Cloud Computing - hvor ligger guldet? · Design and Test ... Slide 12 Author: jmge • Version 1.0 Logical Separation ... •GxP Qualified Platform •Quality & Validation

Cloud Computing - hvor ligger guldet? Jens Maagøe , Director, Products & Technology

IT for regulated industries is core business to NNIT

NNIT is one of the four largest providers of IT

services in Denmark

Focus areas: IT consultancy, development,

implementation and operations

for regulated industries

More than 1,600 employees

Turnover in 2010 DKK 1,7 billion (EUR 222

million)

Head office in Lyngby, Denmark

- offices in five countries including China and

the Philippines

Customers throughout Europe

Subsidiary of Novo Nordisk A/S

Author: jmge • Version 1.0 Slide 3

Strong forces driving IT

C-Level (IT decisions and

budget moves from CIO to CxO level)

Cloud (new delivery models

and processes)

Centralization (data moves to the

data center)

Connectivity (Mobility)

Crisis (multidips, uncertainty)

Commoditization (Standardization & Automation, “good enough” at low prices for

mature products)

Key Trends NNIT 2012

Competitive analytics (BI, Information management)


Market View from Forrester

Forecast: Global Public Cloud Market Size, 2011 to 2020 Source: Forrester Research, Inc


IaaS – Industrialization of IT


Delivering SaaS

Agility Onboarding and upgrading customers

Innovation Time to market – smaller releases

Interaction with customers – try out new features

Design and Test - access to customers data

Access to usage data

Support Easy debug

Patch one – patch all

Fewer branches -> less porting and upgrading issues

Lower Cost Sales, implementation, operations & support

Control Easier to ensure entire value chain for Service

BUT Cash issues, bad fit with sales OE targets, lack of operations capabilities and interests (PaaS),

tenant issues, ability to walk away from customization


NNIT Market view: Cloud usage regulated Industries

Drivers

Need for automation and standardization

Improved time to market

Improved flexibility and scalability

Agility, agility, and agility

Capex to Opex move

Lower cost

Constraints in internal IT dept

Easy access to a large portfolio of software

solutions gathered in one place

Barriers

Security / privacy concerns (in numerous

subcategories -> data transfer, data

deletion, storage, authentication etc.)

Regulatory compliance

Support levels available

Loss of control

TCO uncertainty

Technological uncertainty (nobody wants to

be first mover)

SLA uncertainty (is the SLA model mature)

Billing transparency

Sufficient Reliability and uptime guarantees


Choosing the right strategy

High Business

Impact

Low Business

Impact

Low Complexity High Complexity

Most likely future

scenario

Hybrid Strategy

Complexity Customisation Integration

Business Impact

Security, privacy and IP rights? Quality and compliance? Performance and service levels? Availability? Terms e.g. exit?

Special business needs?

Special user needs?

Organisational readiness in general?


IT Value Chain

Management

System Management

Customisation, Integration and Support

Consulting, Project & Service Delivery Management

IaaS

PaaS

SaaS

IaaS

PaaS

SaaS

Software Development & Application Management Service

Private & Community Public

Dedicated

Service

Application

Platform

Infrastructure

The Halfpipe: NNIT Cloud Computing Model


Virtualized datacenter versus cloud

Virtualized infrastructure

Procurement process for capacity request

Hours or days of provisioning timeframe

Fixed cost

Capex model

Business takes risk for underutilization

Some automation

Virtualized and multi-tenant infrastructure

Self-service portal

<1 hour provisioning time

Pay per use or charge back

Opex model

IT takes risk for underutilization

Entirely automated


NNIT Cloud Platform Ambitions

Lower solutions initial cost

Virtual Network, Shared Infrastructure, Monthly payments

Lower solutions running cost

Minimize human involvement, Cost transparency

Enable agility

New Solution deployed <24 hours. New Server deployed <1 hour

High Audit and approval trail

Focus on Cloud for regulated industries

Repeatability

Ability to deliver Software as a Service

Make solution areas more cost competitive

Focus higher in the value chain


Logical Separation

• All firewalls are virtual based on Cisco hardware.

• All firewalls are provisioned automatically.

• All networks are provisioned automatically.

• A customer network is an isolated unit.

• Customer data is separated by virtual and physical LUNs

• Firewall rules comply with

NNIT strict and regulated FMI rules.

Customer 1

Database Hotels

Other Cloud Services

Shared Storage

Internet

Physical & Virtual servers

Network 1

Customer 1 Customer N

Service 1 Service N

Cloud Administration Engine

Engine 1 Engine N

NNIT Shared Services

Service 1 Service N

Virtual LUN 1 Customer 1

Physical LUN 3 Customer 1

Customer N



Network 2

Virtual LUN 2 Customer 1

Virtual & Physical LUN N

Customer N


Silo Services

Organisational Change Management

Operations strategy becomes a key player

Fewer vertical specialists, more horizontal specialists

Server Silo

Network Silo

Storage Silo

Virtualization

Orchestration

Server Silo

Specialists

Automation

Cloud

Specialists

Architects

Specialists

Network Silo

Storage Silo

Hardware TechnicianSupplier

Service architects

Datacenter Datacenter

Hardware


NNIT Cloud – Quality, Security and Compliance

Enterprise • Quality Management System

• ISO 9001 • ISO 27001(*)

• ITIL • SOX • Tier 3+ Data Center

• Audits • Partner Certifications • Data Location • Customization • Integration • Sourcing • Customer Intimacy

Life Science

• Gamp 5 • EMA/FDA

Requirements • GxP Qualified

Platform • Quality & Validation

Resources

Finance Public

• Act on Processing of Personal Data

• RS3402(*)

• Financial Business Act

• RS3402(*)

(*) In Progress


Validation efforts - Traditional vs. NNIT GxP Cloud

Traditional GxP Cloud

100% Validation

performed by customer

80% Pre-validated

by NNIT

20% Validation

performed by customer

Customer Configuration

Software as a Service


NNIT SaaS Vision and Roadmap

Intent to supports specific communities

with shared concerns and potential

Life Sciences industry

Finance industry

Government (DK only)

Focused on delivering community

specific SaaS

Partnership with ISV’s

Blueprints used to deploy pre-packaged solutions

Build on Enterprise cloud with relevant options included

Life Sciences GxP Cloud Community Ready – Finance & DK Next


SaaS experience Application Outsourcing

They don’t care how you do it

Customers focus on agility and cost But quality is a prerequisite

Focus on lower startup cost

Many ask for SaaS, but end up with dedicated 3 year solution

Single-tenant/Multi-tenant Single tenant solutions on multi tenant infrastructure

It will take time before complex products is available in multi-tenant solutions

Great for Temporary systems

Systems with a small user group

Variable usage

Options Requested Exit package

Data location and access restrictions

Become Cloud brokers for public clouds


NNIT Cloud Offerings

• User pr month subscription • We are partnering up with

strong ISV’s related to our communities

• We are working on several SaaS solutions

• Do you have a solution we should provide you as SaaS?

Software as a Service

• Managed Infrastructure as a Service platform

• Servers, Storage and Network • Agile and scalable platform • Start small and grow • Application Management &

Support • Integration

New Project

Migration of existing Application

• Renewal of Infrastructure platform • Platform Change • Changed usage pattern

Cloud Assessment

• Analysis of existing IT portfolio • Choice of application candidates based

on TCO and functionality demands • Establishment of Cloud Strategy

Documents

Cloud Computing - hvor ligger guldet? · Design and Test ... Slide 12 Author: jmge • Version 1.0 Logical Separation ... •GxP Qualified Platform •Quality & Validation