ID Configuration

１

3

2

3

5

6

7

4

８

９7 ９

1011

①Name : Enter any name of unique

②Group：Enter group name.

③：Pick up notification : Select from “Don’t Use” “Notify Number” “Notify Sound”

Pick up notification can inform you a phone number when a call reaches. This feature allows you to identify to

which number you receive the call.

④ Pick up notification number：Enter any number to be announced in case you select “Notify Number”

Number will be read before starting conversation

⑤Pick up notification sound : Upload an audio file to be announced in case you select “Notify Sound”

Sound will be played before starting conversation.

⑥Incoming phone number：Select phone number for incoming call.

※Please select phone numbers on the phone number list page in case you desire to set multiple phone ※Please select phone numbers on the phone number list page in case you desire to set multiple phone

numbers on one unique.

⑦Caller ID : Select phone number for outgoing call. Caller ID will be shown on the receiver’s display.

“Ban Dialing prefix” : Unable to make outgoing call from this unique for external phone numbers.

⑧Incoming extension：Enter extension number for incoming. 2~5 digit are applicable.

For details, please refer to 10. Circle Settings: Changing digits of extension numbers/Login ID


For details, please refer to 10. Circle Settings: Changing digits of extension numbers/Login ID

⑨Outgoing extension：Enter extension number either same as incoming extension or any extension number.

⑩Terminal password：Set up password for device using this unique

⑪Log in password：Set up password for log in Unique management page.


Phone number

Configure Unique/

Phone number

８

３.Circle Management ∼Unique ID Configuration

Sim-ring

9

10

Sim-ring

This feature allows other extensions to receive phone calls at the same time.

Sim-ring feature is also available for one of any phone number.

⑧Sim-ring has four setting options.

・Disable

・Enable only External Call

・Enable only Extension Call

・Enable anytime・Enable anytime

⑨Sim-ring Waiting ：You can set the waiting time from 00 sec-99 sec. Example: set waiting time to 5 seconds, during

an incoming call, once 5 seconds have elapsed, Sim-ring feature will automatically be activated to configured phone

number or extension. 。

⑩Sim-ring Number：You can set any phone number other than our service phone. In case within the same circle,

please tick phone number you wish to activate sim-ring.

※PHS may be set to a maximum of 6 units including the main phone.※PHS may be set to a maximum of 6 units including the main phone.

※To avoid closed loop, sim-ring are only available one level.

※Calling Charge will be incurred in case you set an outgoing phone number as sim-ring.



Phone number

Configure Unique/

Phone number

１

３.Circle Management ∼Unique ID Termination

Termination : Circle Management Page > Circle Termination.

①Please tick the Unique to be terminated, and proceed to “Terminate the checked Unique ID and its incoming

phone Number” if you desire to terminate both Unique and phone number or just “Terminate” if you terminate the

Please tick the Unique to be terminated, and proceed to “Terminate the checked Unique ID and its incoming

phone Number” if you desire to terminate both Unique and phone number or just “Terminate” if you terminate the

Unique only.

※Requests for termination received on until 22:00 of the last day of the month will take effect at the end of the

same month.

※

２【Cancel termination / delete】

Please proceed to Next Page.② Please proceed to Next Page.

※Please click “Update” in case of cancellation of termination.

【Cancel termination / Delete】③ Please go back to Prev Page if you amend

④ Please go to Terminate if you proceed termination.

３４

【Termination completed】Termination requests will be completed once “Your termination request has been received.


Termination requests will be completed once “Your termination request has been received.


same month.


Phone number

Configure Unique/

Phone number

３.Circle Management ∼Unique ID Termination

【Purchase History】To check termination status you can check Purchase > Purchase History



Phone number

Configure Unique/

Phone number

３.Circle Management ∼Phone number configuration/termination

１

２

【Select Phone number for terminate】Setting > Phone Number List

①Please tick the check box of phone number you will terminate.

②Please click Terminate On Checked.Please click Terminate On Checked.


same month.

※

３

【Confirmation】③Please go to Next Page to proceed termination.

※In case you put phone number into cart wrongly, please tick Delete and Update.




same month. After this period, termination will be end of next month.


Phone number

Configure Unique/

Phone number

３.Circle Management ∼Phone number configuration/termination

【解約】①Please go to Prev Page when you change.

②Please go to Terminate.

Requests for termination received on until 22:00 of the last day of the month will take effect at the end of the

２1


same month.

【Termination complete】Termination will be completed once “Your termination request has been received.

【Purchase History】To check termination status, please check Purchase > Purchase HistoryTo check termination status, please check Purchase > Purchase History

【 Multiple phone number to 1 unique ID】Multiple phone numbers can be set to 1 unique ID from list of phone numbers.

①Phone number list > Related Unique of the left side of menu.

②Please select Unique you wish to relate with the phone number.

１

２

Multiple phone number will be shown on the unique list.


３.Circle Management ∼Order History

【Order History】 to see history of service purchasing or termination.

Date ：Date of action of purchase / termiinate Name ：Unique, Phone number, Options Price ：Price for each service

Amount ：「＋」 purchasing ／「－」termination

UID/DID：Unique ID/ Phone number

Status ：No status : Active

Terminated : terminated already


１

4. Unique Management∼Missed call/Voice mail configuration

2３

【Missed Call Notification】

①Send notification of missed call via e-mail：Please choose Send Missed Call Notification

②③Recipient Email address：Please type any e-mail address you wish to receive notification of Missed call


１

4. Unique Management∼Missed call/Voice mail configuration

2

３

４

5６

９

６７８

10

【Voice Mail Setting】

➀Voicemail Operation：Please check on Enable to use voice mail. It will answer after voicemail waiting time.

11

②Voicemail Notification：Please check on Send Voicemail Email notification and put email address to receive

voicemail.

③Attach Audio File : Please check on Attach Audio File in Voicemail Email Notification to attach audio file to the

e-mail notification.

④Audio File Attachment Format：Please choose format of audio file.

⑤⑥Recipient Email Address ：Please put email address to receive email notification.

⑦Voicemail Waiting Time：You can set up waiting time for voicemail.

⑧Voicemail Password：Please put 4 digit password if you want to enter password when open the voicemail file.

⑨Voicemail Greeting File：”0:Default” is only available for initial set upVoicemail Greeting File ”0:Default” is only available for initial set up

When “100 : Guidance of phone number moved” are chosen, phone number which put in Moved Phone number

column are announced.

⑩Audio filename：Please dial 981, 982 or 983 for recording audio if you want to record by yourself. Dial 999 is

for checking recorded message.

⑪Moved phone number：Please put phone number which you want to send guidance message on setting “100:

Guidance of phone number moved on Voicemail Greeting file.


Guidance of phone number moved on Voicemail Greeting file.

１２

5.Phone Number Management ∼Incoming call rejection

４

２３

５６７９

８

【Block Inbound】Block incoming calls from configured phone number.

【Sorting】①Reject number ：Numbers can be searched by prefix. Unknown are put automatically once clicking Unknown tab.

②Comment ：search by comment

③Incoming number ：Please select from ”Unspecified”, “All phone number”, “current phone number list”

【Update】④Enabled/disabled

⑤Reject number ：please put phone number with prefix search that you wish to reject. Number or unknown.

⑥Comment：Please put any comment if any.

⑦Incoming number ：Please choose phone number to reject from incoming call. “All phone number” or “Designated

number”

⑧+ Insert : New line are added.

⑨Delete ：Please tick Delete, then proceed to Delete on Checked.⑨Delete ：Please tick Delete, then proceed to Delete on Checked.


5. Phone Number Management ∼Outgoing call rejection

１２

３

４５６７８

９

10

９

11

【Block/Permit Outbound】Block/Permit Outbound call to configured phone number or prefix.

※Prefix 010 are blocked by default setting. Permission per each destinations are needed.

※Permission is prioritized over Blocking.

※The Sequence of list are not related with Priority of Blocked/Permit.

①Block/Permit Number ： prefix searching are available.

②Comment/Countries to call ：prefix searching are available.

③Source Unique ：③Source Unique ：Unspecified ：All Unique ：All unique are blocked/Permitted

Specific Unique ： a unique you selected are blocked/Permitted

④Enabled ： Block/Permit are enabled for the checked prefix/phone number

⑤Please select Permit/Block

⑥Block/Permit number ：Please input phone number/prefix for block/permit

Ex）International call prefix ：010

Block call to all phone number starting from 03 ：03Block call to all phone number starting from 03 ：03

Blocking to specific phone number ：please input all phone number

⑦Comment/Countries allowed to call：please input comment if any

⑧Source Unique：Please select a unique to be block/permit

⑨＋Insert : Add new line

⑩Delete on checked：Please tick “Delete” then click Delete on checked.

【Updating】


Updating

⑪Updated will be done once clicking Update.

6.Call History ∼Outgoing call history

１２３４５６７

10

７８９

11

11

12

All Unique can be checked on the call history and narrow down per daily call history.

※All history are displayed at default page.

①Select date ：Please select date of scopeSelect date Please select date of scope

②Source：Enter part of phone number to narrow down source numbers.

③Source Name：Enter part of unique name to narrow down source numbers.

④Receiver：Enter part of phone number to narrow down destination numbers.

⑤Recorded file：Please select 「Not specified」「With recorded file」⑥Receiver type：Please select 「Not specified」「Domestic Mobile」「Domestic 」「Overseas」⑦Display by：Please select 「Outgoing external call」「Extension」⑧Hide Fax history：Ticking for hidden Fax history.

⑨Hide SIP trunk history：Ticking for hidden SIP trunk history.⑨Hide SIP trunk history：Ticking for hidden SIP trunk history.

⑩Recorded file download ：Clicking download for listening recorded file.

（When All call recording are used)

⑪Download：All data can be downloaded as CSV.

⑫Total amount（Tax excluded）：

※Total amount when narrow down searching will be displayed against result of searching.

※Displayed amount are estimated, subject to change from actual billing amount.


6.Call History ∼Incoming call history

10

11

12

All Unique can be checked on the call history and narrow down per daily call history.


①Select date ：Please select date of scope①Select date ：Please select date of scope

②Caller ID：Enter part of phone number to narrow down caller ID.

③Callee ：Enter part of callee to narrow down callee numbers.

③Callee Name：Enter part of callee name to narrow down callee numbers.

⑤Status ：Please select 「Not Specified」「Incoming」「Missed call」⑥Recorded file ：Please select「Not Specified」「With recorded file」⑦Display by ：Please select 「Incoming external call」「Incoming extension call」⑧Hide Fax History：Fax history are not displayed by ticking the check box.⑧Hide Fax History：Fax history are not displayed by ticking the check box.

⑨Hide SIP trunk history ：SIP trunk history are not displayed by ticking the check box.

⑩Recorded file download ：Clicking download for listening recorded file. (When All call recording are used)

⑪Download : All data can be downloaded as CSV.

⑫Total amount (Tax excluded)

※ Total amount when narrow down searching will be displayed against result of searching.



１

6.Call History ∼phone number particulars

２

３

４５６７８９

２

Phone number particulars can be checked. Phone number particulars can be narrowed down by daily basis.


①Date and Time ：Please select date of scope.①Date and Time ：Please select date of scope.

②Phone number ：Enter part of phone number to narrow down phone number.

③Status ：「Unspecified」「Outgoing call history」「Incoming call history」④Phone Number ：Phone number are displayed.

⑤Outgoing／Incoming ：Type of call(outgoing/incoming) are displayed.

⑥Domestic Call Charge(Mobile phone excluded) ：call charge except mobile are displayed.

⑦Domestic Call Charge(Mobile phone)：call charge for mobile are displayed.

⑧Overseas：Call charge for overseas are displayed.⑧Overseas：Call charge for overseas are displayed.

⑨Subtotal（Tax Excluded）：Total amount of ⑥＋⑦＋⑧




１

6.Call History ∼Called phone number particulars

１２３

10

４

5 6 7 8 9 11

12

Called Phone number particulars can be checked. Called Phone number particulars can be narrowed down by daily

basis.


①Date and Time ：Please select date of scope.

②Phone number ：Enter part of phone number to narrow down phone number.②Phone number ：Enter part of phone number to narrow down phone number.

③Called Phone number ：Enter part of called phone number to narrow down phone number.

④Classification ：「Unspecified」「Outgoing only」「Inbound only」「Domestic(Japan)Landline」「Domestic(Japan)Mobile

phone」「Overseas」⑤Phone Number ：Phone number are displayed.

⑥Prefix ：Prefix of callee are displayed

⑦Unit Charge (sec)：Billing increment are displayed.

⑧Unit Price（Tax Excluded）：Rates per unit charge are displayed.

Quantity Number of calls are displayed.⑨Quantity ：Number of calls are displayed.

⑩Total Call Duration (sec) ：Total call duration on date of scope are displayed.

⑪Subtotal ：Total calling charges on date of scope are displayed.

⑫Download ：CSV file will be extracted.


※Displayed amount are estimated, subject to change from actual billing amount


１

6.Call History ∼Voice record download

１２３４５６７

８

All call record can be downloaded. Data can be narrowed down from one day to maximum one month.All call record can be downloaded. Data can be narrowed down from one day to maximum one month.

①Date and Time ：Please select date of scope.

②Phone number ：Enter part of phone number to narrow down phone number.

③Called Phone number ：Enter part of called phone number to narrow down phone number.

④Unique ID Name ：Enter part of unique name to narrow down list of calls.

⑤Incoming or Outgoing ：Select 「Not Specified」「Outgoing」「Incoming」⑥Extension or External ：「Not Specified」「External Line」「Extension Line」⑥Extension or External ：「Not Specified」「External Line」「Extension Line」⑦Receiver Type ：「Not Specified」「Mobile Phone Calls」「Japan Domestic Calls」「Overseas Call from Japan」⑧Compress ：Data will be compressed.

※Total file size are file size before compression.

※Downloadable file size is up to 4 GB before compression.

※Download link will be sent to registered e-mail address once compression is completed.

※It might take time if file size is big.

※Recorded data will not be downloaded if all call recording option are terminated.


※Recorded data will not be downloaded if all call recording option are terminated.

１

6. Call History ∼Voice record deletion

２２

３

① Please designate date or phone number then Search for the file you wish to delete.

③ Please click Delete after you checked file.

Warning ; Deleted file cannot be restored.Warning ; Deleted file cannot be restored.

※Total file size will be file size of the search result.

※Previous month recorded file can be deleted after 6th of the month. Current month data can not be deleted.


１

6.Call History ∼Voice record automatic deletion

２

① By setting designated month ago, recorded data can be deleted automatically.

② Setting will be updated once clicking Update.

※Designated month ago file are deleted every 5th day of the month.※Designated month ago file are deleted every 5th day of the month.

※it can be set up between 1 ~23 month. Data before 24 month are automatically deleted.


Voice record setting is a setting e-mail address which is compressed file is sent.

１．Circle Management Page > Call History > Various setting for voice records

６.Call History ∼Voice record setting

２．Please put email address you wish to receive recording file.

Email address can be set on OEM circle management page as well.

※Recording file will be sent to registered email address for each circle unless set an Email address to send.


１

7. Phone book sharing ∼Search/Update

２

３

４ 5

Contacts list for all unique IDs can be created. Please click Contacts > Shared Contacts List.

①Search by Keyword and by group.

②Delete：Please tick Delete check box if you want to delete contacts.

③Registration： By entering these info, you can create a new contact.

After inputting these info, please click “Insert” then Update.After inputting these info, please click “Insert” then Update.

・No. ※A number automatically will be generated unless it is specified.

・Name

・Furigana(only for Japanese)

・Phone number ※Please do not put (-)

・Group : Please select a group which are set on 「7.Phone book sharing～Phone group setting」

④CSV Download：Data can be downloaded as CSV or XLS.

⑤Upload：Data can be uploaded as CSV or XLS.

※Please use the same format as downloading when uploading.

※An uploaded data will overwrite the current data.

※Please select file to upload then click OK.

※”x” is a cancellation button.


１

7.Phone book sharing ∼Phonebook group setting

２

Group names on pull down menu of Shared contact list are created in this section. Group can be set No.1 up to No.20.

①Please put any names of group.①Please put any names of group.

②Update


SIP trunk is the service to allocate multiple Channels and Phone numbers to one Unique ID(SIP User Account). SIP

trunk allows you to connect external line from PBX software such as Asterisk or Aspire X. One Unique ID can be

allocated to One User PBX.

※These versions of PBX Software are supported.

・Asterisk version :1.4.x, 1.6.x, 1.8.x, 11, 12

8.SIP Trunk 2 ∼Purchasing SIP Trunk 2

・Asterisk version :1.4.x, 1.6.x, 1.8.x, 11, 12

・Trixbox version: PBXtra core fon_p_1.2.17_JP

For details, please refer to SIP trunk2 IP-PBX manuals.

１

２

【Purchase SIP trunk】Login to Circle Management screen > Purchase > Purchase Unique

①Please select quantities you wish to purchase

SIP Trunk：Only 1 unique ID are set to 1 user PBX.

Additional 1 channel for SIP Trunk2 ：Please select if you add multiple channels.

※ Please contact us if you wish to purchase more than 30 channels.

②Add to Cart

ex）１PBX 5 multiple channels.

SIP Trunk2 × 1

Additional SIP trunk2 channel × 4


３５

8.SIP Trunk2 ∼SIP Trunk2 List

１

４

１２

①Multiple call count limit : The number of SIP trunk channels you have.

②Current set Multiple call count : The number of SIP trunk channels that are configured.

③Detail：Unique name, Password setting and multiple call count can be configured.

④Unique Name：Only viewing. Please configure name on details.

⑤Multiple call count：Multiple call count per unique ID is displayed.⑤Multiple call count：Multiple call count per unique ID is displayed.


8.SIP Trunk 2 ∼SIP Trunk2 editing

１２３

４

①Name：Please enter a name of SIP Trunk2

②Terminal Password：Please enter any password.

③Multiple call count：Configure multiple call count to this Unique.

④Update.

For set up details, please refer to SIP trunk2 IP-PBX Installation Manual.


１

8.SIP Trunk 2 ∼SIP Trunk 2 Termination

２

①Please tick SIP trunk Unique for termination.


same month.

※When processing termination, if there is/are remaining number(s) of simultaneous calls, adjust your settings to the

following month since this is automatically adjusted at the end of the month.following month since this is automatically adjusted at the end of the month.

②In case termination of Number of Simultaneous calls Trunk, please input number of channels you wish to terminate.

※

１

【Cancel termination / Delete】①Please proceed Next Page for termination.

※Please click Delete and Update in case of cancellation of termination.

１


8.SIP Trunk 2 ∼SIP Trunk 2 Termination

１２

【Cancel Termination/ Delete】①Please go to Prev Page for cancellation of termination.

②Please go to Terminate for termination.

【Complete termination】Termination will be completed once termination message are shown.Termination will be completed once termination message are shown.


same month.


9.Option ∼Purchasing account options

▼ OEM Server

You can purchase Management screen for reseller.

▼Billing

Monthly Invoice will be sent to customer’s address via mail. Invoice from every 1st day to the end of the month will Monthly Invoice will be sent to customer’s address via mail. Invoice from every 1st day to the end of the month will

be sent.


9.Option ∼Purchasing circle option

▼Telephone Conference

Maximum 5 channels. Caller from extension/external line(landline, mobile) can login to telephone conference.

▼Call sorting

Multiple outgoing numbers can be used on desired SIP devices.

▼IVR▼IVR

Routing setting by pushing button.

〔Setting in details are available. Response time, incoming channels, call forwarding/ function for Voice prompt

message file]

▼Option(All recording)

All conversation can be recorded. Recording data can be listened to on the circle management screen. It will be

charged per 1GB(1,000MB).charged per 1GB(1,000MB).

Recording data can be downloaded as compressed file. Search refinement by date and time is possible.

※Recording data can not be downloaded in case all recording option are terminated.

※Please download wav file on call history.

※Please contact us in case of exceeding 100GB on your monthly storage.

▼Monitoring

This option allows you to listen to conversations on other designated extensions.This option allows you to listen to conversations on other designated extensions.

▼Whispering

This option allows you to instruct operators with whisper voice which is customers can not hear.

Whispering are not possible for PHS and au mobile.


１

２

9.Option ∼Voice record setting

２

３ ※

①The volume of storage used of voice recording.①The volume of storage used of voice recording.

②By ticking Denied call recording, the Unique ID are not recorded.

③Setting are updated once clicking Update

※Cancellation once clicking Reset


9. Option ∼ Monitoring/Whispering settings

１２

３ ※３ ※

① Monitoring

Monitoring are possible on checked Unique IDs.Monitoring are possible on checked Unique IDs.

②Whispering

Whispering are possible on checked Unique IDs.

※Whispering are not possible for PHS and us mobile.

③Setting are updated once clicking Update.

※Cancellation once clicking Reset.


9. Option 〜Call sorting settings

Select phone number. １２ ※

①Call sorting is enable to show other phone numbers on the callee’s display.

※ This option does not need to be set on a device.

②Setting are updated upon clicking Update.

※Cancellation setting upon clicking Reset.※Cancellation setting upon clicking Reset.


9. Option 〜Conference settings

１

２

※

２

4

３

６

５

※６

①Name of Conference call

②Select Incoming Number

③Incoming Extension number for conference③Incoming Extension number for conference

④Password

※ Password can be set to attend conference call.

⑤Simultaneous call setting

（All checked Unique IDs are called when dialing conference call number.)

⑥Update : setting are updated.

※Reset : cancellation.


9.Option ∼Terminating options

１

３

２

All option list are shown.All option list are shown.

【Termination option】①By ticking terminate check box in case of termination of IVR.

②By ticking terminate check box in case of termination of voice recording.

③Input number of unique IDs on the termination monitoring / whispering.

※Requests for termination received on until 22:00 of the last day of the month will take effect at the end of the same

month.month.


２

9.Option ∼Terminating option

１

【Your Cart】①Please check termination option then Next Page.

②Please tick Delete check box then Update in case you want to cancel termination.②Please tick Delete check box then Update in case you want to cancel termination.

※Request for termination received on until 22:00 of the last day of the month will take effect at the end of the same

month.

１１

【Termination】①Please click Terminate if you proceed termination.


same month.

※Recording data will not be downloaded in case voice recording option are terminated.


10.Circle Setting ∼Changing digits of extension numbers/Login ID

【Change Extension digits】Please proceed to Extension Digits in Circle Management Page.

Please select digits from the list.

１

Please select digits from the list.

2 digits［20～89］ 3 digits［200～899］ 4 digits［2000～8999］ 5 digits［20000～89999］※Current setting of extension list/sim-ring setting will be invalid once changing extension digits.

１

２

【Change Login ID】①Please enter using alphanumeric characters, a-z, A-Z, 0-9, @, -(hyphen), _(underscore), .(dot)

②Update

１

４

２３

【Change Password】①Please enter current password.

②Please enter new password.

③Please enter new password again.

④Update.

・Must be at least 8 characters and include alphanumeric. Capitals and small letters, symbols.

４


・Must be at least 8 characters and include alphanumeric. Capitals and small letters, symbols.

・Symbols "!", "@", "#", "$", "%", "^", "&", "*", "?", "_", "-” can be used.

Compulsory Changing login password on Circle management page.

１．Please click Details on Account management page.

11. Circle Password ~Changing login password

１

２．Compulsory changing login password by choosing setting.

２２

＜Compulsory changing option＞・No setting : No compulsory changing.

・Warning: Change notification are advised when login.

・Compulsory Change : you will be moved to password change page when login. You can not login unless password is

changed.


１．Prepaid setting

This screen is only displayed after you purchase prepaid via credit card one time.

1２.Prepaid ∼Prepaid settings

１

２

４

２

３

６５６

７

①Balance Alert

Set up for Sending notification to designated e-mail address if balance is below a threshold amount.

②Alert Recipient

E-mail to receive notification can be set.

③Threshold Amount which Prompts Notification

Alert will be sent in case of less than Threshold amount.

Threshold Amount which Prompts Notification

Alert will be sent in case of less than Threshold amount.

---------For the registration of credit card---------

④Auto Recharge

Enable Auto recharge via credit card

⑤Recharge when balance is below this amount.

⑥Charge amount

Purchasing amount per auto recharge.

⑦Registered credit card

Please select credit card to use auto recharge from pull down menu if multiple credit cards are registered.

*If failed payment 5 times, auto recharge for the credit cards will be OFF.


２．Purchase Prepaid

1２.Prepaid ∼ Purchasing Prepaid

・Purchase Amount

Select purchase amount from pull down menu or put amount then Add to Cart.Select purchase amount from pull down menu or put amount then Add to Cart.

(Priority are given to amount in the text field.)

3D Secure is an online security feature adopted by VISA, MasterCard and JCB, designed to prevent unauthorized use

[Fraud] of a third party.

A cardholder has to enter his/her registered password from the issuing bank during payment to verify his/her

identity.

For VISA, MasterCard and JCB card holders, please understand that these cards cannot be used to purchase if the

card issuer does not support 3D Secure.card issuer does not support 3D Secure.

■Registration Method

1.If you are using VISA, MasterCard, JCB cards, verify if the card issuer is supported by 3D Secure. You can check the

URL below to view the list of supported card issuers.

・VISA http://www.visa-asia.com/ap/jp/cardholders/security/activate.shtml

・MasterCard http://www.mastercard.com/jp/personal/jp/cardholderservices/securecode/sc_issuers.html

・JCB http://www.jcb.jp/security/jsecure/index.html

2.Go to your card issuer's website and register 3D secure.

3.After completing the registration, you can acquire a confirmation password.3.After completing the registration, you can acquire a confirmation password.

For inquiries on registration method, please contact your credit card issuer.


1２.Prepaid∼Purchasing Prepaid

Go to Next page to proceed purchasing prepaid.


1２.Prepaid ∼ Purchasing Prepaid

１

２

３

４

5

Please select payment method. Then Next Page.

① New Credit Card

Pay through a clearing house.

Charge automatically after the payment has been completed.

You can use VISA, MasterCard, JCB, Diners Club International and AMERICAN EXPRESS.

②Registered Credit Card

Charge automatically after the payment has been completed.

③Net Bank Transfer

Transfer to net bank specified by the Company.Transfer to net bank specified by the Company.

Please pay within 1 week after purchase.

All bank charges must be paid by the customer.

In the case of overseas remittances, please pay a receiving fee.

After the payment has been completed, automatically charge following the financial institutions business hours. (If there is a discrepancy

on the payment amount, automatic charge cannot be done.)

④Convenience Store Payment

Pay at Lawson, Family Mart, Circle K Sunkus, Ministop, Daily Yamazaki, and Seiko Mart nationwide.


All bank charges must be paid by the customer.All bank charges must be paid by the customer.


After the payment has been completed, automatically charge instantly - maximum of 2 hours.

⑤Bank Transfer

Transfer to bank account specified by the Company.


All bank charges must be paid by the customer.


Charge manually after the funds have been remitted to the Company. (You cannot charge on Saturdays, Sundays, Holidays, Company

Holidays or outside Business Hours.)

*We confirm payment from 4PM (JST) on our business days.


*We confirm payment from 4PM (JST) on our business days.

*The confirmation is made the next business day in case the payment completed outside banking hours.

1２.Prepaid ∼Purchasing Prepaid

Confirmation screen.

Please proceed Purchase.

Page will be moved to clearing house website to proceed payment via credit card.


1２.Prepaid ∼Purchasing Prepaid

ZEUS Screen.

Please input all information.(Tel, Card Name, E-mail address, card number, valid date and security code)

※Please input Japanese phone number in case overseas number are invalid.

Please proceed purchase Unique and phone number once payment done.


３．Prepaid History

1２.Prepaid ∼ Prepaid History

Prepaid history are displayed.


13. Account Information ∼Download bills

【Download bills with PDF format】Bills can be downloaded.

※You don’t have to apply billing option in case you want to use download.

※Previous month’s bill will be available for download after 3 business days.※Previous month’s bill will be available for download after 3 business days.

※When without Decimal is selected, calculated total amount will be rounded off to the nearest whole number so

there may be a discrepancy on the actual bill.


13.Account Information ∼Download Receipts

【Download Receipt with PDF format】Receipt can be downloaded.

※In case amount exceeding 50,000 yen, receipt will be mail due to revenue stamp are required.


13. Account Information∼Changing account information

※Subscriber’s info and billing info should be the same.

【Edit Subscriber’s information】【Notes】【Notes】(1)Change of Phone Number

Entered Phone Number will be assigned as an Emergency Contact Number.

When changing a phone number, you can put any phone number, except for the phone number of our service.

(2)Change of 'Name / Company Name', 'Address':

Upload the changed identification copy of the registration from Upload self identification document.

For more information about the documents or materials to be submitted, refer to the email sent to you after the receipt of

Subscriber's information modification.Subscriber's information modification.

* A handling fee of 1,000 JPY (tax excluded) will be charged for change of Name.

(3)Procedure for Change of Payment Method associated with Change of 'Name / Company Name'

Customers who wish to change the abovementioned items (2) 'Name / Company Name'

would need to go through a separate procedure to change Account Transfer and Credit Card Name.

For customers who wish to perform changes through Change Billing Information, contact us by clicking this link.

* Changing your name on the account makes your method of payment to be prepaid if your current method of payment is

by credit card or direct debit.


by credit card or direct debit.

The available method of payment is prepaid only, if you created your account for the first time.

• In case of changing Email address, please change it on "Edit Email Address" page.

13.Account Information ∼Changing billing information

[Notes]

Subscriber's information and Billing information in principle are the same.

Enter address / phone number available for contacting from us.

For customers who wish to change Subscriber's Information from Change Subscriber's Information, please contact us.

* In case of changing Email address, please change it on "Edit Email Address" page.


13. Account Information ~ Credit card management

【Credit Cards】Registered credit card information and can be deleted.


13.Account Information ∼Changing shipping information

【Edit Shipping Info】Account > Edit Shipping Info

Please Update once confirmed.


13. Account Information ∼Changing e-mail address

【Edit Email address】The registered Email address can be changed here. The change is applied immediately after submission.

For other information except Email address, please change in appropriate pages.

You can enter up to plural Email addresses; each separated by a comma.(The maximum number of characters is 255)


13.Account Information ∼Upload self identification

【Upload self identification】Please upload the necessary documents here for changing your name, the name of your company, or your

address. SUBMIT THE FOLLOWING DOCUMENTS (For Individual Customer)Evaluation may start upon receipt of any of address. SUBMIT THE FOLLOWING DOCUMENTS (For Individual Customer)Evaluation may start upon receipt of any of

the following documents listed.Submit any of the following: driver’s license (excluding international driver’s license)(the

back side too), passport (Japanese passport)(need the address mention page), alien registration card.OR you may submit

any of the two documents belowSubmit 2 documents from the following: health insurance card, certificate of residence

and resident registration card, utility bills.All submitted documents must be valid. (Utility bills must be issued within the

last 3 months).(Corporate Customer)Copy of Registration Certificate (*within three months after

issue)Representative’s identification cards with photos such as driver’s license (international driving permit not

included)(the back side too), passport, etc (*must be valid)(need the address mention page),corporate website URL or

equivalent corporate announcement media.Prepare the documents after change of name.equivalent corporate announcement media. Prepare the documents after change of name.

Please use the scanner or digital camera, etc. and save the picture in the following formats: jpg, png, gif, jpeg. You can also

upload a PDF. The size of the file has to be below 10MB. * Cautions when taking the picture Please make sure that

whole thing is shown in the picture. Please take the picture of the back as well. We ask you to take the picture again if

there is too much light in the photo that makes it hard to read what's been written.

You can select multiple files and upload at once.


13.Account Information General Settings

【General Settings】Information Email：If "Disable" is selected, all the information email such as maintenance information will be stopped.

Bills of each circle：You can choose if bills of each circle are hidden or shown.


13.Account Information Termination

【All termination】※ If you terminate your account, all the services such as Circle, Unique and Phone Number will also be terminated at the

same time.

* Requests for termination received on until 22:00 of the last day of the month will take effect at the end of the same

month.month.

※ If you agree on the above condition, please click "Terminate".

Termination cannot be cancelled.


13. Account Information ∼Terms of service/Trouble and Maintenance/Manuals

１１２３

【Trouble and maintenance】①Trouble and maintenance information can be checked.

【Terms of Use】②Terms of Use can be checked.

【Manuals】③Catalogues, Manuals can be downloaded.


Documents

CLOUD PBX OPERATIONMANUALmanual.cldpbx.com/wp-content/uploads/2017/08/cloudPBX_Ver2.0.9… · CLOUD PBX OPERATIONMANUAL Ver2.0.9 2017/07/20revised Ver2.0.8 2017/01/24revised Ver2.0.7